Pages 81 204 from LEX 55101 Jordan ESORT MACWG Document Bundle.pdf

From:
s 47E; s 47F  Kellie-Ann on behalf of ESORT.SECRETARIAT
To:
" s 47F
ESORT.SECRETARIAT
Subject:
RE: Nomination of participants - Working Group - Multi-Act claims [TO BE CLASSIFIED] [SEC=OFFICIAL]
Date:
Monday, 25 January 2021 8:38:51 AM
Attachments:
image002.jpg
image003.png
image004.jpg
Good morning s 47F

We have just sent s 4  s 47F
, an email letting him know that he has been successful and
that he will be a participant on the Multi-Act claims working group.

Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Support Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61
Ext:
E: Kellie-Ann s 47E; s 47F
s 47E; s 47F
s 47E; s 47F
dva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

From: s 47F

Sent: Saturday, 23 January 2021 10:50 AM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: Nomination of participants - Working Group - Multi-Act claims [TO BE CLASSIFIED]
[SEC=OFFICIAL]

Dear Leesa,
I need clarification with regards to your email message concerning the subject matter. Am I to
understand that s 4  s 47F
, may not now be one of the participants for the Working
Group. If this is not the case, his email address is: s 47F

Regards,

s 47F, s 47G

From: s 47E; s 47F Leesa <Leesa s 47E; s 47Fdva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Friday, 22 January 2021 4:01 PM
To: s 47F
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: Nomination of participants - Working Group - Multi-Act claims [TO BE CLASSIFIED]
[SEC=OFFICIAL]

Good afternoon s 47F

Thank you for nominating James to be a part of the Multi-Act Claims Working Group.

Your nomination to participate in the Multi-Act Claims Working Group has been accepted.

Further details will be provided shortly regarding meeting information including dates, time and
platform.

Grateful if you are able to provide James’s email address.

With kind regards
Leesa s 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: (s 47E
s 47E; s 47F | Ext s 47E; s 47F | leesa s 47E; s 47Fdva.gov.au

Please note I work part-time (Monday to Thursday remotely).

From: s 47F

Sent: Tuesday, 19 January 2021 8:21 AM
To: s 47E; s 47F Kellie-Ann <Kellie-Ann s 47E; s 47Fdva.gov.au>
Subject: Nomination of participants - Working Group - Multi-Act claims [TO BE CLASSIFIED]

Dear Kellie-Ann,
I have received four nominations from senior Advocates who have had between 10 to 23 years
practical experience with claims under the current three Acts, and Multi-Act claims, and have a
very good understanding of the processing and problems associated with Multi-Act claims
specifically.

Through their many years of experiences they are all well qualified and capable of providing
positive comments and suggestions/recommendations as to how advocates and the Department
cand best work together in respect of multi-act claims, and taking part and contributing
positively in any discussions on processing, or any potential policy issues.

I have listed their names hereunder, with some details of their Advocacy experiences. I have
listed them in s 47G
s 47F, s 47G

We believe that any one or more of those of the Advocates mentioned could (should) be
selected to participate in the Working Group and would, in light of their experiences, provide
well informed comments/suggestions on the subject issue. We leave the ultimate decision in
your hands as to whom you consider is the most appropriate person to participate in the
Working Group as a representative of the s 47G Their input, we believe would most certainly be
beneficial to the formation of appropriate recommendations that will no doubt define/refine the
processes for determination of multi-Act claims to the benefit of DVA and the Veterans’
community generally.

Kind regards,
s 47F, s 47G
IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous publications and DVA does
not consent to the receipt of commercial electronic messages.

5. To unsubscribe from emails from the Department of Veterans' Affairs (DVA) please go to
http://www.dva.gov.au/contact_us/Pages/feedback.aspx
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.

From:
s 47E; s 47F Kellie-Ann on behalf of ESORT.SECRETARIAT
To:
CLIENTS.BENEFITS.DIV.COORD
Cc:
Cole, Natasha; ESORT.SECRETARIAT; Kalleske, Mark
Subject:
RECONSIDERATION: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]
Date:
Wednesday, 27 January 2021 8:28:40 AM
Attachments:
image001.jpg
image002.jpg
image003.png
Nomination of Participants - Working Group - Multi-Act claims SECOFFICIAL.msg
Good morning Natasha and CBD COORD,

Please refer to the below email from s 47F
from s 47G Inc.

He is requesting a reconsideration for his nomination for s 47F
to be a participant.

Please let us know of your decision and if you require additional information.

Attached for your information is the email with preferred nominees.

Thank you
Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Support Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61
Ext:
E: Kellie-Ann s 47E; s 47F
s 47E; s 47F
s 47E; s 47F
dva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

From: s 47F
<s 47F

Sent: Monday, 25 January 2021 8:05 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Dear Leesa,

We have considered further your advice below and the decision made by “the business
area” to NOT include s 47F
in this working group.

s 47F
was nominated for this working group because of his long and deep

experience with the ATDP and as an advocate.  s 47F is a practising advocate well versed
in all three veterans’ acts and is an ATDP instructor.

We consider that the inclusion in the working group of s 47F
will add value to the
Group, even at the expense a of an additional member.  Please advise if any further
information is required.

The Association asks that the business area review favourably its decision on this matter.

Yours faithfully,
s 47F, s 47G
From: s 47E; s 47F Leesa <Leesa s 47E; s 47Fdva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Friday, 22 January 2021 1:09 PM
To: s 47F
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Good afternoon s 47F

Thank you for your nomination for s 47F to participate in the Multi-Act Claims Working Group.

We received many nominations from various ESO’s to participate in the working group.

The business area have advised that in this instance the working group is to comprise of a small
group of advocates working in the field.

Unfortunately, your nomination has been unsuccessful and we thank you for your interest in
participating in this working group.

With kind regards
Leesa s 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: (s 47E
s 47E; s 47F  | Ext s 47E; s 47F | leesa s 47E; s 47Fdva.gov.au

cid:image003.jpg@01D68217.625CDCC0

Please note I work part-time (Monday to Thursday remotely).

From: s 47F
<s 47F

Sent: Friday, 8 January 2021 8:54 PM
To: s 47E; s 47F Kellie-Ann <Kellie-Ann s 47E; s 47Fdva.gov.au>; ESORT.SECRETARIAT
<xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: s 47F
<s 47F
s 47F VIC President
<s 47F
s 47F s 47F
<s 47F
Subject: FW: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Dear Kellie-Ann s 47E; s 47F

The s 47G has pleasure in nominating Mr s 47F
as our representative on the Multi-Act
Claims Working Group.

An email address for s 47F is above.

Best regards,

s 47F

From: s 47E; s 47F Kellie-Ann <Kellie-Ann s 47E; s 47Fdva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Tuesday, 5 January 2021 10:54 AM
To: Alf <xxxxxxxx@xxxx.xxx.xx>; Carl Schiller <xxxxxxx@xxxxx.xxx.xx>; Carl Schiller
<s 47F
David Manolas <xxxxxxxxxxxxxxxxx@xxxxxxxxxx.xxx.xx>; Greg Melick
<s 47F
s 47F
<s 47F
John King
<xxxxxxxxx@xxxxxx.xxx.xx>; Kel Ryan <xxxxxxxxx.xxxxxxxx@xxxx.xxx.xx>; Maree Sirois
<xxxxxxxx@xxx.xxx.xx>; Max Ball <s 47F
Max Ball (xxxxxxxxx@xxxx.xxx.xx)
<xxxxxxxxx@xxxx.xxx.xx>; Michael von Berg <s 47F
Pat McCabe
<s 47F
Paul Irving <s 47F
Peter Fitzpatrick
<s 47F
>; Rhondda Vanzella <s 47F
Richard
Cranna <xxxxxx@xxxxxx.xxx.xx>; Richard Cranna (xxxx.xxxxxx@xxxxxx.xxx.xx)
<xxxx.xxxxxx@xxxxxx.xxx.xx>; Rob Woods <xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx.xx>; RSL Jan
Ormerod <xxx.xxxxxxx@xxx.xxx.xx>; William Roberts <xxxxx@xxxxxxxxxxxxx.xxx>
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Good afternoon ESORT members,

We are seeking nominations for experienced advocates to become members of DVA’s Multi-Act
claims working group.

At the last ESORT meeting on 26 November 2020, action item 2020/0049 arose, ‘ESORT

Secretariat to seek, from ESORT members, nominations for advocates with appropriate
experience to assist DVA to define and refine processes for determination of multi-Act Claims.’.

Grateful for your nomination to be received by ESORT Secretariat, no later than COB Tuesday 19
January 2021. The working group will be capped at 5 representatives.

Working group nominees;
Must be advocates currently working in the field, with minimum 6 months experience.

Thank you
ESORT Secretariat

Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Support Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61
Ext:
E: Kellie-Ann s 47E; s 47F
s 47E; s 47F
s 47E; s 47F
dva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous publications and DVA does
not consent to the receipt of commercial electronic messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs (DVA) please go to
http://www.dva.gov.au/contact_us/Pages/feedback.aspx
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.
IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.

3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous publications and DVA does
not consent to the receipt of commercial electronic messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs (DVA) please go to
http://www.dva.gov.au/contact_us/Pages/feedback.aspx
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.

From:
Brown, Luke
To:
s 47E; s 47F  Scott
Cc:
Dennington, Sally
Subject:
FW: RECONSIDERATION: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]
Date:
Wednesday, 27 January 2021 3:06:02 PM
Attachments:
image001.jpg
image002.jpg
image003.png
Nomination of Participants - Working Group - Multi-Act claims SECOFFICIAL.msg
As discussed.
From: Kalleske, Mark
Sent: Wednesday, 27 January 2021 10:54 AM
To: Benz, Victoria ; Brown, Luke
Subject: FW: RECONSIDERATION: Nomination of Participants - Working Group - Multi-Act claims
[SEC=OFFICIAL]
FYI
Mark Kalleske
Executive Officer to Natasha Cole
Acting Deputy Secretary, Veterans and Families Services Group
Department of Veterans' Affairs
Gnabra House – 21 Genge Street Canberra ACT 2601
s 47E; s 47F
Email: xxxx.xxxxxxxx@xxx.xxx.xx
From: s 47E; s 47FKellie-Ann <Kellie-Ann
s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Wednesday, 27 January 2021 8:29 AM
To: CLIENTS.BENEFITS.DIV.COORD <xxxxxxx.xxxxxxxx.xxx.xxxxx@xxx.xxx.xx>
Cc: Cole, Natasha <xxxxxxx.xxxx@xxx.xxx.xx>; ESORT.SECRETARIAT
<xxxxx.xxxxxxxxxxx@xxx.xxx.xx>; Kalleske, Mark <xxxx.xxxxxxxx@xxx.xxx.xx>
Subject: RECONSIDERATION: Nomination of Participants - Working Group - Multi-Act claims
[SEC=OFFICIAL]
Good morning Natasha and CBD COORD,
Please refer to the below email from
from s 47G
s 47F
Inc.
He is requesting a reconsideration for his nomination for s 47F
to be a participant.
Please let us know of your decision and if you require additional information.
Attached for your information is the email with preferred nominees.
Thank you
Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Support Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: s 47E; s 47F  Ext: s 47E; s 47FE: Kellie-Ann
s 47E; s 47F dva.gov.au
cid:image005.jpg@01D4E89D.D40F9ED0
The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

From: s 47F
<s 47F

Sent: Monday, 25 January 2021 8:05 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]
Dear Leesa,
We have considered further your advice below and the decision made by “the business
area” to NOT include s 47F
in this working group.
s 47F
was nominated for this working group because of his long and deep
experience with the ATDP and as an advocate. s 47F is a practising advocate well versed in
all three veterans’ acts and is an ATDP instructor.
We consider that the inclusion in the working group of s 47F
will add value to the
Group, even at the expense a of an additional member. Please advise if any further
information is required.
The Association asks that the business area review favourably its decision on this matter.
Yours faithfully,
s 47F, s 47G
From: s 47E; s 47F Leesa <Leesa
s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Friday, 22 January 2021 1:09 PM
To: s 47F
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]
Good afternoon s 47F
Thank you for your nomination for s 47F to participate in the Multi-Act Claims Working Group.
We received many nominations from various ESO’s to participate in the working group.
The business area have advised that in this instance the working group is to comprise of a small
group of advocates working in the field.
Unfortunately, your nomination has been unsuccessful and we thank you for your interest in
participating in this working group.
With kind regards
Leesa s 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: (s 47E; s 47F | Ext s 47E; s 47F| leesas

s 47E; s 47F dva.gov.au
cid:image003.jpg@01D68217.625CDCC0
Please note I work part-time (Monday to Thursday remotely).
From: s 47F
<s 47F

