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This is an HTML version of an attachment to the Freedom of Information request 'FOI Act complaints received by the OAIC in July 2022'.


FOIREQ22/00420   001
FOIComplaintForm
ReferenceCode:YKXT4GAJ
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00420   002
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).
FOIREQ22/00420   003
Yourdetails
Title
s 22
Givenname *
Familyname *
s 22
s 22
Nameoforganisation
Preferredcontactmethod(youmustprovideatleastonecontactmethod) *
Email
Phone
Post
Other
Emailaddress *
ls 22
Phone(daytime)
Mobile
Includeareacode
s 22
Postaladdress
Starttypingful addresshere..
Othercontactdetails(eg.faxorinternationaladdress)
DoyourequireanyassistancetoparticipateintheFOIcomplaintprocess?
Forexample:aninterpreter.Pleasedetailbelow.
notapplicable
Yourrepresentativesdetails
Doyouhavesomeoneyouwouldliketorepresentyouinyourcomplaint *
Yes
No
FOIREQ22/00420   004
Complaintdetails
Agencyinformation
PleaseselecttheAustralianGovernmentagencywhichisthesubjectofyourFOIcomplaint *
AdministrativeAppealsTribunal
Attorney-General'sDepartment
AustralianFederalPolice
AustralianSecuritiesandInvestmentsCommission
AustralianTaxationOffice
AustralianTransactionReportsandAnalysisCentre(AUSTRAC)
Comcare
DepartmentofDefence
DepartmentoftheEnvironmentandEnergy
DepartmentofHealth
DepartmentofHomeAffairs
DepartmentofHumanServices
DepartmentofVeterans'Affairs
ImmigrationAssessmentAuthority
NationalDisabilityInsuranceAgency
Other
OtherAustralianGovernmentAgency *
FederalCourtofAustralia
Previouscontactwithagency
PleaseprovideanyFOIreferencenumber(s)ifavailable
Donotprovidetaxfilenumbersorotherconfidentialaccount-typenumbers
IwasadvisedthattheCourtdoesnotaccordspecificnumberstoFOIrequests.
PleaseprovideasummaryofthecurrentstatusoftheFOIRequestthathasledtothiscomplaint *
Ireceivedaresponsetoaninternalreview.Ithasbeenrefused.Theapplicationrevolvedaround
adocument'matterofanadministrativenature.Ishal forwardtheemailthatIsenttotheOAICfor
anexternalreviewwhichprovidesaful explanationwithPDFattachmentsthatshouldbeclear.
ComplaintDetails
FOIREQ22/00420   005
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Youshouldwaitfortheagencytorespondtoyourcomplaintbeforemakingacomplainttous.
YoumaywishtomakeanFOIcomplainttousifyouareunsatisfiedwiththeagency'sresponse
toyourcomplaintoryouconsiderthattheagencyhashadadequatetimetodealwithyour
complaintbutyouhavenotreceivedaresponse.
xxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auoron1300363992ifyouwouldliketodiscuss
further.
However,ifyouwouldliketomakeacomplaintatthistime,pleasecontinuetocompletethe
form.
Pleaseprovideasummaryofyourcomplaint *
s22

IconsidermyFOIapplicationof15August2022fors22
s 22

Kindregards
s 22
FOIREQ22/00420   006
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
Thisisarequestofanurgentnature.IamgatheringasmuchinformationasIcanto
handovertothes22
MyFOIapplicationprovidesaclearpictureoftherequest.
AsImentioned s 22
Iwouldbecontenttojustviewwhichs22 tofs22
senttothe
respondent.
Iwouldbecontenttoreceivearesponsetomycomplaintof20July2022whenI
s22
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.

FOIREQ22/00420   007
FOIComplaintForm
ReferenceCode:W3SQLJQF
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00420   008
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).
FOIREQ22/00420   009
Yourdetails
Title
s22
Givenname *
Familyname *
s 22
s 22
Nameoforganisation
s 22
Preferredcontactmethod(youmustprovideatleastonecontactmethod) *
Email
Phone
Post
Other
Emailaddress *
s 22
Phone(daytime)
Mobile
s 22
Postaladdress
Starttypingful addresshere..
Othercontactdetails(eg.faxorinternationaladdress)
DoyourequireanyassistancetoparticipateintheFOIcomplaintprocess?
Forexample:aninterpreter.Pleasedetailbelow.
No
Yourrepresentativesdetails
Doyouhavesomeoneyouwouldliketorepresentyouinyourcomplaint *
Yes
No
FOIREQ22/00420   010
Complaintdetails
Agencyinformation
PleaseselecttheAustralianGovernmentagencywhichisthesubjectofyourFOIcomplaint *
AdministrativeAppealsTribunal
Attorney-General'sDepartment
AustralianFederalPolice
AustralianSecuritiesandInvestmentsCommission
AustralianTaxationOffice
AustralianTransactionReportsandAnalysisCentre(AUSTRAC)
Comcare
DepartmentofDefence
DepartmentoftheEnvironmentandEnergy
DepartmentofHealth
DepartmentofHomeAffairs
DepartmentofHumanServices
DepartmentofVeterans'Affairs
ImmigrationAssessmentAuthority
NationalDisabilityInsuranceAgency
Other
FOIREQ22/00420   011
Previouscontactwithagency
PleaseprovideanyFOIreferencenumber(s)ifavailable
Donotprovidetaxfilenumbersorotherconfidentialaccount-typenumbers
s 22

