Released under FOI Act - nbn 1718/62
Sky Muster™ Satellite Update
nbn Government Relations
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Agenda
Released under FOI Act - nbn 1718/62
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A brief history of
nbn’s satellites
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Technical capabilities
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Recent upgrades and updates
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nbn’s Get Well Program
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Questions
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Technology allocation
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nbn uses a set of business rules when determining the technology for an area to meet the
key objectives of:
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delivering a minimum wholesale 25/5mbps
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using a mix of technologies best matched to each area
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building the network by 2020
Considerations:
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Density of premises
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Proximity to
nbn infrastructure – backhaul, transit and exchange availability, etc.
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Existing infrastructure
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Technology allocation – MTM
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Fixed line (92%)
FTTP, FTTN/B, HFC, FTTC
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Fixed wireless (5%)
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Sky Muster (3%)
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A history of satellite se
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Contracts signed by Government in 2012 to deliver two satellites
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Interim Satellite service was delivered across existing satellites in 2011
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Limited total capacity and restricted
eligibility requirements
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Retail speeds of 6MBps/1mbps
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Oversubscribed experience
Sky Muster I under
construction
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Sky Muster™ launch
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Launched October 2015 and October 2016
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Services on sale from April 2016
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10 RSPs in market
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410,000 premises in footprint
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240,000 assumed take up
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76,000 premises currently connected
**N.B copper phone lines maintained in
satellite (and fixed wireless) areas
Sky Muster I launch in
French Guiana
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Technical capabilities o
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Largest commercial satellites in orbit
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Located 36,000km above earth
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410,000 premises in footprint
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Two speed tiers: 12/1mbps & 25/5mbps
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Beam divisions provide focus
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Use 101 electromagnetic Ka-band beams to focus the service geographically
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Tailored capacity distribution: smaller beams in higher population areas
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10 x ground stations located in regional Australia – e.g. Bourke, Kalgoorlie & Roma
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Spot beams across Au
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Released under FOI Act - nbn 1718/62
Recap: Sky Muster TM network issues
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Focus areas of Get W
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Activations
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Same day activation of service – 8.3/10 for connect experience
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Aged orders
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92% orders now done right first time
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User experience:
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Network stability – from 60 outages/week to 1-2/week.
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Delivery of 147 software upgrades to limit outages and improve experience
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Fixing problems once installed
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Missed appointments technicians turning up on time
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Still some work to do
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Sky Muster™ upgrade
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Previous FUP was determined before the satellites were launched
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Engineering improvements = total capacity increase from 130Gbps to 180Gbps
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Peak data doubled from 75Gb to 150Gb
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Total monthly data doubled from 150Gb to 300gb
= average user should see plans increase by ~50%
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nbn has not increased the wholesale price to RSPs - encourage constituents to check
with their RSP
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Where to next…
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Business and education products over next 12 months
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Challenges on Sky Mu
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Finite capacity: Fair Use Policy
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In place to help ensure fair access to the services over the new satellites –
especially during peak-usage times.
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Pricing structure of plans
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Two speed tiers
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Latency distance
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Changes to nbn com
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Regional Support team in call centre –
1800 687626
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Social media and community
engagement optimised
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Improved outage notification
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Voice recording
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Outage webpage
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Marketing
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How does the Qantas
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nbn working with Qantas to provide inflight WiFi
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Opportunity for quick product development, without diverting
nbn resources
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Purpose is to develop a mobility product with future uses
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Nomadic services
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Royal Flying Doctors
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nbn’s #1 priority is bona fide Sky Muster
users on the ground
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However, there is idle capacity in each
beam
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Released under FOI Act - nbn 1718/62
Questions
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