LEX 68168 - Documents for release - Page 1 of 33
s 22
Participation in Cashless Debit Card (CDC) 103-03150010
Currently published version valid from 14/04/2022 10:07 PM
Background
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From 17 March 2021, Income Management (IM) customers based in the Northern Territory (NT) can permanently
transition to the Cashless Debit Card (CDC) program. Customers on an income support payment who are living in
the NT and are not currently on IM, will be able to volunteer for the Cashless Debit Card (CDC) from this date.
For more information on this process or to initiate an IM to CDC transition, see Income Management (IM) to
Cashless Debit Card (CDC) Transition in the Northern Territory, which also contains staff resources and links to the
transition overview Intranet page for additional information.
This document outlines the eligibility criteria for participation in the Cashless Debit Card (CDC).
On this Page:
Eligibility criteria
Services Australia will determine if a person is eligible to start on the CDC.
To be placed on the CDC, customers must:
be in receipt of a category P or a category R welfare payment, reside in the Cape York Cashless Debit
Card area and have been referred by the Family Responsibilities Commission,
or
be in receipt of a current CDC trigger payment for a Cashless Debit Card location,
and
within the Cashless Debit Card location,
and
s 47E(d)
meet the age criteria for that Cashless Debit Card location
o
For Ceduna, East Kimberley, Goldfields and Northern Territory regions, customers must
be under Age Pension age
o
For Bundaberg and Hervey Bay, customers must be under 36 years of age
Note: customers in the above locations who are
within 6 months of reaching the maximum age of
participation will
not commence on the Cashless Debit Card program.
If an income managed customer in the Northern Territory would like to transition to the CDC, see Income
Management (IM) to Cashless Debit Card (CDC) Transition in the Northern Territory for eligibility details.
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Previous CDC participants who lose and subsequently regain eligibility may also meet the requirements to
commence on the CDC. This includes customers who have previously elected to transition to the Cashless Debit
Card in the Northern Territory.
Once a person is placed on the CDC, they will remain on the CDC even if they move out of the Cashless Debit
Card location. When customers move outside the Cashless Debit Card locations, they will be able to use their
cashless debit card at any merchant that accepts EFTPOS or Visa, except for those selling alcohol or gambling
services. The card issuer's website lists the approved merchants and excluded merchants for the CDC.
s 47E(d)
Service Profiling
The system automatically identifies eligible participants for the CDC depending on certain customer events and
places them in one of the following service components. The service component the customer profiles in will
determine the action required on the record (not all service components will require actioning).
Service components and description
714 - Eligible for CDC, currently on IM
715 - Eligible for CDC, requires manual switch on
716 - Eligible for CDC or currently on CDC
717 - Not eligible for CDC and on IM
718 - Currently on CDC, Age Pension granted
s 47E(d)
720 - Eligible for CDC but FTS of FTA (student profiles)
Customers not eligible for the CDC
Customers will not be placed on the CDC if they:
s 47E(d)
are under 18 year old dependant Youth Allowance and ABSTUDY customers where their payment is paid
to a Parent/Guardian/institution, or
are over the age of 35 years as at 21 December 2018 (
applicable in Bundaberg and Hervey Bay
region only)
are Age Pension age or older, or
will turn Age Pension age during the first 12 months from the determination date in the
respective Cashless Debit Card location (
applicable in Ceduna, East Kimberley and Goldfields regions
only)
are a full-time student (
applicable in the Northern Territory only)
s 47E(d)
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Payment Nominees
A customer may be eligible for the CDC program if they have a payment nominee who is a CDC participant or
subject to Income Management and they meet all other CDC eligibility criteria. Eligible participants will profile
under SC715 for assessment and switch on.
Unless otherwise requested by the payment nominee, the participants personalised CDC will be issued in the
payment nominees name with the participants name recorded underneath.
When a payment nominee relationship is started, changed or ended, the system will perform an eligibility check
for CDC and take the appropriate action automatically.
s 47E(d)
Volunteering for CDC
Centrelink customers can volunteer to participate in the CDC. For more information, see Cashless Debit Card
(CDC) Volunteers.
Appealing decision to be placed on CDC
Participants may request a review, or appeal participation in the CDC. They must be able to demonstrate the
decision was incorrect. This may include providing evidence they were in the CDC location temporarily or their
address details were incorrect.