PleaseprovideasummaryofthecurrentstatusoftheFOIRequestthathasledtothiscomplaint *
Lastlettersentouton29September2022butnoreplywasreceived
29September2022
s22
Werefertotheabovematternotingtheoriginalapplicationwaslodgedon28June2022.
Wenotewehavesoughtanupdatefromyouonourclient'sFOIrequeston:
s22
Todatewehavenotreceivedanyreply.TheDepartmenthasexceededthetimelimittofurnisha
reply.Ifaresponseisnotreceivedbytomorrow,wewil forwardacopyofthislettertotheOAIC
andcommenceacomplaint.
Weneedourclient'soriginalapplications 22
ComplaintDetails
FOIREQ22/00420   012
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Pleaseprovideacopyoftheagency’sresponsewiththisformandexplainwhyyouarenotsatisfied
withtheresponse *
30June2022
s22
Dears 22
AcknowledgementofFreedomofInformationaccessrequest
IfyouarenominatedtoreceivecorrespondenceaboutthisFreedomofInformation
(FOI)request,copieswil notbesenttotheapplicant.Inthisletterreferencesto‘you’
and‘your’relatetotheapplicant.
ThisletterreferstoanaccessrequestreceivedbytheDepartmentofHomeAffairs(the
Department)undertheFreedomofInformationAct1982(theFOIAct)on28June2022
seekingaccessto:
s 22
Yourrequesthasbeenal ocatedFOIrequestnumbers 22
Pleaseinclude
yourFOIrequestnumberinal correspondencewiththeFreedomofInformation(FOI)
Section.
FOIREQ22/00420   013
Wedonotprovideduplicateddocuments
IftheFOIdecision-makerdeemsadocumenttobeaduplicate,theywil notassess
thosepagesaspartofyourFOIrequest.Thismeansthatifthereisadecisionto
releasethedocumenttoyou,youwil receiveonlyonecopy,evenifmultiplecopiesof
thatdocumentexist.
Wedonotprovidepersonaldetailsofstaff
TheDepartment’spracticeistoexcludethepersonaldetailsofstaffnotintheSenior
ExecutiveService(SES),aswel asthedirectcontactdetailsofSESstaffcontainedin
documentsthatfal withinscopeofanFOIrequest.Ifyourequirepersonaldetailsof
non-SESofficersordirectcontactdetailsofSESstaff,pleaseinformussothedecision
makermayconsideryourrequest.Otherwisewewil takeitthatyouagreetothat
informationbeingexcludedfromthescopeofyourrequest.However,namesofstaff
thathavepreviouslybeenreleasedindepartmentalcorrespondencemaybedisclosed.
Furtherdocumentation
Identification
TheDepartmentiscommittedtomaintainingyourrecordstoensurethattheyarenot
releasedtoapersonwhoisnotentitledtoreceivethem.Tohelpusdothis,please
provideacopyofyourpersonalphotog
Pleaseprovideasummaryofyourcomplaint *
Theapplicationwasacknowledgedbutthedepartmenthasfailedtofurnishthe
requesteddocumentsintheal ocatedtimeframe.Thereforewedeemtheirresponsea
denialofourclient'sletters.
s 22

Weneedtoviewtheoriginalapplicationandsupportingdocumentss 22

HomeAffairssometimesrefusesapplicationsbecauseoftheslightestdelay.
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
WewanttheinformationrequestedunderFOIs 22
Ifthey
donthaveitthentheyshouldsayso.
Wewanttoseekcompensationforthedelayandanapology.
FOIREQ22/00420   014
Supportingdocuments
YoucansubmitdocumentsinsupportofyourcomplaintbyusingtheUploadFilebuttonbelow. *
Filesyouattachmust:
bein*.jpg,*.gif,*.png,*.pdf,*.doc,*.docx,*.txt,*.xls,*.xlsxformat
benomorethanfivefiles
intotalbenolargerthan20MB.
FOIACKNOWLEDGEMENT.pdf
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.

