From:
s 47F
Sent:
Mon, 9 Jul 2018 15:04:13 +1000
To:
ABCC - HR
Cc:
s 47F
Subject:
iBenefit Annual Report+ Update
Attachments:
iBenefit Annual Report 2018.pdf
Hi-
Hope you had a lovely weekend.
Please see attached the annual report for the iBenefit program.
Great to see the spend and savings continue to increase!
We closed off another quarter packed full of product and service improvements, I
wanted to recap the headlines from the last 3 months and a sneak peek of what's on
the horizon!
KEY UPDATES
Payment provider change
On 4th July, we'll be changing the provider that processes all payments across all
platforms,  so that we can better manage the increasing number of transactions in
the future. We'll be communicating with members from 4th July, about what this
means for any stored card details and recurring orders.
After consulting with our new payments provider, and following new data security
guidance, we decided to review our phone order process. Our members' data
security is our top priority,  and so to ensure we can keep their data as safe as
possible,  we've decided not to accept payments by credit or debit card over the
phone from 4th July. Members can still order by phone, but will need to complete a
bank transfer before being sent their gift card ..
JB Hi Fi rate update
As you have already seen, the discount rate for JB Hi  Fi recently reduced to 5%. This
has been updated across your discounts programme, however please ensure any
other comms you have for this retail offer has been adjusted to reflect the new rate.
As mentioned this is an industry wide change from JB Hi  Fi and not  Reward Gateway
specific.

WHAT’S NEW
Enhanced data security features for your employees
We’ve implemented a raft of features and developments over the last couple of
months to ensure compliance with new data laws. One of the most important of
these is the Employee Security Centre, which gives your employees more control
over the use of their data in communications from us. Read more here >
---------------------------------
New retailers on your platform
Tiffany & Co.(5%), Tony Bianco (10%), Napoleon Perdis (12%) , Blackmores (5%),
Moda Operandi (10%), G Adventures Australia (6%), and Healthy Mummy (7.5%) all
came on board in the last 3 months with fantastic offers for your employees!
---------------------------------
SmartSpending™ app continuously improving
Given the increase in engagement with client platforms when their employees start
using the SmartSpending™ app, we’ve been working on how to encourage more
users to download the app for themselves. Find out what's new >
---------------------------------
SmartSpending™ API retailer integration
We know how frustrating it is to have small amounts left of Instant eGift Cards,
especially for retailers that you might not use everyday. We are currently working
with individual retailers to integrate our system directly with theirs to allow members
to pick the exact amount that they would like to have on their Instant eGift Card. For
instance, if flights from Sydney to the Gold Coast are $317, you can purchase the
exact amount and maximise the discount. So far, Jetstar and JB Hi Fi have been
integrated and plans are in place to bring on more retailers provided the systems are
compatible.
---------------------------------
New features to help you communicate with and engage your people
 Better visibility of blog post performance, including total number of unique
views, unique clicks, likes & comments
 Improved usability on the front end – including:
o ’Latest/Most popular post’ filter
o Top bloggers list
o Top 5 tags list

o Larger 'featured post' area
o Dynamic toolbar
o Ability to attach a doc to a blog post
o Ability to add useful links to a blog post.
• Comment threading on Biogs, including the ability to use emojis and @mention
users. Read more about comment threading here >
• Alert notification to users when they've been mentioned in a comment, or
someone has reacted to their comment
• Alert notification to bloggers when someone has reacted to their post
• Easier R&R sending flow - we introduced 'Reggie', an animated envelope
character who sits above the recognition sending buttons on your Social
Recognition wall feed.
o For eCards, all employees will see the 'Send eCard' button
o For InstantAwards, only managers who've been assigned recognition budgets
will see the 'Send Award' button.
ON THE HORIZON ...
Recognition survey
In July, Reward Gateway will be conducting a nationwide survey around recognition.
This survey allows Reward Gateway to share benchmark data around what
recognition means to employees and how well companies are executing recognition
strategies. We encourage all clients to participate as you will also receive a report
comparing your survey results with those gathered overall.
Reward 'points' and global programme enablement
We're currently working on introducing the ability to run your reward programme
based on points rather than money. This will allow global clients to reward
employees with awards that can be redeemed against retailers in the countries
they're based in, in the local currency. More information on this will be shared
towards the end of 2018.
Any questions, please feel free to contact me.
Many thanks
•

s 47F
Client Success  Manager
Reward  Gateway:  The  Employee  Engagement  People
Level 4,  345  Bourke  Street  Melbourne VIC  3000
s 47F
Website  I  Linkedln  I  Blog
Build  It:  The  Rebel  Playbook for World  Class  Employee  Engagement buy a copy
today and join the rebelution!

.. ,)
Smart lnsights™
ABCC iBenefits Annual Report 2018
Report Information
Hi iBenefit team!
Please find the engagement stats foriBenefit for the July
Report Period
June 2018 period.
1 July 2017 -
30 June 2018
& • •
- • - rds,
s 47F
Report Date
9 July 2018
Key Headlines
How is iBenefit doing?
154
7.4k
592
Registered users
Spent, saving
Shopping
In-store and
employees
discounts pages
Online orders
A$12.1k!
accessed
placed
Registrations

A$1.8k
A$1.4k
A$1.4k
A$1.2k
A$1.2k
A$1.2k
A$1.2k
A$703
A$446
A$391
• Total savings for the previous year
• Total savings

Number of orders for each month
93
58
59
55
54
50
52
50
41
36
32
27
• Number of orders for the previous year
• Number of orders

Top ten retailers (by spend)
• JB Hi-Fi -A$33.5k
• Woolworths -A$21.1k
• Hamilton island -A$16.3k
• David Jones -A$15.6k
• Coles -A$9.4k
• Myer -A$7.9k
• Expedia -A$7.8k
• The Good Guys -A$6. 7k
• Jetstar -A$5.5k
• Agoda -A$5.4k
verage
pen Increase
employee
compared to
increase
saving
spend
the last year
compared to
.
a
the last year
�
�
a
A$78
A$1k
137%
117%

Document Outline