15 September 2016
Ms Annie Cameron
Email:
xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
In reply please quote:
FOI Request: FA 16/09/01293
File Number: ADF2016/51891
Dear Ms Cameron
Acknowledgement of Freedom of Information Access request
This letter refers to an access request received under the
Freedom of Information Act 1982 (the FOI Act) on 7 September 2016 for:
‘The cost of interpreter services (present and phone) from 2014 through 2015 at both
state and national level’
Your request has been allocated FOI request number FA 16/09/01293. Please include your
FOI request number in all correspondence with the Freedom of Information (FOI) Section.
Timeframe for request
The statutory time frame provided under the FOI Act for processing requests is a standard
30 calendar days. Due to the unprecedented number of requests currently being received by
the Department, our processing times have increased.
We appreciate your patience and understanding during this busy time and we will endeavour
to finalise your request as soon as possible. Although we endeavour to have all requests
finalised within the statutory timeframes, this is not practicable at this time. Requests that are
outside the processing timeframes under the FOI Act will still continue to be processed by
the Department.
FOI requests will generally be processed in the order that they are received. As the number
of cases on-hand continues to increase, we are unable to give you an exact date for the
finalisation of your request. In some cases where a request is specific and is seeking to
access a single document the Department may process this type of request within the 30 day
timeframe.
6 Chan Street Belconnen ACT 2617
PO Box 25 BELCONNEN ACT 2616 • Telephone 02 6264 1111 • Website: www.border.gov.au
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Contacting the FOI Section
If you wish to discuss your access request you may contact the FOI Section using the details
provided below.
Contacting the Department
You can contact us with an enquiry in a number of ways including by email, through our
website; by telephone, through our Service Centres or offices around the world, or in person.
In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on
submitting a webform, or contacting our offices outside Australia are available on our website
at
www.border.gov.au. Yours sincerely
FOI Officer
Freedom of Information Section
Department of Immigration and Border Protection
Ema
il xxx@xxxxxx.xxx.xx