FOIREQ22/00420   015
FOIComplaintForm
ReferenceCode:CRRXTZ2B
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00420   016
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).
FOIREQ22/00420   017
Yourdetails
Title
s 22
Givenname *
Familyname *
s 22
s 22
Nameoforganisation
Preferredcontactmethod(youmustprovideatleastonecontactmethod) *
Email
Phone
Post
Other
Emailaddress *
s 22
Phone(daytime)
Mobile
s 22
Postaladdress
Starttypingful addresshere..
Othercontactdetails(eg.faxorinternationaladdress)
DoyourequireanyassistancetoparticipateintheFOIcomplaintprocess?
Forexample:aninterpreter.Pleasedetailbelow.
Yourrepresentativesdetails
Doyouhavesomeoneyouwouldliketorepresentyouinyourcomplaint *
Yes
No
FOIREQ22/00420   018
Complaintdetails
Agencyinformation
PleaseselecttheAustralianGovernmentagencywhichisthesubjectofyourFOIcomplaint *
AdministrativeAppealsTribunal
Attorney-General'sDepartment
AustralianFederalPolice
AustralianSecuritiesandInvestmentsCommission
AustralianTaxationOffice
AustralianTransactionReportsandAnalysisCentre(AUSTRAC)
Comcare
DepartmentofDefence
DepartmentoftheEnvironmentandEnergy
DepartmentofHealth
DepartmentofHomeAffairs
DepartmentofHumanServices
DepartmentofVeterans'Affairs
ImmigrationAssessmentAuthority
NationalDisabilityInsuranceAgency
Other
OtherAustralianGovernmentAgency *
CPS,Baptcare,HobartMagistratesCourt,LegalAid
FOIREQ22/00420   019
Previouscontactwithagency
PleaseprovideanyFOIreferencenumber(s)ifavailable
Donotprovidetaxfilenumbersorotherconfidentialaccount-typenumbers
PleaseprovideasummaryofthecurrentstatusoftheFOIRequestthathasledtothiscomplaint *
s 22
.Theyarenowal refusingtoreplyto
myemailsrequestinginformationundertheFreedomofInformationActs 22
Pleasedoyourjobwel andpleasefindoutwhynooneIamaskingwil respondandwhynoone
wil providemeanyinformationundertheFreedomofInformationAct?Andwhyaretheytaking
outevidenceandonlygivingmewhattheywant.s 22

Kindestregards,
s 22
FOIREQ22/00420   020
ComplaintDetails
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Youshouldwaitfortheagencytorespondtoyourcomplaintbeforemakingacomplainttous.
YoumaywishtomakeanFOIcomplainttousifyouareunsatisfiedwiththeagency'sresponse
toyourcomplaintoryouconsiderthattheagencyhashadadequatetimetodealwithyour
complaintbutyouhavenotreceivedaresponse.
xxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auoron1300363992ifyouwouldliketodiscuss
further.
However,ifyouwouldliketomakeacomplaintatthistime,pleasecontinuetocompletethe
form.
Pleaseprovideasummaryofyourcomplaint *
s 22

.
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
Iwouldlikeal tobeforcedtotheful estextentofthelawtoprovidemes 22
thisinformations 22
FOIREQ22/00420   021
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.

FOIREQ22/00420   022
FOIComplaintForm
ReferenceCode:KMNX66QQ
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00420   023
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).
FOIREQ22/00420   024
Yourdetails
Title
s 22
Givenname *
Familyname *
s 22
s 22
Nameoforganisation
Preferredcontactmethod(youmustprovideatleastonecontactmethod) *
Email
Phone
Post
Other
Emailaddress
s 22
Phone(daytime) *
Mobile
s 22
Postaladdress
Starttypingful addresshere..
Othercontactdetails(eg.faxorinternationaladdress)
DoyourequireanyassistancetoparticipateintheFOIcomplaintprocess?
Forexample:aninterpreter.Pleasedetailbelow.
IspeakandunderstandEnglishs 22
andIwastoldtogettheinformationfromfreedomofinformationasDFFHarebiased.
Yourrepresentativesdetails
Doyouhavesomeoneyouwouldliketorepresentyouinyourcomplaint *
Yes
No
FOIREQ22/00420   025
Complaintdetails
Agencyinformation
PleaseselecttheAustralianGovernmentagencywhichisthesubjectofyourFOIcomplaint *
AdministrativeAppealsTribunal
Attorney-General'sDepartment
AustralianFederalPolice
AustralianSecuritiesandInvestmentsCommission
AustralianTaxationOffice
AustralianTransactionReportsandAnalysisCentre(AUSTRAC)
Comcare
DepartmentofDefence
DepartmentoftheEnvironmentandEnergy
DepartmentofHealth
DepartmentofHomeAffairs
DepartmentofHumanServices
DepartmentofVeterans'Affairs
ImmigrationAssessmentAuthority
NationalDisabilityInsuranceAgency
Other
OtherAustralianGovernmentAgency *
DFFHFootscrayoffice
Previouscontactwithagency
PleaseprovideanyFOIreferencenumber(s)ifavailable
Donotprovidetaxfilenumbersorotherconfidentialaccount-typenumbers
PleaseprovideasummaryofthecurrentstatusoftheFOIRequestthathasledtothiscomplaint *
I'verequestedforinformationabouts 22
FOIREQ22/00420   026
ComplaintDetails
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Pleaseprovideacopyoftheagency’sresponsewiththisformandexplainwhyyouarenotsatisfied
withtheresponse *
Al Ihaveisatextmessagefroms 22
theDFFHworktel ingmeifIwant
informationIhavetogothroughfreedomofinformationandI'vealsomadeacomplaint
totheombudsmanandtheycal edmeandonlyhadadiscussionwithmyoverthe
phone
Pleaseprovideasummaryofyourcomplaint *
DFFHhavebeenbiasedanddoingal theycantos 22
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
Informationaboutmy s 22
FOIREQ22/00420   027
Supportingdocuments
YoucansubmitdocumentsinsupportofyourcomplaintbyusingtheUploadFilebuttonbelow. *
Filesyouattachmust:
bein*.jpg,*.gif,*.png,*.pdf,*.doc,*.docx,*.txt,*.xls,*.xlsxformat
benomorethanfivefiles
intotalbenolargerthan20MB.
Screenshot_s22
jpg
s22
FOIREQ22/00420   028
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.

