Information for applicants
Government Information (Public Access) Act 2009 - GIPA Act
What is the
The Government Information (Public Access) Act 2009 (
or ‘GIPA Act’)
gives you a
legal right to access information held by government agencies, including the NSW
Department of Education unless there is an overriding public interest against
disclosing the information.
There are 4 ways that the department makes information available:
1. Mandatory disclosure of open access information – the department
must publish certain information on its website, free of charge
2. Routine release – the department wil proactively release as much
information as possible, in a variety of formats free of charge or at the
lowest reasonable cost
3. Informal release – the department may informally release information in
response to a request without the need for a formal access application,
subject to reasonable conditions
4. Formal release – the department may provide access to information in
response to a formal application under the GIPA Act.
Before you make a formal access application, please:
• visit the department’s website: https://education.nsw.gov.au/about-
• contact the Information Access Unit by phone 02 7814 3525 or email
The information may be publicly available or available outside the formal process.
The NSW Information and Privacy Commission (IPC) oversees the GIPA Act and
provides information for the public about access to government records. Visit their
Should I make
If you cannot find the information you want on our website, you can ask for the
a request for
information to be released to you informally.
There is no fee and no application form, though we do ask you to put your
request in writing. If you are seeking your own personal information, or your
child’s personal information, you wil need to provide identification, for privacy
Information requested wil generally be provided unless there is an overriding
public interest against disclosing it, or if the work involved would impact
unreasonably on our resources.
The department is not obliged to provide information in response to a request for
informal release and can impose conditions. If the information is not available
under informal release, you have the right to make a formal access application.
To find out if the information you require is suitable for informal release, please
contact the business area most likely to hold the information. For general
information about the department, contact the Schools and Community Senior
Information Officer by phone: 02 7814 1530 or email: firstname.lastname@example.org
NSW Department of Education – Information Access – Legal Services directorate
Level 5, 105 Phil ip Street, Parramatta NSW 2150 GPO Box 33 Sydney NSW 2001 T 7814 3525
What is an
A formal access application is one way to ask for access to government
information held by the department. It can be used when other forms of access
are not available.
A formal access application:
(a) must be in writing* and sent to or lodged in person at an office of the
(b) must state it is made under the Government Information (Public Access)
(c) must be accompanied by a fee of $30
(d) must give a postal address for correspondence
(e) must include enough information for the department to identify what you
wish to see.
*You can write your own application or use the suggested application form,
available on the department’s website.
What can I ask
You can apply for access to information that is contained in records that are
currently held by the NSW Department of Education.
‘Record’ means information recorded in any form including paper and electronic
We may decide to create a new record to respond to your application (e.g. create
a summary document rather than copying individual documents), but we are not
required to do so.
The department does not have to search
• for information that would need an unreasonable and substantial diversion
of resources, or
• backup systems unless the record was lost or incorrectly destroyed.
If you are unsure of what to ask for, contact our Information Access Unit for help.
The main purpose of creating an accident report is so the department can use the
information in any future legal proceedings. This means that ‘legal professional
privilege’ applies to the accident report and statements made by departmental
staff. Under the GIPA Act there is an overriding public interest against disclosing
this kind of information.
For this reason, if you request information about an accident involving a student
at a school, we are likely to refuse access to the report and any related
statements by Department of Education staff.
We wil usually provide full access to the student’s statement (so long as the
appropriate ID and authority are provided). We will provide partial access to
statements made by witnesses who are not agency staff (e.g. other students or
parents), after deleting their names and any other identifying information.
If you would like further information about access to accident reports, please
contact our Information Access Unit.
The access application fee is $30
which must accompany your application.
does it cost to
You can pay by credit card, cheque or money order payable to the NSW
make a formal
Department of Education. Please do not send cash by mail. For details, see the
on our website.
See below for information about processing charges.
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You need to give enough details for us to identify the information you are seeking,
and a specific date or time period so that searches can be targeted.
do I need to
For student records, you should include the name of the student’s last
government school and the last year attended.
Please note: student records are kept for 7 years after the student left the school
or until the student is 25 years old, and then destroyed. Student counselling
records may be kept for a longer period and are not usually stored at the school.
For complaints, staff grievances, and correspondence matters, please identify the
business centre likely to hold the records and the file reference number, if known.
The department is very large and contains mil ions of records. If you can give us
relevant identifying details it will help us to target our searches and deal with your
application more efficiently. A general request for “all documents containing my
name” or “al records relating to me” is likely to be invalid and wil take longer to
Do I need to
Yes. If you are seeking access to your personal
information or your child’s
personal information, we need to verify your identity and proof of the relationship
between you and your child.
Suitable identification documents include:
• Australian photo driver’s licence or
• current passport, or
• other forms of ID with your signature and address.
Suitable proof of relationship documents include:
• Medicare card (with names of children),
• Pension or Health Benefit Card or
• Birth certificate.
If you are applying for access to personal information on behalf of another
person, you need to provide identification for both you and the person concerned.
You wil also need to provide an authority from the other person.
If your child is aged 12 years or over you need to have their authority to access
their personal records.
An authority form
is available from our website.
Identification is not required if you are applying for access to non-personal
Are there any
A processing charge of $30 per hour may apply. If so, we will notify you in writing.
There is no charge for the first 20 hours of processing if you are seeking your own
You may be entitled to a 50% reduction of processing charges (but not the $30
application fee) if the information requested is of special benefit to the public or on
financial hardship grounds. A 50% reduction automatically applies to:
• holders of a current Pensioner Concession Card issued by the
• full-time students, and
• non-profit organisations.
If you wish to have fees reduced you wil need to provide evidence of one of the
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How long will
We wil acknowledge your application within 5 working days of receiving it and let
you know if we can process it.
If it is not a valid application we will let you know what is needed to make it valid.
If it cannot be processed for another reason (e.g. it is not reasonably manageable
for us to process or asks for information that is excluded by the GIPA Act) we wil
help you to amend your application.
We are required to make a written decision within 20 working days
your valid application. This time may be extended by agreement with you or
• we need to consult with a third party;
• we need to get records from archives;
• part of the processing period occurs during school holidays; or
• where we ask you to pay a deposit for processing charges.
How will the
Information may be released in full or released with deletions. If the records
released amount to more than 20 pages our policy is to provide you with a copy of
the records on a compact disc (CD). If you require access in another way, please
contact our Information Access Unit.
The decision wil include a leaflet outlining your rights of review.
Who can I
Detailed information and links are provided on the department’s webpage
If you stil have questions you can contact an Information Access Officer:
By phone: 7814 3525 or
By email: email@example.com
Where do I
your access application and payment to:
Manager, Information Access Unit
NSW Department of Education
PO Box 33,
SYDNEY NSW 2001
If you are emailing your request please scan the
application and payment forms (if paying by credit card) also ID and authority (if
required). Please include your name in the subject line of the email and the
phrase: ‘GIPA access application’.
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