PO Box 7820 Canberra BC ACT 2610
8 July 2022
Our reference: LEX 68365
OpenWelfare
Only by email: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear OpenWelfare,
Acknowledgement of your Freedom of Information Request
I refer to your request to Services Australia (the agency) for access to documents under the
Freedom of Information Act 1982 (the FOI Act). We received your original request on 19
June 2022. Pursuant to your correspondence dated 28 June 2022, you have revised your
request to:
I request, under the Freedom of Information Act 1982, copies of the following
documents:
Accessing an Indigenous interpreter 125-17060200
Identifying barriers to participation for Indigenous customers 001-09020110
Initial contact and identification of services for Indigenous Australians 125-
01000000
Services to Indigenous job seekers 125-02010040
from your Operational Blueprints.
I request that it be posted to your operational blueprint site for all to see if unredacted,
or if unable to be done a PDF to this right to know request.
Timeframe
Your original request was received by the agency on 19 June 2022. On 27 June 2022, the
agency consulted with you as your request did not meet the requirements of the FOI Act.
You revised your request on 28 June 2022 and the 30 day statutory period for processing
your request commenced from the day after that date. You should therefore expect a
decision from us by 28 July 2022. The period of 30 days may be extended if we need to
consult third parties or for other reasons. We will advise you if this happens.
Charges The agency will advise you if a charge is payable to process your request and the amount of
any such charge as soon as practicable. No charge is payable for providing a person with
their own personal information.
Your Address
The FOI Act requires you provide us with an address which we can send notices to. You
have advised your electronic address is xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx. We
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will send all notices and correspondence to this address. Please advise us as soon as
possible if you wish correspondence to be sent to another address or if your address
changes. If you do not advise us of changes to your address, correspondence and notices
will continue to be sent to the address specified above.
Administrative Release of Documents
The agency has administrative access arrangements (the arrangements) for the release of
certain documents without the need for a formal FOI request. Unless you advise us
otherwise, in processing your request we may provide you with documents under these
arrangements where appropriate. The arrangements do not extend to information or
materials of third parties. You will be notified when documents are released to you under the
arrangements.
Disclosure Log
Please note that information released under the FOI Act may be published in a disclosure log
on the agency's website. Section 11C of the FOI Act requires this publication, however it is
subject to certain exceptions, including where publication of personal, business, professional
or commercial information would be unreasonable.
Exclusion of junior staff details
The agency is working towards ensuring that all staff have a choice about whether they
provide their full name, personal logon identifiers and direct contact details in response to
public enquiries. Where such details are included in the scope of a request, this may add to
processing time and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us otherwise, we will
assume that these details are out of scope of your request and they will be redacted under
section 22 of the FOI Act.
Further assistance
If you have any questions please email xxx.xxxxx.xxxx@xxxxxxxxxxxxxxxxx.xxx.xx
Yours sincerely
Phillipa
FOI Registration Officer
Freedom of Information Team
Information Access Branch | Legal Services Division
Services Australia
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