FOIREQ22/00420   029
FOIComplaintForm
ReferenceCode:X9HCCL3L
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00420   030
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).
FOIREQ22/00420   031
Yourdetails
Title
s 22
Givenname *
Familyname *
s 22
s 22
Nameoforganisation
s 22
Preferredcontactmethod(youmustprovideatleastonecontactmethod) *
Email
Phone
Post
Other
Emailaddress *
is 22
Phone(daytime)
Mobile
s 22
s 22
Postaladdress
Starttypingful addresshere..
Othercontactdetails(eg.faxorinternationaladdress)
DoyourequireanyassistancetoparticipateintheFOIcomplaintprocess?
Forexample:aninterpreter.Pleasedetailbelow.
No
Yourrepresentativesdetails
Doyouhavesomeoneyouwouldliketorepresentyouinyourcomplaint *
Yes
No
FOIREQ22/00420   032
Complaintdetails
Agencyinformation
PleaseselecttheAustralianGovernmentagencywhichisthesubjectofyourFOIcomplaint *
AdministrativeAppealsTribunal
Attorney-General'sDepartment
AustralianFederalPolice
AustralianSecuritiesandInvestmentsCommission
AustralianTaxationOffice
AustralianTransactionReportsandAnalysisCentre(AUSTRAC)
Comcare
DepartmentofDefence
DepartmentoftheEnvironmentandEnergy
DepartmentofHealth
DepartmentofHomeAffairs
DepartmentofHumanServices
DepartmentofVeterans'Affairs
ImmigrationAssessmentAuthority
NationalDisabilityInsuranceAgency
Other
Previouscontactwithagency
PleaseprovideanyFOIreferencenumber(s)ifavailable
Donotprovidetaxfilenumbersorotherconfidentialaccount-typenumbers
FOIRequest:s 22
PleaseprovideasummaryofthecurrentstatusoftheFOIRequestthathasledtothiscomplaint *
ArequestforFOIofInformationwasmadeinDecember2021anditwasacknowledgedbythe
DepartmentofHomeAffairs.
However,ithasbeennearlyayearthattheDepartmentofHomeAffairshasnotrespondedand
hasnotprovidedtherequestedinformation.
FOIREQ22/00420   033
ComplaintDetails
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Youshouldwaitfortheagencytorespondtoyourcomplaintbeforemakingacomplainttous.
YoumaywishtomakeanFOIcomplainttousifyouareunsatisfiedwiththeagency'sresponse
toyourcomplaintoryouconsiderthattheagencyhashadadequatetimetodealwithyour
complaintbutyouhavenotreceivedaresponse.
xxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auoron1300363992ifyouwouldliketodiscuss
further.
However,ifyouwouldliketomakeacomplaintatthistime,pleasecontinuetocompletethe
form.
Pleaseprovideasummaryofyourcomplaint *
TheDepartmentofHomeAffairshasnotrespondedtoanyoftheemailssenttothem
requestingforcopiesofdocumentsrequestedundertheFreedomofInformationAct
1982.TherequestwasmadeinDecember2021,nearlyoneyearago,withno
responseatal fromtheDepartmenttodate.
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
TheDepartmenttorespondthesoonesttotherequestmadewiththecopiesof
documentsrequested.
FOIREQ22/00420   034
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.

