PO Box 7820 Canberra BC ACT 2610
5 November 2021
Our reference: LEX 64959
Only by email: email@example.com
Dear Sir / Madam
Freedom of Information Request - Charges
I refer to your request to Services Australia (the agency) dated 19 October 2021 for access under
the Freedom of Information Act 1982
(FOI Act) to the following documents:
copies of any documents relating to the selection of the hold music for the Services Australia
phone lines, including Centrelink, Medicare, and the Australian Immunisation Register.
Preliminary Assessment of the Charge
The agency has in its possession 9 documents relevant to your request.
In accordance with section 29 of the FOI Act, I have decided you are liable to pay a charge for the
processing of your request. My preliminary assessment of the charge is $110.00 calculated as
Search and retrieval time: 2.5 hours, at $15.00 per hour:
Decision-making time (*after deduction of 5 hours): 3.63 hours,
at $20.00 per hour
*The FOI Act provides that the first five hours of decision-making time are free of charge and this is reflected in the
If you would like the agency to continue processing your request, you must notify us in writing within
30 days of receiving this notice that you:
a) agree to pay the charge;
b) wish to contend that the charge:
i. has been wrongly assessed; or
ii. should be reduced or not imposed; or
Alternatively, you may wish to withdraw your request for access.
If you do not provide a written response in accordance with one of options a) or b) above within 30
days of receiving this notice, your request wil be taken to have been withdrawn under section 29(2)
of the FOI Act.
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Further information on options a) and b) are set out below.
Option a) - pay the charge
You are required to pay a deposit of $27.50 within 30 days of receiving this notice. You may, of
course, elect to pay the charge in full at this point.
You may select from one of the following payment methods:
1. Online payment via Government EasyPay - follow this link
and enter the relevant details.
You wil need your FOI LEX reference number, LEX 64959
2. Cheque made out to the Collector of Public Monies and posted to Freedom of Information,
Services Australia, PO BOX 7820, Canberra BC, ACT 2610; or
3. Money order made out to the Collector of Public Monies and posted to Freedom of
Information, Services Australia, PO BOX 7820, Canberra BC, ACT 2610.
If you elect to pay the charge, please email firstname.lastname@example.org
us of your payment. Please quote reference number LEX 64959
in this correspondence.
Option b) - seek reduction or non-imposition of the charge
You may contend the charge has been wrongly assessed, or should be reduced or not imposed.
Section 29(5) of the FOI Act provides that, in deciding whether to reduce or not to impose a charge,
the decision-maker must take into account any relevant reasons, including whether payment of the
charge, or part of it, would cause you or your organisation financial hardship, and whether the giving
of access to the documents is in the general public interest or in the interest of a substantial section
of the public.
If you wish to contend that the charge has been wrongly assessed or should be reduced or not
imposed, please set out your reasons and the evidence in support of your reasons as clearly as
possible. If you believe payment of the charge would cause you or your organisation financial
hardship, please provide sufficient details of your financial circumstances to enable the
decision-maker to make a well-informed decision in this regard.
Time limits for processing your request
Section 31 of the FOI Act provides where a notice is sent to an applicant regarding the payment of a
charge in respect of a request, the time limit for processing the request is suspended from the date
the notice is received until either:
a) the day following payment of the charge (in full or the required deposit); or
b) if applicable, the day fol owing the notification to the applicant of a decision not to
impose the charge.
Address for correspondence
Please send all correspondence regarding your FOI request to me at the following address:
Freedom of Information team
PO Box 7820
CANBERRA ACT 2610
Or by email to email@example.com
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Publication of information in the FOI disclosure log
Information released under the FOI Act may be published in a disclosure log on the agency’s
website. Section 11C of the FOI Act requires this publication, subject to certain exceptions,
including where publication of personal, business, professional or commercial information would be
If you have any questions please email firstname.lastname@example.org.
Authorised FOI Decision Maker
Freedom of Information Team
Information Access Branch Legal Services Division
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