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TOTAL ENQUIRIES ANSWERED webform + % TARGET DATE MET (7 days)
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
TOTAL
INFORMATION SERVICES
make an enquiry forms
221
251
262
267
255
163
311
276
304
342
418
428
3498
rights enquiry form
9
4
4
3
5
4
6
6
8
7
4
5
65
email ingest
26
0
4
16
11
17
16
14
17
10
16
29
176
social media email ingest
4
5
2
10
6
8
10
5
3
11
3
7
74
refTracker to refTracker
1
10
0
16
19
14
26
8
16
14
19
33
176
TOTAL enquiries
261
270
272
312
296
206
369
309
348
384
460
502
3989
Target date met
243
251
254
283
264
192
341
287
324
357
413
436
3645
% target date met
93%
93%
93%
91%
89%
93%
92%
93%
93%
93%
90%
87%
91%
IS SHORT ENQUIRIES
make an enquiry forms
43
40
36
45
40
21
40
52
42
99
141
71
670
rights enquiry form
0
0
0
1
0
0
0
0
1
0
0
0
2
email ingest
1
0
0
1
2
1
0
4
1
2
3
8
23
social media email ingest
0
0
0
0
0
0
0
0
0
0
0
0
0
refTracker to refTracker
0
0
0
0
0
1
1
0
0
0
0
0
2
TOTAL enquiries
44
40
36
47
42
23
41
56
44
101
144
79
697
Target date met
44
40
36
46
42
23
38
56
44
101
144
79
693
% target date met
100%
100%
100%
98%
100%
100%
93%
100%
100%
100%
100%
100%
99%
MUSIC
make an enquiry forms
6
10
10
5
12
8
4
7
7
8
4
11
92
rights enquiry form
0
0
0
1
3
1
0
2
0
0
0
0
7
email ingest
2
0
0
1
0
0
0
0
0
0
0
0
3
refTracker to refTracker
0
0
0
0
1
0
1
1
2
1
0
0
6
TOTAL enquiries
8
10
10
7
16
9
5
10
9
9
4
11
108
Target date met
8
10
8
7
15
8
5
10
9
8
3
10
101
% target date met
100%
100%
80%
100%
94%
89%
100%
100%
100%
89%
75%
91%
94%
SUBTOTAL IS+SE+MUSIC
make an enquiry forms
270
301
308
317
307
192
355
335
353
449
563
510
4260
rights enquiry form
9
4
4
5
8
5
6
8
9
7
4
5
74
email ingest
29
0
4
18
13
18
16
18
18
12
19
37
202
social media ingest
4
5
2
10
6
8
10
5
3
11
3
7
74
refTracker to refTracker
1
10
0
16
20
15
28
9
18
15
19
33
184
TOTAL enquiries
313
320
318
366
354
238
415
375
401
494
608
592
4794
Target date met
295
301
298
336
321
223
384
353
377
466
560
525
4439
% target date met
94%
94%
94%
92%
91%
94%
93%
94%
94%
94%
92%
89%
93%
NEWSPAPERS AND FAMILY HISTORY
make an enquiry forms
142
162
155
158
170
84
140
128
129
148
183
146
1745
rights enquiry form
0
1
0
0
1
0
0
0
0
1
0
0
3
email ingest
15
0
0
3
1
0
3
4
4
0
2
0
32
social media email ingest
0
0
0
0
0
0
0
0
0
0
0
0
0
refTracker to refTracker
1
4
0
11
11
4
14
6
3
6
7
18
85
TOTAL ENQUIRIES ANSWERED webform + % TARGET DATE MET (7 days)
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
TOTAL
TOTAL enquiries
158
167
155
172
183
88
157
138
136
155
192
164
1865
Target date met
144
153
142
165
169
84
130
120
120
131
165
121
1644
% that met target date
91%
92%
92%
96%
92%
95%
83%
87%
88%
85%
86%
74%
88%
SUBTOTAL READER SERVICES
make an enquiry forms
412
463
463
475
477
276
495
463
482
597
746
656
6005
rights enquiry form
9
5
4
5
9
5
6
8
9
8
4
5
77
email ingest
44
0
4
21
14
18
19
22
22
12
21
37
234
social media email ingest
4
5
2
10
6
8
10
5
3
11
3
7
74
refTracker to refTracker
2
14
0
27
31
19
42
15
21
21
26
51
269
TOTAL enquiries
471
487
473
538
537
326
572
513
537
649
800
756
6659
Target date met
439
454
440
501
490
307
514
473
497
597
725
646
6083
% target date met
93%
93%
93%
93%
91%
94%
90%
92%
93%
92%
91%
85%
91%
PICTURES
make an enquiry forms
30
38
30
31
11
24
22
23
36
24
36
41
346
rights enquiry form