FOIREQ22/00420   035
FOIComplaintForm
ReferenceCode:9KBLZHZY
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00420   036
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).
FOIREQ22/00420   037
Yourdetails
Title
s 22
Givenname *
Familyname *
s 22
s 22
Nameoforganisation
s 22
Preferredcontactmethod(youmustprovideatleastonecontactmethod) *
Email
Phone
Post
Other
Emailaddress *
is 22
Phone(daytime)
Mobile
s 22
s 22
Postaladdress
Starttypingful addresshere..
Othercontactdetails(eg.faxorinternationaladdress)
DoyourequireanyassistancetoparticipateintheFOIcomplaintprocess?
Forexample:aninterpreter.Pleasedetailbelow.
NO
Yourrepresentativesdetails
Doyouhavesomeoneyouwouldliketorepresentyouinyourcomplaint *
Yes
No
FOIREQ22/00420   038
Complaintdetails
Agencyinformation
PleaseselecttheAustralianGovernmentagencywhichisthesubjectofyourFOIcomplaint *
AdministrativeAppealsTribunal
Attorney-General'sDepartment
AustralianFederalPolice
AustralianSecuritiesandInvestmentsCommission
AustralianTaxationOffice
AustralianTransactionReportsandAnalysisCentre(AUSTRAC)
Comcare
DepartmentofDefence
DepartmentoftheEnvironmentandEnergy
DepartmentofHealth
DepartmentofHomeAffairs
DepartmentofHumanServices
DepartmentofVeterans'Affairs
ImmigrationAssessmentAuthority
NationalDisabilityInsuranceAgency
Other
Previouscontactwithagency
PleaseprovideanyFOIreferencenumber(s)ifavailable
Donotprovidetaxfilenumbersorotherconfidentialaccount-typenumbers
FOIRequest:s 22
PleaseprovideasummaryofthecurrentstatusoftheFOIRequestthathasledtothiscomplaint *
AnFOIrequestwasmadeinJuly2022,andtodatetherehasnotbeenanyresponsefromthe
DepartmentofHomeAfaris,exceptanacknowledgementmadeinAugust2022.
FOIREQ22/00420   039
ComplaintDetails
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Youshouldwaitfortheagencytorespondtoyourcomplaintbeforemakingacomplainttous.
YoumaywishtomakeanFOIcomplainttousifyouareunsatisfiedwiththeagency'sresponse
toyourcomplaintoryouconsiderthattheagencyhashadadequatetimetodealwithyour
complaintbutyouhavenotreceivedaresponse.
xxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auoron1300363992ifyouwouldliketodiscuss
further.
However,ifyouwouldliketomakeacomplaintatthistime,pleasecontinuetocompletethe
form.
Pleaseprovideasummaryofyourcomplaint *
TheDepartmentshouldhaverespondedwithcopiesofdocumentsrequestedwithin30
daysoftherequest,however,todatetheDepartmenthasnotprovidedanycopiesof
documentsformyclient
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
TheDepartmenttoprovidethecopiesofdocumentsrequestedthesoonest.
FOIREQ22/00420   040
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.

FOIREQ22/00420   041
FOIComplaintForm
ReferenceCode:8PL7XS57
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00420   042
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).
FOIREQ22/00420   043
Yourdetails
Title
s 22
Givenname *
Familyname *
s 22
s 22
Nameoforganisation
Preferredcontactmethod(youmustprovideatleastonecontactmethod) *
Email
Phone
Post
Other
Emailaddress *
s 22
Phone(daytime)
Mobile
s 22
Addressline1
Addressline2
Suburb
State
Postcode
2484
Othercontactdetails(eg.faxorinternationaladdress)
DoyourequireanyassistancetoparticipateintheFOIcomplaintprocess?
Forexample:aninterpreter.Pleasedetailbelow.
FOIREQ22/00420   044
Yourrepresentativesdetails
Doyouhavesomeoneyouwouldliketorepresentyouinyourcomplaint *
Yes
No
FOIREQ22/00420   045
Complaintdetails
Agencyinformation
PleaseselecttheAustralianGovernmentagencywhichisthesubjectofyourFOIcomplaint *
AdministrativeAppealsTribunal
Attorney-General'sDepartment
AustralianFederalPolice
AustralianSecuritiesandInvestmentsCommission
AustralianTaxationOffice
AustralianTransactionReportsandAnalysisCentre(AUSTRAC)
Comcare
DepartmentofDefence
DepartmentoftheEnvironmentandEnergy
DepartmentofHealth
DepartmentofHomeAffairs
DepartmentofHumanServices
DepartmentofVeterans'Affairs
ImmigrationAssessmentAuthority
NationalDisabilityInsuranceAgency
Other
Previouscontactwithagency
PleaseprovideanyFOIreferencenumber(s)ifavailable
Donotprovidetaxfilenumbersorotherconfidentialaccount-typenumbers
PleaseprovideasummaryofthecurrentstatusoftheFOIRequestthathasledtothiscomplaint *
IdidFOIrequestforinformationheldaboutmeats22 Whenireceivedthedocumentsinrelation
tomyFOIrequestthefirstpagesaid,thedocumentsIrequestedhavebeenprovided.WhenI
readthedocumentsIwasprovided,thedocumentsIrequestedwerenotprovidedandnotjust
oneofthedocumentsirequestedwerenotprovided.
IthendidanFOIreviewrequesttos22 togetthedocumentsIrequestedandalsotohave
informationaddedastherecordwasincompleteandfalseandmisleading.MyFOIreviewrequest
wasignoredcompletelyandIhavereceivednocorrespondencesincemakingtheFOIreview
request,whichwasdoneovertwomonthsago.
ComplaintDetails
FOIREQ22/00420   046
ComplaintDetails
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Pleaseprovideacopyoftheagency’sresponsewiththisformandexplainwhyyouarenotsatisfied
withtheresponse *
IwasnotprovidedwithmorethanoneofthedocumentsIrequested.MyFOIreview
requestwasignored,aswasmyrequesttohavetherecordupdatedasitwas
incompleteaswel asfalseandmisleading,
Ihaveal owedmorethanthemaximumrecommendedtimetofulfil theFOIreview
requestandhavereceivednocorrespondenceinovertwomonthssincemakingthe
FOIreviewrequest.
Thisisinregardstoans22
Pleaseprovideasummaryofyourcomplaint *
s 22