If a participant does not agree with a decision to be placed on the CDC they may appeal that decision. The
participant will have access to:
an explanation of the decision
quality checks by a Subject Matter Expert (SME), referral to Authorised Review Officer (ARO) and
implementation of ARO decisions
Administrative Appeals Tribunal (AAT) (CLK), and
Court Appeals
The Resources page contains a link to the CDC intranet page, and links to Services Australia, Department of Social
Services (DSS) and the card issuer websites.
Related links
Cashless Debit Card (CDC)
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Varying the restricted percentage for Cashless Debit Card (CDC)
Ending Cashless Debit Card (CDC) participation
Income Management customers in Cashless Debit Card (CDC) areas
Income Management (IM) to Cashless Debit Card (CDC) Transition in the Northern Territory
Cashless Debit Card (CDC) Volunteers
Process
On this page:
Eligibility for the Cape York Cashless Debit Card Program
System profiles eligible participants for the CDC
Switching a customer on to the CDC profiled under SC715
Customers with ineligibility coding
Switching a customer on to the CDC profiled under SC720
Appealing decision to be placed on the CDC
Note: for customers residing in the Northern Territory, see Income Management (IM) to Cashless Debit Card
(CDC) Transition in the Northern Territory
Eligibility for the Cape York Cashless Debit Card Program
Table 1: this table describes the steps to determine a customer's eligibility for the Cape York CDC when they have
been referred by the Family Responsibilities Commission (FRC).
Step
Action
1
Referral for the Cashless Debit Card + Read more ...
An Income Management Contact Officer (IMCO) will determine a customer's eligibility for the Cape York
Cashless Debit Card when a Notice to Commence Cashless Debit Card is received from the FRC.
Note: if the customer is partnered, the FRC is required to send a separate notice if the partner’s payments are
also to be quarantined.
Has a Notice to Commence the Cashless Debit Card been received from the FRC?
Yes, go to Step 2
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No, the customer is not eligible for the Cape York Cashless Debit Card. Procedure ends here
2
Eligibility for the Cape York Cashless Debit Card + Read more ...
To be eligible for the Cape York Cashless Debit Card, the customer or their partner must be in receipt of
a category P
or a category R welfare payment.
Is the customer or their partner in receipt of an eligible income support payment?
Yes, go to Step 3
No, the customer is not eligible for the Cape York Cashless Debit Card. The Cashless Debit Card
notice will still be recorded and remain 'inactive' until the notice expires or revoked by the FRC
o If the customer or their partner receives an eligible income support payment while an
'inactive' notice is in place, the customer will become eligible for the Cashless Debit
Card
o Procedure ends here
3
Payment nominee + Read more ...
Go to the Nominee Link Summary (
NOLS) screen and check whether the customer has a current payment
nominee (NOP) arrangement.
Customers who have been referred for the Cashless Debit Card should have their payment nominee
relationship reviewed to ensure it is appropriate and in the best interests of the customer. For more
information, see Nominee arrangements under Income Management.
Note: having a correspondence nominee (NOC) does
not exclude a customer from the Cashless Debit Card
program.
Does the customer have a current payment nominee?
Yes, review nominee arrangements to confirm the arrangements are in the customer's best
interests. If the arrangement is to:
o continue, go to Step 4
o end, cancel the nominee arrangement. Go to Step 5
No, go to Step 5
4
s 47E(d)
Yes,
s 47E(d)
o Procedure ends here
No, go to Step 5
5
Customer resides in a Cape York Cashless Debit Card area + Read more ...
Is the customer's usual place of residence in a Cape York Cashless Debit Card area?
Yes, go to Step 6
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No, advise the customer if they do not agree with the FRC's determination that they are a
community member, they must contact the FRC to request a review of the decision to refer them
for the Cashless Debit Card. Go to Step 6
6
Customer eligible for the Cape York Cashless Debit Card Program + Read more ...
The customer is eligible for the Cape York Cashless Debit Card Program.
Procedure ends here.
System profiles eligible participants for the CDC
Table 2: this table outlines the eligibility checks to be performed after the system automatically identifies a
customer as potentially eligible for the CDC program.
Step
Action
1
Identification by the system + Read more ...
Customers who move into a nominated area and meet the eligibility criteria will automatically be
identified by the system and placed into a relevant service component for action.
Service Component work items are allocated to Service Officers via WLM.
Confirm customer’s eligibility for the CDC.
