If not delivered return to PO Box 7820 Canberra BC ACT 2610
23 January 2017
Our reference: LEX 24848
Mr Ben Fairless
Right to Know
By email:
xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear Mr Fairless
Your Freedom of Information request
I refer to your request dated 29 December and received by the Department of Human
Services (the
department) on the same date for access under the
Freedom of Information
Act 1982 (the
FOI Act) to the following documents:
'the current induction training materials for contact centre staff hired to assist clients
with: Medicare and Centrelink Services'.
Your request involves too much work for the department
Your request covers a wide range of documents. We are asking you to revise your request to
give us more specific details about the information you are after because of the amount of
work involved for the department.
If you decide not to make any revisions I will have to refuse your FOI request as a 'practical
refusal reason' exists.
For a more detailed explanation of what this means see
Attachment A.
How to send us a 'revised request'
Before I make a final decision on your request, you can narrow the size of your original
request and submit a revised request.
Within the next 14-days you must do one of the following, in writing:
withdraw the request
make a revised request, or
tell us that you do not want to revise your request.
If you do not do contact us during the 14 day consultation period, we will assume you do not
want to continue with your request. See
Attachment A for relevant sections of the FOI Act.
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If you decide to make a revised request you should be more specific about what documents
you actually want. This could help the department find the documents in less time and use
fewer resources to process them.
Contact
You can contact us:
in writing to the address at the top of this letter
via email t
o xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx
Note: When you contact us please quote the reference number
FOI LEX 24848.
Your response will be expected by
31 January 2017. If no response is received, your matter
will be taken as withdrawn.
Further assistance
If you have any questions please email
xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx.
Yours sincerely
Authorised FOI Decision Maker
Freedom of Information Team
FOI and Litigation Branch | Legal Services Division
Department of Human Services
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Department of Human Services
Attachment A
What I took into account
Because of the amount of work involved for the department, under sections 24AA(1)(a)(i), 24
and 24AA(2) of the FOI Act I intend to refuse your FOI request as a 'practical refusal reason'
exists. Under the Act, the practical refusal reason is that processing your request 'would
substantially and unreasonably divert the resources' of this agency.
To process your request the department would have to do extensive searches to find and
process the documents you asked for. We have more than 40 documents totalling over 878
pages.
Based on my experience with the type and volume of records you want, I estimate it would
take approximately 80 hours in processing time. This includes looking at all the documents to
see if any of the pages might need redactions.
Amount of time to process your request
I have calculated the number of hours it would take to process your request in full.
Search for and retrieve documents
2 hours
Examine pages for decision making at an average of 5 minutes
73 hours
per page
Write statement of reasons for decision
5 hours
Total
80 hours
Relevant sections of the Freedom of Information Act 1982
Section 24AA(1)(a)(i) of the FOI Act provides that a practical refusal reason exists in relation
to a FOI request if the work involved in processing the request would substantially and
unreasonably divert the resources of the department from its other operations.
Section 24AA(2) of the FOI Act sets out certain factors which the department must consider
when determining whether providing access in relation to a request would substantially and
unreasonably divert the department's resources. The department must specifically have
regard to the resources that would have to be used for:
identifying, locating or collating the documents within the department's filing system;
deciding whether to grant, refuse or defer access to a document to which the request
relates, or to grant access to an edited copy of such a document, including resources
that would have to be used for examining the document or consulting in relation to the
request;
making a copy, or an edited copy, of the document, and
notifying any interim or final decision on the request.
Section 24AB(7) of the FOI Act provides that the request is taken to have been withdrawn
under at the end of the consultation period if:
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Department of Human Services
the applicant does not consult the contact person during the consultation period in
accordance with the notice, or
the applicant does not do one of the things mentioned in subsection (6) before the
end of the consultation period.
Section 24AB(6) says that the applicant must, before the end of the consultation period, do
one of the following, by written notice to the agency or Minister:
withdraw the request,
make a revised request, or
indicate that the applicant does not wish to revise the request.
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Department of Human Services
