LEX 65729 Combined Documents.pdf



ELECTRONIC RECORDS

Client Name:

Julie Anderson

File Number:

LEX 65729

TRIM Reference:

2403764

Trim Document Title:
MULTIPLE

NB: These documents have been obtained from an electronic record. An original hard-copy
version of this record does not exist.

Your Repatriation Health Card – For Specific Conditions within Australia (white card),
enables you to access health care and associated services for:
•   war or service related conditions that have been accepted by the Department;
and/or
•   other specific conditions accepted by the Department under Non-Liability Health
Care arrangements.

When do I use my white card?
Please ensure you present your white card whenever you receive medical and/or other
health treatment in Australia including pharmaceuticals that relate to your specific condition/s.

Wil  I be charged for treatment?
Generally, your health care provider wil  invoice DVA directly for the services covered by the
card and you wil  not be out of pocket. There are some exceptions which include certain high
cost dental and home care services, optical items and pharmaceuticals where you pay a fee
for each prescription (up to the Medicare Safety Net level).

Before using your white card please:
• CHECK that the personal details on the front
of the card are correct. If they are incorrect,
please return the card with the corrections
identified to the Department of Veterans’ Affairs
GPO BOX 9998 in your capital city. Your details
wil  be corrected and a replacement card wil  be
sent to you.
• SIGN the card on the space provided on the
back of the card.
• READ the conditions of use printed on the
back of the card and the information contained
over the page.
If all of your details are correct please cut up
and destroy your old white card and commence
using your new card.

THIS IS YOUR REPATRIATION HEALTH CARD

Does my doctor have to get approval before providing treatment?
There are some services that require DVA approval BEFORE THE SERVICE IS PROVIDED.
It is a good idea to ask your treating health care provider if they need DVA approval to carry
out the proposed treatment. Otherwise, there is a risk that you may be required to pay for the
service. If you are unsure, please ask your treating health care provider to check with DVA.

What happens if my eligibility changes?
DVA wil  notify you and, where appropriate, ask you to destroy your card. It is il egal to
continue to use it once your eligibility has changed and DVA has requested the card to be
destroyed. A breach of the use of the terms and conditions of your card could result in DVA
seeking to recover costs incurred. Please be aware that entitlement to your card cannot be
passed to your spouse in the event of your death.

What happens if my card expires or is lost?
Before your card is due to expire a new card wil  be sent to you. If you lose your card, please
contact DVA immediately to have a replacement card issued.

Can I use my card anywhere in Australia and overseas?
Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you are travelling within Australia, contact your local DVA office if you require
details of the nearest health care provider who accepts DVA clients. If you are travelling
overseas, the card covers the cost of treatment for your accepted disabilities only. Please
contact DVA BEFORE you travel.

Sharing your information with others
By using this card, you consent to DVA collecting information regarding the details of any
treatment, treatment related services and financial information associated with the card’s
use and acknowledge that your personal information may be used by DVA, collected from
or provided to other parties, including the following:
•  the Australian Government Department of Human Services to assign you an
Individual Healthcare Identifier for the purpose of administering the eHealth record
system; and
•  medical and health professionals, including health practitioners, hospitals, and
health, rehabilitation and home care providers, for the purpose of providing
treatment and services and to assess potentially hazardous dosages and/or
medicine combinations.

For more information about how DVA manages personal information please visit
www.dva.gov.au/privacy.htm, or phone 133 254 (regional callers 1800 555 254) or email
xxxxxxx@xxx.xxx.xx and request a copy of our Privacy Policy.

How do I contact DVA?
BY PHONE: General Enquiries; 133 254
Non-metropolitan cal ers; 1800 555 254

POST: PO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local Veterans’ Access Network (VAN) or DVA office, please
phone DVA on the phone numbers listed above or at www.dva.gov.au. Additional information
on health care and services is available from your nearest DVA Office or via the internet at
www.dva.gov.au.

Dear <title> <fname> <surname>

You have requested to receive the latest Veterans’ Medicines Advice
and Therapeutics Education Services program (Veterans’ MATES) topic
electronically. This program is to support you and your healthcare team
with the most up-to-date health and medicines information.

Dry or itchy skin is a common problem that can be very uncomfortable
for many. Something as simple as using an appropriate daily moisturiser
morning and night can real y help your skin feel supple and moisturised.
I have attached an information brochure Dry or itchy skin? Top tips to
help here.

If you are experiencing dry itchy skin, I encourage you to have a look at
the attached brochure and talk to your GP and pharmacist about which
moisturisers are suitable to use. If your GP has prescribed a steroid
cream, the brochure provides information about how to use the correct
amount.

Please not that participation is voluntary, and you are free to withdraw at
any time. You can help us improve our services to you by completing
this survey: Response form. The information contained in this email and
response form wil  not in any way affect your entitlements from DVA.

If you have any questions about the information please contact 1800
VETERAN (1800 838 372). When prompted say “Veterans’ MATES”.

Yours sincerely


Professor Jenny Firman
Chief Health Officer
Department of Veterans’ Affairs
If you no longer wish to receive this material electronical y or wish to withdraw from the program,
please reply to this email.

Your Repatriation Pharmaceutical Benefits Card (orange card) enables you to access the
extended range of medicines and other items (eg wound dressings) listed on the Repatriation
Pharmaceutical Benefits Scheme (RPBS), at the concessional rate.

Your card contains a magnetic stripe which has been encoded with the following details: your
name, address, file number, card type (eg orange) and date of birth.

Sharing information with others:

By taking delivery of your new Repatriation Health Care Card you acknowledge that:

1. Department of Veterans’ Affairs (DVA) may disclose some of your personal information to
Medicare Australia for the purpose of assigning you an Individual Healthcare Identifier;
2. DVA may provide:
information to a contracted organisation on the nature and/or quantity of medicines prescribed
to you for the purpose of assessing potentially hazardous dosages and/or medicine
combinations; and

your doctor(s) with advice on the nature and/or quantity of medicines prescribed to you,
including advice of potentially hazardous dosages and/or medicine combinations.

Before using your orange card please:

• CHECK that the personal details on the front
of the card are correct. If they are incorrect,
please return the card with the corrections
identified to the Department of Veteran’s
Affairs PO BOX 9998 in your capital city.
Your details wil  be corrected and a
replacement card wil  be sent to you.
• SIGN the card on the space provided on the
back of the card.
• READ the conditions of use printed on the
back of the card and the information
contained over the page.

If all of your details are correct please cut up
and destroy your old orange card and
commence using your new card.

THIS IS YOUR REPATRIATION BENEFITS CARD

NOTE: This card does not entitle you to any medical or other health care treatment.

P01534A March 2010

ABOUT YOUR CARD

When do I use my orange card?

Please present your orange card to your doctor, medical specialist, dentist and pharmacist
whenever you have medicines prescribed and dispensed.

Wil  I be charged for my prescriptions?

You wil  pay a co-payment for your medicines at a concessional rate for each prescription item
up to the safety net limit. When the safety net limit is reached, there are no further co-payment
charges for prescribed items for that calendar year.

Which card should I use if I have both an ORANGE Card and a WHITE card?

Your white card entitles you to treatment as well as medicines associated with your accepted
conditions. If you are being treated for an accepted condition you should present your WHITE
card to your doctor and pharmacist. For all other prescribed items use your ORANGE card.

Can I use my card anywhere in Australia and overseas?

Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you need prescribed items within Australia, present your orange card along with
your prescription to any pharmacy.

What happens if my card expires or is lost?

Before your card is due to expire a new card wil  be sent to you. If you lose your card, please
contact DVA immediately to have a replacement card issued.

How do I contact DVA?

BY PHONE: General Enquiries; 133 254
Non-metropolitan callers; 1800 555 254
VAN Network; 1300 551 918

POST: PO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local VAN or DVA office, please phone DVA on the phone
numbers listed above or check on the internet at: www.dva.gov.au

Additional information on health care and services is available from your nearest DVA Office or
via the internet at: www.dva.gov.au
P01534A March 2010

Your Repatriation Health Card – For Specific Conditions (white card), enables you to
access health care and associated services for war or service related conditions. On
application, veterans of Australian Forces may also be issued a white card to receive treatment
for malignant cancer, pulmonary tuberculosis and post traumatic stress disorder, irrespective
of whether these conditions are accepted as being related to service.

