This is an HTML version of an attachment to the Freedom of Information request 'Complaints Lodged and Investigated - EQUIFAX (EQUIFAX Australia Pty Ltd)'.

Australian Securities 
and Investments Commission 

Office address (inc courier deliveries): 
Level 1, 11 Mounts Bay Road, 
Perth WA 6000 
Mail address for Perth office: 
GPO Box 9827, 
Brisbane QLD 4001 
Tel: +61 1300 935 075 
Fax: +61 1300 729 000  
By email: 
Our Reference:  FOI-231-2020; 
24 November 2020 
Dear Gayle 
Freedom of Information Request No. 231-2020 
For Access to Information 
I refer to your request under the Freedom of Information Act 1982 (the FOI Act) received 
by this office on 10 November 2020 in which you sought access to the fol owing: 
“Copies of documents relating to the fol owing complaints lodged with ASIC for the 
period 01 January 2020 to 10 November 2020: 
1.  The number of al  complaints lodged with the Australian Securities and 
Investment Commission (ASIC) concerning Equifax (Equifax Australia Pty Ltd) 
2.  The number of al  Equifax complaints investigated by ASIC 
3.  The number of al  Equifax complaints lodged with ASIC and investigated by 
4. The number of al  complaints lodged with ASIC relating to obtaining the on-line 
"Get my free Equifax credit report" (formerly known as my credit file).  Please note, 
these complaints may contain information relating the Equifax link hosted on the website: 
Equifax, and;  
5.  The number of these complaints investigated by ASIC.” 
I am the authorised decision-maker for the purposes of section 23 of the FOI Act. 
To prevent duplication, I have excluded from this request al  documents that you 
received on 20 November 2020 under your FOI Request 215-2020. 
I advise that I neither confirm nor deny the existence of documents regarding 
complaints to ASIC or investigations of complaints by ASIC. Similarly, the existence of 
any documents which relate to complaints cannot be confirmed or denied. Section 
25(1)(a) of the FOI Act states: 

(1)  Nothing in this Act shal  be taken to require an agency or Minister to give 
information as to the existence or non-existence of a document where 
information as to the existence or non-existence of that document, if included 
in a document of an agency, would cause the last-mentioned document to 
(a)  an exempt document by virtue of section 33 or subsection 37(1) or 
Reasons for decision 
It is ASIC’s practice to keep information reported to it confidential as required by legal 
requirements under the Australian Securities and Investments Commission Act 2001 
(ASIC Act), principles of natural justice, ASIC regulatory policy and other related laws 
and policy. This extends to reports of misconduct received from the public.  
I am satisfied that disclosure of the existence or non-existence of reports of 
misconduct would cause the documents to be exempt documents under section 
37(1)(b) of the FOI Act, which states: 
A document is an exempt document if its disclosure under this Act would, or 
could reasonably be expected to:  
•  disclose or enable a person to ascertain, the existence or identity of a 
confidential source of information, or the non-existence of a confidential 
source of information, in relation to the enforcement or administration of the 
ASIC’s publication How ASIC deals with reports of misconduct contains a section on 
confidentiality which says that ASIC wil  consider any report of misconduct to have 
been given to it in confidence and wil  not reveal the contents of a report unless 
required or authorised to do so under law. 
Because it is ASIC’s practice to receive reports of misconduct in confidence, and 
because ASIC promotes that practice in its published information about reports of 
misconduct, section 37(1)(b) applies to protect any information that would confirm 
the existence or the identity of a person who has supplied information to ASIC in a 
report of misconduct.  
Section 37(1)(b) also applies to protect information which may reveal the existence or 
non-existence, rather than the identity, of a confidential source of information. As 
such, I have also determined that to release any such documents, or information 
about any such documents if they existed, could reasonably be expected to 
disclose, or enable you to ascertain, the existence or non-existence of a confidential 
source of information. 
Review Rights 
I provide you with the fol owing information as required by section 26 of the FOI Act. 
If you are dissatisfied with the decision: 
1.  You may, within 30 days after the day on which you have been notified of this 
decision, apply in writing to ASIC for an internal review of my decision under 
section 54B of the FOI Act. This review is an independent process conducted 
by a Senior Freedom of Information Officer at ASIC. This request should be 
addressed to me or to the Senior Manager, Freedom of Information, GPO Box 
9827, Brisbane QLD 4001 or by email to 

2.  You may within 60 days after the day on which you have been notified of this 
decision, apply in writing to the Office of the Australian Information 
Commissioner (OAIC) for a review of my decision under section 54N of the FOI 
Act.  You may contact the OAIC by post at GPO Box 5218 Sydney NSW 2001, 
by email at or by telephone on 1300 363 992. 
Right to complain 
You may lodge a complaint with the OAIC in relation to the conduct of ASIC in the 
handling of this request. You may contact the OAIC as set out above. 
If you have any questions please contact me on by email at  
Yours sincerely 
Cari Byrne 
(Authorised decision-maker under subsection 23(1) of the FOI Act)