Freedom of Information 
Complaints 
Factsheet 
 
 
If you are not satisfied with the way that the department processed your freedom of information request, you 
may lodge a complaint with the Office of the Victorian Information Commissioner (the Commissioner). 
Types of Complaints 
The Commissioner can investigate actions taken by agencies in processing requests.  
Examples include: 
  if the department advises you that the documents cannot be located or that the documents do not exist 
  if you feel that the department’s response to a freedom of information request has been unreasonably 
delayed beyond the statutory time period. 
 
Timeframe for making a complaint 
A complaint must be made within 60 days of the action or conduct which is the subject of the complaint. 
How to make a complaint 
Complaints must be made in writing and addressed to: 
Victorian Information Commissioner 
Office of the Victorian Information Commissioner 
PO Box 24274 
Melbourne Victoria 3001 
Phone: 1300 006 842 
xxxxxxxxx@xxxx.xxx.xxx.xx 
Complaint application forms are available on the Commissioner’s website: www.ovic.vic.gov.au  
To receive this publication in an accessible format phone (03) 9096 8449, using the 
National Relay Service 13 36 77 if required, or email xxx@xxxxxx.xxx.xxx.xx 
Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. 
© State of Victoria, Department of Health, February 2021.  
This fact sheet was created by the Department of Health for information purposes only. It is not a 
replacement for independent legal advice. 
 
 
 

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