Your card contains a magnetic stripe which has been encoded with the following details: your
name, address, file number, card type (eg white) and date of birth.

Sharing information with others:

By taking delivery of your new Repatriation Health Care Card you acknowledge that:

1. Department of Veterans’ Affairs (DVA) may disclose some of your personal information to
Medicare Australia for the purpose of assigning you an Individual Healthcare Identifier;
2. DVA may provide:
information to a contracted organisation on the nature and/or quantity of medicines prescribed
to you for the purpose of assessing potentially hazardous dosages and/or medicine
combinations; and

your doctor(s) with advice on the nature and/or quantity of medicines prescribed to you,
including advice of potentially hazardous dosages and /or medicine combinations.

Before using your white card please:

• CHECK that the personal details on the front
of the card are correct. If they are incorrect,
please return the card with the corrections
identified to the Department of Veteran’s
Affairs PO BOX 9998 in your capital city.
Your details wil  be corrected and a
replacement card wil  be sent to you.
• SIGN the card on the space provided on the
back of the card.
• READ the conditions of use printed on the
back of the card and the information
contained over the page.

If all of your details are correct please cut up
and destroy your old white card and
commence using your new card.

THIS IS YOUR REPATRIATION HEALTH CARD

ABOUT YOUR CARD

When do I use my white card?

Please ensure you present your white card whenever you receive medical and/or other health
treatment including pharmaceuticals that relate to your specific condition/s.

Wil  I be charged for treatment of my specific condition/s?

Generally, your health care provider wil  bil  DVA directly for the services covered by the card
and you wil  not be out of pocket. There are some exceptions which include: certain high cost
dental services, optical items home care services and pharmaceuticals, where you pay a fee
for each prescription (up to the Medicare Safety Net level).

Do I have to get approval before receiving treatment for my specific condition/s?

There are some services that require DVA approval BEFORE THE SERVICE IS PROVIDED.
It is a good idea to ask your treating health care provider if they need DVA approval to carry
out the proposed treatment. Otherwise, there is a risk that you may be required to pay for the
service. If you are unsure, please ask your treating health care provider to check with DVA on
1300 550 457 or ring your nearest DVA or VAN office on
1300 551 918.

Can I use my card anywhere in Australia and overseas?

Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you are travelling within Australia, contact your local DVA office if you require
details of the nearest health care provider who accepts DVA clients.

If you are travelling overseas treatment is limited to your accepted disabilities only. Please
contact DVA BEFORE you travel.

What happens if my eligibility changes?

DVA wil  notify you and, where appropriate, ask you to destroy your card and/or issue a new
card. It is il egal to continue to use the card once your eligibility has changed and DVA has
requested the card to be destroyed.

What happens if my card expires or is lost?

Before your card is due to expire a new card wil  be sent to you. If you lose your card, please
contact DVA immediately to have a replacement card issued.

How do I contact DVA?

BY PHONE: General Enquiries; 133 254
Non-metropolitan callers; 1800 555 254
VAN Network; 1300 551 918

POST: PO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local VAN or DVA office, please phone DVA on the phone
numbers listed above or check on the internet at: www.dva.gov.au

Additional information on health care and services is available from your nearest DVA Office or
via the internet at: www.dva.gov.au

VAN Office Locations
Local Veterans’ Affairs Network (VAN) Office
1300 55 1918

Canberra ACT
Townsvil e QLD
10 Moore Street, Canberra City
150 Walker Street
Telephone: (02) 6225 4600
Telephone: (07) 4722 3333

Gosford NSW
Adelaide SA
Suite 1, 250 Mann Street
Blackburn House, 199 Grenfell Street
Telephone: (02) 4323 4945
Telephone: (08) 8290 0403

Lismore NSW
Hobart Tas
Office 6, Level 1, Conway Court
21 Kirksway Place, Battery Point
Molesworth Street (opposite Memorial Baths)
Telephone: (03) 6221 6628
Telephone: (02) 6622 4481

Newcastle NSW
Bairnsdale VIC
Ground floor, 6 Auckland Street, Newcastle West
49 McCul och Street
Telephone: (02) 4926 2733
Telephone: (03) 5153 1120

Parramatta NSW
Bal arat VIC
Shop 3, The Octagon Centre, 99 Phil ip Street
12 Dawson Street South
Telephone: (02) 9893 9892
Telephone: (03) 5331 3844

Sydney NSW
Frankston VIC
1st floor, Tower B, Centennial Plaza
Suite 2, Level 1, 54-58 Wells Street
280 Elizabeth Street, Surry Hil s
Telephone: (03) 9783 7312
Telephone: (02) 9213 7900

Tweed Heads NSW
Geelong VIC
Shop 45, Centro Tweed, Cnr Wharf & Bay Streets
200 Malop Street
Telephone: (07) 5536 2933
Telephone: (03) 5221 8963

Wollongong NSW
Melbourne VIC
Commonwealth Offices, 43 Burel i Street
300 Latrobe Street
Telephone: (02) 4298 9992
Telephone: (03) 9284 6221

Darwin NT
Morwell VIC
Civic Plaza, Ground Floor
10 George Street
2 Chung Wah Terrace, Palmerston
Telephone: (03) 5133 0177
Telephone: (08) 8935 1444

Brisbane QLD
Warrnambool VIC
259 Queen Street
1/rear 76 Henna Street
Telephone: (07) 3223 8475
Telephone: (03) 5562 9900

Gold Coast QLD
Wodonga VIC
12 Short Street, Southport
81 Hume Street
Telephone: (07) 5571 1549
Telephone: (02) 6056 4321

Sunshine Coast QLD
Perth WA
129 Horton Parade, Maroochydore
AMP Building, 140 St George’s Terrace
Telephone: (07) 5479 5112
Telephone: (08) 9366 8444

Toowoomba QLD
99 Russel Street
07
Telephone: (07) 4638 1555

P01543 04/

In addition to the above VAN offices, DVA also has a number of contracted
service sites, for more details ring 1300 55 1918 to connect with your nearest VAN office.

Your Repatriation Health Card identifies you as being eligible for health care and services through arrangements
the Repatriation Commission has with registered health care providers.
By using this card the person named consents to disclosure to DVA of the details of any information relating to
benefits obtained and financial information associated with its use and warrants that any services claimed for
that use have been provided.
Before using your Repatriation Health Card please:
•  CHECK that the personal details on the front of the  •  READ carefully the conditions of use printed on the
card are correct. If they are incorrect, please send
back of the card and the instructions in the enclosed
the card and corrections to the Department’s State
leaflet.
Office at PO BOX 9940 in your capital city. A correct
replacement card wil  be sent to you.
•  Your card contains a magnetic strip which has been
encoded with the card details.
•  SIGN the card in the space provided on the back of
the card.

Please cut up and destroy your old Gold or White Repatriation Health Card and commence using your new card.
Other Departmental information on health care and services is available from your nearest Departmental State
Office located in your capital city.

Please let us know immediately if you change your address or LOSE your card

This is your Repatriation Health Card

Your Repatriation Health Card – For Al  Conditions within Australia (gold card),
enables you to access health care and associated services for all your health care needs
within Australia. The Department of Veterans’ Affairs (DVA) has arrangements with
registered health care providers to provide you with a comprehensive range of medical,
hospital, pharmaceutical, dental and allied health services, along with travel assistance to
and from the health care facilities where you are receiving treatment within Australia.

Your card contains a magnetic stripe which has been encoded with the following details:
your name, address, file number, card type (eg gold) and date of birth.