Sent: Friday, 8 January 2021 8:54 PM
To: s 47E; s 47FKellie-Ann <Kellie-Ann
s 47E; s 47F dva.gov.au>; ESORT.SECRETARIAT
<xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: s 47F
<s 47F
s 47F VIC President

<s 47F
  s 47F s 47F
<s 47F
Subject: FW: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]
Dear Kellie-Ann s 47E; s 47F
The s 47F has pleasure in nominating Mr s 47F
as our representative on the Multi-Act
Claims Working Group.
An email address for s 47F is above.
Best regards,
s 47F
From: s 47E; s 47FKellie-Ann <Kellie-Ann
s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Tuesday, 5 January 2021 10:54 AM
To: Alf <xxxxxxxx@xxxx.xxx.xx>; Carl Schiller <xxxxxxx@xxxxx.xxx.xx>; Carl Schiller
<s 47F
David Manolas <xxxxxxxxxxxxxxxxx@xxxxxxxxxx.xxx.xx>; Greg Melick
<s 47F
s 47F
<s 47F
John King
<xxxxxxxxx@xxxxxx.xxx.xx>; Kel Ryan <xxxxxxxxx.xxxxxxxx@xxxx.xxx.xx>; Maree Sirois
<xxxxxxxx@xxx.xxx.xx>; Max Ball <s 47F
Max Ball (xxxxxxxxx@xxxx.xxx.xx)
<xxxxxxxxx@xxxx.xxx.xx>; Michael von Berg <s 47F
s 47F
<xxxxxxxxx@xxxxxx.xxx.xx>; Paul Irving <s 47F
Peter Fitzpatrick
<s 47F
>; Rhondda Vanzella <s 47F
Richard
Cranna <xxxxxx@xxxxxx.xxx.xx>; Richard Cranna (xxxx.xxxxxx@xxxxxx.xxx.xx)
<xxxx.xxxxxx@xxxxxx.xxx.xx>; Rob Woods <xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx.xx>; RSL Jan
Ormerod <xxx.xxxxxxx@xxx.xxx.xx>; William Roberts <xxxxx@xxxxxxxxxxxxx.xxx>
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]
Good afternoon ESORT members,
We are seeking nominations for experienced advocates to become members of DVA’s Multi-Act
claims working group.
At the last ESORT meeting on 26 November 2020, action item 2020/0049 arose, ‘ESORT
Secretariat to seek, from ESORT members, nominations for advocates with appropriate
experience to assist DVA to define and refine processes for determination of multi-Act Claims.’.
Grateful for your nomination to be received by ESORT Secretariat, no later than COB Tuesday 19
January 2021. The working group will be capped at 5 representatives.
Working group nominees;
Must be advocates currently working in the field, with minimum 6 months experience.
Thank you
ESORT Secretariat
Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Support Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +s 47E; s 47F  Ext: s 47E; s 47FE: Kellie-Ann
s 47E; s 47F dva.gov.au
cid:image005.jpg@01D4E89D.D40F9ED0
The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous publications and DVA does
not consent to the receipt of commercial electronic messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs (DVA) please go to
http://www.dva.gov.au/contact_us/Pages/feedback.aspx
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.
IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous publications and DVA does
not consent to the receipt of commercial electronic messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs (DVA) please go to
http://www.dva.gov.au/contact_us/Pages/feedback.aspx
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.

From:
s 47E; s 47 Rosa
To:
Cole  Natasha
Cc:
Kalleske  Mark; s 47E; s 47  Sammy
Subject:
FW: FOR ACTION FW: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]
Date:
Friday, 29 January 2021 12:28:47 PM
Attachments:
image002.png
Hi Natasha

Kelly
from the Governance Team called today to enquire about any actions of the Multi-Act Working Group.
s 47E; s 47
  The Secretary is expecting a
report from the working group for the next ESORT meeting on 17 February.
Kelly asked if any dates have been set or if any correspondence has gone to members.

Kind regards

Rosas 47E; s 47F
Executive Assistant to
Janice Silby, A/g First Assistant Secretary
Client Benefits Division
Department of Veterans’ Affairs (DVA)
(: s 4

s 47E; s 47F  Ext:
S701
s 47E; s 47F
*: rosa

s 47E; s 47F dva.gov.au

From:
s 47E; s 47F  Rosa
Sent: Friday, 22 January 2021 3:30 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: Kalleske, Mark <Mark.Kalleske@dva gov.au>
Subject: FW: FOR ACTION FW: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

HI Leesa

I have set up a meeting on 27 Jan for Luke, Victoria and Natasha to discuss, this is the earliest they are all available.  I’ll get back to you asap after that.

Kind regards

Rosa s 47E; s 47F
Executive Assistant to
Janice Silby, A/g First Assistant Secretary
Client Benefits Division
Department of Veterans’ Affairs (DVA)
(: s 4

s 47E; s 47F  Ext:
S701
s 47E; s 47F
*: rosas 47E; s 47F dva.gov.au

From: Cole, Natasha <Natasha.Cole@dva gov.au>
Sent: Friday, 22 January 2021 3:23 PM
To: Brown, Luke <Luke Brown@dva gov au>; Benz, Victoria <Victoria Benz@dva gov au>
Cc:
s 47E; s 47F  Rosa <Rosas

s 47E; s 47F dva.gov.au>
Subject: FW: FOR ACTION FW: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

This is a commitment from Secretary/Vicki which came out of the blue following the ESORT meeting.  Let’s get together briefly and work out a rough
workplan and ToR.  Then we can set meeting dates.

Cheers Natasha

From: Kalleske, Mark <Mark.Kalleske@dva gov.au>
Sent: Friday, 22 January 2021 2:56 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: Cole, Natasha <Natasha.Cole@dva gov.au>; Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>; Benz, Victoria <xxxxxxxx.xxxx@xxx.xxx.xx>
Subject: FW: FOR ACTION FW: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Thanks for the advice Leesa.

CBD team – any suggestions for date and time?

From:
s 47E; s 47F  Leesa <Leesa

s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Friday, 22 January 2021 10:14 AM
To: Kalleske, Mark <xxxx.xxxxxxxx@xxx.xxx au>
Cc: ESORT.SECRETARIAT <ESORT xxxxxxxxxxx@xxx.xxx.xx>
Subject: FW: FOR ACTION FW: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Good morning Mark

Thanks for list of nominations.

Next steps will be-
·    Email from Secretariat to successful nominees -
·    Email from Secretariat to unsuccessful nominees (separate to the successful nominees)
·    BA to organise meeting date and time.  Would you be able to provide a date and time that is suitable to the DVA attendees to hold the
working group.  The Secretariat will then go out to the participants with a meeting invite (Outlook invite with GovTeams meeting link) and
including information regarding how it will be conducted – this information needs to be provide by the BA for the email.
·    BA to draft agenda and any information papers.
·    Secretariat will provide Tech Support, but will not be taking minutes for the meeting.  This is up to the BA to provide a minute taker.

Please contact the ESORT Secretariat if you require further information.

With kind regards
Leesa s 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: s 47E; s 47F  | Ext s 47E; s 47F  | leesa

s 47E; s 47F dva.gov.au

cid:image003 jpg@01D68217 625CDCC0

Please note I work part-time (Monday to Thursday remotely).

From: Kalleske, Mark <Mark.Kalleske@dva gov.au>
Sent: Thursday, 21 January 2021 2:34 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc s 47E; s 47F  Samantha <Samanthas 47E; s xxx@xxx.xxx.xx>;
s 47E; s 47F  Tamsen <Tamsen

s 47E; s 47F dva.gov.au>
Subject: FOR ACTION FW: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Hi Secretariat

Preferred nominations for the Multi-Act Claims Working Group are highlighted below.  What are the next steps from here?

Thanks
Mark

Mark Kalleske
Executive Officer to Natasha Cole
Acting Deputy Secretary, Veterans and Families Services Group
Department of Veterans' Affairs
Gnabra House – 21 Genge Street Canberra ACT 2601
s 47E; s 47F
Email: xxxx.xxxxxxxx@xxx.xxx.xx

From: Cole, Natasha <Natasha Cole@dva gov au>
Sent: Thursday, 21 January 2021 2:20 PM
To: Benz, Victoria <xxxxxxxx.xxxx@xxx.xxx.xx>; Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>
Cc: Kalleske, Mark <Mark.Kalleske@dva gov.au>
Subject: RE: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Thanks both of you.

Mark, can you sort now with the Secretariat.  Kind regards Natasha

From: Benz, Victoria <xxxxxxxx.xxxx@xxx.xxx.xx>
Sent: Thursday, 21 January 2021 2:16 PM
To: Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>; Cole, Natasha <Natasha.Cole@dva gov.au>
Subject: RE: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Yep, agreed.

From: Brown, Luke <xxxx.xxxxx@xxx.xxx au>
Sent: Thursday, 21 January 2021 2:15 PM
To: Cole, Natasha <xxxxxxx.xxxx@xxx.xxx.xx>; Benz, Victoria <xxxxxxxx.xxxx@xxx.xxx au>
Subject: RE: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

My picks would be:
s 47F, s 47G

From: Cole, Natasha <Natasha.Cole@dva gov.au>
Sent: Thursday, 21 January 2021 2 07 PM
To: Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>; Benz, Victoria <xxxxxxxx.xxxx@xxx.xxx.xx>
Subject: FW: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Can you have a look at the nominations and pick out five?  Needs a reasonable spread in terms of the groups and physical locations.  Thanks Natasha

From s 47E; s 47F  Tamsen <Tamsens 47E; s xxx@xxx.xxx.xx> On Behalf Of ESORT SECRETARIAT
Sent: Thursday, 21 January 2021 1:46 PM
To: CLIENTS.BENEFITS.DIV.COORD <CLIENTS.BENEFITS.DIV.COORD@dva gov.au>
Cc: Cole, Natasha <Natasha.Cole@dva gov.au>; ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: FW: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Good afternoon CBD,

Please refer to the late nomination from s 47F
for the Multi-Act claims working group for your consideration.

I have attached the original nomination email for reference.

Cheers
Tam

Kind regards
Tamsens 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer a/g
Governance & Ministerial Events Section | Parliamentary & Governance Branch
Commemorations, Communications and Parliamentary Division
Phs

s 47E; s 47F  Ext s 47E; s 47F  tamsens 47E; s 47F dva gov au

cid:image005 jpg@01D4E89D.D40F9ED0

From: s 47F
- s 47F
<s 47F

Sent: Thursday, 21 January 2021 12:00 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: TPI FED: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

I am still trying to find a Claims Office s 47F  representative but in the meantime I would like to nominate myself for to represent the s 47F
on
this Working Group.

Thank you
s 47F
s 47F

From:
Kellie-Ann <
s 47E; s 47F
Kellie-Anns 47E; s 47F va.gov au> On Behalf Of ESORT.SECRETARIAT
Sent: Monday, 18 January 2021 9:32 AM
To: 'Alf' <xxxxxxxx@xxxx.xxx.xx>; 'Carl Schiller' <xxxxxxx@xxxxx.xxx au>; 'Carl Schiller' <s 47F
'David Manolas'
<xxxxxxxxxxxxxxxxx@xxxxxxxxxx.xxx au>; 'Greg Melick' <s 47F
's 47F
<s 47F
'John King'
<xxxxxxxxx@xxxxxx.xxx.xx>; 'Kel Ryan' <xxxxxxxxx.xxxxxxxx@xxxx.xxx au>; 'Maree Sirois' <xxxxxxxx@xxx.xxx au>; 'Max Ball' <s 47F
'Max Ball (xxxxxxxxx@xxxx.xxx.xx) <xxxxxxxxx@xxxx.xxx.xx>' s 47F
'Michael von Berg'
<s 47F
'Pat McCabe' <xxxxxxxxx@xxxxxx.xxx.xx>; 'Paul Irving' <s 47F
'Peter Fitzpatrick'
<s 47F
>; 'Rhondda Vanzella' <s 47F
'Richard Cranna' <office@legacy com.au>; 'Richard Cranna
(rick xxxxxx@xxxxxx.xxx.xx) <rick.cranna@legacy com.au>' <IMCEAINVALID-
+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxx.xxx.xxx.xx>;
'Rob Woods' <xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx.xx>; 'RSL Jan Ormerod' <xxx.xxxxxxx@xxx.xxx.xx>; 'William Roberts' <xxxxx@xxxxxxxxxxxxx.xxx>
Cc: ESORT.SECRETARIAT <ESORT xxxxxxxxxxx@xxx.xxx.xx>
Subject: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Good morning ESORT members,

Thank you to those who have nominated advocates to become members of DVA’s Multi-Act claims working group.

