If not delivered return to PO Box 7820 Canberra BC ACT 2610
28 March 2018
Our reference: LEX 35790
Posty
By email on
ly: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx Dear Posty
Acknowledgement of your Freedom of Information Request
I refer to your request for access to documents under the
Freedom of Information Act 1982
(
FOI Act). You requested access to:
'All documents contained within the file "Telephone standards 111-05010040" as
listed on this page - referred to as your "Operational Blueprint" portal:
http://operational.humanservices.gov.au/public/Pages/specialist-manuals-and-
system-tools/111-05010040-01.html This includes all four "tabs" on the page -
"Background", "Process", "References" and "Resources".’
Your request was received by the department on 22 March 2018 and the 30 day statutory
period for processing your request commenced from the day after that date. You should
therefore expect a decision from us by 23 April 2018. The period of 30 days may be
extended if we need to consult third parties or for other reasons. We will advise you if this
happens.
Charges The department will advise you if a charge is payable to process your request and the
amount of any such charge as soon as practicable.
Your Address
The FOI Act requires that you provide us with an address which we can send notices to. You
have advised your electronic address is
xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx. We will send all notices and correspondence to this address. Please advise us as soon as
possible if you wish correspondence to be sent to another address or if your address
changes. If you do not advise us of changes to your address, correspondence and notices
will continue to be sent to the address specified above.
PAGE 1 OF 2
Administrative Release of Documents
The department has administrative access arrangements for the release of certain
documents without the need for a formal FOI request. Unless you advise us otherwise, in
processing your request we may provide you with documents under these administrative
access arrangements where appropriate. The administrative access arrangements do not
extend to information or materials of third parties. Where documents are released to you
under the administrative access arrangements we will advise you in our decision letter.
Disclosure Log
Please note that information released under FOI Act may be published in a disclosure log on
the department's website. Section 11C of the FOI Act requires this publication, however it is
subject to certain exceptions, including where publication of personal, business, professional
or commercial information would be unreasonable.
Exclusion of junior staff details
The department is working towards ensuring that all staff have a choice about whether they
provide their full name, personal logon identifiers and direct contact details in response to
public enquiries. Where such details are included in the scope of a request, this may add to
processing time and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us otherwise, we will
assume that these details are out of scope of your request and they will be redacted under
section 22 of the FOI Act.
Further assistance
If you have any questions please emai
l xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx.
Yours sincerely
Lucy Authorised FOI Decision Maker
Freedom of Information Team
FOI and Litigation Branch | Legal Services Division
Department of Human Services
PAGE 2 OF 2
Department of Human Services