WhenImadeanFOIrequesttos22 recentlys 22
Iwasnotsenttherequesteddocuments.Iwasnot
sentacopyofmycomplainttotheRPHconsumerengagementunitaboutthisincident
either.Areasonwasnotgivenforsupplyingthedocumentseither.
AftertheFOIrequest.IdidanFOIreviewrequest.Irequestedthedocumentsthatwere
notprovidedaswel asareasonthedocumentswerenotprovidedinmyoriginal
request.Ialsorequestedinformationbeaddeds 22
IftheinformationIwassentinmyFOIrequesttos22 s 22
Fileshavebeendeletednotredacted.Part
ofmyFOIrequestreviewialsorequesteds 22
Iwanttoknowwhyitisthecasethats 22
s 22
Ihavenotreceivedcorrespondencefroms22 FOIteamsince.
FOIREQ22/00420   047
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
IwanttheFOIchangesIrequestedtohaveinformationaddedtomyrecordsasitwas
incompleteaswel asfalseandmisleading.
Iwantinformations 22
Ihavealotofinformationandcorrespondenceinregardtothismatter.
s 22


Supportingdocuments
YoucansubmitdocumentsinsupportofyourcomplaintbyusingtheUploadFilebuttonbelow. *
Filesyouattachmust:
bein*.jpg,*.gif,*.png,*.pdf,*.doc,*.docx,*.txt,*.xls,*.xlsxformat
benomorethanfivefiles
intotalbenolargerthan20MB.
OutcomeLetterTier1s22
FOIREQ22/00420   048
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.

FOIREQ22/00420   049
FOIComplaintForm
ReferenceCode:SRM8YYKA
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00420   050
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).
FOIREQ22/00420   051
Yourdetails
Title
s 22
Givenname *
Familyname *
s 22
s 22
Nameoforganisation
Preferredcontactmethod(youmustprovideatleastonecontactmethod) *
Email
Phone
Post
Other
Emailaddress *
s 22
Phone(daytime)
Mobile
s 22
Postaladdress
Starttypingful addresshere..
Othercontactdetails(eg.faxorinternationaladdress)
s 22
DoyourequireanyassistancetoparticipateintheFOIcomplaintprocess?
Forexample:aninterpreter.Pleasedetailbelow.
no
Yourrepresentativesdetails
Doyouhavesomeoneyouwouldliketorepresentyouinyourcomplaint *
Yes
No
FOIREQ22/00420   052
Complaintdetails
Agencyinformation
PleaseselecttheAustralianGovernmentagencywhichisthesubjectofyourFOIcomplaint *
AdministrativeAppealsTribunal
Attorney-General'sDepartment
AustralianFederalPolice
AustralianSecuritiesandInvestmentsCommission
AustralianTaxationOffice
AustralianTransactionReportsandAnalysisCentre(AUSTRAC)
Comcare
DepartmentofDefence
DepartmentoftheEnvironmentandEnergy
DepartmentofHealth
DepartmentofHomeAffairs
DepartmentofHumanServices
DepartmentofVeterans'Affairs
ImmigrationAssessmentAuthority
NationalDisabilityInsuranceAgency
Other
OtherAustralianGovernmentAgency *
DCJ/FACS
Previouscontactwithagency
PleaseprovideanyFOIreferencenumber(s)ifavailable
Donotprovidetaxfilenumbersorotherconfidentialaccount-typenumbers
PleaseprovideasummaryofthecurrentstatusoftheFOIRequestthathasledtothiscomplaint *
s22
s22
s22
s 22
s22
s22
FOIREQ22/00420   053
ComplaintDetails
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Pleaseprovideacopyoftheagency’sresponsewiththisformandexplainwhyyouarenotsatisfied
withtheresponse *
s 22
Pleaseprovideasummaryofyourcomplaint *
s22
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
s22
s 22
FOIREQ22/00420   054
Supportingdocuments
YoucansubmitdocumentsinsupportofyourcomplaintbyusingtheUploadFilebuttonbelow. *
Filesyouattachmust:
bein*.jpg,*.gif,*.png,*.pdf,*.doc,*.docx,*.txt,*.xls,*.xlsxformat
benomorethanfivefiles
intotalbenolargerthan20MB.
s22
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.

