Copies of online enquiries / feedback received
Dear National Library of Australia,
I am seeking copies of all feedback / complaints / information that has been received via email or the Trove enquiry portal since January 1, 2025 relating to Trove usernames yelnod, astatine, raymond1928, rayretired, and james.gandofini.
Specifically any feedback or complaints received in relation to the conduct of text correction by these users of Trove. If any complaints about conduct have been received, could you also provide copies of any documents outlining what actions have been taken by Trove team and management to investigate these complaints fully and what management processes are in place to review any adverse behaviours identified.
This request is made under the relevant Freedom of Information (FOI) Act.
Yours faithfully,
Bob
Dear National Library of Australia,
The proscribed time for a response for my request has now passed and I have not received an update to my enquiry.
Please advise the progress of this FOA request.
Yours faithfully,
Bobby Trenwith
Hi Bobby
We don't have a record of your FOI request.
Can you please resubmit, and we will acknowledge receipt.
Regards
Peter
Peter Hutchison | Assistant Director | Legal Counsel
02 6262 1600 | [email address] | National Library of Australia
The National Library of Australia acknowledges Australia's First Nations Peoples - the First Australians - as the Traditional Owners and Custodians of this land and gives respect to the Elders - past and present - and through them to all Australian Aboriginal and Torres Strait Islander people.
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Parkes Place Canberra ACT 2600 Australia
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nla.gov.au
Dear Peter Hutchison,
Details of my original request follow.
Dear National Library of Australia,
I am seeking copies of all feedback / complaints / information that has been received via email or the Trove enquiry portal since January 1, 2025 relating to Trove usernames yelnod, astatine, raymond1928, rayretired, and james.gandofini.
Specifically any feedback or complaints received in relation to the conduct of text correction by these users of Trove. If any complaints about conduct have been received, could you also provide copies of any documents outlining what actions have been taken by Trove team and management to investigate these complaints fully and what management processes are in place to review any adverse behaviours identified.
This request is made under the relevant Freedom of Information (FOI) Act.
Yours sincerely,
Bobby Trenwith
Dear Bobby,
Thank you for providing a copy of your original request. As we can see that your follow-up email dated 8 August 2025 contained a link to your request, we acknowledge receipt of your FOI request as at 8 August 2025.
Regards
Legal | [email address] | National Library of Australia
The National Library of Australia acknowledges First Australians as the Traditional Owners and Custodians of this land and pays respect to Elders - past and present - and through them to all Aboriginal and Torres Strait Islander peoples.
Parkes Place Canberra ACT 2600 Australia
+61 2 6262 1111
http://www.library.gov.au/
Dear Bobby,
This email is to advise you that section 27A of the FOI Act requires me to consult with persons whose personal information is contained in the documents you request before this information is assessed. As such, the timeframe within which the Library will process your request will be extended by 30 days to Tuesday 7 October 2025 in accordance with section 15(6)(b) of the FOI Act.
Regards
Legal | [email address] | National Library of Australia The National Library of Australia acknowledges First Australians as the Traditional Owners and Custodians of this land and pays respect to Elders - past and present - and through them to all Aboriginal and Torres Strait Islander peoples.
Parkes Place Canberra ACT 2600 Australia
+61 2 6262 1111
http://www.library.gov.au/