This is an HTML version of an attachment to the Freedom of Information request 'High Impact Error Rate'.

LEX 56137 
Decision and Statement of reasons issued under the Freedom of 
Information Act 1982  

Decision and reasons for decision of Sharmila (Position Number 62210944),  
Information Access Officer, Information Access Unit, Client Access and Rehabilitation Branch, 
Department of Veterans’ Affairs 

Mr Alan Ashmore 
Decision date: 
16 March 2023 
FOI reference number: 
LEX 56137 
Sent by email:  
Dear Mr Ashmore,  
Freedom of Information Request: LEX 56137 
The Department of Veterans’ Affairs (Department) has undertaken a reasonable search of its 
records and has identified one (1) document relevant to your request.  
I have made a decision to create and grant access in full to the document that meets the 
scope of your request, in accordance with section 17 of the Freedom of Information Act 1982 
(Cth) (FOI Act). 
The document that I have chosen to grant access is set out in Schedule 1.  
Authority to make decision 
I, Sharmila (Position Number 62210944), Information Access Officer, Information Access 
Unit, Client Access and Rehabilitation Branch, am an officer authorised by the Secretary of 
the Department to make decisions about access to documents in the possession of the 
Department in accordance with section 23(1) of the FOI Act.  

On 14 February 2023, you made a request for access to documents in the possession of the 
Department. Your request sought access to: 
‘…The information I am seeking is: 
The percentage of high impact errors, (HIE), for the following period: 
: 1 July 2022 to 30 September 2022, and 
: 1 October 2022 to 31 December 2022. 
For the following: 
: MRCA Initial Liability Claims, 
: DRCA Initial Liability Claims, 
: MRCA Permanent Impairment, and 
: DRCA Permanent Impairment. 
I request that each of the above categories be further broken up to include the 
: Number of cases checked. 
: Total number of work elements. 
: Number of work elements with HIE, and 
: HIE correctness rate…’ 
On 22 February 2023, the Department acknowledged your request via email.  
As no extensions of time have been applied to process your request, a decision on your 
request is due by 16 March 2023.  
I have decided not to impose a charge in relation to this request, in accordance with 
Regulation 8 of the Freedom of Information (Charges) Regulations 2019. 
Material taken into account  
In accordance with section 26(1)(a) of the FOI Act, my findings on any material question of 
fact, the material on which those findings were based and the reasons for my decision to 
grant access to the document follow.   

10.  I have taken the following material into account in making my decision: 
  the terms of your request on 14 February 2023; 
  the types of information and documents that are in the Department’s possession; 
  the content of the document that falls within the scope of your request; 
  consultation with relevant business areas of the Department;  
  the availability of information relevant to your request, including the practicality and 
time required in which the Department may create a document under section 17 of 
the FOI Act; 
  Sections 3, 11 and 11A of the FOI Act which give the Australian community a legally 
enforceable right to obtain access to information held by the Government of the 
Commonwealth. I also considered the following provisions of the FOI Act relevant to 
my decision:  
-  Section 15  Request for Access 
-  Section 17    Requests involving use of computers etc. (e.g. request for the 
Department to create a document) 
  the Guidelines issued by the Australian Information Commissioner under section 93A 
of the FOI Act (FOI Guidelines);  
11.  A full extract of all FOI Act provisions used to make my decision are provided in Schedule 2.  
Reasons for decision  
12.  I have decided to grant access in full to the document within the scope of your request. 
Creation of a document in response to your FOI request (section 17) 

13.  The information relevant to your request was not entirely held by the Department in a 
discrete document form.  
14.  In order to provide access to all relevant information regarding your request, data listed in 
the Department’s wider database was extracted to create a document. 

15.  The document listed in Schedule 1, was created in accordance with section 17 of the FOI Act. 
Access to documents 
16.  The document released to you in accordance with the FOI Act is enclosed. 
Information Publication Scheme 
17.  The Information Publication Scheme requires the Department to publish information 
released in response to individual requests made under the FOI Act, except in specified 
18.  I am of the view that details of your request should be made available on the Department’s 
FOI Disclosure Log. As such, details of your request will be published on the Department’s 
FOI Disclosure Log which can be accessed at
information/foi-disclosure-log. Please note that the Department does not publish details of 
FOI applicants, it only publishes details of the FOI request and the documents released in 
response to the request. 
Your rights of review 
19.  If you are dissatisfied with my decision, you may apply for internal review or request the 
Office of the Australian Information Commissioner (OAIC) review my decision. We 
encourage you to seek internal review as a first step to resolve any concerns you may have. 
Internal review 
20.  Under section 54 of the FOI Act, you may apply in writing to the Department for an Internal 
Review of my decision. The Internal Review application must be made within 30 days of the 
date of this letter. Where possible please attach reasons why you believe review of the 
decision is necessary. The internal review will be carried out by another officer within 30 
21.  You can make your application for Internal Review in one of the following ways: 
Information Access Unit 
Department of Veterans’ Affairs 
GPO Box 9998, Brisbane QLD 4001 