Sharing information with others:

By taking delivery of your new Repatriation Health Care Card you acknowledge that:

1. DVA may disclose some of your personal information to Medicare Australia for the
purpose of assigning you an Individual Healthcare Identifier;
2. DVA may provide:
information to a contracted organisation on the nature and/or quantity of medicines
prescribed to you for the purpose of assessing potentially hazardous dosages and/or
medicine combinations; and

your doctor(s) with advice on the nature and/or quantity of medicines prescribed to you,
including advice of potentially hazardous dosages and/or medicine combinations.

Before using your gold card please:

• CHECK that the personal details on the front
of the card are correct. If they are incorrect,
please return the card with the corrections
identified to the Department of Veteran’s
Affairs PO BOX 9998 in your capital city.
Your details wil  be corrected and a
replacement card wil  be sent to you.
• SIGN the card on the space provided on the
back of the card.
• READ the conditions of use printed on the
back of the card and the information
contained over the page.

If all of your details are correct please cut up
and destroy your old gold card and
commence using your new card.
THIS IS YOUR REPATRIATION HEALTH CARD

ABOUT YOUR CARD

When do I use my gold card?

Please ensure you present your gold card whenever you receive medical and/or other
health treatment including pharmaceuticals within Australia.

Wil  I be charged for treatment?

Generally, your health care provider wil  bil  DVA directly for the services covered by the
card and you wil  not be out of pocket. There are some exceptions which include: certain
high cost dental services, optical items home care services and pharmaceuticals, where
you pay a fee for each prescription (up to the Medicare Safety Net level).

Do I have to get approval before receiving treatment?

There are some services that require DVA approval BEFORE THE SERVICE IS
PROVIDED. It is a good idea to ask your treating health care provider if they need DVA
approval to carry out the proposed treatment. Otherwise, there is a risk that you may be
required to pay for the service. If you are unsure, please ask your treating health care
provider to check with DVA on 1300 550 457 or ring your nearest DVA or VAN office on
1300 551 918.

Can I use my card anywhere in Australia and overseas?

Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you are travelling within Australia, contact your local DVA office if you require
details of the nearest health care provider who accepts DVA clients.

If you are travelling overseas treatment is limited to your accepted disabilities only. Please
contact DVA BEFORE you travel.

What happens if my eligibility changes?

DVA wil  notify you and, where appropriate, ask you to destroy your card. It is il egal to
continue to use the card once your eligibility has changed and DVA has requested the
card to be destroyed.

What happens if my card expires or is lost?

Before your card is due to expire a new card wil  be sent to you. If you lose your card,
please contact DVA immediately to have a replacement card issued.

How do I contact DVA?

BY PHONE: General Enquiries; 133 254
Non-metropolitan callers; 1800 555 254
VAN Network; 1300 551 918

POST: PO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local VAN or DVA office, please phone DVA on the phone
numbers listed above or check on the internet at: www.dva.gov.au

Additional information on health care and services is available from your nearest DVA
Office or via the internet at: www.dva.gov.au

Your Repatriation Health Card – for Specific Conditions (white card), enables you to
access health care and associated services for:
  •  war or service related conditions that have been accepted by the Department; and/or
•  other specific conditions accepted by the Department under Non-Liability Health
Care arrangements.

When do I use my white card?
Please ensure you present your white card whenever you receive medical and/or other
health treatment in Australia including pharmaceuticals that relate to your specific condition/s.

Wil  I be charged for treatment?
Generally, your health care provider wil  invoice DVA directly for the services covered by the
card and you wil  not be out of pocket. There are some exceptions which include certain high
cost dental and home care services, optical items and pharmaceuticals where you pay a fee
for each prescription (up to the Medicare Safety Net level).

Before using your white card please:
• CHECK that the personal details on
the front of the card are correct. If they
are incorrect, please return the card
with the corrections identified to the
Department of Veterans’ Affairs GPO
BOX 9998 in your capital city. Your
details wil  be corrected and a
replacement card wil  be sent to you.
• SIGN the card on the space provided
on the back of the card.
• READ the conditions of use printed
on the back of the card and the
information contained over the page.
If all of your details are correct please
cut up and destroy your old white card
and commence using your new card.

THIS IS YOUR REPATRIATION HEALTH CARD

Does my doctor have to get approval before providing treatment?
There are some services that require DVA approval BEFORE THE SERVICE IS PROVIDED.
It is a good idea to ask your treating health care provider if they need DVA approval to carry
out the proposed treatment. Otherwise, there is a risk that you may be required to pay for the
service. If you are unsure, please ask your treating health care provider to check with DVA.

What happens if my eligibility changes?
DVA wil  notify you and, where appropriate, ask you to destroy your card. It is il egal to
continue to use it once your eligibility has changed and DVA has requested the card to be
destroyed. A breach of the use of the terms and conditions of your card could result in DVA
seeking to recover costs incurred. Please be aware that entitlement to your card cannot be
passed to your spouse in the event of your death.

What happens if my card expires or is lost?
Before your card is due to expire a new card wil  be sent to you. If you lose your card, please
contact DVA immediately to have a replacement card issued.

Can I use my card anywhere in Australia and overseas?
Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you are travelling within Australia, contact your local DVA office if you require
details of the nearest health care provider who accepts DVA clients. If you are travelling
overseas, the card covers the cost of treatment for your accepted disabilities only. Please
contact DVA BEFORE you travel.

Sharing your information with others
By using this card, you consent to DVA collecting information regarding the details of any
treatment, treatment related services and financial information associated with the card’s
use and acknowledge that your personal information may be used by DVA, collected from
or provided to other parties, including the following:
•  the Australian Government Department of Human Services to assign you an
Individual Healthcare Identifier for the purpose of administering the eHealth record
system; and
•  medical and health professionals, including health practitioners, hospitals, and
health, rehabilitation and home care providers, for the purpose of providing
treatment and services and to assess potentially hazardous dosages and/or
medicine combinations.

For more information about how DVA manages personal information please visit
www.dva.gov.au/privacy.htm, or phone 133 254 (regional callers 1800 555 254) or email
xxxxxxx@xxx.xxx.xx and request a copy of our Privacy Policy.

How do I contact DVA?
BY PHONE: General Enquiries; 133 254
Non-metropolitan callers; 1800 555 254

POST: PO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local Veterans’ Access Network (VAN) or DVA office, please
phone DVA on the phone numbers listed above or at www.dva.gov.au. Additional information
on health care and services is available from your nearest DVA Office or via the internet at
www.dva.gov.au.

Your Repatriation Health Card – For Al  Conditions within Australia (gold card), enables
you to access health care and associated services for all your health care needs within
Australia. The Department of Veterans’ Affairs (DVA) has arrangements with registered
health care providers to provide you with a comprehensive range of medical, hospital,
pharmaceutical, dental and allied health services, along with travel assistance to and from
the health care facilities where you are receiving treatment within Australia. Your card
contains a magnetic stripe which has been encoded with the following details: your name,
file number and card type (e.g. gold).

When do I use my gold card?
Please ensure you present your gold card whenever you receive medical and/or other health
treatment including pharmaceuticals within Australia.

Wil  I be charged for treatment?
Generally, your health care provider wil  invoice DVA directly for the services covered by the
card and you wil  not be out of pocket. There are some exceptions which include certain high
cost dental and home care services, optical items and pharmaceuticals where you pay a fee
for each prescription (up to the Medicare Safety Net level).

Before using your gold card please:
• CHECK that the personal details on the front
of the card are correct. If they are incorrect,
please return the card with the corrections
identified to the Department of Veterans’ Affairs
GPO BOX 9998 in your capital city. Your details
wil  be corrected and a replacement card wil  be
sent to you.
• SIGN the card on the space provided on the
back of the card.
• READ the conditions of use printed on the
back of the card and the information contained
over the page.
If all of your details are correct please cut up
and destroy your old gold card and commence
using your new card.
THIS IS YOUR REPATRIATION HEALTH CARD
Do I have to get approval before receiving treatment?

There are some services that require DVA approval BEFORE THE SERVICE IS PROVIDED.
It is a good idea to ask your treating health care provider if they need DVA approval to carry
out the proposed treatment. Otherwise, there is a risk that you may be required to pay for the
service. If you are unsure, please ask your treating health care provider to check with DVA.

