Our Reference: FOI 21/22-0087
FOI 21/22-0087 – Information related to National Disability Insurance Agency (NDIA)
and Local Area Coordination (LAC) locations
Scope
Please provide:
1.the number of NDIS offices in Australia.
2. the number of those offices that have disability accessible (Australian
standards) toilets available for participants (i.e. not staff only).
3. the number of NDIS offices that have staff only accessible toilets.
4. the number of NDIS offices that have change table /hoist facilities
(Changing Places).
Please also provide:
1.the number of LAC offices in Australia.
2. the number of those offices that have disability accessible (Australian
standards) toilets available for participants (i.e. not staff only).
3.the number of LAC offices that have staff only accessible toilets.
4. the number of LAC offices that have change table /hoist facilities (Changing
Places).
Response
NDIA locations
There are 150 NDIA service delivery and non-service delivery locations across Australia.
All service delivery locations have accessible bathrooms for both participants and staff.
Accessible bathrooms are available for staff at all non-service delivery locations. Non-service
delivery locations are not accessed by participants.
Table 1: Breakdown of NDIA locations with accessible bathrooms and changing
places facilities
Accessible
Service Delivery / Non
Bathrooms
Changing Places
Suburb
State
Service Delivery
(Staff &
Facilities
Participant use)
Braddon
ACT
Non Service Delivery
Staff
No
Braddon
ACT
Service Delivery
Both
No
Greenway
ACT
Non Service Delivery
Staff
No
Tuggeranong
ACT
Service Delivery
Both
No
Bankstown
NSW
Service Delivery
Both
No
Batemans Bay
NSW
Service Delivery
Both
No
Bathurst
NSW
Service Delivery
Both
No
Bathurst
NSW
Service Delivery
Both
No
Bega
NSW
Service Delivery
Both
No
Blacktown
NSW
Service Delivery
Both
No
Broken Hill
NSW
Service Delivery
Both
No
Burwood
NSW
Service Delivery
Both
No
Campbelltown
NSW
Service Delivery
Both
No
Page 1 of 5
Our Reference: FOI 21/22-0087
Accessible
Service Delivery / Non
Bathrooms
Changing Places
Suburb
State
Service Delivery
(Staff &
Facilities
Participant use)
Charlestown
NSW
Non Service Delivery
Staff
No
Charlestown
NSW
Service Delivery
Both
No
Chatswood
NSW
Service Delivery
Both
No
Coffs Harbour
NSW
Service Delivery
Both
No
Dubbo
NSW
Service Delivery
Both
No
Gosford
NSW
Service Delivery
Both
No
Goulburn
NSW
Non Service Delivery
Staff
No
Griffith
NSW
Service Delivery
Both
No
Hurstville
NSW
Service Delivery
Both
No
Katoomba
NSW
Service Delivery
Both
No
Lavington
NSW
Service Delivery
Both
No
Lismore
NSW
Service Delivery
Both
No
Lithgow
NSW
Non Service Delivery
Staff
No
Liverpool
NSW
Service Delivery
Both
No
Maitland
NSW
Service Delivery
Both
No
Moree
NSW
Service Delivery
Both
No
Newcastle
NSW
Service Delivery
Both
No
Nowra
NSW
Service Delivery
Both
No
Parramatta
NSW
Service Delivery
Both
No
Parramatta
NSW
Service Delivery
Both
No
Parramatta
NSW
Non Service Delivery
Staff
No
Penrith
NSW
Service Delivery
Both
No
Port Macquarie
NSW
Service Delivery
Both
No
Surry Hills
NSW
Non Service Delivery
Staff
No
Surry Hills
NSW
Service Delivery
Both
No
Tamworth
NSW
Service Delivery
Both
No
Taree
NSW
Service Delivery
Both
No
Tweed Heads
NSW
Non Service Delivery
Staff
No
Wagga Wagga
NSW
Service Delivery
Both
No
Walgett
NSW
Non Service Delivery
Staff
No
Wollongong
NSW
Service Delivery
Both
No
Alice Springs
NT
Service Delivery
Both
No
Alice Springs
NT
Service Delivery
Both
No
Darwin
NT
Non Service Delivery
Staff
No
Darwin
NT
Service Delivery
Both
No
Katherine
NT
Service Delivery
Both
No
Nhulunbuy
NT
Service Delivery
Both
No
Tennant Creek
NT
Service Delivery
Both
No
Wadeye
NT
Service Delivery
Both
No
Brisbane
QLD
Non Service Delivery
Staff
No
Bundaberg
QLD
Service Delivery
Both
No
Caboolture
QLD
Service Delivery
Both
No
Cairns
QLD
Service Delivery
Both
No
Chermside
QLD
Service Delivery
Both
No
Page 2 of 5
Our Reference: FOI 21/22-0087
Accessible
Service Delivery / Non
Bathrooms
Changing Places
Suburb
State
Service Delivery
(Staff &
Facilities
Participant use)
Hervey Bay
QLD
Service Delivery
Both
No
Ipswich
QLD
Service Delivery
Both
No
Longreach
QLD
Service Delivery
Both
No
Mackay
QLD
Service Delivery
Both
No
Maroochydore
QLD
Service Delivery
Both
No
Mount Gravatt
QLD
Service Delivery
Both
No
Mount Isa
QLD
Service Delivery
Both
No
Oxley
QLD
Service Delivery
Both
No
Robina
QLD
Service Delivery
Both
No
Rockhampton
QLD
Service Delivery
Both