2
s 47E(d)
Yes, email the Welfare Quarantining Program Management Team to action
No, go to Step 3
3
s 47E(d)
Yes, the SC715 must be deferred for 13 weeks. See Step 1 in Table 3
No, go to Step 4
4
s47E(d)
+ Read more ...
s 47E(d)
s 47E(d)
Yes, go to Step 5
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No, the customer is not eligible for the CDC. Procedure ends here
5
s47E(d)
+ Read more ...
s 47E(d)
Yes, additional eligibility checks are required, go to Step 6
No, go to Step 8
6
Check if the customer was previously a participant on the CDC in the NT + Read more ...
Navigate to the Debit Card trial Assessment Summary (
Q2SU) screen.
Does the screen show the cohort as
NT category E Transition-CIM (excludes YAL-FTS) and the
participant is
off CDC?
Yes, go to Step 7
No, investigate whether another reason for the SC715 may exist. If unable to resolve,
contact the appropriate Technical Support before processing.
7
Northern Territory Student Status + Read more ...
Full time students in the Northern Territory are not eligible for the CDC.
Check the:
Education Course History (
EDCH) screen for current ‘
FTS’ coding (including PES
customers)
Benefit Status Line (
BST) to see if the customer is in receipt of Youth Allowance or
Jobseeker as a Student
Then run the Job Plan guided procedure to check if the customer has full-time study recorded in their
Job Plan.
Is the customer a full time student?
Yes, the customer is not eligible for the CDC. See Step 1 in Table 3
No, go to Step 8
Note: full-time apprentices are eligible to participate under NT CDC provisions.
8
Check eligible payment + Read more ...
Is the customer on a trigger payment for that CDC location?
Yes, o trigger payment is
current, go to Step 10
o trigger payment is
CZR/SUS, go to Step 9
No, the customer is not eligible for the CDC and should not profile for CDC
o Contact CDC Technical Peer Support (TPS line). TPS staff will review the record
and escalate any issues
o TPS are to immediately notify the CDC Service Support Officer (SSO) for further
action. Procedure ends here
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9
Payment status CZR or SUS + Read more ...
When an eligible customer's payment status changes to
CZR or
SUS whilst in service profile 715 or
720, the customer cannot be placed on the program.
The customer’s record must be removed from the service component by re-profiling the record and the
“CDC Processing Required”
DOC on the Activity List (
AL) cancelled.
Re-profile record
Go to the Profile Summary (
PQS) screen
Key '
Y' in
Restore DCT Eligibility field and press [
Enter]
Add detailed notes and complete activity. Procedure ends here
Any future change to the customer’s payment status will trigger an eligibility assessment on the
record.
Procedure ends here.
10
Check customer's age + Read more ...
Customers who are within 6 months of reaching the maximum age of participation for their location
must not be placed on the program. Defer the service component until the day after the customer's next
birthday.
Is the customer:
within 6 months of the maximum age of participation for their location, see Step 2 in
Table 3
more than 6 months below the maximum age of participation for their location, go to Step
11
over the maximum age of participation for their location, procedure ends here
11
Payment nominee + Read more ...
Go to the Nominee Link Summary (
NOLS) screen and check whether the customer has a current
payment nominee (NOP) arrangement.
s 47E(d)
Yes,
s 47E(d)
o Procedure ends here
No, go to Step 12
12
Identify Service Component + Read more ...
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Navigate to the
Q2NS screen to confirm further processing instructions (if any)
Navigate to the
PQSS screen to determine what Service Component the customer has been identified
as potentially eligible under. For:
715 – Eligible for CDC, required manual switch on, see Step 3 in Table 3
720 – Eligible for CDC but FTS or FTA (student profiles), go to Table 5
Note: NT CDC participants will only ever fall into SC715.
Switching a customer on to the CDC profiled under SC715
Table 3: This table outlines how to defer or commence CDC participants who are identified in SC715, including
new and reinstated participants and those who have previously elected to transition from Income Management to
the Cashless Debit Card.
Step
Action
1
Defer Service Component + Read more ...
Navigate to the Service Strategy (
PQSS) screen to defer the SC715 for 13 weeks.
On
PQSS, E'
X'pand service component
715
Key '
I' next to
service action 712, key '
DEF' in
Status field, press [
Enter]
Key ‘
FRR’ in the
DEF field and update the
End Date field to be:
o 13 weeks in the future,
s 47E(d)
o the expected end date of the study break/ placement up to a maximum of 13 weeks for
full time students in the Northern Territory
Key '
INT' in
Source and '
T' in
DOR field, press [
Enter] twice
Key '
AR' in
Nxt: and press [
Enter], select '
Finalise' radio button then select '
Continue’
Go to Step 4.