What happens if my eligibility changes?
DVA wil  notify you and, where appropriate, ask you to destroy your card. It is il egal to
continue to use it once your eligibility has changed and DVA has requested the card to be
destroyed. A breach of the use of the terms and conditions of your card could result in DVA
seeking to recover costs incurred. Please be aware that entitlement to your card cannot be
passed to your spouse in the event of your death.

What happens if my card expires or is lost?
Before your card is due to expire a new card wil  be sent to you. If you lose your card, please
contact DVA immediately to have a replacement card issued.

Can I use my card anywhere in Australia and overseas?
Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you are travelling within Australia, contact your local DVA office if you require
details of the nearest health care provider who accepts DVA clients. If you are travelling
overseas, the card covers the cost of treatment for your accepted disabilities only. Please
contact DVA BEFORE you travel.

Sharing your information with others
By using this card, you consent to DVA collecting information regarding the details of any
treatment, treatment related services and financial information associated with the card’s
use and acknowledge that your personal information may be used by DVA, collected from
or provided to the following parties:
•  the Australian Government Department of Human Services to assign you an
Individual Healthcare Identifier for the purpose of administering the eHealth record
system; and
•  medical and health professionals, including health practitioners, hospitals, and
health, rehabilitation and home care providers, for the purpose of providing
treatment and services and to assess potentially hazardous dosages and/or
medicine combinations.

For more information about how DVA manages personal information please visit
www.dva.gov/privacy.htm, or phone 133 254 (regional callers 1800 555 254) or email
xxxxxxx@xxx.xxx.xx and request a copy of our Privacy Policy.

How do I contact DVA?
BY PHONE: General Enquiries; 133 254
Non-metropolitan callers; 1800 555 254
VAN Network; 1300 551 918

POST: GPO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local VAN or DVA office, please phone DVA on the phone
numbers listed above or at www.dva.gov.au. Additional information on health care and
services is available from your nearest DVA Office or via the internet at www.dva.gov.au.

VA002.1403

Your Repatriation Health Card – Totally & Permanently Incapacitated (gold card),
enables you to access health care and associated services for all your health care needs
within Australia. The Department of Veterans’ Affairs (DVA) has arrangements with
registered health care providers to provide you with a comprehensive range of medical,
hospital, pharmaceutical, dental and allied health services, along with travel assistance to
and from the health care facilities where you are receiving treatment within Australia. Your
card contains a magnetic stripe which has been encoded with the fol owing details: your
name, file number and card type (e.g. gold).

When do I use my gold card?
Please ensure you present your gold card whenever you receive medical and/or other health
treatment including pharmaceuticals within Australia.

Wil  I be charged for treatment?
Generally, your health care provider wil  invoice DVA directly for the services covered by the
card and you wil  not be out of pocket. There are some exceptions which include certain high
cost dental and home care services, optical items and pharmaceuticals where you pay a fee
for each prescription (up to the Medicare Safety Net level).

Before using your gold card please:
• CHECK that the personal details on the front
of the card are correct. If they are incorrect,
please return the card with the corrections
identified to the Department of Veterans’ Affairs
GPO BOX 9998 in your capital city. Your details
wil  be corrected and a replacement card wil  be
sent to you.
• SIGN the card on the space provided on the
back of the card.
• READ the conditions of use printed on the
back of the card and the information contained
over the page.
If all of your details are correct please cut up
and destroy your old gold card and commence
using your new card.
THIS IS YOUR REPATRIATION HEALTH CARD

Do I have to get approval before receiving treatment?
There are some services that require DVA approval BEFORE THE SERVICE IS PROVIDED.
It is a good idea to ask your treating health care provider if they need DVA approval to carry
out the proposed treatment. Otherwise, there is a risk that you may be required to pay for the
service. If you are unsure, please ask your treating health care provider to check with DVA.

What happens if my eligibility changes?
DVA wil  notify you and, where appropriate, ask you to destroy your card. It is il egal to
continue to use it once your eligibility has changed and DVA has requested the card to be
destroyed. A breach of the use of the terms and conditions of your card could result in DVA
seeking to recover costs incurred. Please be aware that entitlement to your card cannot be
passed to your spouse in the event of your death.

What happens if my card expires or is lost?
Before your card is due to expire a new card wil  be sent to you. If you lose your card, please
contact DVA immediately to have a replacement card issued.

Can I use my card anywhere in Australia and overseas?
Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you are travelling within Australia, contact your local DVA office if you require
details of the nearest health care provider who accepts DVA clients. If you are travelling
overseas, the card covers the cost of treatment for your accepted disabilities only. Please
contact DVA BEFORE you travel.

Sharing your information with others
By using this card, you consent to DVA collecting information regarding the details of any
treatment, treatment related services and financial information associated with the card’s
use and acknowledge that your personal information may be used by DVA, collected from
or provided to the following parties:
•  the Australian Government Department of Human Services to assign you an
Individual Healthcare Identifier for the purpose of administering the eHealth record
system; and
•  medical and health professionals, including health practitioners, hospitals, and
health, rehabilitation and home care providers, for the purpose of providing
treatment and services and to assess potentially hazardous dosages and/or
medicine combinations.

For more information about how DVA manages personal information please visit
www.dva.gov/privacy.htm, or phone 133 254 (regional callers 1800 555 254) or email
xxxxxxx@xxx.xxx.xx and request a copy of our Privacy Policy.

How do I contact DVA?
BY PHONE: General Enquiries; 133 254
Non-metropolitan callers; 1800 555 254
VAN Network; 1300 551 918

POST: GPO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local VAN or DVA office, please phone DVA on the phone
numbers listed above or at www.dva.gov.au. Additional information on health care and
services is available from your nearest DVA Office or via the internet at www.dva.gov.au.
VA001.1403

GPO Box 9998, Brisbane QLD 4001


DHSVA001.v7.02 | «BARC» | «SEQ»
«ADRN»

«ADR1»

«ADR2»

«ADR3»
«ADR4»

Here is your Veteran Gold Card
You can use this card to access clinically needed medical treatment in Australia, including:
  Hospital or day procedure treatment
  Allied health treatment
  GP or specialist treatment
  Some dental and optical treatment
  Medications at the concession rate
  Community nursing
  Pathology and medical imaging.
You may also be eligible for certain other services and support, such as:
  Counselling
  Home help and care services
  Travel to and from medical appointments
  Medical aids, equipment and modifications.
How to use your Veteran Gold Card
Show your card whenever you visit your health care provider. Medical treatment is usually covered by DVA if
you see a provider who accepts your Gold Card. We may need to approve some services before you receive
them. Go to www.dva.gov.au/gold-card for more information.
What you need to do
  Check the card details on the front and if they
are incorrect, return the card to us at GPO
Box 9998, Brisbane QLD 4001 with the right
details. We will send you a new card.
  If the card details are correct, read the
conditions of use on the back of the card and
sign in the space provided. You can now start
using your Gold Card.
  Destroy your old card if you have one.