15
6
12
3
8
14
7
14
9
23
12
5
128
email ingest
19
16
8
8
7
3
7
5
3
2
3
11
92
refTracker to refTracker
1
2
0
5
2
3
2
5
2
0
1
3
26
TOTAL enquiries
65
62
50
47
28
44
38
47
50
49
52
60
592
Target date met
49
26
25
23
8
20
26
27
13
20
29
10
276
% target date met
75%
42%
50%
49%
29%
45%
68%
57%
26%
41%
56%
17%
47%
MANUSCRIPTS
make an enquiry forms
32
32
39
33
14
30
41
23
27
18
17
47
353
rights enquiry form
0
1
5
1
1
0
2
0
1
0
0
1
12
email ingest
2
3
4
6
4
2
1
2
1
0
1
5
31
refTracker to refTracker
0
0
0
0
0
1
1
0
0
0
1
1
4
TOTAL enquiries
34
36
48
40
19
33
45
25
29
18
19
54
400
Target date met
21
12
15
17
4
12
25
13
7
5
7
10
148
% target date met
62%
33%
31%
43%
21%
36%
56%
52%
24%
28%
37%
19%
37%
SUBTOTAL PICTURES AND MANUSCRIPTS
make an enquiry forms
62
70
69
64
25
54
63
46
63
42
53
88
699
rights enquiry form
15
7
17
4
9
14
9
14
10
23
12
6
140
email ingest
21
19
12
14
11
5
8
7
4
2
4
16
123
refTracker to refTracker
1
2
0
5
2
4
3
5
2
0
2
4
30
TOTAL enquiries
99
98
98
87
47
77
83
72
79
67
71
114
992
Target date met
70
38
40
40
12
32
51
40
20
25
36
20
424
% target date met
71%
39%
41%
46%
26%
42%
61%
56%
25%
37%
51%
18%
43%
ASIAN COLLECTIONS
make an enquiry forms
8
6
9
7
14
0
9
4
4
8
8
8
85
rights enquiry form
0
0
0
0
0
0
1
0
0
0
0
0
1
email ingest
0
0
0
0
2
0
0
1
0
0
0
0
3
TOTAL ENQUIRIES ANSWERED webform + % TARGET DATE MET (7 days)
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
TOTAL
refTracker to refTracker
0
0
0
0
0
0
0
0
0
0
0
0
TOTAL enquiries
8
6
9
7
16
0
10
5
4
8
8
8
89
Target date met
8
6
8
7
16
0
10
4
4
7
8
8
86
% target date met
100%
100%
89%
100%
100%
0%
100%
80%
100%
88%
100%
100%
97%
MAPS
make an enquiry forms
19
14
29
19
19
11
18
13
24
20
15
20
221
rights enquiry form
2
0
2
2
3
1
3
0
1
2
1
4
21
email ingest
3
0
0
0
0
0
0
1
0
0
1
0
5
refTracker to refTracker
0
0
0
0
0
3
1
1
1
1
4
1
12
TOTAL enquiries
24
14
31
21
22
15
22
15
26
23
21
25
259
Target date met
21
14
18
18
17
13
19
13
24
23
19
24
223
% target date met
88%
100%
58%
86%
77%
87%
86%
87%
92%
100%
90%
96%
86%
ORAL HISTORY
make an enquiry forms
9
4
9
5
10
7
12
11
6
13
16
10
112
rights enquiry form
0
0
0
0
0
0
0
0
0
0
1
1
2
email ingest
5
5
13
5
0
5
1
3
0
0
1
0
38
refTracker to refTracker
0
0
0
2
0
0
0
1
0
1
2
1
7
TOTAL enquiries
14
9
22
12
10
12
13
15
6
14
20
12
159
Target date met
14
9
22
12
9
12
11
13
5
12
20
11
150
% target date met
100%
100%
100%
100%
90%
100%
85%
87%
83%
86%
100%
92%
94%
DOCUMENT SUPPLY
make an enquiry forms
3
2
1
6
5
1
0
2
3
2
6
3
34
rights enquiry form
0
0
0
0
0
0
0
0
0
0
0
0
0
email ingest
0
0
0
0
0
0
0
0
0
1
0
1
2
refTracker to refTracker
0
0
0
0
1
0
1
0
0
0
0
2
TOTAL enquiries
3
2
1
6
5
2
0
3
3
3
6
4
38
Target date met
3
2
1
5
5
2
0
3
3
3
6
4
37
% target date met
100%
100%
100%
83%
100%
100%
0%
100%
100%
100%
100%
100%
97%
COMBINED TOTALS
make an enquiry forms
513
559
580
576
550
349
597
539
582
682
844
785
7156
rights enquiry form
26
12
23
11
21
20
19
22
20
33
18
16
241
email ingest
73
24
29
40
27
28
28
34
26
15
27
54
405
social media ingest
4
5
2
10
6
8
10
5
3
11
3
7
74
refTracker to refTracker
3
16
0
34
33
27
46
23
24
23
34
57
320
TOTAL enquiries
619
616
634
671
637
432
700
623
655
764
926
919
8196
Target date met
555
523
529
583
549
366
605
546
553
667
814
713
7003
% target date met
90%
85%
83%
87%
86%
85%
86%
88%
84%
87%
88%
78%
85%