FOI 36782
Statement of reasons made under the Freedom of Information Act 1982
Decision and reason for decision of Mol y (Position Number 62213164), Information Law
Section, Legal Services and Audit Branch, Department of Veterans’ Affairs
Applicant:
Mr Alan Ashmore
Decision date:
31 August 2020
FOI reference number:
FOI 36782
Sent by email:
xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear Mr Ashmore,
Freedom of Information Request: FOI 36782
1. The Department of Veterans’ Affairs (
Department) has undertaken a reasonable search of its
records and, in accordance with section 17 of the
Freedom of Information Act 1982 (Cth)
(
FOI Act), I have made a decision to create and grant access in full to one (1) document that
meets the scope of your request.
2. The document that I have chosen to grant full access to is set out in
Schedule 1. Authority to make decision
3. I, Molly (Position Number 62213164), Legal Officer, Information Law Section, am an officer
authorised by the Secretary of the Department to make decisions about access to
documents in the possession of the Department in accordance with section 23(1) of the
FOI Act.
Summary
4. On 2 July 2020, you made a request for access to documents in the possession of the
Department. Your request was made in the fol owing terms:
‘AFTER HOURS COUNSELLING SERVICE:
I request the following data for the after-hours counselling service for 2019/2020,
namely:
1
: Number of calls received,
: Average call abandonment rate in percentage terms, and
: The average call wait time (seconds).’
5. As an extension of time was applied to process your request in accordance with section
15AA of the FOI Act, a decision on your request is due by 31 August 2020. We thank you for
your cooperation and patience in respect of this FOI request.
6. I have decided not to impose a charge in relation to this request, in accordance with
regulation 3(1) of the
Freedom of Information (Charges) Regulations 1982.
Decision and reasons for decision
7. I have made a decision to create and grant full access to one (1) document that meets the
scope of your request.
Material taken into account
8. I have taken the following material into account in making my decision:
• the terms of your request;
• the types of information and documents that are in the Department’s possession;
• the content of the document that fal within the scope of your request;
• consultation with relevant Department officers in relation to your request;
• the availability of information relevant to your request, insofar as it determines the
practicality and ease in which the Department can create a document under section 17
of the FOI Act;
• sections 3, 11 and 11A of the FOI Act which give the Australian community a legally
enforceable right to obtain access to information held by the Government of the
Commonwealth. I also considered section 17 (Requests involving use of computers
etc.) as relevant to my decision; and
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• the guidelines issued by the Office of the Australian Information Commissioner (
OAIC)
under section 93A of the FOI Act.
9. A full extract of all FOI Act provisions used to make my decision are provided in
Schedule 2.
Access to documents
10. The document released to you in accordance with the FOI Act is enclosed.
Information Publication Scheme
11. The Information Publication Scheme requires the Department to publish information
released in response to individual requests made under the FOI Act, except in specified
circumstances. I have determined that information relating to your request wil be published
on the Department’s disclosure log which can found on the Department’s website at
http://www.dva.gov.au/about-dva/freedom-information/foi-disclosure-log
Your rights of review
12. If you are dissatisfied with my decision, you may apply for Internal Review or request the
Office of the Australian Information Commissioner (
OAIC) to review my decision. We
encourage you to seek Internal Review as a first step as it may provide a more rapid
resolution of your concerns.
Internal review
13. Under section 54 of the FOI Act, you may apply in writing to the Department for an Internal
Review of my decision. The Internal Review application must be made within 30 days of the
date of this letter. Where possible please attach reasons why you believe review of the
decision is necessary. The Internal Review wil be carried out by another officer within 30
days.
