DVA Coversheet
Meeting Date – 12/11/2015
Title: Changes to DVA’s Programme Performance
Item:
Indicators (PPIs) for Outcome 1
Committee:
Discussion
ESORT
Information
Paper Provided
Verbal Only
(TPs still required)
Discussion led by: Lisa Foreman, First Assistant Secretary –
Rehabilitation and Support Division
Sensitivity: No Sensitivity - normal distribution to members
Issues/Status Update:
1. A whole of Government approach to public governance, performance,
and accountability requires DVA to review its Programme Performance
Indicators (PPIs) to ensure they are relevant, reliable, and complete;
2. Current performance measures for timeliness in Outcome 1 are
considered inconsistent, irrelevant, or incomplete, and do not
accurately reflect outcomes for clients;
3. The move from the current ‘mean’ or average time taken to process to
percentile bands would address these shortcomings;
4. These forthcoming changes will result in:
a. more realistic targets being set for delegates;
b. clients and representatives having clearer expectations of the
claims process;
c. DVA’s performance being measured more accurately; and
d. stakeholders being able to understand DVA performance
reporting more easily.
Recommendation: That members:
1.
Note the forthcoming changes to DVA’s timeliness performance
measures in respect to Outcome 1 (sub-programmes 1.1, 1.2, 1.3, and
1.6);
2.
Agree to inform the ESO community about the forthcoming changes;
and
3.
Note that both the current and new indicators will be reported against
the DVA Corporate Plan 2016-17 and the Annual Report 2016-17.
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