OAIC review  
22.  Under section 54L of the FOI Act, you may apply to the OAIC to review my decision. An 
application for review by OAIC must be made in writing within 60 days of the date of this 
letter, and be lodged in one of the following ways: 
Director of FOI Dispute Resolution 
Office of the Australian Information Commissioner 
GPO Box 5218, Sydney NSW 2001 
(02) 9284 9666 
1300 363 992 
23.  More information about your review rights under the FOI Act is available in Fact Sheet 12 
published by the OAIC:
Contact us 
24.  If you wish to discuss this decision, please do not hesitate to contact the Information Access 
Unit using the following details: 
Information Access Unit 
Department of Veterans’ Affairs 
GPO Box 9998, Brisbane QLD 4001 
1800 838 372 
Yours sincerely, 
Sharmila (Position Number 62210944) 
Information Access Officer 
Information Access Unit  
Client Access and Rehabilitation Branch 
Department of Veterans’ Affairs 
16 March 2023 

LEX 56137 
Schedule 1 
Schedule of documents  
Mr Alan Ashmore 
Decision date: 

16 March 2023 
FOI reference number: 

LEX 56137 

Date of 
Document description 
FOI Act 
reference  document 

LEX 56137-Compensation QA 2022-23 Q1  Q2 

Full Access 
s 17 
Correctness Rates 

LEX 56137 
Schedule 2 
Schedule of relevant provisions in the FOI Act  
The objects of this Act are to give the Australian community access to information held by 
the Government of the Commonwealth or the Government of Norfolk Island, by: 
requiring agencies to publish the information; and 
providing for a right of access to documents. 
The Parliament intends, by these objects, to promote Australia’s representative democracy 
by contributing towards the following: 
increasing public participation in Government processes, with a view to promoting 
better informed decision-making; 
increasing scrutiny, discussion, comment and review of the Government’s 
The Parliament also intends, by these objects, to increase recognition that information held 
by the Government is to be managed for public purposes, and is a national resource. 
The Parliament also intends that functions and powers given by this Act are to be 
performed and exercised, as far as possible, to facilitate and promote public access to 
information, promptly and at the lowest reasonable cost. 
Right of access 
Subject to this Act, every person has a legally enforceable right to obtain access in 
accordance with this Act to: 
a document of an agency, other than an exempt document; or 
an official document of a Minister, other than an exempt document. 
Subject to this Act, a person’s right of access is not affected by: 
any reasons the person gives for seeking access; or 
the agency’s or Minister’s belief as to what are his or her reasons for seeking 
11A    Access to documents on request 
This section applies if: 
a request is made by a person, in accordance with subsection 15(2), to an agency or 
Minister for access to: 
a document of the agency; or 
an official document of the Minister; and 
any charge that, under the regulations, is required to be paid before access is given 
has been paid. 
This section applies subject to this Act. 
Other provisions of this Act are relevant to decisions about access to documents, for example the following: 
section 12 (documents otherwise available); 
section 13 (documents in national institutions); 
section 15A (personnel records); 
section 22 (access to edited copies with exempt or irrelevant matter deleted). 

