This is an HTML version of an attachment to the Freedom of Information request 'Code of Conduct Complaint Statistics'.




Freedom of Information 
CP1-6-001 
PO Box 7910 
CANBERRA BC   ACT   2610 
Tel: 02 626 62200 
 
Fax: 02 626 62112 
 
xxx@xxxxxxx.xxx.xx 
 
Our reference:  FOI 368/17/18 
 
 
Mrs Verity Pane 
 
By email:   xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx 
 
Dear Mrs Pane 
NOTICE OF DECISION ON REQUEST FOR REVIEW OF CHARGES 
1. 
I refer to your email, dated 29 March 2018 in which you requested access, under the 
Freedom of Information Act 1982 (FOI Act), to: 
“Summary statistician information to be complied (if not already compiled) of the 
number of Code of Conduct complaints received by Defence, about Defence public 
servants, for the last three financial years, as well as how many of those were 
investigated by Defence, and of those how many where eventually upheld. 
 
I’d also like those to be broken down by the APS level involved” 

Liability to pay charges 
2. 
By email, dated 4 April 2018, you were advised that Mr Cos Cameron, Assistant Director 
FOI, had decided in accordance with section 29 of the FOI Act, that you were liable to pay a 
charge for the processing of your request. 
3. 
By email, dated 16 April 2018 you sought a review of the charges associated with your 
request on the following grounds: 
“Defence is clearly abusing the charges provision here, as Defence already 
collects statistics for internal reporting purposes in line with that requested, as a 
regular and routine report, but Defence has essentially copied the same charges 
assessment from another FOI I’ve made, which met the same response, and just cut 
and paste the FOI topic in. 
 
I apply for a internal review, specifically seeking breakdown and explanation of the 
summary calculations, which are opaque and without substantiation in this 
response. 
 
Is Defence’s bad faith culture so endemic that it just carbon copies these estimates, 
in an effort to circumvent the FOI Act’s obligations and aims, by dissuading and 
penalising those who dare seek to use FOI? Clearly, from the evidence, the answer 
is yes” 

 
Defending Australia and its National Interests 
 

 
 
2
Decision maker  
4. 
By arrangements made by Defence under section 23 of the FOI Act, I am authorised to 
decide on your request for a waiver of the processing charges. 
Material taken into account 
5. 
In coming to my decision, I had regard to: 
a.  your submission in support of remission of the charges; 
b.  the relevant provisions of the FOI Act; 
c.  the relevant provisions of the FOI (Charge) Regulations;  
d.  the Guidelines published by the Office of the Australian Information 
Commissioner (the Guidelines);  
e.  the OAIC review decision in ‘M’ and Department of Agriculture, Fisheries 
and Forestry [2013] AICmr 24 (13 March 2013); and 
f.  Advice from Defence People Group 
Relevant legislation – section 29(5) of the FOI Act  
6. 
Section 29(5) of the FOI Act provides as follows: 
Without limiting the matters the agency or Minister may take into account in determining 
whether or not to reduce or not to impose the charges, the agency or Minister must take 
into account: 

a.  whether the payment of the charge, or part of it, would cause financial 
hardship to the applicant, or to a person on whose behalf the applicant was 
made; and  

b.  whether the giving of access to the document in question is in the general 
public interest or in the interest of a substantial section of the public. 
Consideration of financial hardship 
7. 
As noted above, I am required to take into account whether access to the requested 
documents would cause you any financial hardship. 
8. 
The Guidelines provide the following advice:  
4.75 Whether payment of a charge would cause financial hardship to an applicant is 
primarily concerned with the applicant’s financial circumstances and the amount of the 
estimated charge. Financial hardship means more than an applicant having to meet a 
charge from his or her own resources. The decision in 
‘AY’ and Australian Broadcasting 
Corporation referred to the definition of financial hardship in guidelines issued by the 
Department of Finance for the purpose of debt waiver decisions: 


 
 
3
Financial hardship exists when payment of the debt would leave you unable to provide 
food, accommodation, clothing, medical treatment, education or other necessities for 
yourself or your family, or other people for whom you are responsible. 

4.76 Different hardship considerations may apply if the request is made by an 
incorporated body or an unincorporated association. The mere fact that costs for FOI 
requests have not been budgeted for has been held to be a commercial decision, rather 
than a matter of a lack of funds.  

