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DSS - FOI 53972 - Document 1 
Extract from 27 Nov 2024 Payment Integrity, Payment Accuracy, Debt & 
Compliance and Automation Strategic Business Discussion meeting paper 
Agenda Item: 2.2 ANU Review of Methodology for the Payment Accuracy Review Program closure 
Attachment A: ANU Methodology Review Recommendations Implementation 
Recommendation 
Implementation outcomes 
7 
Supplementary payments be included in the 
At the 16 April 2024 EPM, it was endorsed 
review.  
that reporting against this recommendation 
would be reported against the 
implementation of ANAO Recommendation 
7. 
8 
All social security payments received by a 
At the 16 April 2024 EPM, it was endorsed 
sampled recipient be subject to review for 
that reporting against this recommendation 
accuracy.   
would be reported against the 
implementation of ANAO Recommendation 
7. 
10  Include administrative error which denies a 
Questions were introduced from Trimester 1, 
person receipt of a benefit they are entitled 
2024-25 to collect this information as part of 
to as a payment inaccuracy.   
payment accuracy reviews. 
11  Consider including cases in which a recipient  Questions were introduced from Trimester 1, 
does not claim a benefit to which they are 
2024-25 to collect this information as part of 
entitled, but which they would like to 
payment accuracy reviews. 
receive, as a payment inaccuracy due to 
recipient error.   
12  A more sophisticated approach to the 
From Trimester 1, 2024-25 ‘Generic Failure’ 
treatment of generic failure be adopted, and  is reported as ‘Failure to Fully Comply’. 
that the approach used in the UK be adopted  Services Australia have taken steps to 
in the Australian system.  
improve the mapping of risks associated with 
the review outcome. 
Social Security and Family Payment Integrity 
Executive Portfolio Meeting at the 16 April 
2024 meeting endorsed no changes to the 
calculation of payment accuracy recognising 
the differences between the Australian and 
United Kingdom systems. 
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