If not delivered return to PO Box 7820 Canberra BC ACT 2610
9 April 2018
Our reference: LEX 35790
Posty
Only by email
: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx Dear Posty
Freedom of Information Request - Charges
I refer to your request, dated 22 March 2018, and received by the Department of Human Services
(
department) on that same date, for access under the
Freedom of Information Act 1982 (
FOI Act)
to the following:
'All documents contained within the file "Telephone standards 111-05010040" as listed on this
page - referred to as your "Operational Blueprint" portal:
http://operational.humanservices.gov.au/public/Pages/specialist-manuals-and-system-tools/111-
05010040-01.html This includes all four "tabs" on the page –
"Background", "Process", "References" and "Resources".’
Preliminary Assessment of the Charge
I am advised that the department has identified 1 document (totalling 4 pages) relevant to your
request.
In accordance with section 29 of the FOI Act, I have decided that you are liable to pay a charge for
the processing of your request. My preliminary assessment of that charge is $14.55 calculated as
follows:
Search and retrieval time: 0.97 hours, at $15.00 per hour:
$14.55
Decision-making time (*after deduction of 5 hours): 0 hours, at
$20.00 per hour
$0.00
TOTAL
$14.55
*The FOI Act provides that the first five hours of decision-making time are free of charge and this is reflected in the
calculation.
Please note that payment of the charge does not guarantee access to the document, in full or in
part.
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Required Action
If you would like the department to continue processing your request, you must notify the
department in writing within 30 days of receiving this notice that you:
a) agree to pay the charge;
b) wish to contend that the charge:
i. has been wrongly assessed; or
ii. should be reduced or not imposed; or
iii. both; or
c) withdraw the request.
If you do not provide a written response in accordance with one of the above options within 30 days
of receiving this notice, your request will be taken to have been withdrawn under section 29(2) of
the FOI Act.
Alternatively you may wish to refine the scope of your FOI request. If you would like to discuss this
please contact me for assistance.
Further information on options a), b) and c) is set out below.
Option a) - pay the charge
As the charge is below $25, you are required to pay the full amount of $14.55 within 30 days of
receiving this notice.
You may select from one of the following payment methods:
1. Online payment via Government EasyPay - follo
w this link and enter the relevant details.
You will need your FOI LEX reference number,
LEX 35790; or
2. Cheque made out to the Collector of Public Monies and posted to Freedom of Information,
Department of Human Services, PO BOX 7820, Canberra BC, ACT 2610; or
3. Money order made out to the Collector of Public Monies and posted to Freedom of
Information, Department of Human Services, PO BOX 7820, Canberra BC, ACT 2610.
If you elect to pay the charge, please emai
l xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx to advise us of
your payment. Please quote reference number
LEX 35790 in this correspondence.
Option b) - seek reduction or non-imposition of the charge
You may contend that the charge has been wrongly assessed, or should be reduced or not
imposed. Section 29(5) of the FOI Act provides that, in deciding whether to reduce or not to impose
a charge, the decision-maker must take into account any relevant reasons, including whether
payment of the charge, or part of it, would cause you or your organisation financial hardship, and
whether the giving of access to the document is in the general public interest or in the interest of a
substantial section of the public.
If you wish to contend that the charge has been wrongly assessed or should be reduced or not
imposed, please set out your reasons and the evidence in support of your reasons as clearly as
possible. If you believe that payment of the charge would cause you or your organisation financial
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Department of Human Services
hardship, please provide sufficient details of your financial circumstances to enable the
decision-maker to make a well-informed decision in this regard.
Option c) - withdraw your request
If you wish to withdraw your request you may do so in writing.
Time limits for processing your request
Section 31 of the FOI Act provides that where a notice is sent to an applicant regarding the payment
of a charge in respect of a request, the time limit for processing the request is suspended from the
date the notice is received until either:
(a) the day following payment of the charge; or
(b) if applicable, the day following the notification to the applicant of a decision not to impose the
charge.
Address for correspondence
Please send all correspondence regarding your FOI request to me at the following address:
Freedom of Information team
Department of Human Services
PO Box 7820
CANBERRA ACT 2610
Or by email
to xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx.
Publication of information in the FOI disclosure log
Information released under the FOI Act may be published in a disclosure log on the department's
website. Section 11C of the FOI Act requires this publication, subject to certain exceptions,
including where publication of personal, business, professional or commercial information would be
unreasonable.
Further assistance
If you have any questions please emai
l xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx.
Yours sincerely
Lucy
Authorised FOI Decision Maker
Freedom of Information Team
FOI and Litigation Branch Legal Services Division
Department of Human Services
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Department of Human Services
