Sensitive
Incident Detail Report
As at 05/03/2014
Incident Summary
Incident Number: 1-4QHBD8
DIAC Notified:
06/10/2010 06:52:00 PM
Type:
Disturbance - Major
DIAC Notified By:
NERYL ATKINS
Level:
Major
DIAC Contact:
SONJA RADOVANOVIC
Version:
4
Initial Release On:
07/10/2010 04:57:25 AM
Status:
Closed
Version Released On:
19/10/2010 05:27:41 PM
Location:
North West Point Immigration
Transport ID:
Facility
Occurred On:
06/10/2010 02:25:00 PM
Sensitive:
N
Informed By:
Service Provider Staff
Two GRY clients attempted a
simultaneous self harm incident.
A major disturbance followed
Summary:
which included shouting, yelling,
a client fainting in distress, and
a altercations between clients.
Informed On:
06/10/2010 06:25:00 PM
Organisation:
Serco
Location Details:
White 1 Compound
CCTV Recording Number:
Incident Details
Version:
4
19/10/2010 05:26:32
Created On:
Created By: LISA BONSER
PM
Description: Post Incident Review
Version:
3
08/10/2010 01:34:05
Created On:
Created By: NERYL ATKINS
PM
Description: Report not written within timeframe due to the duration of the incident.
Version:
2
07/10/2010 06:55:33
Created On:
Created By: NERYL ATKINS
AM
Description: Please refer to the following incidents for a list of clients involved in the disturbance:
1-4QHK0M Prohibited Item
1-4QHB2W Self Harm Threat
1-4QHAY2 Self Harm Attempt
Version:
1
07/10/2010 04:54:58
Created On:
Created By: NERYL ATKINS
AM
s. 22(1)(a)(ii)
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Incident Detail Report
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Description: On 06 Oct 10 at approximately 1425h a DIAC interpreter alerted Officer Sam Hillman that there
was a client attempting to commit self harm. Officer Hillman called a code for officer assistance.
Upon approaching s. 47F(1) of s. 47F(1) Compound, Officer Hillman noticed that client s. 47F(1) was
standing on a table and attempting to tie a sheet around the balcony railing. Another client s. 47F(1)
was trying to pull the sheet from s. 47F(1) in attempt to stop him from hanging himself. Officer
Hillman requested that clients stop s. 47F(1) from hurting himself until help could arrive, because
she noticed that another client was also attempting to hang himself.
Officer Hillman noticed that client s. 47F(1) was standing on the top balcony (also in s. 47F(1) ) and
appeared to be tying a plaited sheet to the balcony railing. She ran to assist two other clients that
were also attempting to stop s. 47F(1) from harming himself. Another Officer Andrew Tavendale
arrived a short time later and came to Officer Hillman?s assistance. Together they tried to calm
client s. 47F(1) down and subdue him. In the process,
s. 47F(1)
The clients in the compound began to crowd around the scene and the situation quickly escalated.
There was a lot of shouting, pushing and verbal altercations. Several clients were trying to hold
client s. 47F(1) , whilst others were trying to hold client s. 47F(1) . Both Self Harm Attempt clients
were struggling with both officers and clients, and were extremely agitated and aggressive.
A short time later, CSM Barrett, Kemp and Dowling arrived on scene and tried to control the
situation. CSM Kemp called for the roller doors to be closed. Medical arrived a short time later. A
large group of clients had gathered around the scene and were yelling, pushing and inciting one
another.
At approximately 1430h, Operations Manager Neryl Atkins arrived on scene and took control.
Upon arrival, it was noticed that several clients were trying to restrain client s. 47F(1) . CSM Barrett
was also attempting to control the situation with that client, as was CSM Kemp.
s. 47F(1)
Officer Tavendale and Hillman were attempting to get client s. 47F(1) to the lower floor. CSM
Dowling went to their assistance and brought the client to the lower floor area.
Operations Manager Neryl Atkins called Officer Richard Gibson to bring down hand restaints and a
video camera as several clients were non compliant. The two self harm clients, as well as other
clients, were creating a scene that was inciting the watching crowd.
s. 47E(d)
Within the communal area of s. 47F(1) , client s. 47F(1) was placed on the ground and received
immediate medical attention. Client s. 47F(1) took longer to calm down, but eventually sat down at
s. 22(1)(a)(ii)
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Incident Detail Report
As at 05/03/2014
a nearby table.
