LEX 17265 - Formal Release - Page 1
Providing
• Sometimes you might be asked by a customer to provide your
personal details
surname. If you do not wish to provide your full name, you are
to customers
encouraged to provide your logon ID instead
• You do not need to give your home address or other personal
details to customers
• It is also recommended that you only include your first name
and/or logon ID when recording information on a customer’s
record as this information can be released to the customer
under
Freedom of Information Act 1982 (FOI Act) provisions
• Pursuant to the FOI Act, the department takes measures to
ensure that staff details are not released where there are
applicable exemptions
Freedom of
• Documents that include the names of employees may be
Information –
released to customers if a request is lodged under the
FOI Act
release of staff
• If you think that disclosure of this information would or could
names
reasonably be expected to endanger your life or physical
safety, that information may be exempt from release
• For the exemption to be considered, you should supply
supporting documentation including the reasons for your
concerns. This should also be supported by your manager. An
incident will be recorded on the customer’s record to alert FOI
employees to the need to consider an employee’s safety in the
release of information
LEX 17265 - Formal Release - Page 2
Contact with Child Support customers 277-01010000
Disclosing your name to customers - Read more [2]
It is not a requirement for a Service Officer to disclose their full name to customers, but the
Service Officer must identify themselves. This is normally done by using a first name only. If
there are any concerns about disclosing your name to customers, the Service Officer should
discuss this with their Team Leader or manager.
LEX 17265 - Formal Release - Page 3
Freedom of Information Act exemption for release of staff names
Documents that include the names of staff members may be released to customers if a
request is lodged under the
Freedom of Information Act 1982 (FOI Act). However, if a staff
member thinks that disclosure of their names would or could reasonably be expected to
endanger their life or physical safety, that information may be exempt from release.
For the exemption to be considered, the staff member concerned should supply supporting
documentation containing the reasons why they feel threatened. This should be supported
by the manager.
Staff can consider their personal circumstances and make decisions about the availability of
their personal contact details in the public domain including electoral rolls and phone book
listings.
Document Outline
