If not delivered return to PO Box 7820 Canberra BC ACT 2610
2 July 2019
Our reference: LEX 45021
Ms Evelyn Doyle
Only by email: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear Ms Doyle,
Freedom of Information Request - Third Party Consultation
We refer to your request dated and received by the Department of Human Services (
department)
on 7 June 2019, for access under the
Freedom of Information Act 1982 (
FOI Act) to the following:
'1. All Ministerial Briefs relating to the decision to outsource Centrelink call centres dated
from January 1, 2016 (as advised by your team).
(Some Briefs may refer to the KPMG Serco Trial Report so this might be one of many useful
search terms.)
2. Any general correspondence (letters, emails) to the Minister or the department from
KPMG, Concentrix Services, Serco, DataCom Connect and Stellar Asia Pacific that relate to
the Serco trial or the decision to outsource Centrelink call centre services (please exclude
documents that relate to the official tender process).
Also please exclude the 'Serco Trial Report' in the request as an earlier request LEX 43923
noted it remains Cabinet classified'.
Third-party consultation - business documents
As your request covers documents which contain information concerning the business, commercial
or financial affairs of an organisation, the department is required to consult with the organisation
concerned (under section 27 of the FOI Act) before making a decision on the release of those
documents.
For this reason the period for processing your request has been extended by 30 days in order to
allow the department time to consult with that person or organisation (section 15(6) of the FOI Act).
The processing period for your request will now end on 6 August 2019.
The consultation mechanism under section 27 applies when the department considers the person or
organisation concerned may wish to contend that the requested documents are exempt because
their release would disclose trade secrets or commercially valuable information or may adversely
affect their business or financial affairs. The department will take into account any comments we
receive from the person or organisation. However, the final decision on whether to grant you access
to the documents requested rests with this department.
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Further assistance
If you have any questions please email xxx.xxxxx.xxxx@xxxxxxxxxxxxx.xxx.xx
Yours sincerely
Freedom of Information Team
Employment Law and Freedom of Information Branch | Legal Services Division
Department of Human Services
PAGE 2 OF 2 Department of Human Services