2
Defer Service Component - customers within 6 months of the maximum age of participation for their
location + Read more ...
Navigate to the Service Strategy (
PQSS) screen to defer the SC715 until the day after the customer's next
birthday.
On
PQSS, E'
X'pand service component
715
Key '
I' next to
service action 712, key '
DEF' in
Status field, press [
Enter]
Key ‘
FRR’ in the
DEF field and update the
End Date field to be the day after the customer's next
birthday
Key '
INT' in
Source and '
T' in
DOR field, press [
Enter] twice
Key '
AR' in
Nxt: and press [
Enter], select '
Finalise' radio button then select '
Continue’
Go to Step 4.
3
Customer profiled under SC715 + Read more ...
Once the manual eligibility checks are complete and it has been determined the customer is eligible they can
be manually switched on.
On the Service Strategy (
PQSS) screen, E'
X'pand service component
715
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Key '
I' next to
service action 712, key '
COM' in
Status field, press [
Enter]
Key
'INT' in
Source and '
T' in
DOR field, press
[Enter] twice
Key '
AR' in
Nxt: and press [
Enter], select
'Finalise' radio button then select '
Continue'
The manual commencement will send a request to the card issuer to create an account for the participant.
Clear out of the record to allow these updates to occur. Once an account has been created, the system will
automatically complete SC716 activity.
Go to Service Strategy (
PQSS) screen and check the service component has changed to
716 (on CDC) and
reconfirm the participant's eligibility.
Has the participant correctly commenced on the CDC?
Yes, go to Step 4
No go to Step 5
4
Document record + Read more ...
SC715 Deferral
Update
Q2NT screen with the details of the SC715 deferral. See Resources for standard text.
SC715 manual switch on
DOC record using standard text in Resources
Procedure ends here.
5
Participant incorrectly commenced on the CDC + Read more ...
Service Officers must immediately notify CDC Technical Peer Support (TPS) line if there has been an issue
with commencing a participant, including if they have been incorrectly identified.
TPS staff will review the record and either end the person's participation or provide further advice regarding
escalating any ICT issues. In all cases, TPS should immediately notify the CDC Service Support Officer
(SSO) for further action, which may include arranging for letters and/or cards to be stopped.
Customers with ineligibility coding
Table 4: this table explains why a customer has been coded ineligible for the CDC and if necessary, how to
remove the ineligibility coding. Ineligibility coding on a customer’s record will prevent them profiling for the CDC
program.
Step
Action
1
s 47E(d)
Yes, go to Step 2
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No, go to Step 3
2
Create review + Read more ...
s 47E(d)
When creating the review ensure to use the correct keywords:
Key '
RVR' in the
Next: field
Press [
Enter] or select
Continue
Service Reason: the customer's payment type (e.g. PPP or PPS)
Review Reason: MAN (Manual Assessment Review Ent.)
Due Date: 6 months from today’s date
Text: enter notes regarding action required at review
Source: and
Date of Receipt:
Other Details:
Keywords -
CDTM and
CDC
Workgroup
(leave blank)
Position
(leave blank)
Transfer To Region -
CDT
Procedure ends here.
3
Remove ineligibility coding + Read more ...
The
Remove Ineligibility Assessment screen will display both
Remove Ineligibility
Assessment and
Ineligibility Assessment history.
The ineligibility coding must be removed:
Go to
Workspace >
Cashless Debit Card >
Decision Details and select
Remove Ineligibility
Assessment
Decision type will default to
Remove Ineligibility Assessment
Ineligible reason will default to participant's current ineligible reason
Additional Information select
Add mandatory notes, add notes with the reason for removing
ineligibility
Processing Declaration select the checkbox and
Continue to complete the activity
Procedure ends here.
Switching a customer on to the CDC profiled under SC720
Table 5: this table outlines the eligibility checks to be performed for full-time students and apprentices
residing
outside of the Northern Territory.
Step
Action
1
Income Support Payment paid to parent, guardian or institution + Read more ...
Fulltime students or apprentices under 18 years of age and their ISP is paid to a parent/guardian or an
institutions account are not eligible for the CDC.
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Is the customers ISP directed to their parent/guardian or an institution?