This is a reminder to those who haven’t put forward a nomination. If you would like to nominate an advocate to be considered for this working group
please reply to this email no later the COB tomorrow Tuesday 19 January 2021.

Working group nominees
-   Must be advocates currently working in the field, with minimum 6 months experience

Thank you
Kind regards
Kellie-Ann s 47E; s 47
Secretariat Support Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: s 47E; s 47F  Ext

s 47E; s 47F E: Kellie-Ann

s 47E; s 47F dva gov au

The department acknowledges the traditional owners of the land throughout Australia and their continuing connection to country, sea and community  We pay our
respect to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past and present

From s       Kellie-Ann
s 47E; s 47F
On Behalf Of ESORT.SECRETARIAT
Sent: Tuesday, 5 January 2021 1:54 PM
To: Alf ; Carl Schiller ; Carl Schiller ; David Manolas ; Greg Melick ; s 47F
; John King ; Kel Ryan ; Maree Sirois ; Max Ball ; Max Ball
(xxxxxxxxx@xxxx.xxx.xx) ; Michael von Berg ; Pat McCabe ; Paul Irving ; Peter Fitzpatrick ; Rhondda Vanzella ; Richard Cranna ; Richard Cranna
(rick xxxxxx@xxxxxx.xxx.xx) ; Rob Woods ; RSL Jan Ormerod ; William Roberts
Cc: ESORT.SECRETARIAT
Subject: Nomination of Participants - Working Group - Multi-Act claims [SEC=OFFICIAL]

Good afternoon ESORT members,

We are seeking nominations for experienced advocates to become members of DVA’s Multi-Act claims working group.

At the last ESORT meeting on 26 November 2020, action item 2020/0049 arose, ‘ESORT Secretariat to seek, from ESORT members, nominations for
advocates with appropriate experience to assist DVA to define and refine processes for determination of multi-Act Claims.’.

Grateful for your nomination to be received by ESORT Secretariat, no later than COB Tuesday 19 January 2021. The working group will be capped at
5 representatives.

Working group nominees
Must be advocates currently working in the field, with minimum 6 months experience.

Thank you
ESORT Secretariat

Kind regards
Kellie-Ann s 47E; s 47
Secretariat
ort Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
s 47E; s 47F
Ext

s 47E; s 47F E: Kellie-Ann

s 47E; s 47F dva gov au

The department acknowledges the traditional owners of the land throughout Australia and their continuing connection to country, sea and community  We pay our
respect to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past and present

IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous publications and DVA does not consent to the receipt of commercial electronic

messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs (DVA) please go to
http://www.dva.gov au/contact us/Pages/feedback.aspx
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.

From:
s 47E; s 47F Scott
To:
Brown, Luke
Cc:
Dennington, Sally
Subject:
ESORT Multi-Act TOR draft [SEC=OFFICIAL]
Date:
Wednesday, 3 February 2021 4:28:30 PM
Attachments:
ESORT Multi-Act TOR draft.docx
Hi Luke
1st draft attached
Might be a bit “micro” in the scope (highlighted in red) Most of it is modelled on the ESORT
group TOR (as the secretariat couldn’t find any Working group TORs??)
Happy to adjust as required
S.

s 47C

From:
Brown, Luke
To:
s 47E; s 47F  Scott
Cc:
s 47E; s 47F  Tegan; Dennington, Sally
Subject:
ESORT Multi-Act TOR draft (002) [SEC=OFFICIAL]
Date:
Thursday, 4 February 2021 10:15:36 AM
Attachments:
ESORT Multi-Act TOR draft (002).docx
Shaping up well. Can you put in the additional s 47F  member – we were going up to 6.
Can you also dig out the original submission (I might be able to find it if you can’t) and make sure
the scope covers of what was in the original “problem statement”.

s 47C

From:


Scott
To:
s 47E; s 47F Tegan; Brown, Luke
Cc:
Dennington, Sally
Subject:
RE: ESORT Multi-Act TOR draft (002) [SEC=OFFICIAL]
Date:
Thursday, 4 February 2021 10:49:31 AM
Agreed and done
From: s 47E; s 47FTegan
Sent: Thursday, 4 February 2021 10:46 AM
To: Brown, Luke ; s 47E; s 47FScott
Cc: Dennington, Sally
Subject: RE: ESORT Multi-Act TOR draft (002) [SEC=OFFICIAL]
Suggest we take the references to proxies re: travel costs out of the departmental roles and
responsibilities as we say in the member roles and responsibilities they cannot nominate proxies
for this WG
Departmental roles and responsibilities dot points three and six are in effect the same – except
one says we’ll provide papers within five days and the other in an appropriate timeframe –
suggest deleting six
From: Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>
Sent: Thursday, 4 February 2021 10:16 AM
To: s 47E; s 47FScott <Scott.
s 47E; s 47F dva.gov.au>
Cc: s 47E; s 47FTegan <Tegan
s 47E; s 47F dva.gov.au>; Dennington, Sally
<xxxxx.xxxxxxxxxx@xxx.xxx.xx>
Subject: ESORT Multi-Act TOR draft (002) [SEC=OFFICIAL]
Shaping up well. Can you put in the additional s 47F  member – we were going up to 6.
Can you also dig out the original submission (I might be able to find it if you can’t) and make sure
the scope covers of what was in the original “problem statement”.

From:

Scott
To:
Brown, Luke
Cc:
Dennington, Sally; s 47E; s 47FTegan
Subject:
ESORT Multi-Act working Group TOR LB changes [SEC=OFFICIAL:Sensitive]
Date:
Thursday, 4 February 2021 12:38:24 PM
Attachments:
ESORT Multi-Act working Group TOR LB changes.docx
Hi Luke
Attached TOR with your and Tegan’s changes
I am happy that the scope addresses the original “problem statement”
S.

s 47C

From:
Brown, Luke
To:
Cole, Natasha
Cc:
Dennington, Sally; s 47E; s 47F Rosa; s 47E; s 47FLana
Subject:
ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Date:
Thursday, 4 February 2021 2:07:00 PM
Attachments:
ESORT Multi-Act working Group TOR LB changes.docx
Hi Natasha
For your consideration.
Luke

s 47C

From:
Kalleske, Mark
To:
s 47E; s 47F  Rosa; Cole, Natasha
Subject:
RE: Outstanding Items | As at 9 February 2021 [SEC=OFFICIAL:Sensitive]
Date:
Tuesday, 9 February 2021 6:08:00 PM
Note the two highlighted below have been moved on as per our discussion earlier – still awaiting
Mr G’s advice on the BEST Guidelines.

Mark Kalleske
Executive Officer to Natasha Cole
Acting Deputy Secretary, Veterans and Families Services Group
Department of Veterans' Affairs
Gnabra House – 21 Genge Street Canberra ACT 2601
Ph: s 47E; s 47F
Mobile: s 47E; s 47F
Email: xxxx.xxxxxxxx@xxx.xxx.xx

From: s 47E; s 47F Rosa <Rosa
s 47E; s 47F dva.gov.au>
Sent: Tuesday, 9 February 2021 5:11 PM
To: Cole, Natasha <xxxxxxx.xxxx@xxx.xxx.xx>
Cc: Kalleske, Mark <xxxx.xxxxxxxx@xxx.xxx.xx>
Subject: RE: Outstanding Items | As at 9 February 2021 [SEC=OFFICIAL:Sensitive]

Hi Natasha

Please see below for your action please:

Officer
Task
Date
Action
Critical
Comments
emailed
required
Date
s 22 - Out of scope

s 22 - Out of scope
Luke Brown
ESORT Multi-
4/2
For

Once approved
Act Working
2.07pm
consideration
Leesa s 47E; s 47F
Group ToRs
needs to be
advised
s 22 - Out of scope

Sammy s 47E; s 47F
A/g Executive Assistant to Natasha Cole
A/g Deputy Secretary, Veterans and Families Services Group
Department of Veterans' Affairs
Ph s 47E; s 47F | Ext: s 47E; s 47F| E: Samantha.s 47E; s xxxx@xxx.xxx.xx

cid:image001.png@01D642F3.34931970

From:
s 47E; s 47F Rosa on behalf of Cole, Natasha
To:
ESORT.SECRETARIAT
Cc:
Brown, Luke; Dennington, Sally s 47E; s 47, Lana
Subject:
FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Date:
Wednesday, 10 February 2021 5:02:55 PM
Attachments:
ESORT Multi-Act working Group TOR LB changes.docx
Good afternoon Esort Secretariat
Natasha asked if you could please check the list of names on the top of page 2 to make sure we
don’t miss anyone. She thought there was another request received.
Kind regards
Rosa s 47E; s 47F
A/g Executive Assistant to
Natasha Cole, A/g Deputy Secretary
Veterans and Families Services
Department of Veterans’ Affairs (DVA)
(: s 47E; s 47F Ext: s 47E; s 47F
*: rosa.

s 47E; s 47F dva.gov.au
From: Brown, Luke
Sent: Thursday, 4 February 2021 2:07 PM
To: Cole, Natasha
Cc: Dennington, Sally ; s 47E; s 47FRosa ; s 47E; s 47F Lana
Subject: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Natasha
For your consideration.
Luke

s 47C

s 47C
s 47F

s 47C

From:
s 47E; s 47F  Leesa on behalf of ESORT.SECRETARIAT
To:
s 47E; s 47F Rosa
Cc:
ESORT.SECRETARIAT; Kalleske, Mark
Subject:
RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Date:
Thursday, 11 February 2021 3:12:04 PM
Hi Rosa

He was already included in the ToRs apologies for any confusion, I was confirming in email below
that he was the additional nomination.

With kind regards
Leesa s 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: s 47E; s 47F | Exts 47E; s 47F | leesa

s 47E; s 47F dva.gov.au

cid:image003.jpg@01D68217.625CDCC0

Please note I work part-time (Monday to Thursday remotely).

From: s 47E; s 47F Rosa <Rosa
s 47E; s 47F dva.gov.au>
Sent: Thursday, 11 February 2021 3:09 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: Kalleske, Mark <xxxx.xxxxxxxx@xxx.xxx.xx>
Subject: FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]

Hi Leesa

Could you please add s 47F
the list and then the ToRs are cleared by Natasha.

Kind regards

Rosa s 47E; s 47F
A/g Executive Assistant to
Natasha Cole, A/g Deputy Secretary
Veterans and Families Services
Department of Veterans’ Affairs (DVA)
(: s 47E; s 47F| Ext: s 47E; s 47F
*: rosa.

s 47E; s 47F dva.gov.au

From: s 47E; s 47FLeesa <Leesas
s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Thursday, 11 February 2021 3:05 PM
To:
s 47E; s 47F  Rosa <Rosa

s 47E; s 47F dva.gov.au>

Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]

Hi Rosa
I have just checked our email information and the names in the document, I believe Mr. s 47F
s 47G
was a late inclusion from s 47F  see
email attached.

Please let me know if you need anything else.

With kind regards
Leesa s 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: s 47E; s 47F | Exts 47E; s 47F| leesas

s 47E; s 47F dva.gov.au

cid:image003.jpg@01D68217.625CDCC0

Please note I work part-time (Monday to Thursday remotely).

From: s 47E; s 47F Rosa <Rosa
s 47E; s 47F dva.gov.au> On Behalf Of Cole, Natasha
Sent: Wednesday, 10 February 2021 5:03 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>; Dennington, Sally <xxxxx.xxxxxxxxxx@xxx.xxx.xx>;
s 47E; s 47F , Lana <Lana s 47E; s xxx@xxx.xxx.xx>
Subject: FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]

Good afternoon Esort Secretariat

Natasha asked if you could please check the list of names on the top of page 2 to make sure we
don’t miss anyone.   She thought there was another request received.