Whilst this was occurring, officers were dispersing the crowd and attempting to calm the
temperament of the remaining clients. At 1510hrs, whilst they were doing this, client s. 47F(1)
fainted in distress. A medical officer examined the client. Mental Health was requested to attend
the scene to assist with the care of s. 47F(1) .
Approximately five minutes later, s. 47F(1) and s. 47F(1) engaged in a verbal altercation over the
theft of personal property. CSM Hopkins, Officer Hillman and Officer Townsend attended the
scene and diffused the situation.
Throughout the disturbance, all officers in attendance were talking to clients and reassuring them.
Boat s. 47F(1) clients were extremely demanding and requested that Immigration speak to them
regarding their visa processing.
Client s. 47F(1) was noticed as being in distress (he seemed to disengage and was visibly
distraught). He was attended to by medical staff and was encourage to speak to mental health.
Clients started to calm down and break off into smaller groups. The level of aggression subsided
quickly and clients began engaging officers in conversation.
During this time medical advised Serco staff that one of their radios could not be accounted for. All
clients were asked to look for the radio, but it could not be located.
At approximately 1543h, client s. 47F(1) was taken to medical by T & E. A short time later, the
distressed client s. 47F(1) , was also taken to medical.
A compound status check was called; all compounds responded that things were calm.
Clients that did not belong to s. 47F(1) compound were then pat searched by officers and allowed to
return to their respective compounds.
All available activity and property officers were then requested to attend s. 47F(1) Compound to
conduct a search of the compound in an attempt to locate the missing radio.
At approximately 1600h, a targeted search was conducted of all client rooms to find the location of
the medical radio. During that search, a number of prohibited items were located. Please refer to
incident 1-4QHK0M for details of items and their alleged owners.
At about 1630h, client s. 47F(1) finally agreed to go to medical. He was escorted from the
compound by officers and medical staff.
At about 1640h the missing radio was located in the medical centre.
At 1650h the code was stood down. All clients were then informed that Immigration would see
s. 22(1)(a)(ii)
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This document may contain `personal identifiers` and `personal information` as defined under the Migration
Act 1958 or Australian Citizenship Act 2007, and can only be used for purposes under these Acts.
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Incident Detail Report
As at 05/03/2014
them at a time to be advised.
Attachments
File Name:
Disturbance 1-4QHBD8 6 OCT
File Date:
19/10/2010 05:27:19 PM
Comments:
Post Incident review
File Name:
s. 47F(1) Compound Incident 06
File Date:
08/10/2010 05:27:03 PM
10 10
Comments:
N Atkins report
File Name:
Ivana Hopkins Altercation
File Date:
07/10/2010 04:13:03 AM
Comments:
Officer report on altercation
during incident Ivana Hopkins
File Name:
Ivana Hopkins Report
File Date:
07/10/2010 04:11:49 AM
Comments:
Officer Report Ivana Hopkins
File Name:
1-4QHBD Kevin Barrett 06-10-
File Date:
07/10/2010 04:08:39 AM
10
Comments:
Officer Report Kevin Barrett
File Name:
1-4QHBD Jo Dowling 06-10-10
File Date:
07/10/2010 04:06:57 AM
Comments:
Officer Report Jo Dowling
File Name:
1-4QHBD Doug Kemp 06-10-10 File Date:
07/10/2010 04:05:20 AM
Comments:
Officer Report Doug Kemp
File Name:
1-4QHBD Samantha Hillman
File Date:
07/10/2010 04:03:37 AM
06-10-10
s. 22(1)(a)(ii)
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This document may contain `personal identifiers` and `personal information` as defined under the Migration
Act 1958 or Australian Citizenship Act 2007, and can only be used for purposes under these Acts.
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Incident Detail Report
As at 05/03/2014
Comments:
Officer Report Samantha
Hillman
s. 22(1)(a)(ii)
Page 5 of 5
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This document may contain `personal identifiers` and `personal information` as defined under the Migration
Act 1958 or Australian Citizenship Act 2007, and can only be used for purposes under these Acts.
