Section 54 of the FOI Act gives you the right to apply for an internal review of this decision. The
internal review is conducted by a different person than the one who made the original decision.
If you wish to seek an internal review of our decision, you can apply in writing within 30 days of
receiving the department’s decision. In your request, clearly state why the decision should be
reviewed to assist the person conducting the internal review.
Requests for internal review can be sent to:
Post: Freedom of Information
Department of Social Services
GPO Box 9820
CANBERRA ACT 2601
Section 54L of the FOI Act gives you the right to apply directly to the Office of the Australian
Information Commissioner (OAIC) to seek a review of this decision.
If you wish to have the decision reviewed by the OAIC, you can apply in writing within 60 days
of receiving the department’s decision. Applications can be made via their website at
using their Review Application Form.
Alternatively, requests for external
review can be sent to:
Post: Director of FOI Dispute Resolution
GPO Box 5218
Sydney NSW 2001
If you are dissatisfied with how your FOI request was handled, you may:
• contact the department at firstname.lastname@example.org detailing your concerns.
Should you wish to take your complaint further, you can:
• submit a complaint to the OAIC via their website at www.oaic.gov.au using their FOI
complaint form, or at the OAIC email and postal addresses above.
• make a complaint to the Commonwealth Ombudsman by telephone (1300 362 072 ) or
via their website at www.ombudsman.gov.au/contact-us.
GPO Box 9820 Canberra ACT 2601
Telephone 1300 653 227 or FOI enquiries line (02) 61468333
National Relay Service: TTY: 133 677, Speak and listen: 1300 555 727, Internet relay: www.relayservice.com.au