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This is an HTML version of an attachment to the Freedom of Information request 'Complaints Pertaining to New Zealand Citizens on Christmas Island 2015'.

From:
Web Feedback
To:
Smartforms
Subject:
Form submission from Complaint form (WebECform-28699)
Date:
Monday, 26 October 2015 1:38:58 AM
Attachments:
attachment.xml
Submitted on Monday, October 26, 2015 - 1:38am
Submitted by anonymous user: 164.97.245.218
Submitted values are:
 ==Part A - Your details (the complainant)==
 Title:  s 
 First name: 
47
s 
 Last name: 
F
47
s 47F
 Address: christmas island detention center
F
 Suburb: christmas island
 State/Territory: WA
 Postcode: 
 Email:
s 47F
 Phone (after hours): 
 Phone (business hours): 
 Mobile: 
s 47F
 Fax: 
 TTY: 
 Do you require assistance to participate in the complaint
 process? No
 Are you making this complaint on behalf of someone else (the
 aggrieved person)? No
 Do you have a legal representative or advocate? No
 ==Part B - Who is the complaint about?==
 Individual/Organisation: Organisation
 Organisation name: australian government and border patrol
 ABN of organisation (if relevant): 
 Address: 
 Suburb: 
 State/Territory: 
 Postcode: 
 Email: 
 Phone (business hours): 
 Mobile: 
 Fax: 
 What is their relationship to you or the aggrieved person?
 polititians
 Do you want to add another respondent? No
 ==Part C - What are you complaining about?==
 I am complaining because I believe: (Please select at least one
 reason below):
s 47F
1
 What is your ethnic / national origin? new zealander
 Please state the other reason(s): 
 When did the alleged event(s) happen? 
s 47F
 
 Reason(s) for delay: 
     What happened? 
s 47F
 
 
 
 
 
 
 
 
 
 
 
 Please check this box if you intend to email the Commission
 supporting information.: Yes
 ==Part D - Other information==
 How do you think the complaint could be resolved? 
s 47F
 
 
 Have you complained about this to another organisation?  s 
 Were you referred to us by another organisation?  s 
47
47
F
F
The results of this submission may be viewed at:
https://www.humanrights.gov.au/node/
s 47F
2
From:
Web Feedback
To:
Smartforms
Subject:
Form submission from Complaint form (WebECform-28768)
Date:
Wednesday, 28 October 2015 6:17:12 PM
Attachments:
attachment.xml
Submitted on Wednesday, October 28, 2015 - 6:17pm
Submitted by anonymous user: 110.174.124.154
Submitted values are:
 ==Part A - Your details (the complainant)==
 Title:  s 
 First name: 
47
s 
 Last name: 
F
47F
s 47F
 Address: Murray Road, North West Point
 Suburb: Christmas Island
 State/Territory: WA
 Postcode: 6798
 Email:
s 47F
 Phone (after hours): 
s 47F
 Phone (business hours): 
 Mobile: 
s 47F
 Fax: 
 TTY: 
 Do you require assistance to participate in the complaint
 process? No
 Are you making this complaint on behalf of someone else (the
 aggrieved person)? No
 Do you have a legal representative or advocate? Yes
 Title:  s 
 First name: 
47
s 
 Last name: 
F
47F
s 47F
 Position: Volunteer
 Organisation:  s 47F
 Address: 
s 47F
 Suburb:  s 47F
 State/Territory:  s 
 Postcode: s 
47
 Email: 
47Fs  F
47F
 Phone (business hours): 
 Mobile: 
s 47F
 Fax: 
 TTY: 
 ==Part B - Who is the complaint about?==
 Individual/Organisation: Organisation
 Organisation name: SERCO
 ABN of organisation (if relevant): 
 Address: Murray Road, North West Point
 Suburb: Christmas Island
 State/Territory: WA
 Postcode: 6798
 Email:  xxxxxxxxxxx@xxxxxxxx.xxx.xx
 Phone (business hours): +61 (0)2 9964 9733
 Mobile: 
 Fax: 
 What is their relationship to you or the aggrieved person?
 Service Provider
3
    Do you want to add another respondent? No
   
  ==Part C - What are you complaining about?==
    I am complaining because I believe: (Please select at least one
    reason below):
     - I have been discriminated against because of my family
    responsibility
     - I have been discriminated against because of my immigrant
    status
     - My human rights have been breached by a Commonwealth
    government agency
    When did the alleged event(s) happen?
    First complaint was lodged in May 2015 from s 47F
    Another complaint was lodged in 26th August from 
s 47F
    Another complaint was lodged in 9th September from 
s 47F
    Another complaint was 6th October 2015 from 
s 47F
    Another complaint was 20th October 2015 from 
s 47F
    Reason(s) for delay: 
     What happened?
    First complaint was lodged in May 2015 when I was in s 47F  when I
    asked SERCO and Immigration if they could please not move me away
    from  s 47F
. This was because my family was holding my
    grandmother/mum's (she raised me as my mother) 1 year ceremony
    since she passed away and unveiling on the 5th November 2015. I
    was desperate and worried they would shift me of which they did
    despite my pleas to remain - at least until my Nan's unveiling
    was over.
   
    In my culture and family this is a very significant anniversary
    and one where we grieve together as a family. I've never expected
    to be allowed out of the DC to attend, just to be close to my
    family during the anniversary. I have been diagnosed with
    depression and anxiety and suffer insomnia since 2010. Being in a
    detention centre is difficult enough but I feel my own mental
    health is deteriorating. I've lost 16kgs in 3 months as a result
    of the increased stress levels worrying about my family.
   
    I was very stressed about not being present and worried I would
    be taken elsewhere. I have since lodged further requests and
    complaints from 
s 47F
 and 
s 47F
 where I have
    been requesting to be returned back to 
s 47F
.
   
    The wellbeing of myself and my family has been badly affected
    through the processes and practices of SERCO and Immigration. My
    offences were low level and I had served my sentence and was
    placed in a low risk facility before having my visa cancelled.
    Yet once cancelled my status was suddenly deemed as high risk
    without any justifications.
   
    I have received responses to the effect that they cannot cater to
    my specific needs. I would also like to point out that detainees
    have been what seems randomly selected to be taken back to the
    mainland. Last week approximately 25 men were returned to the
    mainland and today another 22 men were returned. I don't
    understand why I've not been allowed to return at all given my
    genuine reasons to be there? Through what I have experienced so
    far whilst being in detention I am certain many of the practices
    are used as a form of torture and psychological abuse -
    particularly the deliberate isolating and distancing practices
    from our homes and families. It seems the more I complain and put
4
 in requests the more I have become a target and they have moved
 me further away.
 Please check this box if you intend to email the Commission
 supporting information.: Yes
 ==Part D - Other information==
 How do you think the complaint could be resolved?
 Please return me to 
s 47F
 to be near my family so we
 may be allowed the opportunity and dignity to grieve together as
 the loss of our mum/grandmother has caused significant grief.
 Have you complained about this to another organisation? No
 Were you referred to us by another organisation? Yes
 Organisation's name: Iwi n Aus
The results of this submission may be viewed at:
https://www.humanrights.gov.au/node/
s 47F
5

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