This is an HTML version of an attachment to the Freedom of Information request 'List of offices allocated to Child Support Smart Centers'.



If not delivered return to PO Box 7820 Canberra BC ACT 2610 
 
 
 
21 June 2017 
 
 
 
 
 
Our reference:  LEX 30071 
Mr Anatoly Kern 
 
By email: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx  
 
 
Dear Mr Kern 
 
Freedom of Information Request - Charges 
 
I refer to your request dated 3 June 2017 and received by the Department of Human Services (the 
department) on the same day, for access under the Freedom of Information Act 1982 (the FOI Act
to the following: 
 
‘Could you please provide the list of physical offices/locations allocated to Child Support 
Smart Centers within Australia, outside of L5 570 Bourke Street, Melbourne, which I believe 
is a location of the head office (would be nice to confirm that).’ 
 
Preliminary Assessment of the Charge  
 

In accordance with section 29 of the FOI Act, I have decided that you are liable to pay a charge for 
the processing of your request.  My preliminary assessment of that charge is $14.55 calculated as 
follows: 
 
Search and retrieval time: 0.97 hours, at $15.00 per hour: 
$14.55  
Decision-making time (*after deduction of 5 hours): 0 hours, at 
 
$20.00 per hour 
$ 0.00 
 
 
TOTAL 
$14.55  
 
*The FOI Act provides that the first five hours of decision-making time are free of charge and this is reflected in the 
calculation. 
 
Required Action  
 

If you would like the department to continue processing your request, you must notify the 
department in writing within 30 days of receiving this notice that you: 
 
a)  agree to pay the charge; 
b)  wish to contend that the charge: 
i.  has been wrongly assessed; or 
ii.  should be reduced or not imposed; or 
iii.  both 
c)  withdraw the request for access. 
 
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If you do not provide a written response in accordance with one of Options a), b) or c) above within 
30 days of receiving this notice, your request will be taken to have been withdrawn under section 
29(2) of the FOI Act. 
 
Alternatively you may wish to refine the scope of your FOI request.  If you would like to discuss this 
please contact me for assistance. 
 
Further information on options a), b) or c) is set out below.   
 
Option a) - pay the charge 
 

You are required to pay the charge of $14.55 within 30 days of receiving this notice.  
 
The amount due should be paid by cheque or money order made out to the Collector of Public 
Monies.  Please quote the reference number FOI LEX 30071 with your payment. 
 
Should you elect to pay the charge please email xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx once you 
have posted your cheque or money order to advise us of your payment.  
 
Option b) - seek reduction or non-imposition of the charge 
 

You may contend that the charge has been wrongly assessed, or should be reduced or not 
imposed.  Section 29(5) of the FOI Act provides that, in deciding whether to reduce or not to impose 
a charge, the decision-maker must take into account any relevant reasons, including whether 
payment of the charge, or part of it, would cause you financial hardship, and whether the giving of 
access to the documents is in the general public interest or in the interest of a substantial section of 
the public. 
 
If you wish to contend that the charge has been wrongly assessed or should be reduced or not 
imposed, please set out your reasons and the evidence in support of your reasons as clearly as 
possible.  If you believe that payment of the charge would cause you financial hardship, please 
provide sufficient details of your financial circumstances to enable the decision-maker to make a 
well-informed decision in this regard. 
 
Option c) - withdraw your request 
 

If you wish to withdraw your request you may do so by notifying the department. 
 
Time limits for processing your request  
 

Section 31 of the FOI Act provides that where a notice is sent to an applicant regarding the payment 
of a charge in respect of a request, the time limit for processing the request is suspended from the 
date the notice is received until either: 
 
(a)  the day following payment of the charge (in full or the required deposit); or  
(b)  if applicable, the day following the notification to the applicant of a decision not to impose the 
charge. 
 
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Department of Human Services 
 

Address for correspondence 
 
Please send all correspondence regarding your FOI request to me at the following address: 
 
Freedom of Information team 
Department of Human Services  
PO Box 7820  
CANBERRA  ACT  2610   
 
Or by email to xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx 
 
Publication of information in the FOI disclosure log  
 
Information released under the FOI Act may be published in a disclosure log on the department's 
website.  Section 11C of the FOI Act requires this publication, subject to certain exceptions, 
including where publication of personal, business, professional or commercial information would be 
unreasonable.  
 
Further assistance 
If you have any questions please email xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx.  
 
 
 
Yours sincerely 
 
 
Charlotte 
Authorised FOI Decision Maker 
Freedom of Information Team 
FOI and Litigation Branch Legal Services Division 
Department of Human Services 
 
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Department of Human Services