Mandatory access—general rule 
The agency or Minister must give the person access to the document in accordance with 
this Act, subject to this section. 
Exemptions and conditional exemptions 
The agency or Minister is not required by this Act to give the person access to the 
document at a particular time if, at that time, the document is an exempt document. 
Access may be given to an exempt document apart from under this Act, whether or not in response to a request 
(see section 3A (objects—information or documents otherwise accessible)). 
The agency or Minister must give the person access to the document if it is conditionally 
exempt at a particular time unless (in the circumstances) access to the document at that 
time would, on balance, be contrary to the public interest. 
Note 1:  Division 3 of Part IV provides for when a document is conditionally exempt. 
Note 2:  A conditionally exempt document is an exempt document if access to the document would, on balance, be 
contrary to the public interest (see section 31B (exempt documents for the purposes of Part IV)). 
Note 3:  Section 11B deals with when it is contrary to the public interest to give a person access to the document. 
Despite subsection (5), the agency or Minister is not required to give access to the 
document at a particular time if, at that time, the document is both: 
a conditionally exempt document; and 
an exempt document: 
under Division 2 of Part IV (exemptions); or 
within the meaning of paragraph (b) or (c) of the definition of exempt 
document in subsection 4(1). 
Requests for access (as related to the requirements for requests) 
Persons may request access  
Subject to section 15A, a person who wishes to obtain access to a document of an agency 
or an official document of a Minister may request access to the document.  
Requirements for request  
The request must:  
be in writing; and  
state that the request is an application for the purposes of this Act; and  
provide such information concerning the document as is reasonably necessary to 
enable a responsible officer of the agency, or the Minister, to identify it; and  
give details of how notices under this Act may be sent to the applicant (for 
example, by providing an electronic address to which notices may be sent by 
electronic communication).  
(2A)    The request must be sent to the agency or Minister. The request may be sent in any of the 
following ways:  
delivery to an officer of the agency, or a member of the staff of the Minister, at the 
address of any central or regional office of the agency or Minister specified in a 
current telephone directory;  
postage by pre-paid post to an address mentioned in paragraph (a);  
sending by electronic communication to an electronic address specified by the 
agency or Minister. 
17 Requests involving use of computers etc. 
(1) Where:  
(a) a request (including a request in relation to which a practical refusal reason exists) is 
made in accordance with the requirements of subsection 15(2) to an agency;  

(b) It appears from the request that the desire of the applicant is for information that is not 
available in discrete form in written documents of the agency; and  
(ba) it does not appear from the request that the applicant wishes to be provided with a 
computer tape or computer disk on which the information is recorded; and  
(c) the agency could produce a written document containing the information in discrete 
form by: 
(i) the use of a computer or other equipment that is ordinarily available to the 
agency for retrieving or collating stored information; or  
(ii) the making of a transcript from a sound recording held in the agency;  
the agency shall deal with the request as if it were a request for access to a written 
document so produced and containing that information and, for that purpose, this 
Act applies as if the agency had such a document in its possession.  
(2) An agency is not required to comply with subsection (1) if compliance would 
substantially and unreasonably divert the resources of the agency from its other 
Decisions to be made by authorised persons 
Subject to subsection (2), a decision in respect of a request made to an agency may be 
made, on behalf of the agency, by the responsible Minister or the principal officer of the 
agency or, subject to the regulations, by an officer of the agency acting within the scope of 
authority exercisable by him or her in accordance with arrangements approved by the 
responsible Minister or the principal officer of the agency. 
A decision in respect of a request made to a court, or made to a tribunal, authority or body 
that is specified in Schedule 1, may be made on behalf of that court, tribunal, authority or 
body by the principal officer of that court, tribunal, authority or body or, subject to the 
regulations, by an officer of that court, tribunal, authority or body acting within the scope 
of authority exercisable by him or her in accordance with arrangements approved by the 
principal officer of that court, tribunal, authority or body. 
Reasons and other particulars of decisions to be given 
Where, in relation to a request, a decision is made relating to a refusal to grant access to a 
document in accordance with the request or deferring provision of access to a document, 
the decision-maker shall cause the applicant to be given notice in writing of the decision, 
and the notice shall: 
state the findings on any material questions of fact, referring to the material on 
which those findings were based, and state the reasons for the decision; and 
in the case of a decision to refuse to give access to a conditionally exempt 
document—include in those reasons the public interest factors taken into account 
in making the decision; and 
Access must generally be given to a conditionally exempt document unless it would be contrary to the public 
interest (see section 11A). 
where the decision relates to a document of an agency, state the name and 
designation of the person giving the decision; and 
give to the applicant appropriate information concerning: 
his or her rights with respect to review of the decision; 
his or her rights to make a complaint to the Information Commissioner in 
relation to the decision; and 
the procedure for the exercise of the rights referred to in subparagraphs (i) 
and (ii); including (where applicable) particulars of the manner in which an 
application for internal review (Part VI) and IC review (Part VII) may be 
Section 13 of the Administrative Decisions (Judicial Review) Act 1977 does not apply to a 
decision referred to in subsection (1). 
A notice under this section is not required to contain any matter that is of such a nature 
that its inclusion in a document of an agency would cause that document to be an exempt 

(see section 11A).