Kind regards

Rosa s 47E; s 47F
A/g Executive Assistant to
Natasha Cole, A/g Deputy Secretary
Veterans and Families Services
Department of Veterans’ Affairs (DVA)
( s 47E; s 47F
| Ext s 47E; s 47F
*: rosas

s 47E; s 47F dva.gov.au

From: Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>
Sent: Thursday, 4 February 2021 2:07 PM
To: Cole, Natasha <xxxxxxx.xxxx@xxx.xxx.xx>
Cc: Dennington, Sally <xxxxx.xxxxxxxxxx@xxx.xxx.xx>;
s 47E; s 47F  Rosa
<Rosa

s 47E; s 47F dva.gov.au>; s 47E; s 47F Lana <Lana s 47E; s xxx@xxx.xxx.xx>
Subject: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]

Hi Natasha

For your consideration.

Luke

From:
Brown, Luke
To:
Dennington, Sally s

s 47E; s 47F  Scott; s 47E; s 47F  Tegan
Subject:
FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Date:
Friday, 12 February 2021 9:15:03 AM
Attachments:
image002.jpg
image003.png
image004.jpg
Let’s discuss next steps
From: s 47E; s 47FRosa
Sent: Friday, 12 February 2021 9:11 AM
To: Brown, Luke
Cc: ESORT.SECRETARIAT
Subject: FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Luke
Natasha has cleared the ToRs you wrote without change. Please let us know next steps.
Kind regards
Rosa s 47E; s 47F
A/g Executive Assistant to
Natasha Cole, A/g Deputy Secretary
Veterans and Families Services
Department of Veterans’ Affairs (DVA)
(: s 47E; s 47F Ext: s 47E; s 47F
*: rosas

s 47E; s 47F dva.gov.au
From: s 47E; s 47FKellie-Ann <Kellie-Ann
s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Friday, 12 February 2021 9:09 AM
To: s 47E; s 47F Rosa <Rosas
s 47E; s 47F dva.gov.au>; ESORT.SECRETARIAT
<xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Good morning Rosa,
Thank you for letting us know that the ToR is cleared.
Seeking clarity, what would you like the secretariat to do with the ToR?
Thank you
Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: s 47E; s 47F  Ext: s 47E; s 47F E: Kellie-Ann
s 47E; s 47F dva.gov.au
cid:image005.jpg@01D4E89D.D40F9ED0
The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.
From: s 47E; s 47F Rosa <Rosas
s 47E; s 47F dva.gov.au>
Sent: Thursday, 11 February 2021 3:14 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]

Thanks Leesa, ToRs are good to go then.
Rosa
From:
s 47E; s 47F  Leesa <Leesa

s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Thursday, 11 February 2021 3:12 PM
To: s 47E; s 47FRosa <Rosa
s 47E; s 47F dva.gov.au>
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>; Kalleske, Mark
<xxxx.xxxxxxxx@xxx.xxx.xx>
Subject: RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Rosa
He was already included in the ToRs apologies for any confusion, I was confirming in email below
that he was the additional nomination.
With kind regards
Leesa s 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: (s 47E; s 47F| Ext s 47E; s 47F| leesa

s 47E; s 47F dva.gov.au
cid:image003.jpg@01D68217.625CDCC0
Please note I work part-time (Monday to Thursday remotely).
From:s 47E; s 47F
Rosa <Rosas

s 47E; s 47F dva.gov.au>
Sent: Thursday, 11 February 2021 3:09 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: Kalleske, Mark <xxxx.xxxxxxxx@xxx.xxx.xx>
Subject: FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Leesa
Could you please add s 47F
the list and then the ToRs are cleared by Natasha.
Kind regards
Rosa s 47E; s 47F
A/g Executive Assistant to
Natasha Cole, A/g Deputy Secretary
Veterans and Families Services
Department of Veterans’ Affairs (DVA)
(: s 47E; s 47F Ext: s 47E; s 47F
*: rosas

s 47E; s 47F dva.gov.au
From: s 47E; s 47F Leesa <Leesa
s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Thursday, 11 February 2021 3:05 PM
To: s 47E; s 47F Rosa <Rosa
s 47E; s 47F dva.gov.au>
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Rosa
I have just checked our email information and the names in the document, I believe Mr. s 47F
s 47G
Inc. was a late inclusion from s 47F  see
email attached.
Please let me know if you need anything else.
With kind regards

Leesa s 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: (s 47E; s 47F| Ext s 47E; s 47F| leesa

s 47E; s 47F dva.gov.au
cid:image003.jpg@01D68217.625CDCC0
Please note I work part-time (Monday to Thursday remotely).
From: s 47E; s 47F Rosa <Rosa
s 47E; s 47F dva.gov.au> On Behalf Of Cole, Natasha
Sent: Wednesday, 10 February 2021 5:03 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>; Dennington, Sally <xxxxx.xxxxxxxxxx@xxx.xxx.xx>;
s 47E; s 47F Lana <Lana s 47E; s xxx@xxx.xxx.xx>
Subject: FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Good afternoon Esort Secretariat
Natasha asked if you could please check the list of names on the top of page 2 to make sure we
don’t miss anyone. She thought there was another request received.
Kind regards
Rosa s 47E; s 47F
A/g Executive Assistant to
Natasha Cole, A/g Deputy Secretary
Veterans and Families Services
Department of Veterans’ Affairs (DVA)
(: s 47E; s 47F Ext: 6s 47E; s 47F
*: rosa.

s 47E; s 47F dva.gov.au
From: Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>
Sent: Thursday, 4 February 2021 2:07 PM
To: Cole, Natasha <xxxxxxx.xxxx@xxx.xxx.xx>
Cc: Dennington, Sally <xxxxx.xxxxxxxxxx@xxx.xxx.xx>; s 47E; s 47FRosa
<Rosa

s 47E; s 47F dva.gov.au>; s 47E; s 47FLana <Lana s 47E; s xxx@xxx.xxx.xx>
Subject: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Natasha
For your consideration.
Luke

From:
Brown, Luke
To:
Pettitt, Liane
Cc:
Dennington, Sally
Subject:
FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Date:
Friday, 12 February 2021 10:14:50 AM
Attachments:
image002.jpg
image003.png
image004.jpg
Hey, can we discuss a bit of role clarity here? I’m confused about why everybody is asking me
about next steps. I would suggest the Secretariat canvass a potential meeting date? We can start
working on an agenda a papers.
From:s 47E   47F
s 47E; s 47F  Rosa
Sent: Friday, 12 February 2021 9:11 AM
To: Brown, Luke
Cc: ESORT.SECRETARIAT
Subject: FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Luke
Natasha has cleared the ToRs you wrote without change. Please let us know next steps.
Kind regards
Rosa s 47E; s 47F
A/g Executive Assistant to
Natasha Cole, A/g Deputy Secretary
Veterans and Families Services
Department of Veterans’ Affairs (DVA)
(: s 47E; s 47F| Ext s 47E; s 47F
*: rosa.

s 47E; s 47F dva.gov.au
From: s 47E; s 47F Kellie-Ann <Kellie-Ann
s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Friday, 12 February 2021 9:09 AM
To: s 47E; s 47F Rosa <Rosas
s 47E; s 47F dva.gov.au>; ESORT.SECRETARIAT
<xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Good morning Rosa,
Thank you for letting us know that the ToR is cleared.
Seeking clarity, what would you like the secretariat to do with the ToR?
Thank you
Kind regards
Kellie-Ann s 47E; s 47F
Secretariat
r
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: s 47E; s 47F  Ext: s 47E; s 47FE: Kellie-Ann
s 47E; s 47F dva.gov.au
cid:image005.jpg@01D4E89D.D40F9ED0
The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.
From: s 47E; s 47FRosa <Rosas
s 47E; s 47F dva.gov.au>

Sent: Thursday, 11 February 2021 3:14 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Thanks Leesa, ToRs are good to go then.
Rosa
From: s 47E; s 47F Leesa <Leesa
s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Thursday, 11 February 2021 3:12 PM
To s
s 47E; s 47F  Rosa <Rosas

s 47E; s 47F dva.gov.au>
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>; Kalleske, Mark
<xxxx.xxxxxxxx@xxx.xxx.xx>
Subject: RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Rosa
He was already included in the ToRs apologies for any confusion, I was confirming in email below
that he was the additional nomination.
With kind regards
Leesa s 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: s 47E; s 47F | Ext s 47E; s 47F | leesa

s 47E; s 47F dva.gov.au
cid:image003.jpg@01D68217.625CDCC0
Please note I work part-time (Monday to Thursday remotely).
From: s 47E; s 47F Rosa <Rosas
s 47E; s 47F dva.gov.au>
Sent: Thursday, 11 February 2021 3:09 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: Kalleske, Mark <xxxx.xxxxxxxx@xxx.xxx.xx>
Subject: FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Leesa
Could you please add s 47F
the list and then the ToRs are cleared by Natasha.
Kind regards
Rosa s 47E; s 47F
A/g Executive Assistant to
Natasha Cole, A/g Deputy Secretary
Veterans and Families Services
Department of Veterans’ Affairs (DVA)
( s 47E; s 47F
| Ext: s 47E; s 47F
*: rosas

s 47E; s 47F dva.gov.au
From:
s 47E; s 47F  Leesa <Leesa

s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Thursday, 11 February 2021 3:05 PM
To:
s 47E; s 47F  Rosa <Rosas

s 47E; s 47F dva.gov.au>
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: RE: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Rosa
I have just checked our email information and the names in the document, I believe Mr. s 47F
s 47G
was a late inclusion from s 47F  see

email attached.
Please let me know if you need anything else.
With kind regards
Leesas 47E; s 47F
_________________________________________________________________________________
Senior Secretariat Officer
Governance and Ministerial Events Section | Parliamentary and Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: s 47E; s 47F | Exts 47E; s 47F| leesa

s 47E; s 47F dva.gov.au
cid:image003.jpg@01D68217.625CDCC0
Please note I work part-time (Monday to Thursday remotely).
From:s 47E   47F
s 47E; s 47F  Rosa <Rosas

s 47E; s 47F dva.gov.au> On Behalf Of Cole, Natasha
Sent: Wednesday, 10 February 2021 5:03 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>; Dennington, Sally <xxxxx.xxxxxxxxxx@xxx.xxx.xx>;
s 47E; s 47F Lana <Lanas 47E; s xxx@xxx.xxx.xx>
Subject: FW: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Good afternoon Esort Secretariat
Natasha asked if you could please check the list of names on the top of page 2 to make sure we
don’t miss anyone. She thought there was another request received.
Kind regards
Rosa s 47E; s 47F
A/g Executive Assistant to
Natasha Cole, A/g Deputy Secretary
Veterans and Families Services
Department of Veterans’ Affairs (DVA)
(: s 47E; s 47F| Ext: s 47E; s 47F
*: rosa.

s 47E; s 47F dva.gov.au
From: Brown, Luke <xxxx.xxxxx@xxx.xxx.xx>
Sent: Thursday, 4 February 2021 2:07 PM
To: Cole, Natasha <xxxxxxx.xxxx@xxx.xxx.xx>
Cc: Dennington, Sally <xxxxx.xxxxxxxxxx@xxx.xxx.xx>;
s 47E; s 47F  Rosa
<Rosas

s 47E; s 47F dva.gov.au>; s 47E; s 47F, Lana <Lana s 47E; s xxx@xxx.xxx.xx>
Subject: ESORT Multi-Act Working Group ToRs [SEC=OFFICIAL]
Hi Natasha
For your consideration.
Luke