Yes, go to Step 5
No, go to Step 2
2
CES Payments + Read more ...
Fulltime students or apprentices who do not receive an ISP on a fortnightly basis and only receive CES
payment are not eligible for the CDC.
Does the customer receive CES payments only each fortnight?
Yes, go to Step 5
No, go to Step 3
3
s 47E(d)
s 47E(d)
s 47E(d)
Yes, go to Step 5
No, go to Step 4
4
s 47E(d)
Yes, go to Step 6
No, go to Step 5
s 47E(d)
If the customer’s eligibility for the program is unclear, contact with the customer may be required to
determine their eligibility.
5
Defer Service Component + Read more ...
Navigate to the Service Strategy (
PQSS) screen to defer the SC720.
On
PQSS, E'
X'pand
service component 720
Key '
I' next to
service action 719, key '
DEF' in
Status field, press [
Enter]
Key ‘
FRR’ in the
DEF field and update the
End Date field to be:
o 13 weeks in the future, for customers whose ISP is paid to their parents/guardian or who
only receive CES on a fortnightly basis
o the expected end date of the study break/ placement up to a maximum of 13 weeks
LEX 68168 - Documents for release - Page 13 of 33
Key '
INT' in
Source and '
T' in
DOR field, press [
Enter] twice
Key '
AR' in
Nxt: and press [
Enter], select '
Finalise' radio button then select '
Continue’
Go to Step 7
6
Customer profiled under SC720 + Read more ...
Once the manual eligibility checks are complete and it has been determined the customer is eligible the
Service Officer will be required to manually complete the SC720 before a manual commence can be
completed.
On the Service Strategy (
PQSS) screen, E'
X'pand service component 720
Key '
I' next to
service action 719, key '
COM' in
Status field, press [
Enter]
Key '
INT' in
Source and '
T' in
DOR field, press [
Enter] twice
Key '
AR' in
Nxt: and press [
Enter], select '
Finalise' radio button then select '
Continue'
Go to
PQSS and check the service component has changed to
715
If still displaying SC720 the service component will require re profiling:
Go to the Profile Summary (
PQS) screen, key '
Y' in
Reprofile box, key '
INT' in Source and '
T'
in
DOR: field, press [
Enter].
Go to Service Strategy
(PQSS) screen and check the service component has now changed to
715
The customer can now be manually switched on
On the Service Strategy (
PQSS) screen, E'X'pand service component 715
Key '
I' next to
service action 712, key '
COM' in
Status field, press [
Enter]
Key '
INT' in
Source and '
T' in
DOR field, press [
Enter] twice
Key '
AR' in
Nxt: and press
[Enter], select '
Finalise' radio button then select 'Continue'
The request is sent to the card issuer to create an account for the participant. Clear out of the record to allow
these updates to occur. Once an account has been created, the system will automatically complete SC716.
Go to Service Strategy (
PQSS) screen and check the service component has changed to
716 (on
CDC)
7
Document record + Read more ...
SC720 Deferral
Update Q2NT screen with the details of the SC720 deferral. See Resources for standard text.
SC720 manual switch on
DOC record using standard text in Resources
Procedure ends here.
Appealing decision to be placed on the CDC
Table 6: This table explains how to record details if a participant appeals the decisions to be placed on the CDC.
LEX 68168 - Documents for release - Page 14 of 33
Step
Action
1
Notification of Decision + Read more ...
A request for an appeal or review of the decision to place a participant on the CDC program can be requested
by the participant at any time.
The participant must be able to demonstrate the decision was incorrect. This may include providing evidence
they were in the CDC location temporarily or their address details were incorrect.
For Eligibility criteria for participation in the CDC, see Participation in Cashless Debit Card (CDC).
Is the participant satisfied with this explanation of the decision?
Yes, annotate the record. Procedure ends here.
No, go to Step 2
2
Run appeals script in Customer Record + Read more ...
The process to ask for an explanation of decision or appeal applies as normal:
See Request for an explanation, quality check or review (CLK) and Secretary initiated review of
decision and follow the process using the correct reasons below.
