4 March 2015
In reply please quote:
Client Name: Cressida Hall
FOI Request : FA 15/03/00226
File Number: ADF2015/8465
Dear Cressida Hall
Acknowledgement of Freedom of Information Access request
This letter refers to a request received under the
Freedom of Information Act 1982 (the FOI
Act) received on 2 March 2015. Your request has been allocated a FOI Request Number FA
15/03/00226. Please include your FOI Request Number in all correspondence with the
Freedom of Information Section.
Processing times The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are
generally processed in the order in which they are received.
Contacting the FOI Section
If you wish to discuss this matter, I can be contacted using the details provided below.
Client service information
Information about our Client Service Charter and how to make a compliment, complaint or
suggestion, is included in the Client Service Information attachment.
Contacting the department
You can contact us with a general enquiry in a number of ways including by email, through
our website, by telephone through our Service Centres or offices around the world, or in
person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details
on contacting our offices outside Australia are available on our website at www.immi.gov.au.
Yours sincerely
Simone Stanley
Authorised FOI Decision Maker
Freedom of Information Section
Department of Immigration and Border Protection
Email
xxx@xxxx.xxx.xx
6 Chan Street Belconnen ACT 2617
PO Box 25 BELCONNEN ACT 2616 • Telephone 02 6264 1111 • Facsimile 02 6225 6970• Website: www.immi.gov.au
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CLIENT SERVICE INFORMATION
Client Service Charter
Our Client Service Charter explains our service commitment to you. We are committed to
service delivery that is timely, open and accountable, and responsive to your needs. The
Charter explains how you can help us and how you can provide feedback or make a
complaint. You can read our Client Service Charter on our website, or in a printed copy
available from any of our offices.
Service satisfaction The department remains committed to ensuring that all clients, both in Australia and overseas,
receive not only fair and reasonable treatment, but also an efficient standard of service that is
sensitive to each client’s needs.
To provide a compliment, complaint or suggestion you can:
telephone the Global Feedback Unit on 13 31 77 during business hours
complete a feedback form online at www.immi.gov.au
write to:
The Manager
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
Australia
contact us directly through any of our offices.