From:
Brown, Luke
To:
Pettitt, Liane
Cc:
Dennington, Sally
Subject:
FW: ESORT: Multi-Act Claims Working Group [SEC=OFFICIAL]
Date:
Friday, 12 February 2021 10:15:51 AM
Attachments:
image001.jpg
image002.png
Never mind
From: s 47E; s 47Kellie-Ann On Behalf Of ESORT SECRETARIAT
Sent: Friday, 12 February 2021 10:14 AM
To: Brown, Luke ; ESORT SECRETARIAT
Cc: Cole, Natasha ; Pettitt, Liane ;s       Maureen
s 47E; s 4
Subject: RE: ESORT: Multi-Act Claims Working Group [SEC=OFFICIAL]
Good morning Luke,
Thank you for advising that the 6 nominations have been accepted and the endorsement of the working group through the cleared Terms of Reference (ToR)
Would you be able to touch base with Natasha and advise the time and date that would be suitable for her to convene the first working group  The secretariat will then go out
to members to confirm this is suitable and then send out the meeting invites, including the GovTeams link
Would you also be able to advise any other DVA attendees to be added to the invite
As Secretariat, we can support the Working Group by contacting ESORT members to seek participants and set up the videoconference
It will be up to the business area to provide any papers required to facilitate the working group and also to take minutes/meeting notes at the meeting (if required)  It is
anticipated that the relevant business area will provide time and dates suitable to the chair, for the secretariat to then go to externals confirming suitability
We are happy to discuss if you have any questions
Kind regards
ESORT secretariat
Kellie-Ann s 47E; s 4
Secretariat Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph:s 47E; s 47F  Exts 47E; s 47E: Kellie-Anns 47E; s 47Fdva gov au
cid image005 jpg@01D4E89D D40F9ED0
The department acknowledges the traditional owners of the land throughout Australia and their continuing connection to country  sea and community. We pay our respect to all Aboriginal and
Torres Strait Islander peoples  their cultures and to their elders past and present.
From: Brown, Luke
Sent: Wednesday, 10 February 2021 4:36 PM
To: ESORT SECRETARIAT
Cc: Cole, Natasha ; Pettitt, Liane ;
Maureen
s 47E; s 47
Subject: RE: ESORT: Multi-Act Claims Working Group [SEC=OFFICIAL]
Hi Tiki
I have not settled on a date and didn t know that was something I was doing  We have drafted some ToRs that are going through the clearance process
Wouldn t you guys in the Secretariat liaise with WG members about a date once the ToRs are settled?
Froms
s 47E; s 47F Kristine <Kristines

s 47E; s 47F dva gov au> On Behalf Of ESORT SECRETARIAT
Sent: Wednesday, 10 February 2021 4:32 PM
To: Brown, Luke <Luke Brown@dva gov au>
Cc: Cole, Natasha <Natasha Cole@dva gov au>; Pettitt, Liane <Liane Pettitt@dva gov au>;
Maureen <
s 47E; s 4
Maureen
dva
s 47E; s 47F
gov au>
Subject: ESORT: Multi-Act Claims Working Group [SEC=OFFICIAL]
Hi Luke
We re trying to get the ESORT pack to members this afternoon and have been advised that you have now settled on a date for the Multi-Act working Group to meet
We ve pulled the information paper from the agenda, but would like to update the Action Item register to reflect that a date has been set, grateful for urgent advice on the
date of the meeting please?
For your visibility, the extract from the Action Items register is below;
Secretary's Strategic Update
ESORT Secretariat to seek  from
Nominations of members received - first meeting
- Claims
ESORT members  nominations for
date to be held XXX
26 November
advocates with appropriate
E2020/0049
Secretariat
Open
2020
experience to assist DVA to define
and refine processes for
determination of multi-Act Claims.
Cheers and thanks in advance
Tiki s 47E; s 47F
_________________________________________________________________________________
Assistant Director
Governance & Ministerial Events Section | Parliamentary & Governance Branch
Commemorations  Communications and Parliamentary Division
Ph  s 47E; s 47F  | Ext

s 47E; s 4 | M  s 47E; s 47F
Kristine

s 47E; s 47F dva.gov.au
cid image005 jpg@01D4E89D D40F9ED0

From:
s 47E; s 47F Rosa
To:
Cole, Natasha
Cc:
Kalleske, Mark; s 47E; s 47F Sammy
Subject:
Outstanding Items | As at 12 February 2021 [SEC=OFFICIAL:Sensitive]
Date:
Friday, 12 February 2021 5:18:41 PM

Hi Natasha

Please see below for your action please:

Officer
Task
Date
Action
Critical Comments
emailed
required
Date

s 22 - Out of scope

s 22 - Out of scope








Luke  Brown
Multi-Act Claims
Fri 12 Feb

Would you like

Working Group
10.39AM
Luke to Chair
the first
meeting while
you are on
leave?
s 22 - Out of scope

Sammy s 47E; s 47F
A/g Executive Assistant to Natasha Cole
A/g Deputy Secretary, Veterans and Families Services Group
Department of Veterans' Affairs
Ph: s 47E; s 47F | Ext: s 47E; s 47F | E: Samanthas 47E; s xxx@xxx.xxx.xx

cid:image001.png@01D642F3.34931970

From:
s 47E; s 47F  Sammy
To:
Cole, Natasha
Cc:
Kalleske, Mark
Subject:
Outstanding Items | As at 15 February 2021 [SEC=OFFICIAL:Sensitive]
Date:
Monday, 15 February 2021 5:28:51 PM
Hi Natasha

Please see below for your action please:

Officer
Task
Date
Action
Critical Comments
emailed
required
Date
s 22 - Out of scope

s 22 - Out of scope

Luke Brown Multi-Act
Fri 12

Would you like Luke to Chair
Claims
Feb
the first meeting while you
Working
10.39AM
are on leave?
Group
s 22 - Out of scope

s 22 - Out of scope

s 22 - Out of scope

Sammy s 47E; s 47F
A/g Executive Assistant to Natasha Cole
A/g Deputy Secretary, Veterans and Families Services Group
Department of Veterans' Affairs
Ph: s 47E; s 47F | Ext s 47E; s 47F | E: Samanthas 47E; s xxx@xxx.xxx.xx

cid:image001.png@01D642F3.34931970

From:
s 47E; s 47F  Sammy
To:
Cole, Natasha
Cc:
Kalleske, Mark
Subject:
Outstanding Items | As at 16 February 2021 [SEC=OFFICIAL:Sensitive]
Date:
Tuesday, 16 February 2021 5:32:30 PM
Hi Natasha

Please see below for your action please:

Officer
Task
Date
Action
Critical Comments
emailed
required
Date
s 22 - Out of scope

s 22 - Out of scope

Luke Brown
Multi-Act Claims
Fri 12 Feb

Would you like
Working Group
10.39AM
Luke to Chair
the first meeting
while you are on
leave?
s 22 - Out of scope

s 22 - Out of scope

Sammys 47E; s 47F
A/g Executive Assistant to Natasha Cole
A/g Deputy Secretary, Veterans and Families Services Group
Department of Veterans' Affairs
Ph: s 47E; s 47F | Ext: s 47E; s 47F| E: Samantha.s 47E; s xxx@xxx.xxx.xx

cid:image001.png@01D642F3.34931970

From:
Cole, Natasha
To:
s 47E; s 47F  Sammy
Cc:
Kalleske, Mark
Subject:
RE: Outstanding Items | As at 17 February 2021 [SEC=OFFICIAL:Sensitive]
Date:
Thursday, 18 February 2021 9:14:05 AM

From: s 47E; s 47F Samantha <Samantha s 47E; s xxx@xxx.xxx.xx>
Sent: Wednesday, 17 February 2021 5:02 PM
To: Cole, Natasha <xxxxxxx.xxxx@xxx.xxx.xx>
Cc: Kalleske, Mark <xxxx.xxxxxxxx@xxx.xxx.xx>
Subject: Outstanding Items | As at 17 February 2021 [SEC=OFFICIAL:Sensitive]

Hi Natasha

Please see below for your action please:

Officer
Task
Date
Action
Critical Comments
emailed
required
Date
s 22 - Out of scope

s 22 - Out of scope


Luke Brown Multi-Act Claims Fri 12 Feb

Would you like
Working Group
10.39AM
Luke to Chair the
first meeting
while you are on
leave?

Yes please.  Can
you also make
sure Luke has
secretariat
arrangements in
place please.
s 22 - Out of scope

s 22 - Out of scope

Sammy s 47E; s 47F
A/g Executive Assistant to Natasha Cole
A/g Deputy Secretary, Veterans and Families Services Group
Department of Veterans' Affairs
Ph: s 47E; s 47F | Ext:s 47E; s 47F | E: Samanthas 47E; s xxx@xxx.xxx.xx

cid:image001.png@01D642F3.34931970

From:
Dennington, Sally
To:


s 47E; s 47F  Scott;
s 47E; s 47F  Tegan
Subject:
FW: Multi-Act Claims Working Group - First meeting date [SEC=OFFICIAL]
Date:
Monday, 22 February 2021 3:22:59 PM
Attachments:
image001.jpg
image002.png
ESORT Multi-Act working Group TOR.docx
For our records

Sally Dennington

Assistant Secretary (a/g), Business Improvement & Quality Assurance

From:
s 47E; s 47F  Kellie-Ann <Kellie-Anns

s 47E; s 47F dva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Monday, 22 February 2021 3:14 PM
To: s 47F
<s 47F
s 47F
<s 47F
  s 47F
<s 47F
  s 47F
<s 47F
s 47F
<s 47F
  s 47F
<s 47F
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>; Brown, Luke
<xxxx.xxxxx@xxx.xxx.xx>; Dennington, Sally <xxxxx.xxxxxxxxxx@xxx.xxx.xx>; s 47E; s 47F Rochelle
<Rochelle
s 47E; s 47F dva.gov.au>; Cole, Natasha <xxxxxxx.xxxx@xxx.xxx.xx>
Subject: Multi-Act Claims Working Group - First meeting date [SEC=OFFICIAL]

Good afternoon,

We would like to welcome you as participants to the Multi-Act Claims Working Group.

We are seeking your preference on which date would be suitable for DVA’s first Multi-Act Claims
Working Group.

The choices are:
Wednesday 3 March 2021, 1.00pm to 3.30pm ADST or
Tuesday 23 March 2021, 2.00pm to 4.30pm ADST.

Grateful if you would provide your preferred date by COB Thursday 25 February 2021.

The facilitators of the Multi-Act Claims Working Group has compiled draft Terms of Reference
(ToR) that will be on the agenda for discussion and endorsement.

The ToR’s are attached for your consideration.

Please feel free to email the xxxxx.xxxxxxxxxxx@xxx.xxx.xx if you have any questions.

Thank you
Kind regards
ESORT Secretariat

Kellie-Ann s 47E; s 47F
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: s 47E; s 47F Ext: s 47E; s 47F Kellie-Ann
s 47E; s 47F dva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

s 47C

From:
s 47E; s 47F Kellie-Ann on behalf of ESORT.SECRETARIAT
To:
Dennington, Sally
Cc:
ESORT.SECRETARIAT
Subject:
Multi-Act Claims enquiries - Platform [SEC=OFFICIAL]
Date:
Monday, 22 February 2021 3:34:22 PM
Attachments:
RE Multi-Act Claims Working Group - First meeting date SECOFFICIAL.msg
image001.jpg
image002.png
FW Multi-Act Claims Working Group - First meeting date SECOFFICIAL.msg
Good afternoon Sally,

Can you please advise if the meeting will be virtual or face to face?

Attached are email responses from participants enquiring about the meetings platform.

Thank you
Kind regards

Kellie-Ann s 47E; s 47F
Secretariat Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61
Ext:
E: Kellie-Ann s 47E; s 47F
s 47E; s 47F
s 47E; s 47F
dva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

From:
s 47F
To:
ESORT.SECRETARIAT
Subject:
FW: Multi-Act Claims Working Group - First meeting date [SEC=OFFICIAL]
Date:
Monday, 22 February 2021 3:25:40 PM
Attachments:
image001.jpg
image002.png
imagee855e9.PNG
imagea5bb76.PNG
imagedccefc.PNG
image7a22ff.PNG
ESORT Multi-Act working Group TOR.docx
Good Afternoon
Can you advise if this will be an electronic meeting or face to face?
Thanks
s 47F
s 47F, s 47G
Disclaimer:
This message contains confidential information and is intended only for xxxxx.xxxxxxxxxxx@xxx.xxx.xx. If you are not
xxxxx.xxxxxxxxxxx@xxx.xxx.xx you should not disseminate, distribute or copy this e-mail. Please notify cevery@sydney-
legacy.com.au immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-
mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. s 47F  Club Services therefore does not accept liability for any errors or
omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please
request a hard-copy version.
From: s 47E; s 47F Kellie-Ann [mailto:Kellie-Ann s 47E; s 47Fdva.gov.au] On Behalf Of
ESORT.SECRETARIAT
Sent: Monday, 22 February 2021 3:14 PM
To: s 47F
;  s 47F
;  s 47F
;
s 47F
;  s 47F
;  s 47F

Cc: ESORT.SECRETARIAT ; Brown, Luke ; Dennington, Sally ; s 47E; s 47F Rochelle ; Cole, Natasha
Subject: Multi-Act Claims Working Group - First meeting date [SEC=OFFICIAL]
Good afternoon,
We would like to welcome you as participants to the Multi-Act Claims Working Group.
We are seeking your preference on which date would be suitable for DVA’s first Multi-Act Claims
Working Group.
The choices are:
Wednesday 3 March 2021, 1.00pm to 3.30pm ADST or
Tuesday 23 March 2021, 2.00pm to 4.30pm ADST.
Grateful if you would provide your preferred date by COB Thursday 25 February 2021.
The facilitators of the Multi-Act Claims Working Group has compiled draft Terms of Reference
(ToR) that will be on the agenda for discussion and endorsement.
The ToR’s are attached for your consideration.
Please feel free to email the xxxxx.xxxxxxxxxxx@xxx.xxx.xx if you have any questions.

