If not delivered return to PO Box 7820 Canberra BC ACT 2610
22 June 2020
Our reference: LEX 55642
Mr Ben Fairless
Right to Know
Only by email: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear Mr Fairless
Acknowledgement of your Freedom of Information Request
I refer to your request for access to documents under the
Freedom of Information Act 1982
(the
FOI Act). You requested access to:
'I’m hoping you can release the below document under the information publication
scheme (IPS):
Tier 2 enquiries on Saturday and during extended hours of business for Medicare and
PBS 011-40120070 (http://operational.humanservices.gov.au/public/Pages/your-
health/011-40120070-01.html)
If not, I request a copy of the document under the Freedom of Information Act'.
Timeframe for processing the request
Your request was received by Services Australia on 17 June 2020 and the 30 day statutory
period for processing your request commenced from the day after that date. You should
therefore expect a decision from us by 17 July 2020. The period of 30 days may be extended
if we need to consult third parties or for other reasons. We will advise you if this happens.
Charges
Services Australia will advise you if a charge is payable to process your request and the
amount of any such charge as soon as practicable. No charge is payable for providing a
person with their own personal information.
Your Address
The FOI Act requires that you provide us with an address which we can send notices to. You
have advised your email is xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx. We will send all
notices and correspondence to this address. Please advise us as soon as possible if you
wish correspondence to be sent to another address or if your address changes. If you do not
advise us of changes to your address, correspondence and notices will continue to be sent to
the address specified above.
PAGE 1 OF 2
Administrative Release of Documents
Services Australia has administrative access arrangements (
arrangements) for the release
of certain documents without the need for a formal FOI request. Unless you advise us
otherwise, in processing your request we may provide you with documents under these
arrangements where appropriate. The arrangements do not extend to information or
materials of third parties. You will be notified when documents are released to you under the
arrangements.
Disclosure Log
Please note that information released under the FOI Act may be published in a disclosure log
on Services Australia's website. Section 11C of the FOI Act requires this publication,
however it is subject to certain exceptions, including where publication of personal, business,
professional or commercial information would be unreasonable.
Exclusion of junior staff details
Services Australia is working towards ensuring that all staff have a choice about whether
they provide their full name, personal logon identifiers and direct contact details in response
to public enquiries. Where such details are included in the scope of a request, this may add
to processing time and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us otherwise, we will
assume that these details are out of scope of your request and they will be redacted under
section 22 of the FOI Act.
Further assistance
If you have any questions please ema
il xxx.xxxxx.xxxx@xxxxxxxxxxxxxxxxx.xxx.xx
Yours sincerely
Yifu
FOI Registration Officer
Freedom of Information Team
Employment Law and FOI | Legal Services Division
Services Australia
PAGE 2 OF 2