14. You can make your application for internal review in one of the fol owing ways:
Post: Legal Services and Assurance Branch, Department of Veterans’ Affairs
GPO Box 9998 CANBERRA ACT 2601
Facsimile: (02) 6289 6337
Email: xxxxxxxxxxx.xxx@xxx.xxx.xx
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OAIC review
15. Under section 54L of the FOI Act, you may apply to the OAIC to review my decision. An
application for review by the OAIC must be made in writing within 60 days of the date of this
letter, and be lodged in one of the fol owing ways:
Online: www.oaic.gov.au Post: Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Facsimile: (02) 9284 9666
Email: xxxxxxxxx@xxxx.xxx.xx
In person: Level 3, 175 Pitt Street, Sydney NSW 2000
16. More information about your review rights under the FOI Act is available in Fact Sheet 12
published by the OAIC:
http://oaic.gov.au/freedom-of-information/foi-resources/freedom-
of-information-fact-sheets/foi-factsheet-12-your-review-rights
Contact us
17. If you wish to discuss this decision, please do not hesitate to contact me using the fol owing
details:
Post: Legal Services and Assurance Branch, Department of Veterans’ Affairs
GPO Box 9998 CANBERRA ACT 2601
Facsimile: (02) 6289 6337
Email: xxxxxxxxxxx.xxx@xxx.xxx.xx
Yours sincerely
Molly (Position Number 62213164)
Legal Officer
Information Law Section
Legal Services and Audit Branch
31 August 2020
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FOI 36782
Schedule 1
Schedule of documents
Applicant:
Mr Alan Ashmore
Decision date:
31 August 2020
FOI reference number:
FOI 36782
Document Date of document
Document description
Page
Decision
Exemption
reference
number
provision
1
28/07/2020
After Hours Counselling Service Statistics 2019-2020
1
Release in full N/A
5
FOI 36782
Schedule 2
Schedule of relevant provisions in the FOI Act
3 Objects—general
(1)
The objects of this Act are to give the Australian community access to information held by
the Government of the Commonwealth or the Government of Norfolk Island, by:
(a)
requiring agencies to publish the information; and
(b)
providing for a right of access to documents.
(2)
The Parliament intends, by these objects, to promote Australia’s representative democracy
by contributing towards the fol owing:
(a)
increasing public participation in Government processes, with a view to promoting
better informed decision-making;
(b)
increasing scrutiny, discussion, comment and review of the Government’s
activities.
(3)
The Parliament also intends, by these objects, to increase recognition that information held
by the Government is to be managed for public purposes, and is a national resource.
(4)
The Parliament also intends that functions and powers given by this Act are to be
performed and exercised, as far as possible, to facilitate and promote public access to
information, promptly and at the lowest reasonable cost.
11 Right of access
(1)
Subject to this Act, every person has a legally enforceable right to obtain access in
accordance with this Act to:
(a)
a document of an agency, other than an exempt document; or
(b)
an official document of a Minister, other than an exempt document.
(2)
Subject to this Act, a person’s right of access is not affected by:
(a)
any reasons the person gives for seeking access; or
(b)
the agency’s or Minister’s belief as to what are his or her reasons for seeking
access.
11A Access to documents on request
Scope
(1)
This section applies if:
(a)
a request is made by a person, in accordance with subsection 15(2), to an agency or
Minister for access to:
(i)
a document of the agency; or
(ii)
an official document of the Minister; and
(b)
any charge that, under the regulations, is required to be paid before access is given
has been paid.
(2)
This section applies subject to this Act.
Note:
Other provisions of this Act are relevant to decisions about access to documents, for example the fol owing:
(a)
section 12 (documents otherwise available);
(b)
section 13 (documents in national institutions);
(c)
section 15A (personnel records);
(d)
section 22 (access to edited copies with exempt or irrelevant matter deleted).
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Mandatory access—general rule
(3)
The agency or Minister must give the person access to the document in accordance with
this Act, subject to this section.
Exemptions and conditional exemptions
(4)
The agency or Minister is not required by this Act to give the person access to the
document at a particular time if, at that time, the document is an exempt document.
Note:
Access may be given to an exempt document apart from under this Act, whether or not in response to a request (see
section 3A (objects—information or documents otherwise accessible)).
