PO Box 7820 Canberra BC ACT 2610
27 October 2021
Our reference: LEX 64959
G Griffiths
Right to Know
Only by email:
foi+request-7989-1b70b7c6@right oknow.org.au
Dear Sir / Madam
Acknowledgement of your Freedom of Information Request
I refer to your request to Services Australia (the agency) for access to documents under the
Freedom of Information Act 1982 (FOI Act). You requested access to:
[C]opies of any documents relating to the selection of the hold music for the Services
Australia phone lines, including Centrelink, Medicare, and the Australian
Immunisation Register.
Timeframe for processing your request
Your request was received by the agency on 19 October 2021 and the 30 day statutory
period for processing your request commenced from the day after that date. You should
therefore expect a decision from us by 18 November 2021. The period of 30 days may be
extended if we need to consult third parties or for other reasons. We wil advise you if this
happens.
Charges
The agency wil advise you if a charge is payable to process your request and the amount of
any such charge as soon as practicable. No charge is payable for providing a person with
their own personal information.
Your Address
The FOI Act requires you to provide us with an address to which we can send notices. You
have advised your electronic address is
xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx.
We wil send all notices and correspondence to this address. Please advise us as soon as
possible if you wish correspondence to be sent to another address or if your address
changes. If you do not advise us of changes to your address, correspondence and notices
wil continue to be sent to the address specified above.
Administrative Release of Documents
The agency has administrative access arrangements (the arrangements) for the release of
certain documents without the need for a formal FOI request. Unless you advise us
otherwise, in processing your request we may provide you with documents under these
arrangements where appropriate. The arrangements do not extend to information or
materials of third parties. You wil be notified when documents are released to you under the
arrangements.
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Disclosure Log
Please note information released under the FOI Act may be published in a disclosure log on
the agency's website. Section 11C of the FOI Act requires this publication, however it is
subject to certain exceptions, including where publication of personal, business, professional
or commercial information would be unreasonable.
Exclusion of junior staff details
The agency is working towards ensuring that al staff have a choice about whether they
provide their full name, personal logon identifiers and direct contact details in response to
public enquiries. Where such details are included in the scope of a request, this may add to
processing time and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us otherwise, we will
assume these details are out of scope of your request and they wil be redacted under
section 22 of the FOI Act.
Further assistance
If you have any questions please ema
il xxx.xxxxx.xxxx@xxxxxxxxxxxxxxxxx.xxx.xx.
Yours sincerely
Philippa
FOI Registration Officer
Freedom of Information Team
Information Access Branch | Legal Services Division
Services Australia
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