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This is an HTML version of an attachment to the Freedom of Information request 'FOI Act complaints received by the OAIC in July 2022'.


FOIREQ22/00354   001
FOIComplaintForm
ReferenceCode:s 22
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00354   002
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).




FOIREQ22/00354   007
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.

FOIREQ22/00354   008
FOIComplaintForm
ReferenceCode:s 22
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00354   009
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).


FOIREQ22/00354   012
ComplaintDetails
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Pleaseprovideacopyoftheagency’sresponsewiththisformandexplainwhyyouarenotsatisfied
withtheresponse *
N/A
Pleaseprovideasummaryofyourcomplaint *
DeptofHomeAffairscannotprovideupdateonFOIrequestafternumerousphonecal s
andemails.
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
Provideupdateastostatusofrequestorproviderequesterdocuments.
Supportingdocuments


FOIREQ22/00354   014
FOIComplaintForm
ReferenceCode:s 22
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00354   015
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).





FOIREQ22/00354   021
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.