Trove User moderation
Trove is a space where any member of the public can contribute and enrich the service through the
creation of comments, tags or lists, or by correcting text. These postings are generally unmoderated
by Trove staff, as they are provided in good faith by patrons keen to share their own insights gained
from extensive research.
From time to time a user will abuse this privilege, using Trove’s annotation features to make other
users unwelcome in Trove. In the past this has taken the form of harassment of specific users,
defamation of public figures or agitation around politically sensitive issues.
Reporting by other patrons brings these incidents to the Trove Partnerships’s attention. On
investigation, some postings will directly contravene the Trove Terms of Use. As Trove’s content,
user base and brand recognition grows, so too do incidents of malicious postings. Trove has an
immediate deactivation or staged warnings approach to dealing with these postings.
Information about the staged warnings can be found in the User postings moderation policy.
Investigation procedure
All reports user activity are investigated.
trove.nla.gov.au
Report for Trove User moderation
Date first reported: 15 November 2021
Trove Username:
james.gandolfini
Reported activity: Repeated, excessive correction of one article to gain high line correction
count and high ranking in monthly hall of fame
Details of reports
Date
Method
Report
reported
(incl
RefTracker
no.)
15/22/21 Automated You're looking for articles with many repeating edits by the same
reporting
person. It should alternate between one text correction and another
If there's nothing below this line, examples of this behaviour could
not be found
183, user:public:james.gandolfini,
https://trove.nla.gov.au/newspaper/article/14793266/?afterLoad=sh
owCorrections
Details of investigation undertaken
Date
Report
15/11/21 Reviewed the article identified in the automated report and confirm multiple
corrections on the same article and lines within the article, correcting the line
and then returning it to the original, then repeating this process many times.
The Trove username was setup on 12 November 2021 and proceeded to login
15 times to make approximately 183 lots of corrections, making over 28,000
lines of corrections.
I recommend:
• Issue a warning - The account was setup with a what appears to be a
legitimate email address and the username doesn’t appear to harass
another Trove user. This is the only activity on this account and would
appear to have been created to undertake this activity.
• Rollback all corrections - The corrections ended on the original
uncorrected text and add no value to Trove.
Recommended action
No Action: ☐
trove.nla.gov.au
2
Warning: ☒
Strike policy enacted ☐
Rollback Text corrections: ☒
Remove tags: ☐
Remove comments/notes: ☐
Date
Type of action
Details for communication
Dear Trove user james.gandolfini,
Trove Management has received a report that actions
carried out on the Trove website attributed to the
username james.gandolfini have contravened the Trove
Terms of use. On investigation, Trove staff have observed
that many of your edits involve the deletion and
subsequent replacement of bulk text from transcripts
multiple times. This has resulted in you being credited for
text corrections that are not improving the relevance of
searching on Trove. Improving the accuracy of search
results is the primary reason why the National Library
invites the community to participate in text correcting.
This bulk editing behaviour appears to be solely for the
purpose of boosting your status as a text corrector.
The Terms of Use for the Trove service require that
4.7 You acknowledge that, in using Trove, the Library: (c)
reserves the right to examine from time to time, some,
or all, of the content uploaded or made available on
Trove for compliance with these Terms of Use and to
alter or change any content, including User Content
uploaded by you, that may be objectionable or breach
these Terms of Use. You consent to infringement of any
moral rights arising from the alteration or change of the
User Content by the Library. The Terms of use are
available in full here:
https://trove.nla.gov.au/about/policies/terms-use
This incident is covered by Trove’s Terms of Use, which
give us the right to withdraw or suspend the use of Trove
by any person who uses Trove in breach of these terms
and conditions. This is your first and final notification. If
this activity continues the user account james.gandolfini
will be revoked. All content you have contributed that
contravenes the Trove Terms of Use has been removed
from Trove.
To contact Trove Management about this matter you can
reopen this enquiry.
trove.nla.gov.au
Trove Management
Recommended action approved by _[staff name redacted]________
Approved action completed: 15/11/21
trove.nla.gov.au
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