No
Stanthorpe
QLD
Non Service Delivery
Staff
No
Toowoomba
QLD
Service Delivery
Both
No
Townsville
QLD
Service Delivery
Both
No
Warwick
QLD
Non Service Delivery
Staff
No
Weipa
QLD
Service Delivery
Both
No
Woodridge
QLD
Service Delivery
Both
No
Adelaide
SA
Non Service Delivery
Staff
No
Ceduna
SA
Non Service Delivery
Staff
No
Elizabeth
SA
Service Delivery
Both
No
Enfield
SA
Service Delivery
Both
No
Marion
SA
Service Delivery
Both
No
Modbury
SA
Service Delivery
Both
No
Mount Gambier
SA
Service Delivery
Both
No
Noarlunga
SA
Service Delivery
Both
No
Norwood
SA
Service Delivery
Both
No
Port Adelaide
SA
Service Delivery
Both
No
Port Augusta
SA
Service Delivery
Both
No
Port Lincoln
SA
Service Delivery
Both
No
Port Pirie
SA
Service Delivery
Both
No
St Marys
SA
Service Delivery
Both
No
Whyalla
SA
Service Delivery
Both
No
Devonport
TAS
Service Delivery
Both
No
Hobart
TAS
Non Service Delivery
Staff
No
Hobart
TAS
Service Delivery
Both
No
Launceston
TAS
Non Service Delivery
Staff
No
Launceston
TAS
Service Delivery
Both
No
Ararat
VIC
Service Delivery
Both
No
Bairnsdale
VIC
Service Delivery
Both
No
Ballarat
VIC
Service Delivery
Both
No
Bendigo
VIC
Service Delivery
Both
No
Berwick
VIC
Service Delivery
Both
No
Boronia
VIC
Service Delivery
Both
No
Box Hill
VIC
Service Delivery
Both
No
Broadmeadows
VIC
Service Delivery
Both
No
Page 3 of 5
Our Reference: FOI 21/22-0087
Accessible
Service Delivery / Non
Bathrooms
Changing Places
Suburb
State
Service Delivery
(Staff &
Facilities
Participant use)
Colac
VIC
Service Delivery
Both
No
Dandenong
VIC
Service Delivery
Both
No
Dandenong
VIC
Non Service Delivery
Staff
No
Echuca
VIC
Service Delivery
Both
No
Epping
VIC
Service Delivery
Both
No
Footscray
VIC
Service Delivery
Both
No
Frankston
VIC
Service Delivery
Both
No
Geelong
VIC
Non Service Delivery
Staff
No
Geelong
VIC
Service Delivery
Both
No
Geelong
VIC
Non Service Delivery
Both
Yes
Horsham
VIC
Service Delivery
Both
No
Maryborough
VIC
Non Service Delivery
Staff
No
Melbourne
VIC
Non Service Delivery
Staff
No
Melton
VIC
Service Delivery
Both
No
Mildura
VIC
Service Delivery
Both
No
Moonee Ponds
VIC
Service Delivery
Both
No
Moorabbin
VIC
Service Delivery
Both
No
Newmarket
VIC
Non Service Delivery
Staff
No
Preston
VIC
Service Delivery
Both
No
Shepparton
VIC
Service Delivery
Both
No
Sunshine
VIC
Service Delivery
Both
No
Swan Hill
VIC
Service Delivery
Both
No
Traralgon
VIC
Service Delivery
Both
No
Warrnambool
VIC
Service Delivery
Both
No
Waurn Ponds
VIC
Service Delivery
Both
No
Werribee
VIC
Service Delivery
Both
No
Albany
WA
Service Delivery
Both
No
Armadale
WA
Service Delivery
Both
No
Broome
WA
Service Delivery
Both
No
Bunbury
WA
Service Delivery
Both
No
Busselton
WA
Service Delivery
Both
No
Derby
WA
Service Delivery
Both
No
Esperance
WA
Service Delivery
Both
No
Geraldton
WA
Service Delivery
Both
No
Gosnells
WA
Service Delivery
Both
No
Joondalup
WA
Service Delivery
Both
No
Kalgoorlie
WA
Service Delivery
Both
No
Karratha
WA
Service Delivery
Both
No
Mandurah
WA
Non Service Delivery
Staff
No
Midland
WA
Service Delivery
Both
No
Mirrabooka
WA
Non Service Delivery
Staff
No
Morley
WA
Service Delivery
Both
No
Northam
WA
Service Delivery
Both
No
Perth
WA
Non Service Delivery
Staff
No
Page 4 of 5
Our Reference: FOI 21/22-0087
Accessible
Service Delivery / Non
Bathrooms
Changing Places
Suburb
State
Service Delivery
(Staff &
Facilities
Participant use)
Rockingham
WA
Service Delivery
Both
No
South Hedland
WA
Non Service Delivery
Staff
No
Success
WA
Service Delivery
Both
No
Victoria Park
WA
Service Delivery
Both
No
Warwick Grove
WA
Service Delivery
Both
No
LAC locations
The NDIA does not hold the specific information requested in relation to the number of
Partner offices with accessible toilets and changing places.
NDIA agreements and contracts with Partner organisations include accessibility
requirements for premises, which state that premises used to provide NDIS Partners in the
Community Services must be easily accessible for people with disability and comply with all
applicable laws relating to the accessibility of buildings, including the
Disability
Discrimination Act 1992 (Cth), and
Building Code of Australia and Disability (Access to
Premises - Buildings) Standards 2010.
Table 2: Breakdown of the number of LAC locations by state
State
Total
Australian Capital Territory
1
New South Wales
65
Northern Territory
4
Queensland
21
South Australia
13
Tasmania
1
Victoria
44
Western Australia
21
Total
170
Page 5 of 5