Select the following options:
Payment Type: Income Quarantining/IQN
Process Type: NNCL
Which office/Unit made the Decision: CDT
Reason for Contact: Disagree with legislation/POL
Decision Type: IQN/Selection
Reason for Decision: Meets eligibility requirements/MER
Transfer Request: CDT
References
Policy
Social Security Guide, 8.7.4, Participants - people subject to Cashless Welfare Arrangements
Social Security Guide, 8.7.4.20, Voluntary Participation in Cashless Debit Card
Social Security Guide, 11.2.3, Conditions that Result in Individual being Subject to the Cashless Debit Card
program in Cape York
Social Security Guide, 11.2.3.10, The Cashless Debit Card program in Cape York - Individuals & Partners
Social Security Guide, 11.2.4, Notice Requiring an Individual be Subject to the Cashless Debit Card program in
Cape York
LEX 68168 - Documents for release - Page 15 of 33
Social Security Guide, 11.2.5.10, Category P Welfare Payment
Social Security Guide, 11.2.5.20, Category R Welfare Payment
Legislation
Links to the Federal Register of Legislation site point to a 'Series' page. Select the 'Latest' version.
Social Security (Administration) Act 1999, Part 3D, Cashless welfare arrangements
Use the above link to scroll/navigate to the following - section 123TC, Definitions
category P welfare payment
category R welfare payment
Resources
On this Page:
Intranet links
Cashless Debit Card
Contact details
CDC Card Issuer
Cashless Debit Card program and technical support
Services Australia website
Cashless Debit Card
External websites
Geospatial Tool - CDC Locations (arcgis.com)
Department of Social Services website, Cashless Debit Card - Overview
Card issuer website
Card issuer website - Local Partners
Australian Bureau of Statistics (ABS) Maps) - to view regions (down to street level) by nominated boundary type(s)
Templates
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DOC - Fast Note template
Title
Details
Manual commencement
Extra details: Cashless Debit Card switch on
annotation
Text: Customer meets eligibility for the Cashless Debit Card (CDC). Customer’s payments have
been switched on to CDC as of XXXXXXX. The address that met eligibility since XXXX
(insert date) is XXXXXX (insert address including suburb). Refer to OB 103-03150000 for
further details. If the customer contacts and would like further information, please WARM
TRANSFER to the CDC Hotline on 1800 252 604
s 47E(d)
s 47E(d)
Q2NT template
Title
Details
Deferring (DEF) a
Service component deferred until
(xx/xx/20xx & reason) customer moved into CDC location as
service component
of
(xx/xx/20xx). At review check for any change in circumstances (no change –defer
again/change in circumstance action record)
Deferring (DEF)
Customer on
[CIM/VIM/VWPR] and service component deferred until
[13 weeks mandatory
Income Managed
VIM/portability/exemption/exclusion] ends on
[xx/xx/20xx]. Customer moved into CDC
customer's service
location as of
[xx/xx/20xx].
component
Review (RVR) placed
Customer has been coded ineligible for the CDC (reason), at review check if any change in
on record - when
circumstances. If there is no change reset review for XX months, if the customer is no longer
customer has been
ineligible contact Welfare Quarantining Programme Management team to have ineligibility
coded ineligible
coding removed.
(Welfare Quarantining
action only)
Training & Support
Add the course number to the Search field in the Learning Portal (LMS) in ESSentials:
CLK00622 - Cashless Debit Card
CLK01253 - NT Cashless Debit Card Transition
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LEX 68168 - Documents for release - Page 24 of 33
From:
s 22
To:
s 22
Cc:
s 22
Subject:
Breaking News Alert
Date:
Friday, 3 June 2022 3:05:12 PM
Attachments:
image002.png
Hi all,
Might be aware but sharing further amongst the group for visibility.
Some of our service delivery counterparts like the SIMCO/IMCO group already noticed at the same time.
