This is an HTML version of an attachment to the Freedom of Information request 'Any training documents for DHS Employees for disability/client issues specific for Child Support clients'.

If not delivered return to PO Box 7820 Canberra BC ACT 2610 
3 October 2018 
Our reference:  LEX 39739 
Mr Keith Owen (Right to Know) 
Only by email:  
Dear Mr Owen 
Acknowledgement of your Freedom of Information Request 
I refer to your request for access to documents under the Freedom of Information Act 1982 
(FOI Act).  You requested access to:  
I would like to access any training documents for DHS Employees regarding 
dealing/interacting with clients who have a disability. In particular I am seeking access 
to training documents used by the Child Support Program. 
Your request was received by the Department of Human Services (department) on 
22 September 2018 and the 30 day statutory period for processing your request commenced 
from the day after that date. You should therefore expect a decision from us by  
22 October 2018.The period of 30 days may be extended if we need to consult third parties 
or for other reasons. We will advise you if this happens. 
The department will advise you if a charge is payable to process your request and the 
amount of any such charge as soon as practicable. No charge is payable for providing a 
person with their own personal information. 
Your Address 
The FOI Act requires that you provide us with an address which we can send notices to. You 
have advised your email address is We will 
send all notices and correspondence to this address. Please advise us as soon as possible if 
you wish correspondence to be sent to another address or if your address changes. If you do 
not advise us of changes to your address, correspondence and notices will continue to be 
sent to the address specified above. 
Administrative Release of Documents  
The department has administrative access arrangements for the release of certain 
documents without the need for a formal FOI request. Unless you advise us otherwise, in 
processing your request we may provide you with documents under these arrangements 
where appropriate. The arrangements do not extend to information or materials of third 
parties. You will be notified when documents are released to you under the arrangements. 

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Disclosure Log 
Please note that information released under FOI Act may be published in a disclosure log on 
the department's website. Section 11C of the FOI Act requires this publication, however it is 
subject to certain exceptions, including where publication of personal, business, professional 
or commercial information would be unreasonable. 
Exclusion of junior staff details 
The department is working towards ensuring that all staff have a choice about whether they 
provide their full name, personal logon identifiers and direct contact details in response to 
public enquiries. Where such details are included in the scope of a request, this may add to 
processing time and applicable charges as it may be necessary to consider whether the 
details are exempt under the FOI Act. On this basis, unless you tell us otherwise, we will 
assume that these details are out of scope of your request and they will be redacted under 
section 22 of the FOI Act. 
Further assistance 
If you have any questions please email 
Yours sincerely 
FOI Registration Officer 
Freedom of Information Team 
Employment Law and Freedom of Information Branch | Legal Services Division  
Department of Human Services 
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Department of Human Services