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DVAnce Version 6 Upgrade – PRS Registration Guide
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DVAnce Prospects:
Prospects are registered in a
DVAnce in the following circumstances:
Where OBAS conduct the initial On Base interview the
Serving Member completes an OBAS Authority form which
contains the member’s personal details (Name, Address,
Date of Birth, Telephone Number, Email Address, PMKeys
Number and their Unit).
The OBAS Authority form is the Serving Member’s consent for
DVA to collect, store and use their personal information.
The OBAS officer register’s the Serving Member as a Prospect
using the information provided on the OBAS Authority form.
OBAS then record the initial and subsequent On Base
interviews with the Serving Member as a
DVAnce
communications on their Prospect record.
Where VAN receive a request for DVA Claim Forms or other
material from an unregistered person they register the
person as a Prospect and record the request as an a
DVAnce
communication on the Prospect’s record.
VAN have no legal authority to request an unregistered client’s
Date of Birth so a Prospect created by a VAN officer does not
have a Date of Birth recorded.
Particularly from the OBAS perspective the Prospect record can
build a detailed client profile from the initial contact with DVA and
may contain critical information and evidence to assist decision
makers when the Prospect lodges a claim form.
It is anticipated that the number of current Serving Members being
registered as Prospects by both OBAS and VAN will significantly
increase with the withdrawal of troops from Afghanistan.
Prospect Search:
When receiving claim forms from “cleanskin” currently unregistered
clients the Prospect Search is a critical component of the PRS
Registration process.
Created by the a
DVAnce Learning Management Team
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