FOIREQ22/00420   055
FOIComplaintForm
ReferenceCode:P7T3Z4FD
Gettingstarted
Aboutthisform
TheOfficeoftheAustralianInformationCommissionercaninvestigatecomplaintsabouttheconductof
AustralianGovernmentagenciesmakingdecisionsundertheFreedomofInformationAct1982(FOI
Act).Youcanusethisformtolodgeacomplaint.
Complaintsusual yfocusonhowanagencyhashandledyourFOIrequestorcompliedwithother
obligationsundertheFOIAct.FurtherinformationabouttheFOIcomplaintsprocess
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-11-complaints-and-investigations/)is
availableonourwebsite.
TheOAICencouragesyoutolodgeyourcomplaintwiththeagency,beforelodgingyourcomplaintwith
us.
TheOAICdoesnotinvestigateFOIcomplaintsthatrelatetoMinistersorcomplaintsaboutState,
Territoryorlocalgovernmentagencies.
MakingacomplaintisaseparateprocessfromapplyingforanInformationCommissionerreviewofan
FOIdecisionmadebyanagency.FurtherinformationaboutInformationCommissionerreviews
(https://www.oaic.gov.au/freedom-of-information/foi-guidelines/part-10-review-by-the-information-
commissioner/)isavailableonourwebsite.
TheCommissioner’sviewisthatmakingacomplaintisnotanappropriatemechanismwhereICreview
isavailable,unlessthereisaspecialreasontoundertakeaninvestigationandthemattercanbedealt
withmoreappropriatelyandeffectivelyinthatmanner.ICreviewwil ordinarilybethemoreappropriate
avenueforapersontoseekreviewofthemeritsofanFOIdecision,particularlyanaccessrefusalor
accessgrantdecision.
FurtherinformationaboutthedifferencebetweenFOIcomplaintsandICreviews
(https://www.oaic.gov.au/freedom-of-information/frequently-asked-questions/what-is-the-difference-
between-a-complaint-and-an-application-for-review-of-an-freedom-of-information-decision/)isavailable
onourwebsite.
Whenyoulodgeacomplaintwithus,wewil assessittodeterminewhetheritwouldbemore
appropriatelyhandledasanICreview.Wewil letyouknowifwedecidetotreatyourcomplaintasan
ICreview.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxxx.xxx.auorcal our
enquirieslineon1300363992.
Yourpersonalinformation
Wewil handleyourpersonalinformationinaccordancewiththeAustralianPrivacyPrinciples.
Ifyouhaveanyquestionsaboutthepersonalinformationwecol ectandhowwewil handleyour
information,pleasecontacttheOAICorseeourprivacypolicy(http://www.oaic.gov.au/privacy-policy-
summary)availableonourwebsite.
FOIREQ22/00420   056
Beforeyoustart
TheOAICusestheAustralianGovernment’sSmartFormservice,whichenablesourformstobelodged
onlineusingapersonalcomputerormobiledevice.Whenyousaveorsubmitaformusingthisservice,
itisencryptedandstoredonasecureserverlocatedinAustraliaandcontrol edbytheDepartmentof
Industry.Onceyouhavesubmittedyourcompletedform,wewil downloadanddecryptit.Yourformwil
thenbepermanentlyerasedfromthesecureserverwithin72hours.Youcansavetheformatany
pointandreturnwithin3daystocompleteit.Ifyouhavenotsubmittedyourformwithin3daysitwil be
permanentlyerasedfromthesecureserver.
Whathappenstoyourapplication?
TheOAICwil assesstheinformationyouhaveprovidedanddecidetheappropriatenextsteps.Wewil
thencontactyou.Youcanalsocontactusinwriting,xxxxxxx@xxxx.xxx.xx,fax,phoneorinperson
byvisitingourofficeatLevel3,175PittSt,SydneyNSW2000.
Yourdetails-thecomplainant
Previousdealings
IfyouhavelodgedacomplaintorenquirywiththeOAICbefore,pleaseprovideyourpreviousreferencenumber
(forexample,CP18/00000orEN18/00000).
FOIREQ22/00420   057
Yourdetails
Title
s 22
Givenname *
Familyname *
s 22
s 22
Nameoforganisation
s22
Preferredcontactmethod(youmustprovideatleastonecontactmethod) *
Email
Phone
Post
Other
Emailaddress *
s 22
Phone(daytime)
Mobile
Includeareacode
s 22
Postaladdress
Starttypingful addresshere..
Othercontactdetails(eg.faxorinternationaladdress)
DoyourequireanyassistancetoparticipateintheFOIcomplaintprocess?
