Trove User moderation
Trove is a space where any member of the public can contribute and enrich the service through the
creation of comments, tags or lists, or by correcting text. These postings are generally unmoderated
by Trove staff, as they are provided in good faith by patrons keen to share their own insights gained
from extensive research.
From time to time a user will abuse this privilege, using Trove’s annotation features to make other
users unwelcome in Trove. In the past this has taken the form of harassment of specific users,
defamation of public figures or agitation around politically sensitive issues.
Reporting by other patrons brings these incidents to the Trove Partnerships’s attention. On
user base and brand recognition grows, so too do incidents of malicious postings. Trove has an
immediate deactivation or staged warnings approach to dealing with these postings.
Information about the staged warnings can be found in the User postings moderation policy.
All reports user activity are investigated.
Report for Trove User moderation
Date first reported:
15 November 2021
Repeated, excessive correction of one article to gain high line correction
count and high ranking in monthly hall of fame
Details of reports
15/22/21 Automated You're looking for articles with many repeating edits by the same
person. It should alternate between one text correction and another
If there's nothing below this line, examples of this behaviour could
not be found
183, user:public:james.gandolfini, https://trove.nla.gov.au/newspaper/article/14793266/?afterLoad=sh
Details of investigation undertaken
15/11/21 Reviewed the article identified in the automated report and confirm multiple
corrections on the same article and lines within the article, correcting the line
and then returning it to the original, then repeating this process many times.
The Trove username was setup on 12 November 2021 and proceeded to login
15 times to make approximately 183 lots of corrections, making over 28,000
lines of corrections.
• Issue a warning - The account was setup with a what appears to be a
legitimate email address and the username doesn’t appear to harass
another Trove user. This is the only activity on this account and would
appear to have been created to undertake this activity.
• Rollback all corrections - The corrections ended on the original
uncorrected text and add no value to Trove.
Strike policy enacted
Rollback Text corrections:
Type of action
Details for communication
Dear Trove user james.gandolfini,
Trove Management has received a report that actions
carried out on the Trove website attributed to the
On investigation, Trove staff have observed
that many of your edits involve the deletion and
subsequent replacement of bulk text from transcripts
multiple times. This has resulted in you being credited for
text corrections that are not improving the relevance of
searching on Trove. Improving the accuracy of search
results is the primary reason why the National Library
invites the community to participate in text correcting.
This bulk editing behaviour appears to be solely for the
purpose of boosting your status as a text corrector.
4.7 You acknowledge that, in using Trove, the Library: (c)
reserves the right to examine from time to time, some,
or all, of the content uploaded or made available on
alter or change any content, including User Content
uploaded by you, that may be objectionable or breach
moral rights arising from the alteration or change of the
available in full here: https://trove.nla.gov.au/about/policies/terms-use
give us the right to withdraw or suspend the use of Trove
by any person who uses Trove in breach of these terms
and conditions. This is your first and final notification. If
this activity continues the user account james.gandolfini
will be revoked. All content you have contributed that
To contact Trove Management about this matter you can
reopen this enquiry.
Recommended action approved by _[staff name redacted]________
Approved action completed: 15/11/21