Thank you
Kind regards
ESORT Secretariat
Kellie-Ann s 47E; s 47F
Secretariat Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61
Ext:
E: Kellie-Ann s 47E; s 47F
s 47E; s 47F
s 47E; s 47F
dva.gov.au
cid:image005.jpg@01D4E89D.D40F9ED0
The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.
IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous publications and DVA
does not consent to the receipt of commercial electronic messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs (DVA) please go to
http://www.dva.gov.au/contact_us/Pages/feedback.aspx
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.

From:
s 47F
To:
ESORT.SECRETARIAT; s 47F
s 47F
s 47F
s 47F
s 47F
Cc:
Brown, Luke; Dennington, Sally; s 47E; s 47F Rochelle; Cole, Natasha
Subject:
RE: Multi-Act Claims Working Group - First meeting date [SEC=OFFICIAL]
Date:
Monday, 22 February 2021 3:31:31 PM
Attachments:
image001.jpg
image002.png
Kellie-Ann,
1. I am correct in assuming that this first meeting will be an online event? If so, then either date
is acceptable for me. If not, then I would need to know the location.
Regards,
s 47F, s 47G
From: s 47E; s 47F Kellie-Ann On Behalf Of ESORT.SECRETARIAT
Sent: Monday, 22 February 2021 3:14 PM
To: s 47F
;  s 47F
;  s 47F
;
s 47F
; s
s 47F
;  s 47F

Cc: ESORT.SECRETARIAT ; Brown, Luke ; Dennington, Sally ; s 47E; s 47F Rochelle ; Cole, Natasha
Subject: Multi-Act Claims Working Group - First meeting date [SEC=OFFICIAL]
Good afternoon,
We would like to welcome you as participants to the Multi-Act Claims Working Group.
We are seeking your preference on which date would be suitable for DVA’s first Multi-Act Claims
Working Group.
The choices are:
Wednesday 3 March 2021, 1.00pm to 3.30pm ADST or
Tuesday 23 March 2021, 2.00pm to 4.30pm ADST.
Grateful if you would provide your preferred date by COB Thursday 25 February 2021.
The facilitators of the Multi-Act Claims Working Group has compiled draft Terms of Reference
(ToR) that will be on the agenda for discussion and endorsement.
The ToR’s are attached for your consideration.
Please feel free to email the xxxxx.xxxxxxxxxxx@xxx.xxx.xx if you have any questions.
Thank you
Kind regards
ESORT Secretariat
Kellie-Ann s 47E; s 47F
Secretariat Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61
Ext:
E: Kellie-Ann s 47E; s 47F
s 47E; s 47F
s 47E; s 47F
dva.gov.au
cid:image005.jpg@01D4E89D.D40F9ED0
The department acknowledges the traditional owners of the land throughout Australia and their

continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.
IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous publications and DVA does
not consent to the receipt of commercial electronic messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs (DVA) please go to
http://www.dva.gov.au/contact us/Pages/feedback.aspx
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.

From: s 47F
<s 47F

Sent: Tuesday, 23 February 2021 1:28 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: s 47E; s 47F Kellie-Ann <Kellie-Ann s 47E; s 47Fdva.gov.au>
Subject: TOR ESORT Multi-Act Claims Working Group [TO BE CLASSIFIED]

Dear Secretariat,

I understand that a draft Terms of Reference have been issued for the above ESORT
Working Group.

It may be useful if comment was sought from ESORT members on this draft. Is that
planned?

Thanks and regards,
s 47F

From:
s 47E; s 47F  Kellie-Ann on behalf of ESORT.SECRETARIAT
To:
Cole, Natasha
Cc:
ESORT.SECRETARIAT; Dennington, Sally; s 47E; s 47F Rochelle; Brown, Luke
Subject:
FW: TOR ESORT Multi-Act Claims Working Group [TO BE CLASSIFIED] [SEC=OFFICIAL]
Date:
Tuesday, 23 February 2021 2:53:18 PM
Attachments:
image001.jpg
image002.png
Good afternoon Natasha,

Please see below email from s 47F
requesting that the drafted ToR for the Multi-Act
working group, seek comments from ESORT members.

Seeking your advice on the response you would like sent back to s 47F
.

Thank you
Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61 s 47E; s 47F Ext: s 47E; s 47F E: Kellie-Ann s 47E; s 47Fdva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

From: s 47F
<s 47F

Sent: Tuesday, 23 February 2021 1:28 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: s 47E; s 47F Kellie-Ann <Kellie-Ann s 47E; s 47Fdva.gov.au>
Subject: TOR ESORT Multi-Act Claims Working Group [TO BE CLASSIFIED]

Dear Secretariat,

I understand that a draft Terms of Reference have been issued for the above ESORT
Working Group.

It may be useful if comment was sought from ESORT members on this draft.  Is that
planned?

Thanks  and regards,

s 47F

From:
Brown, Luke
To:
ESORT.SECRETARIAT; Cole, Natasha
Cc:
Dennington, Sally; s 47E; s 47F Rochelle
Subject:
RE: TOR ESORT Multi-Act Claims Working Group [TO BE CLASSIFIED] [SEC=OFFICIAL]
Date:
Tuesday, 23 February 2021 2:57:55 PM
Attachments:
image001.jpg
image002.png
Hi Kellie-Ann

Please let s 47F know that once the Working Group has provided a view on the ToRs they will
be provided to ESORT for comment and endorsement.

Luke

From: s 47E; s 47F Kellie-Ann <Kellie-Ann s 47E; s 47Fdva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Tuesday, 23 February 2021 2:53 PM
To: Cole, Natasha <xxxxxxx.xxxx@xxx.xxx.xx>
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>; Dennington, Sally
<xxxxx.xxxxxxxxxx@xxx.xxx.xx>; s 47E; s 47F Rochelle <Rochelle s 47E; s 47Fdva.gov.au>; Brown, Luke
<xxxx.xxxxx@xxx.xxx.xx>
Subject: FW: TOR ESORT Multi-Act Claims Working Group [TO BE CLASSIFIED] [SEC=OFFICIAL]

Good afternoon Natasha,

Please see below email from s 47F
requesting that the drafted ToR for the Multi-Act
working group, seek comments from ESORT members.

Seeking your advice on the response you would like sent back tos 47F
.

Thank you
Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61
Ext:
E: Kellie-Ann s 47E; s 47F
s 47E; s 47F
s 47E; s 47F
dva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

From:
s 47E; s 47F  Kellie-Ann on behalf of ESORT.SECRETARIAT
To:
"s 47F
Cc:
ESORT.SECRETARIAT
Subject:
TOR ESORT Multi-Act Claims Working Group [SEC=OFFICIAL]
Date:
Wednesday, 24 February 2021 8:05:14 AM
Attachments:
image001.jpg
image002.png
Good afternoon s 47F

The Multi-Act Claims working group will hold its first meeting on 3 March 2021.  Once Working
Group members have had an opportunity to comment on the ToR, they will then be circulated to
ESORT members for endorsement

Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61 s 47E; s 47F Ext: s 47E; s 47F E: Kellie-Ann s 47E; s 47Fdva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

From: s 47F
<s 47F

Sent: Tuesday, 23 February 2021 1:28 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: s 47E; s 47F Kellie-Ann <Kellie-Ann s 47E; s 47Fdva.gov.au>
Subject: TOR ESORT Multi-Act Claims Working Group [TO BE CLASSIFIED]

Dear Secretariat,

I understand that a draft Terms of Reference have been issued for the above ESORT
Working Group.

It may be useful if comment was sought from ESORT members on this draft.  Is that
planned?

Thanks  and regards,
s 47F

From:
s 47E; s 47F Kristine
To:
Maureen
s 47E; s 47F
Cc:
ESORT.SECRETARIAT
Subject:
ESORT Multi-Act working Group TOR [SEC=OFFICIAL]
Date:
Wednesday, 24 February 2021 9:42:26 AM
Attachments:
ESORT Multi-Act working Group TOR.docx
image001.jpg
These are the Multi Act ToR cleared by Chair Natasha Cole.

Please note the points regarding DVA reimbursement of travel…

Tiki s 47E; s 47F
_________________________________________________________________________________
Assistant Director
Governance & Ministerial Events Section | Parliamentary & Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: (

s 47E; s 47F s 47F | Ext: s 47E; s 47F | M: s 47E; s 47F
Kristine s 47E; s 47Fdva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

s 47C

From:
s 47E; s 47F  Kristine on behalf of ESORT.SECRETARIAT
To:
"s 47F
"s 47F
"s 47F  "s 47F
"s 47F
"s 47F
Brown, Luke; Dennington, Sally; s 4 E; s 4 F Rochelle; Cole, Natasha; s 47E; s 47F
Scott; s  E; s  F  Tegan
Subject:
ESORT Working Group: Multi-Act Claims: Agenda & Papers [SEC=OFFICIAL]
Date:
Thursday, 25 February 2021 5:42:00 PM
Attachments:
Agenda Multi Act Working Group.pdf
image001.jpg
Paper #1 Transitional Provisions.docx.pdf
Paper #2 Lodging a claim.pdf
Good evening all

Attached are papers and agenda for the ESORT Working Group, Multi-Act Claims, in preparation
for the meeting on Wednesday 3 March 2021.

Regards

Tiki s 47E; s 47F
_________________________________________________________________________________
Assistant Director
Governance & Ministerial Events Section | Parliamentary & Governance Branch
Commemorations, Communications and Parliamentary Division
Ph: (

s 47E; s 47F  s 47F  | Ext: s 47E; s 47F  | M: s 47E; s 47F
Kristine s 47E; s 47Fdva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

From:
s 47F
To:
ESORT.SECRETARIAT
Subject:
RE: TOR ESORT Multi-Act Claims Working Group [SEC=OFFICIAL]
Date:
Friday, 26 February 2021 3:08:37 PM
Attachments:
image001.jpg
image002.png
Dear Kellie-Ann,

Many thanks

Regards

s 47F

From: s 47E; s 47F Kellie-Ann <Kellie-Ann s 47E; s 47Fdva.gov.au> On Behalf Of ESORT.SECRETARIAT
Sent: Wednesday, 24 February 2021 5:05 AM
To: s 47F
<s 47F
Cc: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Subject: TOR ESORT Multi-Act Claims Working Group [SEC=OFFICIAL]

Good afternoon s 47F

The Multi-Act Claims working group will hold its first meeting on 3 March 2021. Once Working
Group members have had an opportunity to comment on the ToR, they will then be circulated to
ESORT members for endorsement

Kind regards
Kellie-Ann s 47E; s 47F
Secretariat Officer
Governance and Ministerial Events Section l Parliamentary & Governance Branch
Department of Veterans' Affairs
Ph: +61 s 47E; s 47F Ext: s 47E; s 47F E: Kellie-Ann s 47E; s 47Fdva.gov.au

cid:image005.jpg@01D4E89D.D40F9ED0

The department acknowledges the traditional owners of the land throughout Australia and their
continuing connection to country, sea and community. We pay our respect to all Aboriginal and Torres Strait
Islander peoples, their cultures and to their elders past and present.

From: s 47F
<s 47F

Sent: Tuesday, 23 February 2021 1:28 PM
To: ESORT.SECRETARIAT <xxxxx.xxxxxxxxxxx@xxx.xxx.xx>
Cc: s 47E; s 47F Kellie-Ann <Kellie-Ann s 47E; s 47Fdva.gov.au>

Subject: TOR ESORT Multi-Act Claims Working Group [TO BE CLASSIFIED]

Dear Secretariat,

I understand that a draft Terms of Reference have been issued for the above ESORT
Working Group.

It may be useful if comment was sought from ESORT members on this draft. Is that
planned?

Thanks and regards,

s 47F
IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous publications and DVA does
not consent to the receipt of commercial electronic messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs (DVA) please go to
http://www.dva.gov.au/contact_us/Pages/feedback.aspx
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.

