If not delivered return to PO Box 7820 Canberra BC ACT 2610
14 June 2019
Our reference: LEX 45021
Ms Evelyn Doyle
Only by email:
xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear Ms Doyle,
Acknowledgement of your Freedom of Information Request
I refer to your request for access to documents under the
Freedom of Information Act 1982
(
FOI Act). You requested access to:
'1. All Ministerial Briefs relating to the decision to outsource Centrelink call centres
dated from January 1, 2016 (as advised by your team).
(Some Briefs may refer to the KPMG Serco Trial Report so this might be one of many
useful search terms.)
2. Any general correspondence (letters, emails) to the Minister or the department
from KPMG, Concentrix Services, Serco, DataCom Connect and Stellar Asia Pacific
that relate to the Serco trial or the decision to outsource Centrelink call centre
services (please exclude documents that relate to the official tender process).
Also please exclude the 'Serco Trial Report' in the request as an earlier request LEX
43923 noted it remains Cabinet classified'.
Timeframe for processing your request Your request was received by the Department of Human Services (
department) on 7 June
2019 and the 30 day statutory period for processing your request commenced from the day
after that date. You should therefore expect a decision from us by 8 July 2019. The period of
30 days may be extended if we need to consult third parties or for other reasons. We will
advise you if this happens.
Charges
The department will advise you if a charge is payable to process your request and the
amount of any such charge as soon as practicable. No charge is payable for providing a
person with their own personal information.
Your Address
The FOI Act requires that you provide us with an address which we can send notices to. You
have advised your electronic address is
xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx. We
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will send all notices and correspondence to this address. Please advise us as soon as
possible if you wish correspondence to be sent to another address or if your address
changes. If you do not advise us of changes to your address, correspondence and notices
will continue to be sent to the address specified above.
Administrative Release of Documents
The department has administrative access arrangements (
arrangements) for the release of
certain documents without the need for a formal FOI request. Unless you advise us
otherwise, in processing your request we may provide you with documents under these
arrangements where appropriate. The arrangements do not extend to information or
materials of third parties. You will be notified when documents are released to you under the
arrangements.
Disclosure Log
Please note that information released under FOI Act may be published in a disclosure log on
the department's website. Section 11C of the FOI Act requires this publication, however it is
subject to certain exceptions, including where publication of personal, business, professional
or commercial information would be unreasonable.
Exclusion of junior staff details
The department is working towards ensuring that all staff have a choice about whether they
provide their full name, personal logon identifiers and direct contact details in response to
public enquiries. Where such details are included in the scope of a request, this may add to
processing time and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us otherwise, we will
assume that these details are out of scope of your request and they will be redacted under
section 22 of the FOI Act.
Further assistance
If you have any questions please email
xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx.
Yours sincerely
FOI Registration Officer
Freedom of Information Team
Employment Law and FOI | Legal Services Division
Department of Human Services
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Department of Human Services