Cheers,
s 22
s 22
Senior Project Officer
Phone s 22
Welfare Quarantining Programme Management
Deduction and Confirmation Branch
WORKING AGE PROGRAMMES DIVISION
s 22
I acknowledge the Traditional Custodians of the lands we live on. I pay my respects to all Elders, past and present,
of all Aboriginal and Torres Strait Islander nations
From: s 22
Sent: Friday, 3 June 2022 2:18 PM
To: s 22
Subject: FW: Breaking News Alert: Minister for Social Services Amanda Rishworth Media Release - 'Abolishing
the Cashless Debit Card' [SEC=OFFICIAL]
Cheers,
s 22
s 22
, Communication Account Manager
Business and Financial Communication, Working Age Section,
Marketing Communications Branch, Communication Division
I work in the office on Monday, Wednesday and Friday and from home on Tuesday and Thursday
Chat with me / Call me
I acknowledge the Traditional Custodians of the lands we live on. I pay my respects to all Elders,
past and present, of all Aboriginal and Torres Strait Islander nations
s 22
Subscribe to the Services Australia, preferred terms list and brand intranet pages for new agency templates,
terms and news. Read the new Plain English Policy and updated Writing Guide
From: s 22
Sent: Friday, 3 June 2022 2:16 PM
LEX 68168 - Documents for release - Page 25 of 33
To: s 22
Cc: s 22
s 47E(d)
Subject: FW: Breaking News Alert: Minister for Social Services Amanda Rishworth Media Release - 'Abolishing
the Cashless Debit Card' [SEC=OFFICIAL]
FYI
From: MEDIA <xxxxx@xxxxxxxxxxxxxxxxx.xxx.xx>
Sent: Friday, 3 June 2022 2:07 PM
To: MEDIA <xxxxx@xxxxxxxxxxxxxxxxx.xxx.xx>
Subject: Breaking News Alert: Minister for Social Services Amanda Rishworth Media Release - 'Abolishing the
Cashless Debit Card' [SEC=OFFICIAL]
Good afternoon,
Minister for Social Services Amanda Rishworth has issued a media release saying she has discussed the
termination of the Cashless Debit Card with the Department of Social Services.
This release has been published on Twitter.
Kind regards,
LEX 68168 - Documents for release - Page 26 of 33
Media Section
LEX 68168 - Documents for release - Page 28 of 33
From:
s 22
To:
s 22
Cc:
s 22
s 47E(d)
Subject:
FW: Breaking News Alert: Dean Crampton
Date:
Friday, 3 June 2022 2:16:02 PM
FYI
From: MEDIA <xxxxx@xxxxxxxxxxxxxxxxx.xxx.xx>
Sent: Friday, 3 June 2022 2:07 PM
To: MEDIA <xxxxx@xxxxxxxxxxxxxxxxx.xxx.xx>
Subject: Breaking News Alert: Minister for Social Services Amanda Rishworth Media Release - 'Abolishing the
Cashless Debit Card' [SEC=OFFICIAL]
Good afternoon,
Minister for Social Services Amanda Rishworth has issued a media release saying she has discussed the
termination of the Cashless Debit Card with the Department of Social Services.
This release has been published on Twitter.
Kind regards,
Media Section
LEX 68168 - Documents for release - Page 29 of 33
From:
s 22
To:
s 22
Subject:
Fwd: Breaking News Alert: To Directors [SEC=OFFICIAL]
Date:
Friday, 3 June 2022 2:29:56 PM
Sent from my iPhone
Begin forwarded message:
From: "s 22
Date: 3 June 2022 at 2:16:01 pm AEST
To: s 22
Cc: "s 22
s 47E(d)
Subject: FW: Breaking News Alert: Minister for Social Services Amanda Rishworth Media
Release - 'Abolishing the Cashless Debit Card' [SEC=OFFICIAL]
FYI
From: MEDIA <xxxxx@xxxxxxxxxxxxxxxxx.xxx.xx>
Sent: Friday, 3 June 2022 2:07 PM
To: MEDIA <xxxxx@xxxxxxxxxxxxxxxxx.xxx.xx>
Subject: Breaking News Alert: Minister for Social Services Amanda Rishworth Media Release -
'Abolishing the Cashless Debit Card' [SEC=OFFICIAL]
Good afternoon,
Minister for Social Services Amanda Rishworth has issued a media release saying she has discussed the
termination of the Cashless Debit Card with the Department of Social Services.
This release has been published on Twitter.
LEX 68168 - Documents for release - Page 30 of 33
Kind regards,
Media Section
LEX 68168 - Documents for release - Page 31 of 33
From:
s 22
on behalf of s 47E(d)
To:
"CashlessDebitCardAdmin"
Cc:
s 47E(d)
s 47F(1)
Subject:
Hotline talking points for Services Australia [SEC=OFFICIAL]
Date:
Friday, 3 June 2022 3:47:56 PM
Hi team
Following the recent Media Release and other articles circulating regarding the announcement
by MP Aamanda Rishworth, I’m hoping you could please send any updated talking points/holding
lines in anticipation for related enquiries to the CDC hotline to ensure consistent messaging.
Kind Regards,
s 22
Phone s 22
Deduction and Confirmation Branch
Families, Children and Targeted Services Division
LEX 68168 - Documents for release - Page 33 of 33
s 22