From:


Kellie-Ann on behalf of ESORT.SECRETARIAT
To:
"s 47F
"s 47F
"s 47F  "s 47F
"s 47F
"s 47F
Brown, Luke; Dennington, Sally; s 4 E; s 4 F Rochelle; Cole, Natasha; s 47E; s 47F
Scott; s 47E; s 47F  Tegan
Cc:
ESORT.SECRETARIAT
Subject:
Multi-Act Claims Working Group - 3 March 2021 [SEC=OFFICIAL]
Date:
Tuesday, 2 March 2021 8:38:21 AM
Attachments:
How to join GovTeams.docx
Multi-Act Claims Working Group Pack.pdf
Good morning,

In preparation for tomorrows working group we would like to ensure you have the log in details
and working group papers.

Attached is a PDF of the papers and agenda for tomorrow meeting.

The 1st Multi-Act Claims working group is scheduled for Wednesday, 3 March 2021 from 1.00pm
to 3.30pm ADST.

This will be a virtual meeting via Microsoft Teams / GovTeams – the link to join the meeting is
below:
________________________________________________________________________________
Microsoft Teams meeting
Join on your computer or mobile app
Click here to join the meeting
Learn More | Meeting options
________________________________________________________________________________

Attached is the step-by-step instructions for external participants to join – just in case you have
any issues on the day.

We look forward to seeing you all tomorrow.

Thank you
ESORT Secretariat

s 47C

ESORT Multi-Act Claims Working Group Discussion Paper #1

Transitional Provisions

It is important to have clarity about the legislative landscape that applies to the work of the claims
registration team in order to understand the operating protocols for that particular team and some of
the challenges associated with claims registration. Many of these challenges, if not resolved
effectively, can result in downstream complications for the claimant and DVA.

The MRCA ‘Transitional Provisions’ are contained within the Military Rehabilitation and Compensation
(Consequential and Transitional Provisions) Act 2004, which also amended certain provisions of the
VEA and the DRCA when it was enacted. When discussed in certain contexts, the MRCA Transitional
Provisions are often spoken about in a way that sounds like their application involves the exercise of
discretion or choice on behalf of the delegate or DVA. However, these provisions prescribe when the
MRCA applies to a claim and when it does not, and involve the application of legislative provisions and
the consideration of evidence in a way similar to many other elements of the compensation claims
process.

It should be noted however that while the Transitional Provisions prescribe whether or not the MRCA
applies to a claim and closes off the VEA and the DRCA to certain claims, they do not prescribe how a
person might claim under those Acts. A person may lodge a claim believing they are covered under
the MRCA but the Transitional Provisions may rule out any valid application of that Act to the claim
based on the evidence available. In such circumstances, the likely and proper outcome would be a
rejection of the claim with reference to relevant Transitional Provisions.  This does not affect the
validity of the claim itself and it stands as one that needs to be investigated and determined.

Whether the MRCA applies to a claim or not is determined by whether service rendered on or after
1 July 2004 relates to the onset (based on the MRCA heads of liability, which are primarily causal) of
the injury or disease claimed1. Where the onset of the claimed injury or disease relates to service
rendered on or after 1 July 2004, then the MRCA applies to the claim and the VEA and the DRCA
cannot. The onset claimed injury or disease does not have to relate solely to service rendered on or
after 1 July 2004; that is, where there is evidence service rendered before 1 July 2004 also relates to
the claimed injury or disease, as well as service rendered on or after 1 July 2004, then the MRCA still
applies to the claim, and the VEA and the DRCA do not.

The diagram below illustrates that where an injury or disease has onset after 1 July 2004 and the
service that relates to that injury or disease spans 1 July 2004, the MRCA will apply to that injury or
disease, and not the VEA or the DRCA.


1 For sake of simplicity of expression this paper refers to ‘claims for injury or disease.’ The same broad
principles apply to claims for a service-related deaths, though technical terminology may differ.


Page 1 of 4

Current processes depend heavily on date of onset of the injury or disease and the service history of
the claimant. That is, where clinical onset is on or after 1 Jul 2004 and the claimant has rendered
service on or after 1 July 2004, current procedures assume that this claim should be initially registered
under the MRCA (exceptions are outlined below). However, just because a person has rendered
service on or after 1 July 2004 does not mean that service is related to the claimed injury or disease,
even where onset is on or after 1 July 2004. For example, the MRCA would not apply to a claim from a
person who was exposed to asbestos while serving the RAN in the 1970s and developed an illness,
such as mesothelioma, with a clinical onset after 1 July 2004.

The diagrams below illustrate that where an injury or disease has onset after 1 July 2004 and the
service that relates to that injury or disease was rendered prior 1 July 2004, the VEA or the DRCA
might apply to that injury or disease, and not the MRCA.

In the first diagram, the person did not serve after 1 July 2004.

In the second diagram below, the person’s service spanned 1 July 2004, but only their pre-1 July 2004
service can be linked to the injury or disease.

The MRCA will apply to neither of these claims and depending on the details of service, either the VEA
or the DRCA, or both, may apply.

Applying the Transitional Provisions to a single claim for multiple injuries or diseases lodged by a
person with service that spans 1 July 2004 might result in the MRCA applying to some of those injuries
and diseases, and not applying to others, depending on the way in which each injury or disease might
be related to service. For example, a claim made for PTSD and chondromalacia patella of the right
knee might result in the MRCA not applying to the claim for PTSD because it relates to a stressor
which occurred on deployment in 2003, but with the MRCA applying to the right knee condition
because it relates to a trauma suffered in 2006.

It should be noted that for the purposes of the Transitional Provisions, an aggravation of an injury or
disease is treated as a new injury or disease. There are also important differences in the way that
aggravations of conditions are treated under legislation, depending on whether the original
underlying condition can be accepted under the DRCA or the VEA.

Page 2 of 4

It is possible for the DRCA to apply to a claim for the same condition as the MRCA. This will happen in
circumstances where the onset of original injury disease occurred prior to 1 July 2004, and relates to
service rendered before that date, but a worsening due to aggravation (as opposed to natural
deterioration) relates to service rendered on or after 1 July 2004. For example, a person might claim
PTSD with onset related to a stressor that occurred during peacetime service in 2003. However, the
symptoms of the PTSD might have worsened after a subsequent stressor during peacetime service in
2006. In this case, the MRCA will not apply to the claim for the onset of the condition, but the DRCA
will, whereas the MRCA will apply to a claim for the aggravation that occurred in 2006.

This scenario is illustrated in the diagram below.

The situation is different under the VEA, which will cover both the onset and the aggravation in same
or similar circumstances. In this case, for example, a person might claim PTSD with onset related to a
stressor that occurred on deployment in 2003. However, the symptoms of the PTSD might have
worsened after a subsequent stressor during peacetime service in 2006. In this case, the MRCA will
not apply to either the claim for the onset of the condition or the aggravation, but the VEA will apply
to a claim for both the onset in 2003 and the aggravation that occurred in 2006.

This scenario is illustrated in the diagram below.

Page 3 of 4

Dual Eligibility

While the DRCA and the MRCA are often labelled together as the “contemporary Acts”, there is, in
fact, more overlap between the VEA and the DRCA in terms of cohort coverage. While the operation
of the Transitional Provisions outlined above prevents the MRCA applying to a claim for the same
injury or disease as the VEA or the DRCA (with the exception noted for aggravations above), a claim
can be made under both the VEA and the DRCA for the same injury or disease.

Where a claim is successful under both Acts, offsetting occurs to ensure that the claimant is not
compensated twice under both Acts for the same ‘incapacity’. It is important to recognise that the
operation of the offsetting provisions may influence a person’s choice about under which Act they
want to make a claim.

The DRCA applies to claims for peacetime service (including part time service with the Reserves,
cadets, etc.), and peacekeeping service and hazardous service (also referred to as non-warlike
service). The DRCA also applies to claims for injuries or disease related to operational service
rendered on or after 7 April 1994.

The VEA applies to claims for operational service (either warlike or non-warlike). The VEA covers
peacetime continuous fulltime service (CFTS) rendered on or after 7 December 1972 and before 1 July
2004, where the claimant enlisted before 22 May 1986 and continually served up to 7 April 1994. The
VEA also covers peacetime CFTS rendered on or after 22 May 1986 and before 7 April 1994, where
the claimant completed 3 years continuous service before 7 April 1994.

The diagram below demonstrates where peacetime service may give rise to dual eligibility under the
VEA and the DRCA.

Discussion
What do members see as the key issues and priorities regarding the application of the transitional
provisions as outlined? What can be done to simplify the process?
Do the members believe that training resources for advocates in this area are adequate given the
potential complexities of the practical application of the transitional provisions?

Page 4 of 4

ESORT Multi-Act Claims Working Group Discussion Paper #2

Lodging a claim

Al  three Acts contain provisions that are broadly similar in the way that they prescribe the manner in
which a claim can be made. General y, a claim should be in writing and in accordance with
requirements specified by the relevant Commission or prescribed in regulation (if any). The relevant
provisions governing the way in which a person may make a claim for liability or compensation
payments under that Act are s5T and s14 of the VEA, s54 of the DRCA and s319 of the MRCA.

Controls over the making of claims are important, as the date a claim is taken to be lodged can
directly affect the calculation of compensation payments under the VEA or the MRCA (though this is
not a consideration under the DRCA).

There is no legislative mechanism under the VEA or the DRCA to make only an ‘initial liability’ claim. It
is a standard process in assessing a claim to determine whether the injury or disease relates to
service; i.e. to establish liability. However, under the current legislation this is not a separate process
for a claim for disability pension under the VEA or claim for compensation under the DRCA.

Section 54 of the DRCA does not require an applicant to specify the nature of the compensation
sought. However, DVA’s claim processing workflow for the DRCA is currently based on a concept that
under the DRCA initial liability is a threshold and separate step. This mirrors a similar approach taken
by Comcare in its administration of the Safety, Rehabilitation and Compensation Act 1988, upon
which the provisions of the DRCA are derived. General y, a single delegate considers the initial liability
aspects of the claim and then one or more other delegates consider any subsequent compensation
aspects of the claim. DVA is trial ing some ‘combined benefits processing’ (CBP) teams, which utilise a
single delegate to determine both the liability and permanent impairment aspect of a claim.

DVA’s claim processing workflow for disability pension claims under the VEA mirrors the legislation.
Initial liability and assessment of the rate of pension are combined under one-step and handled by a
single delegate.

Under MRCA, s319 authorises the making of claims for both acceptance of liability and for
compensation. In theory, this can be done concurrently or sequential y. DVA’s administrative
processes attempt to ensure that this is done sequential y. This ensures that claims for compensation
are not lodged prior to the acceptance of liability for a service injury or service disease. General y, a
claim for compensation cannot be determined favourably until liability for a service injury or service
disease has been accepted.

General y, the provisions mentioned above under each Act require that a claim for compensation
shal  be in writing and in accordance with a form approved by the relevant Commission (there are
exceptions for oral claims for compensation under the MRCA and the DRCA). The VEA expressly sets
out that a claim shal  be accompanied by such evidence available to the claimant as the claimant
considers may be relevant to the claim.  The VEA also provides expressly that a claimant may submit
evidence in support of the claim subsequently to the making, but before the determination, of the
claim.

A claim lodged with DVA in accordance with the relevant provisions is taken to have been made on
the day it is received by DVA. A claim approved by the Commissions for electronic lodgement is taken
to have been lodged if the claim is transmitted electronical y in a manner approved by the

Page 1 of 6

Commissions and to an electronic address approved by the Commissions. The claim is taken to have
been so lodged on the day on which it is so received at that electronic address.

The fol owing methods of claiming satisfy the requirements set up by Commission for claims made
under s14 of the VEA, s54 of the DRCA and s319 of the MRCA:

•  Form D2582 (Claim for Disability Pension and/or Application for Increase in Disability Pension)
•  Form D2020 (Claim for Rehabilitation and Compensation [under the DRCA])
•  Form D2051 (Claim for Liability and/or Reassessment of Compensation under MRCA)
•  Online Single Claim Form via DVA website, MyAccount and ESO Portal; and
•  MyService.

Paper forms listed above may be lodged through Australia Post, hand delivered to an on base Veteran
Support Officer or the various State and Territory offices in the Veteran Access Network (VAN),
emailed as an attachment to an approved email address, or faxed to an approved fax number.