4.77 An applicant relying on this ground could ordinarily be expected to provide some 
evidence of financial hardship. For example, the applicant may rely upon (and provide 
evidence of) receipt of a pension or income support payment; or provide evidence of 
income, debts or assets. However, an agency should be cautious about conducting an 
intrusive inquiry into an applicant’s personal financial circumstances. Agencies need to 
have regard to the policy of the Privacy Act, which is to minimise the collection of 
personal information to what is required for the particular function or activity. For 
example, in this case, to make a decision as to whether to waive or reduce a charge. 

9. 
In the absence of any such information in relation to your request I am not satisfied that 
the payment of the charge, or part of it, would cause you any financial hardship. 
Consideration of public interest  
10. 
In relation to public interest considerations, Part 4 – charges for providing access, 
11. 
the Guidelines state: 
4.79 The Act requires an agency or minister to consider ‘whether the giving of access to 
the document in question is in the general public interest or in the interest of a 
substantial section of the public’ (s 29(5)(b)). This test is different to and to be 
distinguished from public interest considerations that may arise under other provisions of 
the FOI Act. 

4.80 Specifically, the public interest test for waiver in s 29(5)(b) is different to the public 
interest test in s 11A(5) that applies to conditionally exempt documents. Nor will s 
29(5)(b) be satisfied by a contention that it is in the public interest for an individual with 
a special interest in a document to be granted access to it, or that an underlying premise 
of the FOI Act is that transparency is in the public interest. 

4.81 An applicant relying on s 29(5)(b) should identify or specify the ‘general public 
interest’ or the ‘substantial section of the public’ that would benefit from this disclosure. 
This may require consideration both of the content of the documents requested and the 
context in which their public release would occur. Matters to be considered include 
whether the information in the documents is already publicly available, the nature and 
currency of the topic of public interest to which the documents relate, and the way in 
which a public benefit may flow from the release of the documents.  

12. 
You have not advanced any public interest arguments, and there are none that I see 
relevant in this case.  
 

 
 
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Consideration of how the charges are calculated 
13. 
In relation to how the charges for an FOI case are calculated, 
14. 
The guidelines state: 
4.56 A commonly used tool for estimating charges under s29 is the ‘charge calculator’. 
The charge calculator is a Microsoft Excel document that was originally developed by 
the Australian Government Solicitor. In particular, it contains a number of 
predetermined parameters based on assumptions as to how long an FOI request should 
take to process. 

4.57 A charge calculator cannot produce an accurate estimate without accurate inputs 
and caution is required in adopting such a resource. Some documents may contain 
complex material, which might justify longer processing times, while others may be quite 
straight-forward, and would require significantly less time to review. 

4.58 A common parameter that is included in the charges calculator is that the 
examination of relevant pages for decision making would take five minutes per page, and 
for exempt material, an additional five minutes per page. Unless the document at issue is 
particularly complex, it may be difficult for an agency or minister to adequately justify an 
estimate that is would take 10 minutes to process each page of the relevant documents. 

15. 
In line with the above, I have reviewed the original preliminary assessment of charges. I 
note that our office sought initial advice from the relevant area, Defence People Group, who 
advised that the data requested for 2017 was not in a form available for release without 
adjustments or creating a document. I also note that the original estimate was based on the time it 
would take to extract and review approximately 116 referrals – with each referral consisting of 1-
1.5 pages. 
16. 
I have received further advice from Defence People Group that they have interpreted the 
request to relate to Code of Conduct referrals actioned by the Directorate of Conduct and 
Performance.  Defence People Group has also been able to extract the information in order to 
produce a document. This information has been extracted from the database so that each referral 
represents a single line in a spreadsheet. As such, the page count was reduced. 
17. 
As the information is stored in a database and can be extracted, Defence has decided, in 
this instance, to produce a document and consider this for release. 
18. 
Based on the above, I consider that the original preliminary assessment of charges 
requires reduction.   

 
 
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Revised preliminary assessment of charges schedule  
19. 
In light of the above, the revised preliminary assessment of charges is as follows: 
Search and retrieval time
Searching for documents
4 hours @ $15 per hour
$
60.
       
