This is an HTML version of an attachment to the Freedom of Information request 'Information related to the recent appointment of Acting Child Support Registrar'.



If not delivered return to PO Box 7820 Canberra BC ACT 2610 
 
 
29 June 2017 
 
 
 
 
 
Our reference:  LEX 29909 
Mr Anatoly Kern  
 
By email: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx  
 
 
Dear Mr Kern  
Decision on your Freedom of Information request 
I refer to your request, dated and received by the Department of Human Services (the 
department) on 26 May 2017, for access under the Freedom of Information Act 1982 (the 
FOI Act). Your request was for the following documents: 
 ‘I would like to request the information leading to the recent appointment of Katharine 
Hay as an Acting Child Support Registrar, specifically: 
 
1. Reasons for assignments (within the definitions of 10a(1) of CHILD SUPPORT 
(REGISTRATION AND COLLECTION) ACT 1988 
 
2. Any correspondence and consultation leading to the appointment and concluding 
so. 
 
3. List of the positions/time periods previously held by Katharine Hay within DHS. 
 
4. Remuneration and allowances provided on appointment.’ 
 
My decision 
I have decided to refuse your request under section 24(1) of the FOI Act because a 'practical 
refusal reason' still exists under section 24AA of the FOI Act. I am satisfied under 
section 21AA(1)(b) that your request does not provide sufficient information to enable the 
department to identify the documents you are seeking, as required by section 15(2)(b) of the 
FOI Act. 
The reasons for my decision, including the relevant sections of the FOI Act, are set out in 
Attachment A
You can ask for a review of our decision 
If you disagree with the decision you can ask for a review. There are two ways you can do 
this. You can ask for an internal review from within the department, or an external review by 
the Office of the Australian Information Commissioner. You do not have to pay for reviews of 
decisions. See Attachment B for more information about how arrange a review.  
 
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Further assistance 
If you have any questions please email xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx. 
Yours sincerely 
 
 
Stacey  
Authorised FOI Decision Maker 
Freedom of Information Team 
FOI and Litigation Branch | Legal Services Division  
Department of Human Services 
 
PAGE 2 OF 7 
 
Department of Human Services 



If not delivered return to PO Box 7820 Canberra BC ACT 2610 
Attachment A 
REASONS FOR DECISION 
What you requested 
  ‘I would like to request the information leading to the recent appointment of Katharine 
Hay as an Acting Child Support Registrar, specifically: 
1. Reasons for assignments (within the definitions of 10a(1) of CHILD SUPPORT 
(REGISTRATION AND COLLECTION) ACT 1988 
 
2. Any correspondence and consultation leading to the appointment and concluding so. 
 
3. List of the positions/time periods previously held by Katharine Hay within DHS. 
 
4. Remuneration and allowances provided on appointment.’ 
 
Request consultation process 
On 31 May 2017, the department provided a notice of intention to refuse your request under 
section 24AB(2) of the FOI Act, as your request did not clearly identify the documents you 
were seeking access to. In particular, the department highlighted two issues with the wording 
of your request.  
The first issue was in relation to the phrase ‘reasons for assignments’ in part 1 of your 
request. The department explained that the meaning of this phrase is unclear for the 
following reasons: 
  the pluralisation of the word ‘assignment’ indicates you are seeking reasons for more 
than one assignment yet you appeared to be seeking documents related to a single 
position; and 
  you did not specify a particular ‘document of an agency’, in line with section 11(1) of 
the FOI Act. Rather, your request was for information.  
It was open to you to clarify the meaning of this phrase in the context of your request. In 
particular, the department suggested that you refer to a specific document in your request, 
rather than to information. To this end, you were referred to section 4 of the FOI Act for a list 
of what qualifies as a ‘document’.  
The second issue with your request was in relation to the phrase ‘and concluding so’ in part 2 
of your request, which was for, ’any correspondence and consultation leading to the 
appointment and concluding so.’  
The department explained that, although it is clear what you mean by the first part of your 
request for, ‘(a)ny correspondence and consultation leading to the appointment’, the phrase 
‘and concluding so’ is ambiguous. For example, the description could mean: 
  ‘(a)ny correspondence and consultation’ up to the point where Katherine Hay was 
appointed; or, more broadly,  
  ‘(a)ny correspondence and consultation’ including the process of ‘concluding’ this 
appointment, which is not defined and may include a broad range of documents. 
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It was open to you to specify which of these options you intended to capture in your request. 
Alternatively, it was open to you to delete the phrase ‘and concluding so’ from part 2 of your 
request altogether, thereby removing the issue with the interpretation of this phrase.  
On 3 June 2017, you advised that you did not wish to revise your request. 
What I took into account 
In reaching my decision I took into account: 
  your original request dated  26 May 2017; 
  consultations with departmental officers about: 
o  the nature of the requested documents; and 
o  the department’s operating environment and functions; 
  guidelines issued by the Australian Information Commissioner under section 93A of 
the FOI Act (the Guidelines); 
  the FOI Act. 
Reasons for my decisions 
I am authorised to make decisions under section 23(1) of the FOI Act. 
Following the request consultation process outlined above, in accordance with section 24AB 
of the FOI Act, I am satisfied that a practical refusal reason still exists in that you have not 
provided sufficient information to identify the requested documents. The reasons for my 
decision are outlined below. 
Practical refusal reason 
Section 24AA of the FOI Act provides that a practical refusal reason exists in relation to a 
request for a document if the request does not satisfy the requirement in section 15(2)(b) of 
the FOI Act (identification of documents). 
Section 15(2)(b) of the FOI Act provides that a valid FOI request must: 
'provide such information concerning the document as is reasonably necessary to 
enable a responsible officer of the agency, or the Minister, to identify it’.  
Why your request does not satisfy the requirement in section 15(2)(b) 
As noted above, the department wrote to you on 31 May 2017 to provide you with notice of 
intention to refuse your request under section 24AB(2) of the FOI Act. In this letter, the 
department highlighted two issues with the wording of your request, as set out above, which 
meant that the department could not clearly identify the documents you were seeking access 
to. 
On 3 June 2017, you advised that you did not wish to revise your request. In particular, you 
provided the following response to our consultation notice: 
‘You understand very well what I am asking and why in relation to the Acting General 
Manager of Child Support Smart Centers, but thanks for the confirmation of the extent 
of corruption within DHS’ 
 
