Dear Ms Anderson,

The Department of Veterans' Affairs (the department) has received your
request for access to information under the Freedom of Information Act
1982 (FOI Act). I note you have requested access to the following:

'...I'm requesting a copy of all the information given to DVA clients that
give them details on how to Opt out of the MATEs program.

This includes website updates ( DATES of information added) All mailouts
that have information that specifically tells clients how to opt out.
All emails advising of opt out information regarding the mates program...'

Your request was received by the department on 3 March 2024 and the
ordinary 30 day statutory period for processing your request commenced
from the day after that date.

If we are in a position to make a decision on your request earlier than
this date, we will endeavour to do so.

The statutory period may also be extended if we need to consult third
parties or for other reasons permitted under the FOI Act. We will advise
you if this happens.

Charges

If the Department considers that a charge will apply to your request, you
will be notified within 14 days of an estimate of the charges that will
apply to your request for non-personal information before we process any
requested documents or impose a final charge.

Your address

The FOI Act requires that you provide us with an address that we can send
notices to. You have advised your contact address is
[1][FOI #11191 email]  . Unless you tell us
otherwise, we will send all notices and correspondence to this address.

Disclosure log

Information released under the FOI Act may be published on a disclosure
log on our website, subject to certain exceptions. These exceptions
include where publication of personal, business, professional or
commercial information would be unreasonable.

Further assistance

If you have any questions about your request, please email
[2][DVA request email]

Yours sincerely

Kevin| Information Access Officer

Position 62373493

Information Access Unit

Ministerial, International & Stakeholder Relations Branch

Ministerial, Communication & Engagement Division

Department of Veterans’ Affairs

1800 VETERAN (1800 838 372)

[3][DVA request email]

[4]www.dva.gov.au 

[5]cid:image008.jpg@01D8EA24.8F7FA8A0

[6]cid:image009.jpg@01D8EA24.8F7FA8A0

References

Visible links
1. mailto:[FOI #11191 email]
2. mailto:[DVA request email]
3. mailto:[DVA request email]
4. http://www.dva.gov.au/