Freedom of Information
Complaints
Factsheet
If you are not satisfied with the way that the department processed your freedom of information request, you
may lodge a complaint with the Office of the Victorian Information Commissioner (the Commissioner).
Types of Complaints
The Commissioner can investigate actions taken by agencies in processing requests.
Examples include:
if the department advises you that the documents cannot be located or that the documents do not exist
if you feel that the department’s response to a freedom of information request has been unreasonably
delayed beyond the statutory time period.
Timeframe for making a complaint
A complaint must be made within 60 days of the action or conduct which is the subject of the complaint.
How to make a complaint
Complaints must be made in writing and addressed to:
Victorian Information Commissioner
Office of the Victorian Information Commissioner
PO Box 24274
Melbourne Victoria 3001
Phone: 1300 006 842
xxxxxxxxx@xxxx.xxx.xxx.xx
Complaint application forms are available on the Commissioner’s website: www.ovic.vic.gov.au
To receive this publication in an accessible format phone (03) 9096 8449, using the
National Relay Service 13 36 77 if required, or email xxx@xxxxxx.xxx.xxx.xx
Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
© State of Victoria, Department of Health, February 2021.
This fact sheet was created by the Department of Health for information purposes only. It is not a
replacement for independent legal advice.