Forexample:aninterpreter.Pleasedetailbelow.
No
Yourrepresentativesdetails
Doyouhavesomeoneyouwouldliketorepresentyouinyourcomplaint *
Yes
No
FOIREQ22/00420   058
Complaintdetails
Agencyinformation
PleaseselecttheAustralianGovernmentagencywhichisthesubjectofyourFOIcomplaint *
AdministrativeAppealsTribunal
Attorney-General'sDepartment
AustralianFederalPolice
AustralianSecuritiesandInvestmentsCommission
AustralianTaxationOffice
AustralianTransactionReportsandAnalysisCentre(AUSTRAC)
Comcare
DepartmentofDefence
DepartmentoftheEnvironmentandEnergy
DepartmentofHealth
DepartmentofHomeAffairs
DepartmentofHumanServices
DepartmentofVeterans'Affairs
ImmigrationAssessmentAuthority
NationalDisabilityInsuranceAgency
Other
Previouscontactwithagency
PleaseprovideanyFOIreferencenumber(s)ifavailable
Donotprovidetaxfilenumbersorotherconfidentialaccount-typenumbers
PleaseprovideasummaryofthecurrentstatusoftheFOIRequestthathasledtothiscomplaint *
s 22
FOIREQ22/00420   059
ComplaintDetails
Haveyoucomplaineddirectlytotherelevantagency? *
Yes
No
Didyoureceivearesponsefromtheagency? *
Yes
No
Pleaseprovideacopyoftheagency’sresponsewiththisformandexplainwhyyouarenotsatisfied
withtheresponse *
Wehavebeentoldjusttochuckitinthebin
Pleaseprovideasummaryofyourcomplaint *
s 22
TheInformationCommissionercanmakerecommendationstotheagencythattheCommissioner
believestheagencyoughttoimplementasaresultofacomplaint.Informationaboutthepossible
outcomesfol owinganinvestigationofanFOIcomplaint(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/#completing-an-investigation)canbe
foundonourwebsite.
TheFOIcomplaintprocesscannotprovideaccesstothedocumentsyouhaverequested.The
InformationCommissionerreviewprocess(https://www.oaic.gov.au/freedom-of-information/foi-
guidelines/part-10-review-by-the-information-commissioner/)wil ordinarilybemoreappropriatewhere
theoutcomeyouareseekingisaccesstothedocumentsyourequested.
WhatactionorresultwouldyoulikefromtheInformationCommissioner?*
s22
s 22
Supportingdocuments
YoucansubmitdocumentsinsupportofyourcomplaintbyusingtheUploadFilebuttonbelow. *
Filesyouattachmust:
bein*.jpg,*.gif,*.png,*.pdf,*.doc,*.docx,*.txt,*.xls,*.xlsxformat
benomorethanfivefiles
intotalbenolargerthan20MB.
FOIREQ22/00420   060
s 22
s 22
s 22
s 22
s 22
FOIREQ22/00420   061
Submission
SubmittingyourFOIComplainttotheInformation
Commissioner
Pleasereviewtheinformationcontainedinthiscomplaintform.Ifyouwouldliketochangeanything,
youcanreturntotherelevantsectionbyusingtheGoBackbutton.
Whenyouarereadytosubmitthisform,usetheSubmitbuttonbelow.
Onceyousubmityourform,youwil betakentoaconfirmationpage.Thispagewil provideareference
codeforyoursubmission,andyouwil beabletodownloadacopyofyourcompletedformorhavea
copysenttoanemailaddressofyourchoice.
FurtherinformationabouttheFOIComplaintsprocess(https://www.oaic.gov.au/freedom-of-
information/foi-guidelines/part-11-complaints-and-investigations/)canbefoundonourwebsite.
FOIREQ22/00420   062
s 22
 
 
19 October 2022 
 
To: The Office of the Australian Information Commissioner 
Dear Sir/Madam, 
I was informed by an ATO Officer that your Office deals has jurisdiction over matters related to the 
FOI Act. I have some complaints and suggestions that I hope you can consider in relation to the 
Australian Taxation Office response to FOI requests. I have a copy of the FOI Guidelines (issued 
February 2022 by the Office of the Australian Information Commissioner) and, depending on a 
reasonable interpretation, my main complaint is that the Australian Taxation Office has not adhered 
to OAIC’s FOI Guidelines. 
 
s22
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
FOIREQ22/00420   063
s22
 
   
      
 
 
 
 
 
 
     
 
 
  
 
 
  
   
    
 
Yours faithfully, 
s 22