Document 7
Trove User moderation
Trove is a space where any member of the public can contribute and enrich the service through the
creation of comments, tags or lists, or by correcting text. These postings are general y unmoderated
by Trove staff, as they are provided in good faith by patrons keen to share their own insights gained
from extensive research.
From time to time a user wil abuse this privilege, using Trove’s annotation features to make other
users unwelcome in Trove. In the past this has taken the form of harassment of specific users,
defamation of public figures or agitation around political y sensitive issues.
Reporting by other patrons brings these incidents to the Trove Community’s attention. On
investigation, some postings wil directly contravene the Trove Terms of Use. As Trove’s content,
user base and brand recognition grows, so too do incidents of malicious postings. Trove has an
immediate deactivation or staged warnings approach to dealing with these postings.
Information about the staged warnings can be found in the User postings moderation policy.
Investigation procedure
Al reports user activity are investigated.
trove.nla.gov.au
Report for Trove User moderation
Date first reported: 1/12/2024
Trove Username:
47F
Reported activity: High level of text corrections
Details of reports
Date
Method
Report
reported (incl
RefTracker no.)
1/12/2024
RSref171705
High level of text corrections
11/12/2024
RSref171922
High level of text corrections during certain periods
2/1/2025
RSref172312
High level of text corrections
RSref171922
Correcting one letter at a time
Details of investigation undertaken
Date
Report
4/12/2024 60 of the most recently corrected articles were reviewed.
47C
Please see Table 1.
47C
in this
sample, around 7 hours.
Multiple edits for each line of text are also consistently made.
12/12/2024 50 of the articles corrected
47F
were reviewed in line with the reported timeframe.
47C
There are 7 occasions where the user has broken links to reflect
the distribution of text in the transcript so that it matches the image.
47C
Please see Table 2.
The user has also consistently made multiple edits to the same line to
remove/replace text.
47C
47C
text correction guidelines on our help page – “Match your edits to
trove.nla.gov.au
2
the exact text of the onscreen article wherever possible,” or “The number of
lines of text in a transcript should match the lines in the article. If a transcript
is missing lines or has combined multiple lines into one, you can split or add
lines.”
9/1/2025
20 of the most recently corrected articles were reviewed.
47C
multiple edits per line were consistently made.
The user was previously reviewed in June 2024. The user received a warning
for removing sections of text from the articles while editing. This behaviour
was not present in the articles examined for the current review.
Recommended action
No Action: ☐
Warning: ☐
Strike policy enacted ☐
Hide user from the hall of fame: ☐
Rollback Text corrections: ☒
Remove tags: ☐
Deactivate accounts: ☐
Remove comments/notes: ☐
Date
Type of action
Details for communication
22/1/24
Inform user of
Dear
47F
rollback of corrections
We have recently reviewed your text correction
activity and have found that in some articles you are
deleting lines in the transcript.
Deleting a line in the transcript will also delete the
link to the image. Preserving this link improves the
searchability of the article and ability of other users
to read the image. Please do not delete lines in the
transcript, even if this means that the layout of the
transcript is not the same as the image.
We will be rolling back some of your corrections to
repair transcript links.
trove.nla.gov.au
