This is an HTML version of an attachment to the Freedom of Information request 'Telephone standards 111-05010040'.

If not delivered return to PO Box 7820 Canberra BC ACT 2610 
9 April 2018 
Our reference:  LEX 35790 
Only by email:  
Dear Posty  
Freedom of Information Request - Charges 
I refer to your request, dated 22 March 2018, and received by the Department of Human Services 
(department) on that same date, for access under the Freedom of Information Act 1982 (FOI Act
to the following: 
'All documents contained within the file "Telephone standards 111-05010040" as listed on this 
page - referred to as your "Operational Blueprint" portal:
This includes all four "tabs" on the page – 
"Background", "Process", "References" and "Resources".’ 
Preliminary Assessment of the Charge  
I am advised that the department has identified 1 document (totalling 4 pages) relevant to your 
In accordance with section 29 of the FOI Act, I have decided that you are liable to pay a charge for 
the processing of your request. My preliminary assessment of that charge is $14.55 calculated as 
Search and retrieval time: 0.97 hours, at $15.00 per hour: 
Decision-making time (*after deduction of 5 hours): 0 hours, at 
$20.00 per hour 
*The FOI Act provides that the first five hours of decision-making time are free of charge and this is reflected in the 
Please note that payment of the charge does not guarantee access to the document, in full or in 
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Required Action  
If you would like the department to continue processing your request, you must notify the 
department in writing within 30 days of receiving this notice that you: 
a)  agree to pay the charge; 
b)  wish to contend that the charge: 
i.  has been wrongly assessed; or 
ii.  should be reduced or not imposed; or 
iii.  both; or 
c)  withdraw the request. 
If you do not provide a written response in accordance with one of the above options within 30 days 
of receiving this notice, your request will be taken to have been withdrawn under section 29(2) of 
the FOI Act. 
Alternatively you may wish to refine the scope of your FOI request.  If you would like to discuss this 
please contact me for assistance. 
Further information on options a), b) and c) is set out below.   
Option a) - pay the charge 

As the charge is below $25, you are required to pay the full amount of $14.55 within 30 days of 
receiving this notice.  
You may select from one of the following payment methods: 
1.  Online payment via Government EasyPay - follow this link and enter the relevant details. 
You will need your FOI LEX reference number, LEX 35790; or 
2.  Cheque made out to the Collector of Public Monies and posted to Freedom of Information, 
Department of Human Services, PO BOX 7820, Canberra BC, ACT 2610; or  
3.  Money order made out to the Collector of Public Monies and posted to Freedom of 
Information, Department of Human Services, PO BOX 7820, Canberra BC, ACT 2610. 
If you elect to pay the charge, please email to advise us of 
your payment. Please quote reference number LEX 35790 in this correspondence.  
Option b) - seek reduction or non-imposition of the charge 

You may contend that the charge has been wrongly assessed, or should be reduced or not 
imposed. Section 29(5) of the FOI Act provides that, in deciding whether to reduce or not to impose 
a charge, the decision-maker must take into account any relevant reasons, including whether 
payment of the charge, or part of it, would cause you or your organisation financial hardship, and 
whether the giving of access to the document is in the general public interest or in the interest of a 
substantial section of the public. 
If you wish to contend that the charge has been wrongly assessed or should be reduced or not 
imposed, please set out your reasons and the evidence in support of your reasons as clearly as 
possible.  If you believe that payment of the charge would cause you or your organisation financial 
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Department of Human Services 

hardship, please provide sufficient details of your financial circumstances to enable the 
decision-maker to make a well-informed decision in this regard. 
Option c) - withdraw your request 
If you wish to withdraw your request you may do so in writing. 
Time limits for processing your request  

Section 31 of the FOI Act provides that where a notice is sent to an applicant regarding the payment 
of a charge in respect of a request, the time limit for processing the request is suspended from the 
date the notice is received until either: 
(a)  the day following payment of the charge; or  
(b)  if applicable, the day following the notification to the applicant of a decision not to impose the 
Address for correspondence  
Please send all correspondence regarding your FOI request to me at the following address:  
Freedom of Information team  
Department of Human Services  
PO Box 7820  
Or by email to  
Publication of information in the FOI disclosure log  
Information released under the FOI Act may be published in a disclosure log on the department's 
website. Section 11C of the FOI Act requires this publication, subject to certain exceptions, 
including where publication of personal, business, professional or commercial information would be 
Further assistance 
If you have any questions please email 
Yours sincerely 
Authorised FOI Decision Maker 
Freedom of Information Team 
FOI and Litigation Branch Legal Services Division 
Department of Human Services 
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Department of Human Services