Using your card when travelling
You can use your Gold Card anywhere in Australia.
You cannot use your Gold Card overseas. You may make a claim for medical expenses you paid for while
overseas but only for DVA-accepted conditions and if a medical professional has assessed there was a clinical
need. We cannot guarantee that all claims will be paid so it is important to read the conditions at
www.dva.gov.au/OS-medical before you leave.
What you need to know
  Your card is only for you and cannot be used by your family members.
  Your Gold Card’s expiry date is shown on the front of the card. You will receive a replacement card
approximately 1 month before the current one expires.
  Please let us know if your address or other contact details change.
  Please let us know if your card is lost or stolen.
  If your card is damaged, you can order a new one online through DVA’s MyService or by calling us on
1800 VETERAN (1800 838 372).
If you have any questions about your Gold Card
Go to www.dva.gov.au/general-enquiries or www.dva.gov.au/myservice and follow the prompts to send us
a message. You can also phone 1800 VETERAN (1800 838 372) and say ‘Gold Card’ when we ask why you are
calling. Or visit a DVA office to talk to someone in person. Go to www.dva.gov.au/dva-offices to find an
office near you.
Open Arms Veterans & Families Counselling
Current and ex-serving ADF members and their families can call Open Arms on 1800 011 046 or go to
www.OpenArms.gov.au for 24-hour free and confidential counselling and support.
Your personal information
The privacy and security of your personal information is important to us, and is protected by law. We need
to collect, use and disclose information generated from using your DVA Veteran Card to administer and
process treatment and payments, and to provide services to you. We may also use or disclose this personal
information for public health purposes such as research and investigations, or to improve the wellbeing,
treatment, services and outcomes for veterans.
By using this DVA Veteran Card you consent to us collecting, using and disclosing information about its use.
You also acknowledge DVA may disclose your personal information to third parties, including Services
Australia and medical and health professionals, in accordance with our privacy policy.
If you have no objections to your personal information being used for research or other public health purposes,
you do not need to do anything. We will continue to collect, use and disclose your personal information based
on an understanding that you do not object.
If you do object to your personal information being used for these purposes, please email us at
xxxxxxx.xxxxxxxxx@xxx.xxx.xx or go to www.dva.gov.au/general-enquiries and follow the prompts to send us a
message. You can also ask your delegate or nominated contact (if you have one) to call or write to us.
Go to www.dva.gov.au/privacy to see DVA’s privacy policy.

VA001.2008

GPO Box 9998, Brisbane QLD 4001

DHSVA004.v7.02 | «BARC» | «SEQ»
«ADRN»

«ADR1»

  «ADR2»

«ADR3»
«ADR4»

Here is your Veteran Orange Card
You can use this card to access prescription medicines, wound care items and nutritional supplements at a
concession rate at pharmacies in Australia.
When buying prescription items, you will need to pay the concessional rate for each one until you reach your
Safety Net Threshold for the calendar year.
If you choose a non-generic brand, you may need to pay an additional amount. Talk to your pharmacist to find
out more about the cost of different medicines.
The Orange Card cannot be used for medical or other healthcare treatment.
How to use your Veteran Orange Card
When you visit your doctor for a prescription, show your Orange Card so they can prescribe for you through
the Repatriation Pharmaceutical Benefits Scheme (RPBS).
You also need to show your Orange Card when you take your prescription to the pharmacy. If you do not
show your card, you may be charged more and the purchase may not count towards your RPBS Safety Net
Threshold.
What you need to do
Before using your card, check the personal details on the front.
  If the card details are incorrect, return
the card to us at GPO Box 9998, Brisbane
QLD 4001 with the right details. We will
send you a new card.
  If the card details are correct, read the
conditions of use on the back of the card
and sign in the space provided. You can
now start using your Orange Card.
  Destroy your old card if you have one.

Using your card when travelling
You can only use your Orange Card in Australia. Your card cannot be used when you are travelling overseas.
What you need to know
  Your card is only for you and cannot be used by your family members.
  Your Orange Card’s expiry date is shown on the front of the card. You will receive a replacement card
approximately 1 month before the current one expires.
  Please let us know if your address or other contact details change.
  Please let us know if your card is lost or stolen.
  If your card is damaged, you can order a new one online through DVA’s MyService or by calling us on
1800 VETERAN (1800 838 372).
If you have any questions about your Orange Card
Go to www.dva.gov.au/general-enquiries or www.dva.gov.au/myservice and follow the prompts to send us
a message. You can also phone 1800 VETERAN (1800 838 372) and say ‘Orange Card’ when we ask why you
are calling. Or visit a DVA office to talk to someone in person. Go to www.dva.gov.au/dva-offices to find an
office near you.
If you need help or support
Call us on 1800 VETERAN (1800 838 372) or go to our homepage at www.dva.gov.au for information about
counselling and support services you can access if needed.
Your personal information
The privacy and security of your personal information is important to us, and is protected by law. We need
to collect, use and disclose information generated from using your DVA Veteran Card to administer and
process treatment and payments, and to provide services to you. We may also use or disclose this personal
information for public health purposes such as research and investigations, or to improve the wellbeing,
treatment, services and outcomes for veterans.
By using this DVA Veteran Card you consent to us collecting, using and disclosing information about its use.
You also acknowledge DVA may disclose your personal information to third parties, including Services
Australia and medical and health professionals, in accordance with our privacy policy.
If you have no objections to your personal information being used for research or other public health purposes,
you do not need to do anything. We will continue to collect, use and disclose your personal information based
on an understanding that you do not object.
If you do object to your personal information being used for these purposes, please email us at
xxxxxxx.xxxxxxxxx@xxx.xxx.xx or go to www.dva.gov.au/general-enquiries and follow the prompts to send us a
message. You can also ask your delegate or nominated contact (if you have one) to call or write to us.
Go to www.dva.gov.au/privacy to see DVA’s privacy policy.

VA004.2008

GPO Box 9998, Brisbane QLD 4001

DHSVA003.v7.02 | «BARC» | «SEQ»

«ADRN»

«ADR1»
«ADR2»

  «ADR3»

«ADR4»

Here is your Veteran White Card
The Veteran White Card covers you for clinically needed medical treatment in Australia for your DVA-accepted
service-related injuries or conditions. This may include:
  Hospital or day procedure treatment
  Medications at the concession rate
  Allied health treatment
  Community nursing
  GP or specialist treatment
  Pathology and medical imaging
  Some dental and optical treatment
You may also be eligible for certain other services and support for your conditions, including:
  Travel to and from medical appointments
  Counselling
  Medical aids, equipment and modifications
  Home help and care services
The Veteran White Card will also cover treatment for mental-health conditions by a mental-health provider
for veterans with continuous full-time service and certain reserve service. It may also cover treatment for
cancer (malignant neoplasm) and pulmonary tuberculosis in specific situations. Call us or go to
www.dva.gov.au/NLHC-treatment for more information.
What you need to do
Check the personal details on the front of your card. If they are incorrect, return the card to us at GPO Box
9998, Brisbane QLD 4001 with the right details. We will send you a new card.
If the card details are correct, read the conditions of use on the back and sign in the space provided. You can
now start using your card. Destroy your old card if you have one.
How to use your White Card
Show your card whenever you visit a healthcare
provider for the conditions it covers. Medical
treatment is usually covered by DVA if the provider
accepts your White Card.
We may need to approve some services before you
receive them. Go to www.dva.gov.au/white-card
for more information.

Using your card when travelling
You can use your White Card anywhere in Australia for DVA-accepted conditions it covers.
You cannot use your White Card overseas. You may make a claim for medical expenses you paid for while
overseas but only for DVA-accepted conditions and if a medical professional has assessed there was a clinical
need. We cannot guarantee that all claims will be paid so it is important to read the conditions at
www.dva.gov.au/OS-medical before you leave.
What you need to know
  Your card is only for you and cannot be used by your family members.
  Your White Card’s expiry date is on the front of the card. You will receive a replacement card
approximately 1 month before the current one expires.
  Please let us know if your address or other contact details change.
  Please let us know if your card is lost or stolen.
  If your card is damaged, you can order a new one online through DVA’s MyService or by calling us on
1800 VETERAN (1800 838 372).
  We will contact you if your circumstances and eligibility for the White Card change.
If you have any questions about your White Card
Go to www.dva.gov.au/general-enquiries or www.dva.gov.au/myservice and follow the prompts to send us
a message. You can also phone 1800 VETERAN (1800 838 372) and say ‘White Card’ when we ask why you
are calling. Or visit a DVA office to talk to someone in person. Go to www.dva.gov.au/dva-offices to find an
office near you.
If you need counselling or support
Current and ex-serving ADF members and their families can call Open Arms Veterans & Families Counselling on
1800 011 046 or go to www.OpenArms.gov.au for 24-hour free and confidential counselling and support. If you
aren’t a current or ex-serving ADF member, you can call 1800 VETERAN (1800 838 372) or go to the
www.dva.gov.au homepage to find more services.
Your personal information
The privacy and security of your personal information is important to us and is protected by law. We need to
collect, use and disclose information generated from using your DVA Veteran Card to administer and process
treatment and payments, and to provide services to you. We may also use or disclose this personal
information for public health purposes such as research and investigations, or to improve the wellbeing,
treatment, services and outcomes for veterans.
By using this DVA Veteran Card you consent to us collecting, using and disclosing information about its use.
You also acknowledge DVA may disclose your personal information to third parties, including Services
Australia and medical and health professionals, in accordance with our privacy policy.
If you have no objections to your personal information being used for research or other public health purposes,
you do not need to do anything. We will continue to collect, use and disclose your personal information based
on an understanding that you do not object.
If you do object to your personal information being used for these purposes, please email us at
xxxxxxx.xxxxxxxxx@xxx.xxx.xx or go to www.dva.gov.au/general-enquiries and follow the prompts to send us a
message. You can also ask your delegate or nominated contact (if you have one) to call or write to us.
Go to www.dva.gov.au/privacy to see DVA’s privacy policy.

