PO Box 7820 Canberra BC ACT 2610
24 May 2022
Our reference: LEX 67446
Ms Olivia Good
By email only: email@example.com
Dear Ms Good
Decision on your Freedom of Information Request
I refer to your request to Services Australia (the agency) on 8 April 2022 for access under the
Freedom of Information Act 1982
(the FOI Act) made in the following terms:
I would like to request that documents regarding Services Australia's internal
processes for assessing disability and DSP eligibility be made known. Currently the
processes are very opaque.
Publicly available documents
Some of the information you requested is readily available in the public domain. We have
provided you with the publicly accessible link below to assist you in accessing the information
you are seeking.
• Assessing Disability Support Pension (DSP) claims, 008-03030000:
Services Australia has administrative access arrangements (the arrangements) for the
release of certain documents. The arrangements do not extend to information of third parties
or staff details. Since you submit ed your Freedom of Information (FOI) request, the agency
has decided to make the following document publicly available:
• Eligibility for Disability Support Pension (DSP), 008-03050000
This has been published on Services Australia’s Operational Blueprint website. It is available
at the following link: https:/ operational.servicesaustralia.gov.au/public/Pages/people-with-
Please advise if you have difficulty accessing the document and we can provide you with a
Your request has now been finalised.
If you have any questions please email firstname.lastname@example.org.
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Authorised FOI Decision Maker
Freedom of Information Team
Information Access Branch | Legal Services Division
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