Onus on Commissions to Investigate a Claim

Once a valid claim has been lodged as prescribed, each Act creates a statutory obligation for the claim
to be investigated and determined, as per s19 of the VEA or s333 of the MRCA. The DRCA does not
include a specific statutory obligation, but one can be implied by the Act as a whole and the functions
of the Commission under s142. Therefore, once a claim is made, it must be determined and cannot be
withdrawn by the Department without the consent of the claimant.

Registration, Screening and Al ocation

Registration represents the point at which claims made, and assorted documents received, are
registered in the DVA processing system, known as ISH. When a claim is registered it wil  general y be
registered under one Act for investigation (though there are exceptions discussed below) and
al ocation wil  occur in line with this registration. The claim wil  go into the queue of claims awaiting
al ocation.

After registration and prior to al ocation to a delegate, the claim wil  be screened. This usual y
happens within a day or two of the claim being registered. Current al ocation protocols are for claims
to be processed in date order. That is, claims once registered are held in various queue arrangements
and the oldest claims al ocated to the next delegate with capacity to investigate and determine.

Claimant’s experiencing certain circumstances or conditions may be considered as priority or ‘at-risk’
clients. While the claim form may not present al  the client’s risk factors, the screening team wil  also
review other submitted documentation, along with any relevant historical information held on the
claimant’s file. This may include service records, medical documentation and statements the claimant
has made.  If additional support is deemed necessary, a referral is made to Client Support Framework
such as Triage & Connect, Coordinated Client Support, Open Arms and other escalation services. At-
risk clients have their initial liability claims referred immediately to a delegate after being screened,
thus bypassing the queue.

Page 2 of 6

It is estimated that around 30 per cent of claims lodged are identified for priority action, either
initial y by the screening team or at a later point in time once DVA is notified about further details of
the claimant’s circumstances. It should be noted that a balance needs to be maintained in the number
of claims that are identified for priority action. If too many claims are prioritised, this wil  negatively
affect other claimants, as their claims wil  wait in the queue longer before they are al ocated.

Paper claim form

Al  three paper claim forms provide a cross-Act authority that enables delegates to undertake
investigations and make determinations under al  three Acts, without seeking further approval to do
so from the claimant. Previous versions of the claim form required the delegate to contact the
claimant, or representative, and request a new completed claim form under the correct Act or a
completed Release Authority Form.

Delegates must identify which version of a claim form has been used to determine whether there is a
need to obtain a completed release authority from the claimant, or representative, or whether the
latest version of the form has been used and so sufficient consent has been provided.

Despite this cross-Act authority, where a claim is made on a paper claim form, the form itself dictates
which Act the claim is registered under; i.e. a claim on the D2582 is registered as a VEA claim, a claim
on a D2020 is registered as DRCA claim, and a claim on a D2051 is registered as MRCA claim. Once the
claim is ready for al ocation, it wil  be al ocated in accordance with the Act it has been registered
under.

After al ocation, where a delegate finds an apparent error in the Act under which the claim as been
registered, the delegate wil  contact the claimant or the representative, usual y by phone, and discuss
the error with him or her. This might result in, with the claimant’s consent, the claim being withdrawn
under the Act it was original y registered under and an investigation commencing under a new Act.
Alternatively, it may result in the original claim being progressed at the claimant’s request, even
where it wil  ultimately be denied.

For example, where a claim is made using a D2020, the claim wil  be registered under the DRCA. The
claim wil  be al ocated to a DRCA delegate, most likely based in the Melbourne office. During the
investigation of the claim, the delegate may become aware the claim cannot be accepted under the
DRCA; for example, where the claimant has only rendered service on or after 1 July 2004. In this
scenario, the delegate wil  contact the claimant, or representative, and seek his or her agreement to
progress the investigation to a determination under the MRCA. If the claimant disagrees, the
investigation and determination wil  continue under the DRCA (and in this scenario, would have to be
a rejection due to the operation of the Transitional Provisions).

Regardless of the outcome of the phone conversation in these circumstances, it is likely the delegate
who was original y al ocated the claim wil  continue to investigate and determine under the relevant
Act, unless there is a reason this is not possible (e.g. delegate lacks skil s and training in that area).

Where a paper claim is lodged on either a D2582 or a D2020, the claim is registered under the VEA or
the DRCA. The claimant is these circumstances might have dual eligibility for the claimed injury or
disease under both Acts. The progress of the claim wil  depend on whether this is the claimant’s first
claim under DVA administered legislation (e.g. a ‘cleanskin claim’) or whether they have previously
made a claim or claims. Where the claim is a cleanskin claim, it wil  be investigated and determined in
accordance with the Act corresponding to the form used to make the claim. Where the claimant is in

Page 3 of 6

receipt, or has received compensation previously, the delegate wil  often be guided by this when
progressing the new claim.

For example, if the claimant is in receipt of disability pension under the VEA, and lodged a new claim
or application for increase using a D2582, this wil  be progressed under the VEA as per the initial
registration. It is unlikely that the delegate wil  take any further action to consider potential dual
eligibility under the DRCA. However, if the new claim is lodged on the D2020, it is likely that the
delegate, after identifying that the claimant is in receipt of disability pension under the VEA, wil  make
contact with the claimant, or representative, to discuss which Act the new claim should be
investigated and determined under.

Online Single Claim

Claimants using the Online Single Claim (OSC) form via the DVA website, ESO Portal
and MyAccount are asked if they wish to opt out of having their claim considered under specific Acts.
Claims are, then registered under the Act or Acts which have not been the subject of an explicit opt-
out and are al ocated on this basis.

Furthermore, the OSC requires the fol owing mandatory question to be answered “yes” or “no” by the
claimant or representative:

“It may become evident to DVA during the investigation of this claim that you may
have entitlement under one or more Acts (VEA, DRCA or MRCA) instead of, or in
addition to, the Act/s identified above. If this occurs, do you wish for DVA to
consider that entitlement?”

“Yes” provides the delegate with the authority to investigate and determine the claim under other
Acts that the claimant has not explicitly opted out of. The delegate should consider the applicability of
other Acts if, after considering supporting evidence, the delegate forms the judgement that other
Acts might apply, excluding Acts the claimant has opted out of. The delegate should contact the
claimant and discuss processing options including the withdrawal of a claim or claims where there is
no applicability under the nominated Act. If the claimant does not wish to withdraw claim or claims,
the delegate must determine the claim under the Act or Acts identified in the lodged OSC.

“No” removes the ability for a delegate to investigate and determine the claim under any other Acts.
The claim wil  not be considered under any other Act. The delegate wil  proceed on the basis that the
claimant has only lodged a claim under the Acts included in the OSC and the delegate wil  not
investigate or determine under any other Acts. The delegate must determine the claim under the Act
or Acts identified in the lodged OSC.

MyService

MyService runs a simple ruleset over a claim lodged and recommends an Act for the claim to be
investigated and determined under. For “seven computer-based” conditions, MyService notifies the
claimant that the claim has been accepted under the MRCA where certain rules are met. However,
the claim must stil  be processed through ISH.

MyService does not provide the claimant with an opportunity to direct DVA about which Act a claim is
being made under. It operates on the principle that DVA should choose the most appropriate Act for
the claimant to lodge his or her claim under. Below is an extract from the MyService terms of use. It
was prepared on the understanding that MyService claims are not Act specific.

Page 4 of 6

The authority to obtain information relevant to your claim is contained in the
provisions of the Military Rehabilitation and Compensation Act 2004
(MRCA), Veterans’ Entitlements Act 1986 (VEA) and the Safety, Rehabilitation and
Compensation (Defence–related Claims) Act 1988 (DRCA). By registering for
MyService you consent to the department considering your claim under one or more
of the above Acts. You understand that the information sought on the claim form is
required to assess your eligibility for compensation under al  Acts (VEA, DRCA and
MRCA) that may be applicable to the injury or disease which you are now claiming.

MyService wil  make a recommendation based on the date of clinical onset input by the claimant,
taking account of the service dates entered by the claimant. For example, if the claimant enters a
clinical onset date on or after 1 July 2004, and indicates that they have discharged after 1 July 2004,
MyService wil  recommend that the claim be investigated and determined under the MRCA. The claim
is then registered and al ocated in accordance with this recommendation.

It is not uncommon for this recommendation to be incorrect. For example, a late-onset condition
might have clinical onset on or after 1 July 2004, but relate to service rendered solely before that date
(even though the claim has served on or after that date). In these circumstances, the
recommendation made by MyService wil  be incorrect under law, and it wil  be up to the delegate to
identify this error.

It is also not uncommon for a claimant to enter an incorrect date for clinical onset. Many of the
legislative instruments known as Statements of Principles (SOPs) that govern the determination of
issues of causation under the VEA and the MRCA (but not the DRCA), require that clinical onset (or
clinical worsening in the case of aggravations) occurs within a certain timeframe relevant to the
incident, activity or exposure that potential y caused the injury or disease that is being claimed. For
example, a causal factor in the SOP for posttraumatic stress disorder, which is used to link that
condition to warlike or non-warlike service, requires:

“living or working in a hostile or life-threatening environment for a period of at least four
weeks before the clinical onset of posttraumatic stress disorder….”

If the wrong clinical onset date is entered in MyService, this could put the clinical onset inside or
outside the four week period required in the factor above. This wil  lead to an incorrect application of
the SOP factor and the claim potential y being accepted incorrectly, or is some cases rejected if the
delegate does not correct the error during his or her investigation and no other SOP factor can be
satisfied.

In certain circumstances, MyService wil  recommend an investigation of the claim under both the VEA
and the DRCA. However, it is common practice for the registration team to register the claim under
only one Act. Where the claim is a ‘cleanskin claim’, as discussed above, the claim wil  often be
registered under the DRCA. Compensation claims previously accepted under DVA administered
legislation will influence the decision as to which Act a new claim is registered under.

Discussion
How does the members’ experience of the contemporary claims process compare with the
experience of lodging claims 10 years ago?
What can be done to empower clients who may choose not to be represented with regard to lodging
claims?

Page 5 of 6

Page 6 of 6

Summary of discussion points from papers provided by members after
meeting held on 3/3/21
At the first meeting of the ESORT Multi Act Claims Working Group held on 3/3/2021, members
agreed to prepare “one page” submissions regarding multi act claims. A summary of items submitted
by members for future discussion is listed below. More detailed information covering each item in
the list is contained in the documents circulated by members out of session. For the purposes of the
meeting on 7/7/21 these documents are taken as read.
Items for consideration for discussion as submitted by members are-
•  Recommendation not to combine VEA & DRCA
•  Streamlined acceptance of defined conditions available under VEA & MRCA to apply to DRCA
•  Medical Diagnosis/Opinion CMA/CMO and MLOCA. When a treating GP or a treating
specialist diagnoses a veterans’ condition that condition should not be changed by a DMA.
•  Expand Non-Liability Health Care to muscular-skeletal conditions
•  Fairness of offsetting methodology
•  On-line claims lodgement and application of the correct Act including permission to consider
the claim under a different Act to the one specified
•  ESO Portal be updated to auto populate key details of the same veteran for different claims
•  Providing feedback to delegates where decisions have been overturned at the VRB and AAT
•  Advocate access to “Clik”
•  Recognising and preserving the difference between peacetime and warlike/non warlike
service including preserving the “balance of probabilities” and “reasonable hypothesis“
standards of proof for their respective service types. Another member recommended that
the “reasonable hypothesis“ standard be applied in al  cases.
•  DVA introduce a “what is new” service to ESOs, advocates and the general public.
•  SOPs should not be abolished
•  Do not introduce SOPs to DRCA.
•  The Lifestyle Questionnaire should only be sent to a client after liability has been accepted.
•  When a delegate accepts liability they should then determine compensation. There is no
benefit in transferring that file after liability has been accepted, to another silo.
•  When a delegate receives a veterans’ claim, which has no input from an advocate and is
clearly destined to fail, it should be returned to the veteran with a covering letter. The letter
should advise that it is not likely to be approved, give a list of ESOs that provide advocacy
services (in the appropriate State or Territory) and recommend that the veteran contact the
ESO of choice for advice.
•  A warning could be placed in My Service along the lines of “CAUTION: It is strongly
recommended that you consult an accredited advocate before submitting your claim. You
can find your nearest advocate at advocateregister.org.au”

• Recommend that the requirement for a condition to be “permanent and stable” before
compensation can be paid be removed from DRCA and MRCA
• Lack of alignment between current medical impairment assessment forms and the
Impairment guides