MR22/01212 
LEX 49947 & LEX 50042IR 
 
Document created in accordance with section 17 of the Freedom of 
Information Act 1982 (Cth) 
 
FOI reference number:   
LEX 49947 & LEX 50042IR 
 
Request details: 
‘In a news article published by The Canberra Times on 19 July 
2019 current Veterans Affairs Secretary Liz Cosson (best known 
for leaving a highly sensitive dossier of classified information in 
the Qantas Lounge, on the suicide of a veteran) 'promised to 
change the adversarial culture of the agency ..  [known for its] 
ruthless way it has dealt with veterans for many years', stating 
'we are changing ..  [and I urge] people to get in touch ..  [via] 
secretary @ dva.gov.au' if they had a problem with any member 
of Veterans Affairs. I've been advised that the Office of the 
Secretary of Veterans Affairs manages this secretary @ 
dva.gov.au inbox and maintains statistics regarding the emails 
this address receives as wel  as record of what action it chose to 
take or not to take. As this information is kept electronically, it is 
not available in a discrete hardcopy document and therefore can 
be prepared using resources ordinarily available to Veterans 
Affairs. I request a table listing the number of emails received by 
the secretary @ dva.gov.au group inbox (which is used only for 
this purpose) since its announcement on 1 July 2019, and the 
number of emails the Office of the Secretary of Veterans Affairs 
who manage this group inbox decided would be classified as 'no 
further action' (or in plain English, ignored or decided would 
receive no response from the Office of the Secretary of Veterans 
Affairs or the Secretary). 
 
Date of decision: 
26 May 2023 
 
 
Table listing the number of emails received by the xxxxxxxxx@xxx.xxx.xx group inbox (which 
is used only for this purpose) since its announcement on 1 July 2019 (up to 3 May 2022) 
103,013 emails 
 
 
1 
 

---