VA003.2008

GPO Box 9998, Brisbane QLD 4001

DHSVA001.v5.01 | «BARC» | «SEQ»
«ADRN»

«ADR1»

«ADR2»

«ADR3»

«ADR4»

Here is your Veteran Gold Card
You can use this card to access clinically needed medical treatment in Australia, including:
  Hospital or day procedure treatment
  Allied health treatment
  GP or specialist treatment
  Some dental and optical treatment
  Medications at the concession rate
  Community nursing
  Pathology and medical imaging.
You may also be eligible for certain other services and support, such as:
  Counselling
  Home help and care services
  Travel to and from medical appointments
  Medical aids, equipment and modifications.
What you need to do
Before using your card, check the personal details on the front.
  If the card details are incorrect, return
the card to us at GPO Box 9998, Brisbane
QLD 4001 with the right details. We will
send you a new card.
  If the card details are correct, read the
conditions of use on the back of the card
and sign in the space provided. You can
now start using your Gold Card.
  Destroy your old card if you have one.

How to use your Veteran Gold Card
Show your card whenever you visit your health care provider. Medical treatment is usually covered by DVA if
you see a provider who accepts your Gold Card.
We may need to approve some services before you receive them. Go to www.dva.gov.au/gold-card for more
information.
What you need to tell us
You must tell us about changes that could affect your eligibility for the Gold Card within 14 days. These changes
may be to your:
  Income or assets
  Relationship status or living arrangements.
If your circumstances change and you are no longer eligible for the Gold Card, we will send you a letter asking
you to stop using your card and to destroy it.
Using your card when travelling
You can use your Gold Card anywhere in Australia.
You cannot use your Gold Card overseas. You may make a claim for medical expenses you paid for while
overseas but only for approved conditions and if a medical professional has assessed there was a clinical need.
We cannot guarantee that all claims will be paid so it is important to read the conditions at
www.dva.gov.au/OS-medical before you leave.
What you need to know
  Your card is only for you and cannot be used by your family members.
  By using your card, you consent to us collecting information about your treatment.
  Your Gold Card’s expiry date is shown on the front of the card. You will receive a replacement card
approximately 1 month before the current one expires.
  If your card is lost, stolen or damaged you can order a new one online through DVA’s MyService or by
calling us on 1800 555 254.
If you want more information
If you have any questions about this letter you can go to www.dva.gov.au/general-enquiries or
www.dva.gov.au/myservice and follow the prompts to send us a message. You can also call us on
1800 555 254 and quote your DVA file number or visit a DVA office to talk to someone in person. Go to
www.dva.gov.au/dva-offices to find an office near you.
Open Arms Veterans & Families Counselling
Current and ex-serving ADF members and their families can call Open Arms on 1800 011 046 or go to
www.OpenArms.gov.au for 24-hour free and confidential counselling and support.

Internet: www.dva.gov.au
Phone: 1800 555 254
GPO Box 9998, Brisbane QLD 4001

VA001.2005

GPO Box 9998, Brisbane QLD 4001

DHSVA004.v5.01 | «BARC» | «SEQ»
«ADRN»

«ADR1»

«ADR2»

«ADR3»
«ADR4»

Here is your Veteran Orange Card
You can use this card to access prescription medicines, wound care items and nutritional supplements at a
concession rate at pharmacies in Australia.
When buying prescription items, you will need to pay $6.60 for each one until you reach your Safety Net
Threshold for the calendar year.
If you choose a non-generic brand, you may need to pay an additional amount. Talk to your pharmacist to find
out more about the cost of different medicines.
The Orange Card cannot be used for medical or other healthcare treatment.
How to use your Veteran Orange Card
When you visit your doctor for a prescription, show your Orange Card so they can prescribe for you through
the Repatriation Pharmaceutical Benefits Scheme (RPBS).
You also need to show your Orange Card when you take your prescription to the pharmacy. If you do not
show your card, you may be charged more and the purchase may not count towards your RPBS Safety Net
Threshold.
What you need to do
Before using your card, check the personal details on the front.
  If the card details are incorrect, return
the card to us at GPO Box 9998, Brisbane
QLD 4001 with the right details. We will
send you a new card.
  If the card details are correct, read the
conditions of use on the back of the card
and sign in the space provided. You can
now start using your Orange Card.
  Destroy your old card if you have one.

What you need to tell us
You must tell us about changes that could affect your eligibility for the Orange Card. Go to
www.dva.gov.au/what-to-tell-us for more information.
If your circumstances change and you are no longer eligible for the Orange Card, we will send you a letter
asking you to stop using your card and to destroy it.
Using your card when travelling
You can only use your Orange Card in Australia. Your card cannot be used when you are travelling overseas.
What you need to know
  Your card is only for you and cannot be used by your family members.
  By using your card, you consent to us collecting information about your treatment.
  Your Orange Card’s expiry date is shown on the front of the card. You will receive a replacement card
approximately 1 month before the current one expires.
  If your card is lost, stolen or damaged you can order a new one online through DVA’s MyService or by
calling us on 1800 555 254.
If you want more information
If you have any questions about this letter you can go to www.dva.gov.au/general-enquiries or
www.dva.gov.au/myservice and follow the prompts to send us a message. You can also call us on
1800 555 254 and quote your DVA file number or visit a DVA office to talk to someone in person. Go to
www.dva.gov.au/dva-offices to find an office near you.
If you need help or support
Call us on 1800 555 254 or go to our homepage at www.dva.gov.au for information about counselling and
support services you can access if needed.

Internet: www.dva.gov.au
Phone: 1800 555 254
GPO Box 9998, Brisbane QLD 4001

VA004.2005

How to use your TPI Veteran Gold Card
Show your card whenever you visit your health care provider. Medical treatment is usually covered by DVA if
you see a provider who accepts your Gold Card.
We may need to approve some services before you receive them. Go to www.dva.gov.au/gold-card for more
information.
What you need to tell us
You must tell us about changes that could affect your eligibility for the Gold Card within 14 days. These
changes may be to your:
  Income or assets
  Relationship status or living arrangements.
If your circumstances change and you are no longer eligible for the Gold Card, we will send you a letter
asking you to stop using your card and to destroy it.
Using your card when travelling
You can use your Gold Card anywhere in Australia.
You cannot use your Gold Card overseas. You may make a claim for medical expenses you paid for while
overseas but only for approved conditions and if a medical professional has assessed there was a clinical
need. We cannot guarantee that all claims will be paid so it is important to read the conditions at
www.dva.gov.au/OS-medical before you leave.
What you need to know
  Your card is only for you and cannot be used by your family members.
  By using your card, you consent to us collecting information about your treatment.
  Your Gold Card’s expiry date is shown on the front of the card. You will receive a replacement card
approximately 1 month before the current one expires.
  If your card is lost, stolen or damaged you can order a new one online through DVA’s MyService or by
calling us on 1800 555 254.
If you want more information
If you have any questions about this letter you can go to www.dva.gov.au/general-enquiries or
www.dva.gov.au/myservice and follow the prompts to send us a message. You can also call us on
1800 555 254 and quote your DVA file number or visit a DVA office to talk to someone in person. Go to
www.dva.gov.au/dva-offices to find an office near you.
Open Arms Veterans & Families Counselling
Current and ex-serving ADF members and their families can call Open Arms on 1800 011 046 or go to
www.OpenArms.gov.au for 24-hour free and confidential counselling and support.