00
Decision-making time
Examination of documents
1 hour @ $20 per hour
$
20.
       
00
Consulting outside of Defence  @ $20 per hour
$
-
          
Making copies of documents
 @ $20 per hour
$
-
          
Preparing decision notice
3 hours @ $20 per hour
$
60.
       
00
Other decision making tasks
 @ $20 per hour
$
-
          
  Less
 % reduction for personal information
$
-
          
  Less
5 hours of free decision making time
$
100.
     
00
Other tasks
$
-
          
Copying of documents
 pages @ 10 cents per page
$
-
          
Production of CD
GST (Exempt)
Nil
  Total
$
60.
       
00
  Deposit required
 $      20.00 
 
Charges decision  
20. 
After taking the above into consideration, I do not believe that the charge will cause you 
financial hardship nor am I convinced that disclosure of the selected documentation which 
matches the scope of your request is in the public interest.  It is my view that a contribution 
towards the processing of this request is justified. Therefore, I have decided to impose the FOI 
processing charges at the reduced amount of 60.00. 
Way forward  
21. 
If you agree with my decision, and wish to proceed, a deposit of $20.00 is required. The 
deposit is not refundable except in some limited circumstances (for example, if Defence fails to 
make a decision on your request within the statutory time limit), or may be refundable in part if 
the final charge is less than the deposit paid. 
22. 
Please complete the authorisation form at Enclosure 1 and return it to the FOI Directorate 
by 13 June 2018. Upon receipt of the form an invoice will be sent to you within five working 
days. Details about payment of the invoice are on the form. Our office will not process your 
request until a receipt is received in our office notifying that the deposit amount has been paid. If 
you do not respond to this letter within 30 days of receiving it (or by a later deadline if we give 
you an extension), we will take it that you have withdrawn your request. 

 
 
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23. 
Alternatively, if you disagree with my decision, you are entitled to apply for an internal 
review. Such an application should be made within 30 days of receipt of this letter or such 
further time as the Department may allow. The fact sheet Freedom of Information – Your Review 
Rights 
is at Enclosure 2. 
Further advice 
24. 
The FOI Act may be accessed online at www.comlaw.gov.au/Details/C2011C00803 
25. 
Please contact our office on 02 6266 2200 if you have any queries about your request. 
Yours sincerely 
Digitally signed by 
 melissa.dav melissa.davidson 
 
 idson
Date: 2018.05.14 
 
08:56:59 +10'00'
Melissa Davidson  
Assistant Director  
Freedom of Information 
 
 
Enclosures: 
1. 
Payment Authorisation form - Deposit 
2. 
Fact Sheet:  Freedom of Information – Your Review Rights 




Freedom of Information 
CP1-6-001 
PO Box 7910 
CANBERRA BC   ACT   2610 
Tel: 02 626 62200 
 
Fax: 02 626 62112 
 
xxx@xxxxxxx.xxx.xx 
 
FREEDOM OF INFORMATION REQUEST - PAYMENT AUTHORISATION 
 
 
FULL NAME or 
ORGANISATION 
 
 
Service or PMKEYS ID (if 
applicable) 
POSTAL ADDRESS: 
 
CONTACT PHONE 
H M  B 
NUMBERS: 
EMAIL: 
 
FOI REFERENCE : 
FOI 368/17/18 
AMOUNT $  
20.00 
 
By signing this form you are agreeing to pay the charges notified to you by the Freedom of 
Information Directorate. The deposit is not refundable except in some limited circumstances (for 
example, if Defence fails to make a decision on your request within the statutory time limit), or 
may be refundable in part if the final charge is less than the deposit paid: 
 
PLEASE DO NOT SEND CHEQUES OR MONEY ORDERS TO FOI  
 
Once our office receives this form, the Department of Defence will generate an invoice in order 
for you to make payment of the agreed charges via one of the payment options. 
 
Our office will not proceed to process your request until a receipt has been received in our 
office notifying that the deposit amount has been paid. 
 
Please sign below and return this form by one of the following: 
 
via email to xxx@xxxxxxx.xxx.xx  
via fax 02 6266 2112 
by post to the address noted above. 
 
Signature: ____________________________________________________  
 
 
 
Defending Australia and its National Interests