Reasons FOI Disclosure Log documents unavailable for download

Response to this request is delayed. By law, Services Australia should normally have responded promptly and by (details)

Dear Services Australia,

Your Freedom of Information disclosure log states upon all table entries:

https://www.servicesaustralia.gov.au/fre...

"The document available upon request." or "The documents are available upon request."

The FOI Guidelines state in part 14.7 and part 14.42 - relevant parts:

"The Information Commissioner is of the view that consistent with better practice, agencies and ministers should seek to make all documents released in response to FOI requests available for download from the disclosure log"

and

"the Information Commissioner considers that documents should be made available for download from a website (ss 11C(3)(a) or (b)). Publication of documents on the disclosure log, rather than providing a description of the documents and how they can be obtained on request from the agency or minister, is consistent with the FOI Act object of facilitating public access to government information. [6] Agencies should only publish a description of a document on the disclosure log and ask members of the public to contact them for access if it is not technically possible to upload documents due to file size, or the requirement for specialist software to view the information, or for any other reason of this nature."

This action appears based on information available to the public in direct contravention of what the Information Commissioner considers legal practice.

I request under the Freedom of information Act 1982 documents containing:

Internal communications/documentation on reasons why it is not technically possible to upload documents to the Services Australia FOI Disclosure log and/or link to elsewhere where they are/could be available (such as operational blueprints).

If no such documents exist, I would accept an administratively generated explanation.

Yours faithfully,

OpenWelfare

FREEDOMOFINFORMATION, Services Australia



Thank you for contacting the Freedom of Information (FOI) team in Services
Australia. 

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Timeframe For processing your request

Under the FOI Act you have a right, with limited exceptions, to access
documents the agency holds. A FOI request normally takes 30 days to
process.

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.

Charges

Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Administrative release of documents   

The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the Act.

            

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FOI.LEGAL.TEAM, Services Australia

2 Attachments

Dear OpenWelfare

 

Please find attached correspondence from Services Australia in relation to
your request for access under the Freedom of Information Act 1982.

 

Kind regards

 

Spencer

[1][email address]

Information Access Branch

LEGAL SERVICES DIVISION

[2]cid:image002.jpg@01D6BC07.2D63B370

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

 

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FOI.LEGAL.TEAM, Services Australia

1 Attachment

Dear OpenWelfare

 

I refer to your request to Services Australia (Agency) for access to
documents under the Freedom of Information Act 1982 (FOI Act).

 

We are continuing to undertake enquiries to identify all business areas
within the Agency that may hold documents that are relevant to the scope
of your request and do not anticipate the Agency will be in a position to
provide a decision to you within 30 days as required by the FOI Act.

 

Accordingly, I respectfully request your agreement to extend the timeframe
to deal with your request by an additional 30 days under s 15AA of the FOI
Act.

 

The effect of this extension will be that the Agency is required to
provide a decision to you by 12 October 2022 and that your right to seek
internal review of any decision made by that date will be preserved. If we
are able to provide this decision to you sooner than 12 October 2022, we
will do so.

 

I would be grateful for your response via email by close of business
Monday 12 September 2022 (i.e. today), confirming whether you agree to the
extension of time.

 

Kind regards

Spencer

 

Spencer

Information Access Branch

LEGAL SERVICES DIVISION

[1]cid:image002.jpg@01D6BC07.2D63B370

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

 

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Dear Spencer,

Considering I’d like to avoid a deemed refusal and bothering the oaic, yes.

I agree to an extension of 30 days.

Yours sincerely,

OpenWelfare