(5)
The agency or Minister must give the person access to the document if it is conditionally
exempt at a particular time unless (in the circumstances) access to the document at that
time would, on balance, be contrary to the public interest.
Note 1: Division 3 of Part IV provides for when a document is conditionally exempt.
Note 2: A conditionally exempt document is an exempt document if access to the document would, on balance, be contrary to
the public interest (see section 31B (exempt documents for the purposes of Part IV)).
Note 3: Section 11B deals with when it is contrary to the public interest to give a person access to the document.
(6)
Despite subsection (5), the agency or Minister is not required to give access to the
document at a particular time if, at that time, the document is both:
(a)
a conditional y exempt document; and
(b)
an exempt document:
(i)
under Division 2 of Part IV (exemptions); or
(ii)
within the meaning of paragraph (b) or (c) of the definition of exempt
document in subsection 4(1).
17 Requests involving use of computers etc
(1)
Where:
(a)
a request (including a request in relation to which a practical refusal reason exists)
is made in accordance with the requirements of subsection 15(2) to an agency;
(b)
It appears from the request that the desire of the applicant is for information that
is not available in discrete form in written documents of the agency; and
(ba)
it does not appear from the request that the applicant wishes to be provided with
a computer tape or computer disk on which the information is recorded; and
(c)
the agency could produce a written document containing the information in
discrete form by:
(i)
the use of a computer or other equipment that is ordinarily available to the
agency for retrieving or col ating stored information; or
(ii) the making of a transcript from a sound recording held in the agency;
the agency shall deal with the request as if it were a request for access to a written
document so produced and containing that information and, for that purpose, this Act
applies as if the agency had such a document in its possession.
(2)
An agency is not required to comply with subsection (1) if compliance would substantial y and
unreasonably divert the resources of the agency from its other operations.
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23
Decisions to be made by authorised persons
(1)
Subject to subsection (2), a decision in respect of a request made to an agency may be
made, on behalf of the agency, by the responsible Minister or the principal officer of the
agency or, subject to the regulations, by an officer of the agency acting within the scope of
authority exercisable by him or her in accordance with arrangements approved by the
responsible Minister or the principal officer of the agency.
(2)
A decision in respect of a request made to a court, or made to a tribunal, authority or body
that is specified in Schedule 1, may be made on behalf of that court, tribunal, authority or
body by the principal officer of that court, tribunal, authority or body or, subject to the
regulations, by an officer of that court, tribunal, authority or body acting within the scope
of authority exercisable by him or her in accordance with arrangements approved by the
principal officer of that court, tribunal, authority or body.
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Reasons and other particulars of decisions to be given
(1)
Where, in relation to a request, a decision is made relating to a refusal to grant access to a
document in accordance with the request or deferring provision of access to a document,
the decision-maker shal cause the applicant to be given notice in writing of the decision,
and the notice shal :
(a)
state the findings on any material questions of fact, referring to the material on
which those findings were based, and state the reasons for the decision; and
(aa)
in the case of a decision to refuse to give access to a conditionally exempt
document—include in those reasons the public interest factors taken into account
in making the decision; and
Note:
Access must generally be given to a conditionally exempt document unless it would be contrary to the public
interest (see section 11A).
(b)
where the decision relates to a document of an agency, state the name and
designation of the person giving the decision; and
(c)
give to the applicant appropriate information concerning:
(i)
his or her rights with respect to review of the decision;
(ii)
his or her rights to make a complaint to the Information Commissioner in
relation to the decision; and
(iii)
the procedure for the exercise of the rights referred to in subparagraphs (i)
and (ii); including (where applicable) particulars of the manner in which an
application for internal review (Part VI) and IC review (Part VII) may be
made.
(1A)
Section 13 of the Administrative Decisions (Judicial Review) Act 1977 does not apply to a
decision referred to in subsection (1).
(2)
A notice under this section is not required to contain any matter that is of such a nature
that its inclusion in a document of an agency would cause that document to be an exempt
document.
(see section 11A).
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Document Outline
