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RSref154759 Complete Can you please help.
Dear [name redacted]
20/11/2021 27/11/2021 23/11/2021 Closed
Completed Contact Web
5:36 PM
4:45 PM
3:00 PM successful
Trove
page
I am again being targeted by users (whom I think is the
Thank you for contacting us
Support
user rj trenwith operating under another name)
putting up fake profiles to insinuate that I am doing the regarding the actions carried out on the Trove text
wrong thing with my corrections.
correcting service by another Trove user.
For years I have had to put up with this badgering from I can assure you that Trove staff investigate reports of
users such as rj Trenwith, bob.trenwith, gato and
inappropriate activity of Trove users and do our own
theworldsgreatesttrovecorrector - amongst others -
monitoring of activity. Once we become aware of any
saying that I am doing the wrong thing. Even yelnod
breach of the Trove terms of use, we take appropriate
used to target my corrections several years ago!
action including, for example, deactivating accounts.
I is they whom are doing the wrong thing - not leaving
I can confirm that th
me alone.
is report has been investigated and action taken. We
Can you please investigate their accounts and also
appreciate the feedback you have provided on Trove.
delete the fake profile
regards
[profile URL redacted]
[staff name redacted]
[username redacted]
Trove Support
which has recently popped up.
Not expecting much action as typically any feedback or
improvement of behavior on the Trove site seems to
fall on deaf ears.
RSref154849 Complete I am concerned at the intimidating message which the
Dear [name redacted]
11/12/2021 18/12/2021 24/12/2021 Closed
Completed Contact Web
user r.j.trenwith is now showing on his biography.
9:16 AM
9:30 AM
12:12 PM successful
Trove
page
Support
Thank you for contacting us regarding the actions
Has recently published this line - Conservative climate
carried out on the Trove text correcting service by
change deniers, anti-vaxxers and racists should be
another Trove user.
forcibly expatriated.
I can confirm that this report was investigated and
appropriate action taken.
This kind of language being published on a website
belonging to a Commonwealth government body has
the potential for great harm to other members of the
Regards
community if it is to remain tolerated.
[staff name redacted]
Trove Support
Messages like this go against the Trove terms of use,
particularly sections 4.4 b) and 4.4 d)
Whilst some people may not agree with the stance of
views on climate change, and vaccinations, the
message delivered here reminds one of previous
periods of history, such as forced expatriation of Jews
and gypsies by Fascist Germany, the Soviet Union,
former member states of Yugoslavia in the 1990's and
even the exodus of the Jews from Egypt.
I am concerned with the potential that if messages of
this type are allowed to remain, what other kinds of
adverse commentary is going to be viewed and remain
visible for some time - particularly with the impending
shutdown of Trove back office functions over the
Christmas-New Year break. We have seen the
experience and issues participated in by this user -
under other usernames - caused in the past when he
has taken advantage of the absence of trove team
members over this period.
It appears that this user is moving his hatred of other
with contrary views from obscure websites to a more
mainstream platform such as Trove.
A quick Google search shows this username come up
on various forums (under the username Bob.Trenwith)
espousing a hatred of climate change deniers. I note
also in my search yesterday that there are details of
this user being on a last warning with Trove due to
previous issues.
Perhaps it is time to review so that this kind of hateful
messaging on Trove can be avoided and any political
messaging can be removed to ensure Trove retains its
position as a valuable research tool free of malicious
opinions and content.
RSref155120 Complete the message "YELNOD is a cheat" on the biography
Dear [name redacted]
14/12/2021 20/12/2021 16/12/2021 Closed
Completed Contact Web
page of someone called r.j. trenwith is inappropriate.
8:20 AM
4:00 PM
12:10 PM successful
Trove
page
what can be done to remove this provocative
Thank you for contacting us
Support
message?
regarding the comments of another Trove user.
Trove staff will investigate this and if we identify a
breach of the Trove terms of use we will take
appropriate action.
We appreciate the feedback you have provided on
Trove.
regards
[staff name redacted]
Trove Support
RSref155142 Complete Behaviour in contradiction of the Trove Terms of Use.
Previous answer
18/12/2021 25/12/2021 21/12/2021 Closed
Completed Contact Phone
9:21 PM
4:00 PM
9:26 AM successful
Trove
Dear Trove user R.J.Trenwith,
Support
Trove Management has received reports of actions
carried out on the Trove website attributed to the
username R.J.Trenwith that have contravened the
Trove Terms of use. On investigation, Trove staff have
determined that these actions are in contravention of
the Terms.
The actions in question are the statements made in
your biography.
The Terms of Use for the Trove service require that
4.4 You agree, in using Trove, not to:
(b) use Trove in any unlawful, fraudulent, defamatory
or harmful manner, including to post any User Content
that is pornographic, obscene, threatening, offensive,
invasive of privacy, or which would constitute or
encourage a criminal offence, or give rise to liability
under, or breach, any law;.
(d) use Trove, or post any User Content that interferes
with, impacts, harasses or intimidates other users of
Trove or members of the public;
The Terms of use are available in full here:
https://trove.nla.gov.au/about/policies/terms-use
(https://trove.nla.gov.au/about/policies/terms-use)
https://trove.nla.gov.au/about/policies/terms-use
This incident is covered by Trove’s Terms of Use, which
give us the right to withdraw or suspend the use of
Trove by any person who uses Trove in breach of these
terms and conditions. This is your final notification.
The user account R.J.Trenwith will be revoked. All
content you contributed that contravenes the Trove
Terms of Use will be removed from Trove; and the
associated email address de-activated in Trove.
To contact Trove Management about this matter you
can reopen this enquiry.
Trove Management
RSref155379 Complete Hello,
Dear [name redacted]
9/01/2022 16/01/2022 12/01/2022 Closed
Completed Contact Web
2:55 PM
2:00 PM
9:52 AM successful
Trove
page
As a long time user, it has again become evident that
Thank you for contacting us
Support
there are a number of new users which have appeared
over the Christmas - New Year break, all of whom are
regarding the actions carried out on the Trove text
showing remarkable ability to correct high numbers of
correcting service by other Trove users.
lines over a very short period of time.
Trove staff will investigate the recent activity of these
users. If we identify a breach of the Trove terms of use
we will take appropriate action.
Please investigate the following users for gaming of the
system.
We appreciate the feedback you have provided on
Trove.
regards
[user name redacted] - an unusual amount of
corrections in the space of 1 day.
[staff name redacted]
Trove Support
[user name redacted] - how can a new user
legitimately correct over 10,000 lines in one day when
they have never been seen on the scoreboard before?
[user name redacted] - this user appears to be a
reincarnation of the previous user r.j.trenwith and
appears to be trying to remain "under the radar" by
using a name in a similar format to the previously-
banned user [user name redacted] - or is it in fact the
same obnoxious user back again to breach the user
policy??