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Statistics on requests sent to Secretary

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Dear Department of Veterans' Affairs,

In a news article published by The Canberra Times on 19 July 2019 current Veterans Affairs Secretary Liz Cosson (best known for leaving a highly sensitive dossier of classified information in the Qantas Lounge, on the suicide of a veteran) 'promised to change the adversarial culture of the agency ... [known for its] ruthless way it has dealt with veterans for many years', stating 'we are changing ... [and I urge] people to get in touch ... [via] secretary @ dva.gov.au' if they had a problem with any member of Veterans Affairs.

I've been advised that the Office of the Secretary of Veterans Affairs manages this secretary @ dva.gov.au inbox and maintains statistics regarding the emails this address receives as well as record of what action it chose to take or not to take.

As this information is kept electronically, it is not available in a discrete hardcopy document and therefore can be prepared using resources ordinarily available to Veterans Affairs.

I request a table listing the number of emails received by the secretary @ dva.gov.au group inbox (which is used only for this purpose) since its announcement on 1 July 2019, and the number of emails the Office of the Secretary of Veterans Affairs who manage this group inbox decided would be classified as 'no further action' (or in plain English, ignored or decided would receive no response from the Office of the Secretary of Veterans Affairs or the Secretary).

To avoid doubt, I do not give consent for notices to be given in any other form other than in unencrypted PDF format sent directly to my address for notices, nor do I give consent for any s 22 redactions.

Ciao

Julie

INFORMATION.ACCESS, Department of Veterans' Affairs

1 Attachment

Dear Julie,

The Department of Veterans’ Affairs (the department) has received your
request for access to information under the Freedom of Information Act
1982 (FOI Act). I note you have requested access to the following:

In a news article published by The Canberra Times on 19 July 2019 current
Veterans Affairs Secretary Liz Cosson (best known for leaving a highly
sensitive dossier of classified information in the Qantas Lounge, on the
suicide of a veteran) 'promised to change the adversarial culture of the
agency ... [known for its] ruthless way it has dealt with veterans for
many years', stating 'we are changing ... [and I urge] people to get in
touch ... [via] secretary @ dva.gov.au' if they had a problem with any
member of Veterans Affairs. I've been advised that the Office of the
Secretary of Veterans Affairs manages this secretary @ dva.gov.au inbox
and maintains statistics regarding the emails this address receives as
well as record of what action it chose to take or not to take.

 

As this information is kept electronically, it is not available in a
discrete hardcopy document and therefore can be prepared using resources
ordinarily available to Veterans Affairs.

 

I request a table listing the number of emails received by the secretary @
dva.gov.au group inbox (which is used only for this purpose) since its
announcement on 1 July 2019, and the number of emails the Office of the
Secretary of Veterans Affairs who manage this group inbox decided would be
classified as 'no further action' (or in plain English, ignored or decided
would receive no response from the Office of the Secretary of Veterans
Affairs or the Secretary).

 

To avoid doubt, I do not give consent for notices to be given in any other
form other than in unencrypted PDF format sent directly to my address for
notices, nor do I give consent for any s 22 redactions.

 

Your request was received by the department on 3 May 2022 and the 30 day
statutory period for processing your request commenced from the day after
that date. The period of 30 days may be extended if we need to consult
third parties or for other reasons permitted under the FOI Act. We will
advise you if this happens.

 

Charges

 

The department will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

 

Your address

 

The FOI Act requires that you provide us with an address that we can send
notices to. You have advised your electronic address is
[1][FOI #8853 email] . Unless you tell us
otherwise, we will send all notices and correspondence to this address.

 

Disclosure log

 

Information released under the FOI Act may be published on a disclosure
log on our website, subject to certain exceptions. These exceptions
include where publication of personal, business, professional or
commercial information would be unreasonable.

 

Request to treat certain material as out of scope or irrelevant to the
request

 

As requested: I do not give consent for notices to be given in any other
form other than in unencrypted PDF format sent directly to my address for
notices, nor do I give consent for any s 22 redactions.

 

Further assistance

 

If you have any questions about your request, please email
[2][DVA request email]

 

Yours sincerely

Aaron (position number 62214261)

Registration Officer

Information Access Unit

Department of Veterans’ Affairs

t 1800 838 372 | e [3][email address] |
[4]www.dva.gov.au

p GPO Box 9998, Canberra ACT 2601

[5]cid:image001.png@01D0027A.1DAB84F0

 

References

Visible links
1. mailto:[FOI #8853 email]
2. mailto:[DVA request email]
3. mailto:[email address]
4. http://www.dva.gov.au/

INFORMATION.ACCESS, Department of Veterans' Affairs

1 Attachment

Dear Julie,

 

Please see attached the decision in regards to your FOI request – LEX
49447.

 

Kind regards

 

Isaac (Position Number 62329534)

Information Access Officer

Information Access Unit

Department of Veterans’ Affairs

e [email address]

 

Dear Department of Veterans' Affairs,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Veterans' Affairs's handling of my FOI request 'Statistics on requests sent to Secretary'.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/s...

Yours faithfully,

Julie

INFORMATION.ACCESS, Department of Veterans' Affairs

1 Attachment

Dear Julie,

 

Thank you for sending in the internal review request that has now been
registered under reference LEX 50042.

 

Please accept this as the formal acknowledgement and copies of relevant
documents will be sent to you in due course.

 

Contacting you about your request

 

You have advised your electronic address is
[1][FOI #8853 email] . Unless you tell us
otherwise, we will send all notices and correspondence to this address.

 

If you have any questions, please contact us using the following details:

 

Post:      Information Access Unit,

Client Access and Rehabilitation Branch

GPO Box 9998 BRISBANE QLD 4001

Email:   [2][DVA request email]

 

 

Yours sincerely,

 

 

Aaron (position number 62214261)

Registration Officer

Information Access Unit

Department of Veterans’ Affairs

t 1800 838 372 | e [3][email address] |
[4]www.dva.gov.au

p GPO Box 9998, Canberra ACT 2601

[5]cid:image001.png@01D0027A.1DAB84F0

 

References

Visible links
1. mailto:[FOI #8853 email]
2. mailto:[DVA request email]
3. mailto:[email address]
4. http://www.dva.gov.au/

We don't know whether the most recent response to this request contains information or not – if you are Julie please sign in and let everyone know.