FOI 21/22-1299
Questions
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DOCUMENT 18
FOI 21/22-1299
Transcript: CI Connect
Watch the CI Connect presentation via YouTube with closed captioning
Voiceover: Performance, Learning and Change are proud to introduce a new program called
Continuous Improvement Connect, or CI Connect for short. The CI Connect program has been
designed to deliver a national approach to structured learning and coaching in teams, with content
informed by Agency data driven insights.
The Performance Management and Quality Branch have created a data framework utilising a
prioritisation matrix to inform CI Connect content and future learning product development.
The CI Connect Program spans four weeks with a deliberate focus on improving individual, team,
organisational and leadership performance.
Each CI Connect topic will be identified through data driven insights and endorsed by the
Participant Experience Delivery Executive Leadership Team. It is then delivered to Learning
Strategy and Design to inform CI Connect content development. Content is created and reviewed
by subject matter experts within the Performance Management and Quality Branch and the
National Quality and Consistency Forum, with recommendations and content alignment to core
objectives before gaining final endorsement from Service Practice and Guidance and other
business areas as required.
There will be two national topics selected each quarter based on ELT recommendations and one
state based topic.
Content will incorporate technical skills as well as working to build interpersonal skills using
solution based learning principles.
The four week training program will include a targeted team-based engagement session in week
one, individual coaching conversations in week two, peer to peer shadowing opportunities for
teams in week three and participation in a community of practice in week four.
A state-based community of practice will be held each month and a national CI Connect forum will
occur quarterly to align with the program roll out.
In order to support teams with the CI Connect Program, CI Connect Champions will be appointed
in each state and territory.
CI Connect Champions will be the first point of call for teams with questions or team leaders
seeking clarification. We will also be providing support with our workplace trainers and coaches.
CI Connect topic resources will include a team leader module, a team member module and in
addition, all team leaders will receive the team leader coaching module. Modules contain all the
relevant topic-specific learning materials to support the team leader to facilitate the team
engagement session in week one in each four week cycle. In addition, the coaching toolkit will
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provide additional support for continued team engagement in weeks two, three and four of the
program.
CI Connect will provide team leaders the opportunity to build leadership skills with key facilitation
responsibilities, time to invest in building team capability, to further embed coaching culture key
learnings, and assist in organisational uplift.
Specifically, CI Connect will:
build workforce capability and lift organisational performance
help us to meet our participant engagement principles and service delivery standards
prioritise and amplify solution focussed and evidence-based decision making across the
Agency
ensure team members are benefiting from structured coaching conversations, and
finally, extend leadership skills for team leaders in a recordable framework.
A dedicated CI Connect intranet page will host all CI Connect resources and also provide ongoing
coaching support in line with the Leading a Coaching Culture principles.
CI Connect showcases collaborative efforts across the Performance Management and Quality
Branch by demonstrating how quality data insights can drive workplace action and change.
In fact, CI Connect is a great example of data and action working together to drive performance
improvement.
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DOCUMENT 19
FOI 21/22-1299
From:
s22(1)(a)(ii) - irrelevant material
Sent:
Thursday, 8 April 2021 12:54 PM
To:
s22(1)(a)(ii) - irrelevant material
Subject:
FW: For Information: CI Connect Program invitations via LEAP [SEC=OFFICIAL]
Follow Up Flag:
Follow up
Flag Status:
Flagged
FYI – NFA at this time.
Kind regards
s22(1)(a)(ii) - irrelevant material
Assistant Director – Remote Planning Team
National Delivery Queensland
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders both
past, present and emerging.
From: s22(1)(a)(ii) - irrelevant material
Sent: Thursday, 8 April 2021 12:12 PM
s22(1)(a)(ii) - irrelevant material
Subject: RE: For Information: CI Connect Program invitations via LEAP [SEC=OFFICIAL]
Hi team
I just came out of the QLD SDP & Enabling Team Alignment Meeting and was told the CI Connect Program training
will be on hold for QN until May 2021. Watch this space!
Kind regards
s22(1)(a)(ii) - irrelevant mat
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FOI 21/22-1299
Assistant Director
Cairns & Townsville
National Delivery
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia
and their continuing connection to land, sea and community.
We pay our respects to them and their cultures and to Elders past, present and emerging.
From: s22(1)(a)(ii) - irrelevant material
Sent: Thursday, 8 April 2021 9:12 AM
s22(1)(a)(ii) - irrelevant material
Subject: FW: For Information: CI Connect Program invitations via LEAP [SEC=OFFICIAL]
Please read update from
s22(1)(a)
Re: CI Connect Training Program
Kind regards
s22(1)(a)(ii) - irrelevant mat
Assistant Director
Cairns & Townsville
National Delivery
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
2
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FOI 21/22-1299
The NDIA acknowledges the Traditional Custodians of Country throughout Australia
and their continuing connection to land, sea and community.
We pay our respects to them and their cultures and to Elders past, present and emerging.
From: s22(1)(a)(ii) - irrelevant material
Sent: Thursday, 8 April 2021 9:04 AM
s22(1)(a)(ii) - irrelevant material
Subject: For Information: CI Connect Program invitations via LEAP [SEC=OFFICIAL]
Hi s22(1)(a)(ii)
- irrelevant m
Thanks for your email. CI Connect is a program that PM&Q Branch has been working on and was proposed to Launch
on April 6th . The program focuses on building our teams capability through selected topics over a 4 week period and
looks to use the time allocated to the hour of power.
We are aware that some team members have started to received LEAP notifications around this program.
w
s22(1)(a)( as
meeting with the State Mangers this week to discuss the program and s22(1)(a)(ii) - irrelevant material (CI Connect Champ for QLD)
and I are hoping to meet with s22(1)(a)( s oon to determine QLDs approach and a provide clarity and more comms around
this.
Can I ask that you please hold tight while we determine the best approach for QLD.
Directors- FYI
Thanks again s22(1)(a)(ii)
,
- irrelevan
s22(1)(a)(ii)
s22(1)(a)(ii) - irrelevant material
Project Manager
National Delivery QLD
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
Please note- I work Monday, Tuesday, Wednesday & Thursday
The NDIA acknowledges the traditional owners of country throughout Australia, and their continuing
connection to land, sea and community. We pay our respects to them and their cultures, and to elders both
past and present.
From: s22(1)(a)(ii) - irrelevant material
Sent: Thursday, 8 April 2021 8:17 AM
s22(1)(a)(ii) - irrelevant material
3
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FOI 21/22-1299
s22(1)(a)(ii) - irrelevant material
Subject: FW: Training Modules in LEAP CI Connect [SEC=OFFICIAL]
Hello
,
s22(1)(a)(ii)
Do you have any information for s22(1)(a)(ii)
r
- irrelevan
egarding the CI Connect?
Regards,
s22(1)(a)(ii) - irrelevant material
Executive Assistant to Des Lee
Queensland State Manager – National Delivery
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
Visit www.ndis.gov.au to find out how to get NDIS Ready
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders both
past, present and emerging.
From: s22(1)(a)(ii) - irrelevant material
Sent: Wednesday, 7 April 2021 4:16 PM
To: s22(1)(a)(ii) - irrelevant material
>
Subject: FW: Training Modules in LEAP CI Connect [SEC=OFFICIAL]
Hi s22(1)(a)(i
Would you have any answers to my questions below? No one has responded to me.
Kind regards
s22(1)(a)(ii) - irrelevant mat
Assistant Director
Cairns & Townsville
National Delivery
National Disability Insurance Agency
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