This is an HTML version of an attachment to the Freedom of Information request 'Trove outages'.

Date: Thu, 03 Feb 2022 07:02:30 +0000
Subject: CM: Freedom of Information request - Trove outages
From: Albert Frankaland <>
To: FOI <>

Dear National Library of Australia,

Under the reasons in the FOI ACT, could you please arrange for provision of documentation held which provides an explanation of the planned and unplanned outages of the Trove website from July 1, 2021 to February 3, 2022.

Include the length of time of the outage, if the outage was planned or unplanned (if planned was the outage longer than originally forecast or planned for) what were the root causes for each outage and what actions have been taken to reduce the impact of future outages.

Please include any relevant emails, reports, system logs or other correspondence held.

Yours faithfully,

Albert Frankaland


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