Internet: www.dva.gov.au
Phone: 1800 555 254
GPO Box 9998, Brisbane QLD 4001
VA002.2005

GPO Box 9998, Brisbane QLD 4001

DHSVA003.v5.01 | «BARC» | «SEQ»

«ADRN»

«ADR1»
«ADR2»

«ADR3»

«ADR4»

Here is your Veteran White Card
The Veteran White Card covers you for clinically needed medical treatment in Australia for your accepted
service-related injuries or conditions. It also covers treatment for mental health conditions, cancer (malignant
neoplasm) and pulmonary tuberculosis.
This may include:
  Hospital or day procedure treatment
  Allied health treatment
  GP or specialist treatment
  Some dental and optical treatment
  Medications at the concession rate
  Community nursing
  Pathology and medical imaging.
You may also be eligible for certain other services and support for your conditions, including:
  Counselling
  Home help and care services
  Travel to and from medical appointments
  Medical aids, equipment and modifications.
What you need to do
Before using your card, check the personal details on the front.
  If the card details are incorrect, return
the card to us at GPO Box 9998, Brisbane
QLD 4001 with the right details. We will
send you a new card.
  If the card details are correct, read the
conditions of use on the back of the card
and sign in the space provided. You can
now start using your White Card.
  Destroy your old card if you have one.

How to use your Veteran White Card
Show your card whenever you visit a healthcare provider for the conditions it covers. Medical treatment is
usually covered by DVA if you see a provider who accepts your White Card.
We may need to approve some services before you receive them. Go to www.dva.gov.au/white-card for
more information.
Using your card when travelling
You can use your White Card anywhere in Australia for the conditions it covers.
You cannot use your White Card overseas. You may make a claim for medical expenses you paid for while
overseas but only for approved conditions and if a medical professional has assessed there was a clinical
need. We cannot guarantee that all claims will be paid so it is important to read the conditions at
www.dva.gov.au/OS-medical before you leave.
What you need to know
  Your card is only for you and cannot be used by your family members.
  By using your card, you consent to us collecting information about your treatment.
  Your White Card’s expiry date is on the front of the card. You will receive a replacement card
approximately 1 month before the current one expires.
  If your card is lost, stolen or damaged you can order a new one online through DVA’s MyService or by
calling us on 1800 555 254.
  If your circumstances change and you are no longer eligible for the White Card, we will send you a
letter asking you to stop using your card and to destroy it.
If you want more information
If you have any questions about this letter you can go to www.dva.gov.au/general-enquiries or
www.dva.gov.au/myservice and follow the prompts to send us a message. You can also call us on
1800 555 254 and quote your DVA file number or visit a DVA office to talk to someone in person. Go to
www.dva.gov.au/dva-offices to find an office near you.
Open Arms Veterans & Families Counselling
Current and ex-serving ADF members and their families can call Open Arms on 1800 011 046 or go to
www.OpenArms.gov.au for 24-hour free and confidential counselling and support.

Internet: www.dva.gov.au
Phone: 1800 555 254
GPO Box 9998, Brisbane QLD 4001

VA003.2005

Your Repatriation Pharmaceutical Benefits Card (orange card) enables you to access
the extended range of medicines and other items (eg wound dressings) listed on the
Repatriation Pharmaceuticals Benefits Scheme (RPBS), at the concessional rate. Your
card contains a magnetic stripe which has been encoded with the fol owing details: your
name, file number and card type (e.g. orange).

When do I use my orange Card?
Please ensure you present your orange card to your doctor, medical specialist, dentist and
pharmacist whenever you have medicines prescribed and dispensed.

Wil  I be charged for my prescriptions?
You wil  pay a co-payment for your medicines at a concessional rate for each prescription
item up to the safety net limit. When the safety net limit is reached, there are no further co-
payment charges for prescribed items for that calendar year.

Before using your orange card please:
• CHECK that the personal details on the front
of the card are correct. If they are incorrect,
please return the card with the corrections
identified to the Department of Veterans’ Affairs
GPO BOX 9998 in your capital city. Your details
wil  be corrected and a replacement card wil  be
sent to you.
• SIGN the card on the space provided on the
back of the card.
• READ the conditions of use printed on the
back of the card and the information contained
over the page.
If all of your details are correct please cut up
and destroy your old orange card and commence
using your new card.

THIS IS YOUR REPATRIATION HEALTH CARD

Which card should I use if I have both an ORANGE Card and WHITE Card?
Your white card entitles you to treatment as well as medicines associated with your accepted
conditions. If you are being treated for an accepted condition you should present your WHITE
card to your doctor or pharmacist. For all other prescribed items use your ORANGE card.

What happens if my eligibility changes?
DVA wil  notify you and, where appropriate, ask you to destroy your card. It is il egal to
continue to use it once your eligibility has changed and DVA has requested the card to be
destroyed. A breach of the use of the terms and conditions of your card could result in DVA
seeking to recover costs incurred. Please be aware that entitlement to your card cannot be
passed to your spouse in the event of your death.

What happens if my card expires or is lost?
Before your card is due to expire a new card wil  be sent to you. If you lose your card, please
contact DVA immediately to have a replacement card issued.

Can I use my card anywhere in Australia and overseas?
Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you need prescribed items within Australia, present your orange card along with
your prescription to any pharmacy.

Sharing your information with others
By using this card, you consent to DVA collecting information regarding the details of any
treatment, treatment related services and financial information associated with the card’s
use and acknowledge that your personal information may be used by DVA, collected from
or provided to the following parties:
•  the Australian Government Department of Human Services to assign you an
Individual Healthcare Identifier for the purpose of administering the eHealth record
system; and
•  medical and health professionals, including health practitioners, hospitals, and
health, rehabilitation and home care providers, for the purpose of providing
treatment and services and to assess potentially hazardous dosages and/or
medicine combinations.

For more information about how DVA manages personal information please visit
www.dva.gov/privacy.htm, or phone 133 254 (regional callers 1800 555 254) or email
xxxxxxx@xxx.xxx.xx and request a copy of our Privacy Policy.

How do I contact DVA?
BY PHONE: General Enquiries; 133 254
Non-metropolitan callers; 1800 555 254
VAN Network; 1300 551 918

POST: PO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local VAN or DVA office, please phone DVA on the phone
numbers listed above or at www.dva.gov.au. Additional information on health care and
services is available from your nearest DVA Office or via the internet at www.dva.gov.au.

Your Repatriation Health Card – For Specific Conditions within Australia (white card),
enables you to access health care and associated services for war or service related
conditions that have been accepted by the Department.

When do I use my white card?
Please ensure you present your white card whenever you receive medical and/or other
health treatment including pharmaceuticals that relate to your specific condition/s within
Australia.

Wil  I be charged for treatment?
Generally, your health care provider wil  invoice DVA directly for the services covered by the
card and you wil  not be out of pocket. There are some exceptions which include certain high
cost dental and home care services, optical items and pharmaceuticals where you pay a fee
for each prescription (up to the Medicare Safety Net level).

Before using your white card please:
• CHECK that the personal details on the front
of the card are correct. If they are incorrect,
please return the card with the corrections
identified to the Department of Veterans’ Affairs
GPO BOX 9998 in your capital city. Your details
wil  be corrected and a replacement card wil  be
sent to you.
• SIGN the card on the space provided on the
back of the card.
• READ the conditions of use printed on the
back of the card and the information contained
over the page.
If all of your details are correct please cut up
and destroy your old white card and commence
using your new card.

THIS IS YOUR REPATRIATION HEALTH CARD

Does my doctor have to get approval before providing treatment?
There are some services that require DVA approval BEFORE THE SERVICE IS PROVIDED.
It is a good idea to ask your treating health care provider if they need DVA approval to carry
out the proposed treatment. Otherwise, there is a risk that you may be required to pay for the
service. If you are unsure, please ask your treating health care provider to check with DVA.

