If not delivered return to PO Box 7820 Canberra BC ACT 2610
19 August 2022
Our reference: LEX 69187
OpenWelfare
Only by email: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear OpenWelfare
Acknowledgement of your Freedom of Information Request
I refer to your request to Services Australia (agency) for access to the following documents under
the Freedom of Information Act 1982 (FOI Act):
Internal communications/documentation on reasons why it is not technically possible to
upload documents to the Services Australia FOI Disclosure log and/or link to elsewhere
where they are/could be available (such as operational blueprints).
If no such documents exist, I would accept an administratively generated explanation.
Timeframe
Your request was received by the agency on 13 August 2022 and the 30 day statutory period for
processing your request commenced from the day after that date. You should therefore expect a
decision from us by 12 September 2022. This period may be extended if we need to consult third
parties or for other reasons. We will advise you if this happens.
Charges
The agency will advise you if a charge is payable to process your request and the amount of any
such charge as soon as practicable. No charge is payable for providing a person with their own
personal information.
Your Address
The FOI Act requires that you provide us with an address which we can send notices to. You have
advised your electronic address is: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
We will send all correspondence and notices to this address. Please advise us as soon as possible
if you wish correspondence to be sent to another address or if your address changes. If you do not
advise us of changes to your address, correspondence and notices will continue to be sent to the
address specified above.
Administrative Release of Documents
The agency has administrative access arrangements (arrangements) for the release of certain
documents without the need for a formal FOI request. Unless you advise us otherwise, in
processing your request we may provide you with documents under these arrangements where
PAGE 1 OF 2
appropriate. The arrangements do not extend to information or materials of third parties. You wil be
notified when documents are released to you under the arrangements.
Disclosure Log
Please note that information released under FOI Act may be published in a disclosure log on the
agency's website. Section 11C of the FOI Act requires this publication, noting however it is subject
to certain exceptions including where publication of personal, business, professional or commercial
information would be unreasonable.
Exclusion of junior staff details
The agency is working towards ensuring al staff have a choice about whether they provide their ful
name, personal logon identifiers and direct contact details in response to public enquiries. Where
such details are included in the scope of a request, this may add to processing time and applicable
charges as it may be necessary to consider whether the details are exempt under the FOI Act. On
this basis, unless you tel us otherwise, we wil assume these details are out of scope of your
request and they will be redacted under s 22 of the FOI Act.
Further assistance
If you have any questions please email: xxx.xxxxx.xxxx@xxxxxxxxxxxxxxxxx.xxx.xx
Yours sincerely
FOI Registration Officer
Freedom of Information Team
Information Access Branch | Legal Services Division
Services Australia
PAGE 2 OF 2