PAGE 4 OF 7 
 
Department of Human Services 

This correspondence was taken to be you refusing to revise the scope of your request 
pursuant to section 24AB(6)(c).  
Pursuant to section 24AB(9) of the FOI Act there is no further obligation on the department to 
take additional steps to assist you in further revising your request or re-consulting with you. 
On that basis, your request has been refused under section 24(1) of the FOI Act. 
Conclusion 
In summary, I am satisfied that your request does not satisfy the requirement in 
section 15(2)(b) of the FOI Act, in that it does not provide sufficient information to enable the 
department to identify the documents you are seeking. 
I have found that a practical refusal reason exists in relation to your request for access to the 
documents.  Accordingly I have decided to refuse your request under section 24(1) of the 
FOI Act. 
 
PAGE 5 OF 7 
 
Department of Human Services 



If not delivered return to PO Box 7820 Canberra BC ACT 2610 
Attachment B 
 
 

INFORMATION ON RIGHTS OF REVIEW 
 
FREEDOM OF INFORMATION ACT 1982 
 
Asking for a full explanation of a Freedom of Information decision 

Before you ask for a formal review of a FOI decision, you can contact us to discuss your 
request. We will explain the decision to you. This gives you a chance to correct 
misunderstandings.  
Asking for a formal review of an Freedom of Information decision 
If you still believe a decision is incorrect, the Freedom of Information Act 1982 (FOI Act) 
gives you the right to apply for a review of the decision. Under sections 54 and 54L of the 
FOI Act, you can apply for a review of an FOI decision by: 
1.  an Internal Review Officer in the Department of Human Services (the department); 
and/or 
2.  the Australian Information Commissioner. 
Note 1: There are no fees for these reviews. 
Applying for an internal review by an Internal Review Officer 
If you apply for internal review, a different decision maker to the departmental delegate who 
made the original decision will carry out the review. The Internal Review Officer will consider 
all aspects of the original decision and decide whether it should change. An application for 
internal review must be: 
  made in writing 
  made within 30 days of receiving this letter 
  sent to the address at the top of the first page of this letter. 
Note 2: You do not need to fill in a form. However, it is a good idea to set out any relevant 
submissions you would like the Internal Review Officer to further consider, and your reasons 
for disagreeing with the decision.  
Applying for external review by the Australian Information Commissioner 
If you do not agree with the original decision or the internal review decision, you can ask the 
Australian Information Commissioner to review the decision.  
If you do not receive a decision from an Internal Review Officer in the department within 30 
days of applying, you can ask the Australian Information Commissioner for a review of the 
original FOI decision.  
You will have 60 days to apply in writing for a review by the Australian Information 
Commissioner.  
You can lodge your application
PAGE 6 OF 7 

Online: 
www.oaic.gov.au   
Post:    
Australian Information Commissioner 
 
 
GPO Box 5218 
SYDNEY NSW 2001  
Email:   
xxxxxxxxx@xxxx.xxx.xx 
 
Note 3: The Office of the Australian Information Commissioner generally prefers FOI 
applicants to seek internal review before applying for external review by the Australian 
Information Commissioner. 
Important: 
  If you are applying online, the application form the 'Merits Review Form' is available at 
www.oaic.gov.au.  
  If you have one, you should include with your application a copy of the Department of 
Human Services' decision on your FOI request  
  Include your contact details 
  Set out your reasons for objecting to the department's decision. 
Complaints to the Information Commissioner and Commonwealth Ombudsman  
Information Commissioner 
 
You may complain to the Information Commissioner concerning action taken by an agency in 
the exercise of powers or the performance of functions under the FOI Act, There is no fee for 
making a complaint. A complaint to the Information Commissioner must be made in writing. 
The Information Commissioner's contact details are: 
 
Telephone:      1300 363 992 
Website:          www.oaic.gov.au  
 
Commonwealth Ombudsman 
 
You may also complain to the Ombudsman concerning action taken by an agency in the 
exercise of powers or the performance of functions under the FOI Act. There is no fee for 
making a complaint. A complaint to the Ombudsman may be made in person, by telephone 
or in writing. The Ombudsman's contact details are: 
 
Phone:             1300 362 072 
Website:          www.ombudsman.gov.au 
 
The Commonwealth Ombudsman generally prefers applicants to seek review before 
complaining about a decision. 
 
 
PAGE 7 OF 7 
 
Department of Human Services