23 February 2021
By email: email@example.com
Freedom of Information Request
Dear Mr Fairless, Purpose
The purpose of this letter is to notify Australia Post's decision in response to your request for access to documents
received on 19 January 2021. We accept your proposal to process this request administratively, that is, outside the
ambit of the Freedom of Information Act 1982 (Cth)
). Your Request
When calling the StarTrack or Australia Post customer service lines, an announcement is played which asks people to not
engage in abuse on the basis of a range of factors.
Would you be able to provide the documents in relation to the decision to have this message installed on the Australia
Post customer service lines?
Find attached the following documents located matching the description of your request:
• Email 30 August 2019
• Email 4 September 2019
• Voice recording
As per your correspondence dated 19 January 2021, names and direct contact details of individuals have been
excluded as irrelevant under your request. Accordingly, names and contact details of individuals have been redacted.
Freedom of Information Officer
Freedom of Information
GPO Box 1777, Melbourne VIC 3001
111 Bourke St, Melbourne VIC 3000