What happens if my eligibility changes?
DVA wil  notify you and, where appropriate, ask you to destroy your card. It is il egal to
continue to use it once your eligibility has changed and DVA has requested the card to be
destroyed. A breach of the use of the terms and conditions of your card could result in DVA
seeking to recover costs incurred. Please be aware that entitlement to your card cannot be
passed to your spouse in the event of your death.

What happens if my card expires or is lost?
Before your card is due to expire a new card wil  be sent to you. If you lose your card, please
contact DVA immediately to have a replacement card issued.

Can I use my card anywhere in Australia and overseas?
Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you are travelling within Australia, contact your local DVA office if you require
details of the nearest health care provider who accepts DVA clients. If you are travelling
overseas, the card covers the cost of treatment for your accepted disabilities only. Please
contact DVA BEFORE you travel.

Sharing your information with others
By using this card, you consent to DVA collecting information regarding the details of any
treatment, treatment related services and financial information associated with the card’s
use and acknowledge that your personal information may be used by DVA, collected from
or provided to the following parties:
•  the Australian Government Department of Human Services to assign you an
Individual Healthcare Identifier for the purpose of administering the eHealth record
system; and
•  medical and health professionals, including health practitioners, hospitals, and
health, rehabilitation and home care providers, for the purpose of providing
treatment and services and to assess potentially hazardous dosages and/or
medicine combinations.

For more information about how DVA manages personal information please visit
www.dva.gov/privacy.htm, or phone 133 254 (regional callers 1800 555 254) or email
xxxxxxx@xxx.xxx.xx and request a copy of our Privacy Policy.

How do I contact DVA?
BY PHONE: General Enquiries; 133 254
Non-metropolitan callers; 1800 555 254
VAN Network; 1300 551 918

POST: PO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local VAN or DVA office, please phone DVA on the phone
numbers listed above or at www.dva.gov.au. Additional information on health care and
services is available from your nearest DVA Office or via the internet at www.dva.gov.au.

Do I have to get approval before receiving treatment?
There are some services that require DVA approval BEFORE THE SERVICE IS PROVIDED.
It is a good idea to ask your treating health care provider if they need DVA approval to carry
out the proposed treatment. Otherwise, there is a risk that you may be required to pay for the
service. If you are unsure, please ask your treating health care provider to check with DVA.

What happens if my eligibility changes?
DVA wil  notify you and, where appropriate, ask you to destroy your card. It is il egal to
continue to use it once your eligibility has changed and DVA has requested the card to be
destroyed. A breach of the use of the terms and conditions of your card could result in DVA
seeking to recover costs incurred. Please be aware that entitlement to your card cannot be
passed to your spouse in the event of your death.

What happens if my card expires or is lost?
Before your card is due to expire a new card wil  be sent to you. If you lose your card, please
contact DVA immediately to have a replacement card issued.

Can I use my card anywhere in Australia and overseas?
Your card is for use in Australia only. Your card cannot be used when you are travelling
overseas. If you are travelling within Australia, contact your local DVA office if you require
details of the nearest health care provider who accepts DVA clients. If you are travelling
overseas, the card covers the cost of treatment for your accepted disabilities only. Please
contact DVA BEFORE you travel.

Sharing your information with others
By using this card, you consent to DVA collecting information regarding the details of any
treatment, treatment related services and financial information associated with the card’s
use and acknowledge that your personal information may be used by DVA, collected from
or provided to the following parties:
•  the Australian Government Department of Human Services to assign you an
Individual Healthcare Identifier for the purpose of administering the eHealth record
system; and
•  medical and health professionals, including health practitioners, hospitals, and
health, rehabilitation and home care providers, for the purpose of providing
treatment and services and to assess potentially hazardous dosages and/or
medicine combinations.

For more information about how DVA manages personal information please visit
www.dva.gov/privacy.htm, or phone 133 254 (regional callers 1800 555 254) or email
xxxxxxx@xxx.xxx.xx and request a copy of our Privacy Policy.

How do I contact DVA?
BY PHONE: General Enquiries; 133 254
Non-metropolitan callers; 1800 555 254
VAN Network; 1300 551 918

POST: PO Box 9998 in your capital city
E-MAIL: xxxxxxxxxxxxxxxx@xxx.xxx.xx

IN PERSON: For details of a local VAN or DVA office, please phone DVA on the phone
numbers listed above or at www.dva.gov.au. Additional information on health care and
services is available from your nearest DVA Office or via the internet at www.dva.gov.au.

PRIVACY COLLECTION NOTICE
Veterans’ Medicines Advice and Therapeutics Education Services
(Veterans’ MATES) Program
The Department of Veterans’ Affairs is committed to ensuring personal information provided for the Veterans’
MATES program is handled in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
Who is col ecting your personal information?
Your personal information is being col ected by the Commonwealth of Australia, represented by the
Department of Veterans’ Affairs (ABN 23 964 290 824) (‘Us’, ‘We’, ‘Our’).
Why is your personal information being col ected?
Your personal information is being col ected to enable us to develop and deliver you with personalised,
effective health and wellbeing information, resources, advice and support that is tailored to your personal
specific health care needs and circumstances and aims to:
-  improve your use of medicines (reducing the use of unnecessary medicines; increasing the use of
under-utilised medicines, reducing adverse medicine events) and
-  improve your use of related health services.
Your data is also de-identified and aggregated into broader medicines-based data that is used to inform our
health policies, practices and research about medicine prescribing and use in the Australian veteran
population.
If you do not want your information to be used for this purpose please email us at:
xxxxxxx.xxxxxxxxx@xxx.xxx.xx or go to www.dva.gov.au/general-enquiries and fol ow the prompts to send
us a message.
How wil  we manage your personal information?
Your personal information is managed under a strict data management plan and maintained in a secure
purpose built environment to store DVA Data (within Australia) that provides appropriate data access
arrangements. Access is to appropriately security-cleared personnel only and in compliance with relevant
Commonwealth and DVA security requirements.  This information is for use by the Veterans’ MATES program
only and is not authorised for use for any other purpose.
What personal information is being col ected?
Your personal information that is being col ected for use in the program is our health claims data and includes:
•  Name
•  Date of birth
•  DVA reference number
•  Applicable health conditions
•  Hospital procedures
•  Pharmacy, medical and al ied health records including doctor visits, radiology, pharmaceutical and
pathology claims.
1

This health claims data is routinely col ected by us for verification and financial reconciliation of healthcare
costs of our clients that we are liable to pay through the fol owing legislation:
•  Veterans’ Entitlements Act 1986 (VEA)
•  Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA)
•  Military Rehabilitation and Compensation Act 2004 (MRCA)
We then disclose and use this information in the Veterans’ MATES program to offer a service that gives you
and your healthcare team the most up-to-date health and medicines information.
Who will we disclose your personal information to?
We wil  disclose your personal information to the University of South Australia, who is our contracted supplier
to deliver the Veterans’ MATES program on our behalf. It is the University of South Australia who analyse the
health claims data and develop and deliver the health and wel being information to you and your doctor.
You are able to withdraw yourself from this program at any time by contacting us on 1800 VETERAN
(1800 838 372), using the prompt ‘Veterans’ MATES’.
What wil  happen if we don’t col ect your personal information?
If we don’t disclose and use your personal information in this way:
-  you wil  not receive the personalised health and wel being information, resources, advice and support
provided through Veterans’ MATES; and
-  your information wil  not be aggregated into the medicines-based data that is used to inform our
health policies, practices and research about medicine prescribing and use in the Australian veteran
population.
Our Privacy Policy
You can find out more about accessing and/or correcting your personal information with us, making a
complaint and about our approach to managing personal information via our privacy policy which you can find
at www.dva.gov.au/privacy-policy. For information about our privacy policy, please contact:
xxxxxxxxxxx.xxx@xxx.xxx.xx.
If you have any questions about the col ection of your personal information in accordance with this privacy
col ection notice, please contact: xxxxxxx.xxxxxxxxx@xxx.xxx.xx.
2